Dodge Durango Complaints (1999)

1,967 consumer complaints on file.

#758415February 18, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
DROVE VEHICLE FROM PHILA, PA AREA TO SCRANTON AREA FOR SKI WEEKEND. EXPERIENCED NO PROBLEMS DURING THIS TRIP OR PREVIOUS TO THIS TRIP. RETURN RIDE BACK TO PHILA AREA, OIL PRESSURE GAUGE BEGAN TO FLUCTUATE TO ZERO THEN NORMAL. IT DID THIS SEVERAL TIMES BEFORE HEARING A TICKING UNDER HE HOOD AT HIGHWAY SPEEDS, PULLED TO THE SIDE OF THE ROAD AND ENGINE SHUT DOWN. VEHICLE HAD 28,800 MILES AT THE TIME AND SIX MONTHS LEFT ON 3/36 WARRANTY. DISTRICT MANGER FOR CHRYSLER PLACED A RESTRICTION ON THE WARRANTY DUE TO EXCESSIVE SLUDE FOUND IN THE VALLEY OF THE ENGINE. VEHICLE OWNERS MANUAL HAS TWO MAINTENANCE SCHEDULES FOR OIL CHANGE, EVERY 3K OR EVERY 7.5K; I PRODUCED MAINTENANCE RECORDS FOR OIL CHANGES EVERY 7.5K. I HAVE SINCE FOUND SEVERAL TSB'S ON THIS VEHILCE REGARDING OIL CONSUMPTION, ETC. I FINALLY HAD THE VEHICLE TOWED TO THE PHILA AREA WHERE MURRAY DODGE IN CONSHOHOCKEN, PA REPLACED THE ENGINE FOR $5.7K. THE OIL PUMP AND OIL PICK UP TUBE WERE COVERED UNDER WARRANTEE, BUT NOT THE LONG BLOCK. IT IS DISTRESSING THAT THE MANUFACTURER WILL NOT WARRANT THE REPAIR EVEN WITH MAINTENANCE RECORDS. I HAVE FOUND AN ARTICLE IN A SYNDICATED NEWSPAPER COLUMN WHICH INDICATES THAT CHRYSLER IS AT FAULT FOR HAVING A MAINTEANCE SCHEDULE OF 7.5K MILES IN THE OWNERS MANUAL, THE ARTICLE ALSO MENTIONS A POSSIBLE VENTILATION DESIGN FLAW WHICH CAUSES CONDENSATION AND SLUDGE TO BUILD UP. TSB # 9923 IS IN REGARDS TO OIL SEEPAGE PAST THE ENGINE OIL FILTER ADAPTER PLATE GASKET. MY MECHANIC INDICATED TO ME THAT THIS MAY CAUSE A VENTILATION PROBLEM WITH THIS ENGINE. TSB#090699 IS IN REGARDS TO ENGINE OIL CONSUMPTION DUE TO INTAKE MANIFOLD PAN GASKET OIL LEAK. TSB# 090500 IS REGARDING OIL CONSUMPTION DUE TO LEAK ALSO. I AM UNCERTAIN IF THIS IS AN ENGINE PROBLEM OR AN OIL PUMP PROBLEM. WHEN I ASKED CUSTOMER RELATIONS AT CHRYSLER, THEY INDICATED THERE WERE NO REPORTED PROBLEMS WITH THIS ENGINE. SCRANTON DODGE AND MURRAY DODGE SERVICE MANAGERS ALSO DENIED ANY PROBLEMS WITH THIS ENGINE.*A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003853February 11, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
WHILE DRIVING VEHICLE HEARD A GRINDING NOISE. STOPPED AND LOOKED UNDER VEHICLE, AND IT HAD A HOLE IN TRANSFER CASE. PLEASE ADD VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003608February 5, 2002
SEAT BELTS
PASSENGER'S SIDE SEAT BELT HAS BEEN HAVING A PROBLEM SINCE 2 YEARS. TOOK IT TO DEALER WHEN IT WAS STILL IN WARRANTY AND AN ADJUSTMENT WAS MADE AT THAT TIME. CURRENTLY, SEAT BELT BUCKLES WILL NOT FULLY RELEASE. MUST FIGHT WITH IT BEFORE IS COMES LOOSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#757666February 2, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
AS IN MANY OTHER CASES LISTED ON YOUR SITE WITH THIS VEHICLE, MY ENGINE WAS FOUND TO HAVE SLUDGE, WHICH BLOCKED THE OIL PUMP (PRESUMABLY) AND THE ENGINE FAILED. I HAVE PROPER MAINTENANCE RECORDS, YET THE WARRANTY COMPANY (AMERICAN FINANCIAL) MAINTAINS THAT I DID NOT CHANGE THE OIL. ONE MONTH PRIOR TO THE FAILURE, I TOOK MY VEHICLE TO DULUTH DODGE (THE ORIGINAL DEALER) COMPLAINING OF FLUCTUATING OIL PRESSURE. THEY REPLACED THE OIL PRESSURE SENDING UNIT, AND MY ENGINE FAILED 3,000 MILES LATER (THE OIL WAS CHANGED THE DAY BEFORE I BROUGHT IT TO THE DEALER, AND THE RECOMMENDATION IS TO CHANGE IT EVERY 7,500 MILES). THE WARRANTY COMPANY PROMISED TO HAVE THE OIL TESTED TO RESOLVE OUR DISPUTE, BUT AFTER NUMEROUS CONTACTS WITH THEM (BOTH VERBAL AND WRITTEN) THEY NEVER DID. THEREFORE, I PAID OVER $5,000 TO HAVE THE ENGINE REPLACED. I BELIEVE OTHER MODELS OF VEHICLES WITH THIS ENGINE (THE 5.2 LITER, OR 318 CID) HAVE SIMILAR PROBLEMS. DUE TO THE LARGE NUMBER OF FAILURES LISTED ON YOUR SITE ALONE, I BELIEVE THIS TO BE A MAJOR DEFECT WITH THE ENGINE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003438February 1, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING TRANSMISSION FAILED TO SHIFT INTO SECOND/ THIRD GEARS. HOWEVER, TOOK VEHICLE TO MECHANIC WHO INDICATED THAT TRANSMISSION HAD TO BE REPLACED AT 41,000 MILES. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#564222January 31, 2002
LATCHES/LOCKS/LINKAGES:HOOD:LATCH
CONSUMER STATED WHILE DRIVING, THE HOOD LATCH DISENGAGED AND THE FIBERGLASS HOOD FLEW UP WITHOUT WARNING, BLINDING CONSUMERS VISION IN PEAK TRAFFIC.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8003110January 29, 2002
SUSPENSION:FRONT:CONTROL ARM
VEHICLE WAS TAKEN IN FOR ITS YEARLY EMISSIONS INSPECTION. VEHICLE WAS REJECTED BECAUSE OF FAULTY BALL JOINTS. DRIVER WAS TOLD BY INSPECTOR THAT WHEEL COULD COME OFF WHILE DRIVING. PLEASE PROVIDE ANY FURTHER INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001912January 10, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN BRAKES WERE APPLIED PEDAL BECAME HARD, CAUSING EXTENDED STOPPING DISTANCE WHICH RESULTED IN A COLLISION. NLM/*AK *TT
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#756557January 8, 2002
SUSPENSION:FRONT, ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
FOR OVERSEAS CARS WTHOUT A WARRANTY TRANSFER CERTIFICATE FROM THE TIME OF EXPORT, CHRYSLER EUROPE WILL NOT HONOUR THE 3YR/36MO WARRANY OR FACTORY CALLBACKS. NO SAFETY DEFEC TMENTIONED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756593January 8, 2002
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, UNKNOWN OR OTHER
ENGINE CHECK GUAGE LIGHT CAME ON. CHECKED GAUGES NO CHANGE. WITHIN 5 MINUTES, CLICKING STARTED. PULLED OFF ROAD, CAR SHUT OFF. AAA TOWED TO NEAREST DODGE DEALER. FIXED.(?) SHUT OFF SAME WAY AFTER FIX. WENT BACK TO DEALER, STATED DIFFERENT PROBLEM, ABS SENSOR ADDED ADDITIONAL CHARGES. WENT TO 2ND DODGE DEALER FIX SENSOR FOR SEVERAL HUNDRED DOLLARS LESS. SHUT OFF AGAIN 2ND DEALER REFUSED TO WORK BEHIND ORIGINAL DEALERS WORK. HAD AAA TOW TO AUTO CLINIC, CLINIC STATED THAT PARTS ORIGINALLY STATED BY 1ST DEALER AS GOOD WERE INFACT DAMAGED. (HEAD GASKETS, BAD PISTONS AND VALVES. HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756509January 7, 2002
SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
-UPPER CONTROL ARM BALL JOINTS HAVE BEEN DIAGNOSED AS BAD. THIS VEHICLE HAS ONLY 52,000 MILES AND IS DRIVEN PRIMARILY ON THE HIGHWAY AND IS NOT SUBJECTED TO ABUSE. THE DEALERSHIP HAS ADMITTED THAT THIS IS A COMMON PROBLEM WITH THESE VEHICLES. THE DEALERSHIP & MANUFACTURER REFUSE TO REPLACE COMPONENTS UNDER WARRANTY BECAUSE THE VEHICLE IS BEYOND THE COVERED WARRANTY MILEAGE OF 32,000 MILES. HAVING DONE SEARCHES ON THE INTERNET I HAVE FOUND THAT THIS IS A VERY COMMON PROBLEM THAT HAS VERY SERIOUS SAFETY IMPLICATIONS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001532January 4, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
A VENT HOSE/TUBE THAT COMES FROM THE TRANSFER CASE IS LEAKING FLUID, AND HAS AFFECTED BRAKES AND OTHER PARTS OF VEHICLE. PLEASE PROVIDE MORE INFORMATION.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8001440January 3, 2002
SUSPENSION:FRONT:WHEEL BEARING
AFTER REDUCING SPEED FROM 35 MPH AND HEARING A "THUMPING" NOISE, THE LEFT/FRONT WHEEL DISCONNECTED FROM VEHICLE. DEALERSHIP HAS NOT DETERMINED CAUSE OF PROBLEM. *AK BEARINGS IN THE HUB HAD NO LUBRICANT AND WERE DRY, BEARINGS BROKE AND PUT PRESSURE ON THE HUB WHICH TURNED THE SPINDLE NUT OFF, THE WHEEL DID NOT COME COMPLETELY OFF BECAUSE THE BRAKE CALIPER WAS OVER THE BRAKE ROTOR, DEALER RECOMMENDED THAT COTTER PINS BE PUT BACK IN THE SPINDLES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#756110December 28, 2001
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
PROBLEM: REAR AXLE PINION BEARING FAILS, CAUSING DAMAGE TO PINION GEAR AND RING GEAR. AT EACH REPAIR ATTEMPT, BEARINGS, CUPS AND SEALS ARE REPLACED, REPAIRS HAVE LASTED ABOUT 2000 MILES, 500MILES AND TWICE AT UNDER 100 MILES. THE PROBLEM HAS BEEN ADDRESSED 4 TIMES, ONCE AT A DODGE DEARLERSHIP OTHER THAN THE ONE WHERE WE PURCHASED THE VEHICLE AND 3 TIMES AT THE PURCHASING DEALERSHIP. THE LAST REPAIRS INCLUDED REPLACING THE REAREND HOUSING, NOW THOUGH, WITHIN 100 MILES, THE PROBLEM HAS RETURNED. AT LAST TEAR DOWN OF THE REAREND, THE PINION GEAR'S TEETH WERE CHIPPED. THIS FACT IS WHAT SCARES MYSELF AND MY WIFE, A COMPLETE FAILURE OF THE PINION GEAR AT HIGHWAY SPEEDS COULD BE DISASTROUS. WE HAVE CONTACTED THE MANUFACTURE ABOUT THE NUMEROUS REPAIRS AND FAILURES THROUGH CERTIFIED MAIL, MY ONLY CONTACT WITH THEM IS TO SAY THEY RECEIVED THE NOTICE AND THEN THE PURCHASING DEALERSHIP'S SERVICE MANAGER CALLED TO VOICE HIS HOSTILITIES TO US AS TO WHY WE WENT OVER HIS HEAD WITH THIS! I FEEL THIS PROBLEM IS A POSSIBLE SAFETY ISSUE AND NEEDS TO BE ADDRESSED, WE ARE HAVING TO DRIVE THE DEFECTIVE VEHICLE BECAUSE WE HAVE NO OTHER AVAILABLE VEHICLE.....IT IS SCARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755720December 17, 2001
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
UPPER BALL JOINTS BOTH SIDES MALFUNCTIONED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755617December 13, 2001
AIR BAGS:FRONTAL
THE DURANGO BROADSIDED A VEHICLE THAT PULLED OUT IN FRONT OF IT, HITTING THE FRONT BUMPER SQUARELY AND SMASHING FRONT END UNIFORMLY. UPON IMPACT, FRONTAL AIR BAGS DID NOT DEPLOY, RESULTING IN INJURIES. *AK
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#8000610December 12, 2001
SEAT BELTS:FRONT:RETRACTOR
CONSUMER IS UNABLE TO HAVE VEHICLE REPAIRED UNDER RECALL 01V119000 FOR SEATBELT RETRACTOR DUE TO PARTS NOT BEING AVAILABLE UNTIL FURTHER NOTICE.*AK *SLC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755580December 12, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THIS VEHICLE LOSES OIL PRESSURE, HAS LARGE SLUDGE BUILD UP NO MATTER HOW MANY OIL CHANGES IT GETS. THE PROBLEM STARTED OUT WITH A LACK OF OIL KNOCK. NOT THE SO CALLED SPARK KNOCK, BUT LIFTER KNOCK. OIL GETS CHANGER IN SPRING AND FALL. YOU CAN CHANGE OIL EVERY WEEK AND THE MANUFACTURER WILL STILL SAY IT'S A LACK OF MAINTENANCE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#755511December 11, 2001
POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT
PINION SHAFT SNAPPED OFF, CAUSING REAR TIRES TO LOCK UP AND CAUSE A SKID. ALSO DRIVE SHAFT SEPERATED FROM THE REAR END AND SLAMMED ON THE GROUND. THE CAR WAS GOING ABOUT 20 MPH. IF WE WERE GOING AT HIGHWAY SPEED THE CAR PROBABLY WOULD HAVE BEEN UNCONTROLLABLE AS THE REAR TIRES WERE INSTANTLY LOCKED. VERY DANGEROUS SITUATION..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#6900657December 10, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE IS VIBRATING. IT MAKES A NOISE WHEN CHANGING GEARS GOING INTO REVERSE. ALSO, GEARS ARE NOT CATCHING WHEN ACCELERATING. CONTACTED DEALER, AND DEALER HAD NO RESPONSE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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