Dodge Durango Complaints (1999)

1,967 consumer complaints on file.

#750248August 11, 2001
POWER TRAIN:AXLE ASSEMBLY, UNKNOWN OR OTHER, ENGINE AND ENGINE COOLING:ENGINE, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
ONE DAY AFTER PURCHASE, REAR AXLE WENT BAD. 3 DAYS AFTER PURCHASE, OIL GAUGE STARTED ACTING UP, WE HAD IT CHECKED WITH 2 DIFFERENT GARAGES, BOTH SAID THIS VEHICLE SHOWS SIGNS OF ABUSE AND NEGLECT IN THE ENGINE, CRANKSHAFT IS SCORED AND ENGINE CONTAMINATED. IT NEEDS TO BE REPLACED. ONE ESTIMATE IS OF 5,500 AND THE OTHER IS $3,500. DEALER SAYS "TOUGH LUCK" HOW IS THIS FAIR? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750181August 10, 2001
SUSPENSION:FRONT
ON 7/24/01, WHILE TRAVELLING ON A MAJOR INTERSTATE, APPROXIMATELY TEN MILES NORTH OF GALVESTON ISLAND, TEXAS, WE ENTERED A SECTION OF ROADWAY WHERE IT HAD BEEN RAINING. OUR VEHICLE PULLED HARD RIGHT, ACROSS SEVERAL OTHER LANES OF TRAFFIC. AT FIRST I TURNED INTO THE "SKID" I PERCEIVED THIS TO BE, BUT I WAS ABOUT TO GO OFF THE HIGHWAY, SO I TRIED TO CORRECT SLIGHTLY BACK TO THE LEFT, AT WHICH TIME OUR VEHICLE BEGAN SPINNING DOWN THE INTERSTATE. WE SPUN APPROXIMATELY THREE TURNS BEFORE FINALLY HITTING THE CONCRETE BARRIER BETWEEN LANES. I JUST ASSUMED THAT WE HAD HYDROPLANED BUT HAVE SINCE HEARD OF OTHER DURANGOS HAVING SIMILIAR TYPE PROBLEMS. I HAD ABSOLUTELY NO CONTROL OF THE VEHICLE AND THIS IS THE FIRST TIME ANYTHING LIKE THIS HAS EVER HAPPENED. WE HAVE DRIVEN IT IN THUNDERSTORMS, SNOW AND EVEN ICE AND NEVER HAD ANY STEERING PROBLEMS UNTIL THIS ONE INCIDENT.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#894029August 10, 2001
SUSPENSION:FRONT:CONTROL ARM
WHILE VEHICLE WAS SERVICED FOR NEW TIRES TECHNICIAN NOTICED THAT UPPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED IN LESS THAN A YEAR TIME. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#750030August 7, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
VEHICLE BURNED EXCESSIVE OIL PRIOR TO ENGINE SEIZE AND WE WERE TOLD THIS WAS NORMAL BECAUSE OF THE VOLUME OF MILES TRAVELED ON THE VEHICLE. THIS WAS AFTER A ROUTINE OIL CHANGE AT KENWOOD DODGE. AS USUAL WE INQUIRED AS TO ANY FACTORY RECALLS. ON OUR WAY TO NEW HAMPSHIRE TO ATTEND THE FUNERAL FOR A RELATIVE, MY HUSBAND CHECKED THE OIL AS USUAL AND IT APPEARED TO BE FINE. NO OIL WAS ADDED AT THIS TIME. AFTER ENTERING NEW HAMPSHIRE IN THE TOWN OF PEMBROOKE, THE CHECK GAUGES LITE ILLUMINATED AND THEN THE OIL PRESSURE GAUGE DROPPED TO 0. WE IMMEDIATELY PULLED INTO A LOCAL AUTOZONE CAR CARE STORE AND MY HUSBAND THEN CHECKED THE OIL. THE DIPSTICK SHOWED APPROXIMATELY 1.5 QUARTS LOW AND SO AFTER SETTING FOR A SHORT WHILE OF ABOUT 35 MINUTES AND REPLENISHING THE OIL, WE PROCEEDED ON THE REST OF THE JOURNEY. AFTER TRAVELING APPROXIMATELY 20 OR SO MILES ON THE WINDING BACK ROADS MY HUSBAND NOTICED AN ERRATIC, LOUD KNOCKING SOUND COMING FROM THE ENGINE. HE THEN PULLED THE DURANGO TO THE SIDE OF THE ROAD WHEREBY THE KNOCKING WAS SO LOUD YOUR COULD NOT HEAR EACHOTHER TALK. HE THEN NOTICED THE OIL PRESSURE DROPPED AGAIN TO 0 AND IMMEDIATELY SHUT DOWN THE ENGINE. IT BANGED LOUDLY AT THIS POINT AS SMOKE SPEWED FROM THE RIGHT FRONT SIDE OF THE TRUCK. WE HAD THE DURANGO TOWED TO BONNEVILLE AND SONS DODGE IN MANCHESTER NH AND THE CONCURRED THE ENGINE HAD SEIZED. THEY HAD STATED THAT THE OIL AS WELL AS THE RADIATOR FLUID HAD LEAKED OUT AND THIS WAS UNTRUE AS WE HAD SEVERAL PEOPLE INSPECT THE TRUCK PRIOR TO THEIR DIAGNOSIS AND SAW NO EXTERNAL VIEWS OF ANY FLUID LEAKAGE. THE RADIATOR WAS FULL AND THE DIPSTICK WAS SEIZED IN THE ENGINE BLOCK. THE DEALER AS WELL AS DODGE SAID THIS WAS DUE TO LACK OF OIL CHANGES. THE OIL WAS CHANGED EVERY 5-7 THOUSAND MILES REGULARLY AND WAS ONLY THREE THOUSAND MILES PAST DUE FROM IT'S LAST CHANGE. I CAN'T IN MY WILDEST DREAMS IMMAGINE THIS IS THE RESULT OF OIL THAT WAS IN THE BLOCK AT THE TIME. WE DID FIND OUT HOWEVER THAT THIS IS COMMON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749725August 3, 2001
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
UPPER BALL JOINT WEAR, MISDIAGNOSED AND NOT FIXED UNDER WARRENTY. DODGE HAS REDESINGED REPLACEMENT PARTS TO COMPENSATE FOR THE DEFECT, HOWEVER, NO RECALL HAS BEEN ISSUED. I BELIEVE THIS CONSTITUTES A SIGNIFICANT SAFETY HAZARD TO THE 1999 DODGE DURANGO. POSSIBLY COULD LEAD TO STEERING FAILURE AND ROLL-OVER RISK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749252July 26, 2001
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, AIR BAGS:FRONTAL
I REPORTED THIS LAST YEAR WHEN IT HAPPENED BUT I WAS NEVER CONTACTED. DODGE PUT ME IN TOUCH WITH MIKE MARTELL WHO IS THE DAIMLER-CHRYSTLER LIASON FOR SAFETY. I HAVE REASON TO BELEIVE THAT THEY DELETED MY INFORMATION ABOUT THE WAY THE BRAKE PEDAL BROKE OFF BEFORE IMPACT. EVERY TIME I CALLED IT HAD DISAPPEARED FROM THEIR INFORMATION. I ALSO RECEIVED WORD FROM THE INVESTIGATOR THEY SENT OUT TO LOOK AT THE AIRBAGS THAT THE AIRBAGS WERE IN FACT DEFFECTIVE. DODGE TOOK THE ORIGINAL REPORT AND DENIED IT. THOSE VEHICLES ARE UNSAFE AND DODGE SHOULD BE HELD RESPONSIBLE. MY WIFE AND I HAVE SPENT OVER $20,000.00 IN MEDICAL BILLS AS A RESULT AND DODGE REFUSED ANY HELP. *AK
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#749263July 26, 2001
FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY
ACCORDING TO THE DEALER HERE IN SAN ANTONIO (NORTH STAR DODGE), THE FUEL TANK BUCKLED, AND NEEDS TO BE REPLACED. THEY SAID THE FUEL TANK IS ON BACKORDER NATIONWIDE, AND THAT THERE ARE 20 OTHER DURANGO OWNERS WAITING ON THIS PART. I FEEL THIS NECESSITATES A RECALL OF THIS MODEL BECAUSE A) THE LIKLIHOOD OF COMBUSTION IS VERY POSSIBLE GIVEN THE FACT THAT THE FUEL TANK ACTUALLY SHRINKS UP MUCH LIKE A PAPER BAG WHEN ALL THE AIR IS SUCKED OUT; B) THIS HAS HAPPENED ON NUMEROUS VEHICLES ALREADY, ENOUGH TO REQUIRE DODGE TO BE IN A BACKORDER SITUATION. I ALSO AM WITHOUT A VEHICLE COMPARABLE TO MY DURANGO THAT SEATS 8. THE DEALER ONLY PROVIDES A $30 A DAY RATE WITH ENTERPRISE, WHICH SUPPLIED ME WITH A FORD PICK-UP THAT SEATS 3. I ENCOURAGE YOU TO CONTACT THE MANUFACTURER OVER THE POTENTIAL DANGER OF FIRE AND RELATED HAZARDS DUE TO THIS FUEL TANK PROBLEM. THANK HEAVENS MY DAUGHTER AND I WERE NOT INJURED--THE CAR SIMPLY DIED ON THE SIDE OF THE ROAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749118July 25, 2001
SUSPENSION:FRONT:CONTROL ARM
BALL JOINTS REPLACED AT 21000 AND 43000 MILES. NEW PART WAS REDESIGNED TO INCLUDE A GREASE FITTING. DODGE PAID FOR PARTS NOT FOR LABOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748968July 23, 2001
VEHICLE SPEED CONTROL
WHILE I WAS DRIVING DOWN INTERSTATE 20 MY DURANGO BEGAN TO ACCELERATE ON ITS OWN, AND I COULD NOT GET IT TO STOP. CRUISE CONTROLWAS NOT ON. I HAD TO RIDE BRAKE HARD TO GET OFF INTERSTATE, AND I HAD TO PUT ON EMERGENCY BRAKE TO COME TO STOP,. MY REAR WHEELS CONTINUED TO SPIN, AND ONLY WAY I WAS ABLE TO STOP VEHICLE WAS TO SHUT ENGINE OFF WITH KEYS. I HAD BOTH MY CHILDREN (AGES 2 AND 4)WITH ME AT THE TIME AND WE WERE LUCKY NOT TO BE INJURED OR KILLED. WE TOOK DURANGO IN TO DEALERSHIP LISTED IN THIS REPORT, AND THEY WERE NOT ABLE TO FIND ANYTHING WRONG. I WAS TOLD IT WAS A FLUKE AND T HAT MANUFACTURER HAD NEVER HEARD OF THIS PROBLEM WITH ANY OTHER DURANGO. SINCE THEN I HAVE HEARD OF THIS HAPPENING NUMEROUS TIMES TO OTHER DRIVERS. ONE INSTANCE MADE THE NEWS AS THE POLICE THOUGHT THE DRIVER OF RTHE DURANGO WAS TRYING TO OUT RUN THEM. PLEASE NOTIFY ME IF YOU HAVE HEARD OF THIS HAPPENING TO ANYONE ELSE AND ADVISE ME OF WHAT MY NEXT STEP IS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892551July 11, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT, TIRES
VEHICLE WOULD NOT GO INTO 4 WHEEL DRIVE OR 4 LOW. IT STAYS IN 2 WHEEL DRIVE. DELAER PUT A BRAND NEW TRANSFER CASE, AND IT STILL WOULD NOT WORK. FRONT TIRE TO REAR TIRE IS 5/8 OF A INCH DIFFERENCE, CAUSING IT NOT TO ENGAGE. DEALER IS NOT SURE IF THE PROBLEM WILL WORK UNLESS NEW TIRES ARE PUT ON. CONSUMER WILL HAVE TO BUY TIRES TO SEE IF REMEDY WILL WORK.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892554July 11, 2001
SUSPENSION:REAR
WHEN THE VEHICLE GOES IN REVERSE IT MAKES A CLUNK. IT FEEELS LIKE IT'S ENGAGING IN 4- WHEEL. DEALER PUT IN A REAR CARRIER, AND NEW REAR END GEARS. PROBLEM WAS NOT REMEDIED, BUT DEALER HAS ORDER FOR ANOTHER PART INVOLVING LINKAGE FOR REAR END.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892556July 11, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER WINDOWS WILL NOT GO DOWN. WIRES WERE BURNED. DEALER WAS ORDERING A WIRE ASSEMBLY. DEALER HAS REPLACED MOTOR 3 TIMES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892558July 11, 2001
VEHICLE SPEED CONTROL
WHEN CRUISE CONTROL IS ON RPMS FLUCTUATE. SPEED IS NOT AFFECTED, IT STAYS THE SAME. CRUISE CONTROL MODULE WAS NO GOOD. DEALER DIDN'T GIVE AN EXPLAINATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892559July 11, 2001
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM:IGNITION, ENGINE AND ENGINE COOLING:ENGINE, STEERING:LINKAGES
VEHICLE ACCELERATES/ MOTOR MAKES A KNOCKING SOUND. DEALER REPLACED SPARKS, IT CAUSED VEHICLE TO LOOSE HORSE POWER AND FUEL ECONOMY. A NEW INTAKE GASKET WAS PUT IN, AND THE COMPUTER WAS SCANNED TO ADD A NEW CODE FOR MORE FUEL. PROBLEM WAS NOT SOLVED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748268July 11, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WE WERE DRIVING ON THE HIGHWAY WHE N THE ENGINE OIL PRESSURE DROPPED TO ZERO AND THE ENGINE STARTING KNOCKING AND SEIZED. WE HAVE KEPT THE OIL CHANGED ALONG THE RECOMMENDED LINES OF THE MANUFACTURING. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891868July 2, 2001
AIR BAGS
CONSUMER IS CALLING IN REGARDS TO NHTSA RECALL 01V15300/ MANUFACTURER'S RECALL #982. DEALER STATED PARTS WERE UNAVAILABLE UNTIL FURTHER NOTICE. PLEASE PROVIDE FURTHER INFORMATION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891877July 2, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
CONSUMER'S DAUGHTER WENT OUT TO START VEHICLE AND HER COAT SLEEVE GOT CAUGHT ON GEAR SHIFT. VEHICLE SLIPPED INTO DRIVE, AND VEHICLE CRASHED INTO HOUSE. MANUFACTURER HAD NO PLANS TO ADD THE FEATURE WHICH WAS NOT OFFERED EVEN FOR NEW VEHICLES. *AK *SLC
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#747681July 2, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE, FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM
ENGINE SLUDGED. MOTOR DESTROYED-OIL WAS CHANGED REGULARLY-COOLANT LEAKING INTO OIL SYSTEM. LEAK AT INTAKE MANIFOLD AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891176June 25, 2001
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
BRAKES PULSATE WHEN APPLIED. DEALERSHIP IS AWARE OF PROBLEM. *AK ROTORS WERE PITTED. *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747164June 20, 2001
ELECTRICAL SYSTEM:IGNITION
SPARK PLUG/COIL WIRE STANDOFFS DESIGN IS INADEQUATE ALLOWING WIRES TO COME IN CONTACT WITH VALVE COVERS CAUSING CHAFFING AND EVENTUALLY FAILURE OF WIRES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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