Dodge Durango Complaints (2012)

640 consumer complaints on file.

#11288129December 10, 2019
FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING 20-30 MPH AND DECELERATING TO A STOP, THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AFTER SEVERAL ATTEMPTS. THE VEHICLE WAS TAKEN TO TOMBALL DODGE CHRYSLER JEEP RAM (23777 TX-249, TOMBALL, TX 77375, (281) 374-4859) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM), BUT THE PART WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 168,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287134December 5, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. SCHUMACHER CHRYSLER DODGE (2102 S FEDERAL HWY, DELRAY BEACH, FL 33483) CONFIRMED THAT PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11287387December 5, 2019
UNKNOWN OR OTHER
MY WIFE AND SON WAS SITTING IN OUR 2012 DODGE DURANGO CITADEL IN A PARKING LOT WAITING ON MY DAUGHTER WHEN THE HEADREST MADE A LOUD NOISE AND ACTIVATED WITH NO WARNING. LUCKY IT DID NOT HIT THEM. IT'S COULD HAVE BEEN A VERY DANGEROUS SITUATION IF IT HAD HIT MY WIFE WHILE DRIVING. I HAVE REMOVED THE HEADREST FROM THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277668November 2, 2019
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
I'VE HAVE AN ONGOING PROBLEM WITH THE CHECK ENGINE LIGHT AND FEELING LIKE THE TRUCK IS GOING TO STAHL. CAN'T REMOTE START MY TRUCK BECAUSE OF THIS PROBLEM. I'VE TAKEN IT TO GET REPAIRED SEVERAL TIMES FOR THE SAME ISSUE AND STILL HAVE NOT FIXED THE PROBLEM. I JUST GOT MY TRUCK BACK ON 10/25/19 AND DIDN'T DRIVE IT UNTIL MONDAY 10/18/19 AND CHECK ENGINE LIGHT CAME BACK ON AND FEELING LIKE IT'S GOING TO STAHL. I WANT MY TRUCK TO BE REPAIRED ALREADY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11277453November 1, 2019
ELECTRICAL SYSTEM, ENGINE, POWER TRAIN
2012 DODGE DURANGO HAS HISTORY OF STARTING AND STALLING PROBLEM. WHILE VEHICLE WAS UNDER WARRANTY, IT WOULD STALL RIGHT AFTER YOU START IT. THE DEALER PERFORMED FUEL PUMP RELAY RECALL, AND PROBLEM WAS NOT FIXED. THE NEXT DEALER REMOVE THE EXTERNAL FUEL PUMP RELAY AND REPLACED TIPM, PROBLEM WAS STILL NOT FIXED. DEALER THEN RE-COMPLETED THE FUEL PUMP RELAY RECALL, PROBLEM STILL NOT FIX. NOW THE VEHICLE IS STALLING WHILE DRIVING DOWN THE ROAD AND SEEMS TO HAPPEN WHEN YOU TURN THE STEERING WHEEL. THERE IS A RECALL FOR THIS ISSUE (T36) BUT DODGE IS SAYING THAT MY VEHICLE DOES NOT QUALIFY FOR THAT RECALL. THIS IS A VERY DANGEROUS ISSUE AND IS CAN/WILL LEAD TO A VEHICLE ACCIDENT WHEN WE CAN'T CONTROL THE VEHICLE GOING DOWN THE HIGHWAY AS IT KEEPS SHUTTING OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11271417October 27, 2019
AIR BAGS, SEAT BELTS, VISIBILITY/WIPER
I WAS DRIVING MY DURANGO AND MY DRIVER SIDE SEAT BELT KEPT BEEPING THEN THE AIR BAG LIGHT CAME ON THEN MY CHECK ENGINE LIGHT CAME ON AND NOW I'M HEARING A THUMP UNDER THE CAR ALL OF THIS HAPPENED WHILE MY FAMILY WAS IN THE CAR ON THE HIGHWAY I ALSO TRIED DRIVING UP TO 70 MPH AND THE STEERING WHEEL HAD THIS HEAVY SHAKE I WAS TERRIFIED CAN YOU HELP ME FIX MY 2012 DODGE DURANGO .
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269569October 19, 2019
ENGINE
VEHICLE STARTED HAVE A TICKING NOISE. SO I TOOK IT TO DEALER. DEALER STATES I NEED NEW ENGINE DOE TO HAVEING METAL SHAVINGS IN ENGINE OIL. VEHICLE HAS 136000 MILES ON IT THE OIL HAVE BEEN CHANGED EVERY 3000 MILES DEALER WON'T HELP WITH THIS ISSUE AND DON'T WANT 8600 FOR NEW ENGINE. THERE ARE A MANY PEOPLE WITH THIS ISSUE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268852October 16, 2019
FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WAS REPAIRED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM); HOWEVER, THE REMEDY FAILED TO REPAIR THE VEHICLE. WHILE ACCELERATING FROM A STOP, THE VEHICLE STALLED. THE VEHICLE WAS TOWED TO THE CONTACT'S RESIDENCE. THE CONTACT MENTIONED THAT THE FUEL PUMP WAS INOPERABLE AND AN ABNORMAL CLICKING NOISE WAS HEARD. ALSO, THE VEHICLE PERIODICALLY FAILED TO START. GALEANA CHRYSLER JEEP KIA (180 GREYSTONE BLVD, COLUMBIA, SC 29210, (803) 779-7300) WAS CONTACTED AND INFORMED THE CONTACT THAT THE FAILURE WAS DUE TO THE BYPASS FOR THE FUEL PUMP. THE CONTACT WAS REFERRED TO THE MANUFACTURER TO SEE IF THE REPAIR WOULD BE COVERED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WOULD NOT BE COVERED. THE FAILURE MILEAGE WAS 180,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11268491October 15, 2019
ENGINE
TWICE IN THREE YEARS TIME THE UPPER RADIATOR HOSE HAS BEEN DESTROYED BY THE CLOSEST PULLEY ON THE ENGINE. WHEN INSTALLED CORRECTLY THERE IS LESS THAN 1 INCH OF CLEARANCE BETWEEN THE HOSE AND PULLEY. THIS SEEMS LIKE A VERY SERIOUS DESIGN FLAW ON THE HEMI 5.7.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11258141September 25, 2019
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
I STARTED MY TRUCK UP THE ENGINE LIGHT BRAKE LIGHT AND POWER STEERING LIGHT ALL CAME ON AT THE SAME TIME, THEN MY POWER STEERING WENT OUT AND MY DASH STARTED TO BLINK IN AND OUT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254771September 11, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. ON SEVERAL OCCASIONS, THE VEHICLE WOULD NOT IMMEDIATELY START. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO CANANDAIGUA CHRYSLER DODGE (2591 ROCHESTER RD, CANANDAIGUA, NY) WHERE THE STARTER WAS REPLACED MULTIPLE TIMES; HOWEVER, THE FAILURE CONTINUED. RECENTLY, THE FUEL PUMP WAS ALSO REPLACED; HOWEVER, THE FAILURE CONTINUED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 46,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254649September 11, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT ALSO STATED THAT THE VEHICLE DELAYED WHEN STARTING OR WOULD PERIODICALLY FAIL TO START. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT TO CALL NHTSA. THE FAILURE MILEAGE WAS 87,054.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11254328September 10, 2019
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
ENGINE SHUTS OFF WHILE DRIVING WITHOUT ANY WARNING. WILL RESTART. DANGEROUS CAN CAUSE CRASH. HAS BEEN PREVIOUSLY RECALLED FOR THIS PROBLEM AND THE REPAIR DOESN'T SOLVE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252885September 3, 2019
POWER TRAIN
I WAS DRIVING 65 MPH WHEN I NOTICED THE 4WD LOW LIGHT COME ON WITHOUT HAVING SWITCHED TO THAT SETTING. THE CAR ENGINE WAS RACING. I CAME TO A STOP AT A SAFE SPOT, SHIFTED INTO PARK AND SWITCHED THE 4WD LOW KNOB TO THE NORMAL POSITION OF AWD. I DIDN'T NOTICE ANY ISSUES FOR SEVERAL MONTHS; THE CAR WAS OPERATIONAL. THEN, I WAS DRIVING LESS THAN 10 MPH IN 2WD ON A GRAVEL DRIVEWAY. THE CAR SHIFTED INTO AWD FOR A COUPLE OF SECONDS ON A MUDDY SPOT, THEN THE AWD OFF LIGHT CAME ON THE DASH, ALONG WITH THE SERVICE AWD LIGHT. I TOOK THE CAR TO A REPAIR SHOP TO DIAGNOSE THE PROBLEM. THE CAR WAS RUNNING IN 2WD AND I DIDN'T SWITCH IT TO 4WD LOW. THE REPAIR PERSON SHIFTED IT INTO 4WD LOW AND IT GOT STUCK THERE. THE REPAIR PERSON SAID IT WAS THE TRANSFER MOTOR CASE OR A SENSOR, WITHOUT 100 CERTAINTY. I'M CONCERNED THAT, EVEN IF REPLACED AND REPAIRED WITH CURRENT MODELS OF THE TRANSFER MOTOR CASE, THE CAR WILL UNEXPECTEDLY SHIFT INTO 4WD LOW WHILE DRIVING ON AN INTERSTATE AND CASE DAMAGE TO THE CAR AND AN ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252915September 3, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING VARIOUS SPEEDS, THE AIR BAG WARNING INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE WARNING INDICATOR WAS RESET, BUT REMAINED ILLUMINATED. THE VEHICLE WAS TAKEN TO JEFF SCHMITT CHEVROLET NORTH (1001 N BROAD ST, FAIRBORN, OH 45324, (937) 343-5402) WHERE THE CONTACT WAS INFORMED THAT IT WAS A SAFETY ISSUE AND TO TAKE THE VEHICLE TO A DODGE DEALER FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. LEBANON CHRYSLER JEEP DODGE & RAM OF OHIO (518 W MAIN ST, LEBANON, OH 45036, (513) 932-2717) WAS CONTACTED AND THE CONTACT WAS WAITING FOR A CALL BACK. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 129,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252984September 3, 2019
FUEL/PROPULSION SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE ENGINE FAILED TO START. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE FUEL PUMP FAILED. THE FUEL PUMP WAS REPLACED; HOWEVER, THE FAILURE WAS NOT CORRECTED. THE MANUFACTURER WAS CONTACTED. THE MANUFACTURER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT TAKEN TO A DEALER. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246022August 23, 2019
ELECTRICAL SYSTEM, ENGINE
WHILE DRIVING THE VEHICLE WILL SUDDENLY LOSE POWER THERE ARE NO WARNING LIGHTS TO INDICATE THAT ANYTHING HAS GONE WRONG. I HAVE EXPERIENCED THIS AT VARIOUS SPEEDS I AM FORCED TO FIND A SAFE WAY TO GET ON THE SIDE OF THE ROAD TO PUT THE CAR IN NEUTRAL AND RESTART THE VEHICLE. IT HAS HAPPENED ON BOTH HIGHWAY AND SIDE ROADS. I AM UNAWARE THAT THE CAR HAS LOST POWER UNTIL I REALIZE THAT MY POWER STEERING AND BRAKES DON'T WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244920August 19, 2019
ENGINE
THE CATALYTIC CONVERTER WENT BAD 10/2018. THE CHECK ENGINE LIGHT CAME ON AND THE DEALERSHIP PERFORMED A DIAGNOSTIC TESTING AND IT INDICATED THAT THE CATALYTIC CONVERTER WAS BAD AND NEEDS REPLACEMENT ASAP. WITHIN THE STATE OF PA. IT IS IMPORTANT TO KEEP THE EMISSION SYSTEM UPDATE WITHIN STATE STANDARDS. THE COST WAS ABOUT $1,400. I CHECK THE RECALL STATUS AND THERE IS NO RECALLS LISTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11243413August 12, 2019
STRUCTURE:BODY, SUSPENSION, UNKNOWN OR OTHER
MY WIFE WAS DRIVING DOWN THE ROAD PROBABLY ABOUT 40 OR 45 MPH WHEN SHE HEARD A LOUD POP AND THE CAR BEGAN TO HANDLE WEIRD AND MAKING ALL KINDS OF NOISE. SHE GOT IT TO A NEARBY PARKING LOT WHERE I MET HER TO LOOK AT IT. AT FIRST GLANCE I COULD NOT FIND ANYTHING WRONG EXCEPT FOR THE EXHAUST APPEARED TO BE BROKE SO I HAD HER DRIVE IT HOME SINCE SHE WAS ONLY A MILE FROM THE HOUSE. WHEN I GOT IT HOME UPON FURTHER INSPECTION I FOUND THAT THE REAR SUBFRAME FOR THE REAREND HAD RIPPED OUT OF THE UNIBODY FRAME. THERE CRACKS AND RUST IN THE FRAME. THE VEHICLE HAS BEEN AT THE DODGE DEALER FOR THE LAST MONTH AND HALF AND DODGE IS REFUSING TO TAKE FAULT FOR THE MANUFACTURING DEFECT. INSURANCE HAS ALSO REFUSED TO PAY FOR IT AS THERE WAS NO SIGNS OF AN IMPACT. I AM LOOKING AT A 6000 DOLLAR OR MORE REPAIR FOR A 12,000 DOLLAR CAR THAT STILL HAS OVER 10,000 OWED ON IT. I'M AT A LOSS AS TO WHAT DO WITH THE SITUATION. THE DEALERSHIP HAS ALSO SAID THAT THERE'S NOTHING MORE THEY CAN DO FOR ME AND THAT I JUST NEED TO COME GET MY CAR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242317August 7, 2019
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE BACKING OUT OF A PARKING SPOT, THE VEHICLE SEIZED AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS UNABLE TO BE DRIVEN. THE CONTACT ASSOCIATED THE FAILURE WITH NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE THE BATTERY AND ALTERNATOR WERE REPLACED, BUT THE BATTERY CONTINUED TO FAIL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 92,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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