Dodge Durango Complaints (1999)

1,967 consumer complaints on file.

#10029219July 25, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
UPPER AND LOWER BALL JOINT FAILURE. ISSUE WAS IDENTIFIED AT OIL CHANGE WITH DEALER AT 52000. THEY SAID THE UPPER AND LOWER BALL JOINTS AND UPPER CONTROL ARMS WOULD NEED TO BE REPLACED, COSTING $1700! I ASKED WHY THIS WAS HAPPENING, AND MY SERVICE ADVISOR INDICATED THAT THIS WAS A COMMON OCCURENCE ON DURANGOS. I ASKED WHY AND HE TOLD ME THAT IT WAS A DEFECT IN THE DESIGN. HE ALSO INDICATED THAT THIS WOULD NEED TYO BE DONE BUT IT WAS NOT URGENT BECAUSE IT WAN'T A SAFETY ISSUE.PROBLEM AGAIN IDENTIFIED BY DEALER AT 56000 OIL CHANGE. I HAD THE UPPER AND LOWER BALL JOINTS REPLACED BY A PRIVATE SHOP. I TOLD THEM I WANTED THIS FRONT SUSPENSION WORK AND THEY SAID THEY WOULD LOOK AT IT BECAUSE THEY'VE NEVER SEEN A FRONT SUSPENSION FAIL AT ONLY 57K! THEY LOOKED AT IT AND DETERMINED THE UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED BUT HTE CONTROL ARMS WERE OK AND COULD BE REUSED. THIS DEFECT ALSO COST ME 2 TIRES AS THE SUSPENSIONS FAILURE CAUSED MY TWO FRONT TIRES TO 'CUP'. DATE OF INCIDENT IS THE DATE OF THE REPAIR: 6/21/03 . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029051July 24, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
1999 DURANGO 4X4UPPER BALL JOINT REPLACEMENT AT ~25K, 50K, AND 7500 MILES.LOWER BALL JOINT REPLACEMENT AT ~5000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030061July 24, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
UPPER BALL JOINTS ARE WEARING PREMATURELY. DEALER NOTIFIED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029085July 24, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
I RECENTLY PURCHASED A USED 1999 DODGE DURANGO SLT 4WD WITH 49000. WHEN THE ABS LIGHT CAME ON IN THE VEHICLE I HAD IT CHECKED AND DETERMINED IT WAS A SPEED SENSOR IN THE TRANSMISSION. THE DEALER REPLACED THIS. THE DEALER ALSO ADVISED THE FRONT BRAKES NEEDED IMMEDIATE REPLACEMENT. I TOOK THE VEHICLE TO A LOCAL MEINEKE SHOP TO HAVE THE BRAKES REPLACED AND THE MANAGER ADVISED ME THE BRAKES HAD 70% OF THE PAD LEFT BUT THE DRIVER'S SIDE FRONT LOWER BALL JOINT WAS BAD AND NEEDED IMMEDIATE REPLACEMENT. HE RECOMMENDED THE VEHICLE NOT BE DRIVEN FOR SAFETY CONCERNS. I HAD MEINEKE REPLACE THE BALL JOINT. I WROTE THE GM OF THE DEALERSHIP AND ADVISED HIM OF WHAT HAD OCCURED TO TRY AND DETERMINE WHY I WAS TOLD MY BRAKES WERE BAD AND THE BALL JOINT PROBLEM WAS NOT MENTIONED. I SAW A GREATER DANGER IN THE FRONT WHEEL FALLING OFF THAN THE BRAKES NOT STOPPING THE VEHICLE AS EFFECTIVELY. I HAVE YET TO RECEIVE A REPLY REGARDING THIS ISSUE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029108July 24, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
IN SEPTEMBER 2002 MY 1999 DODGE DURANGO FAILED INSPECTION, REQUIRING REPLACEMENT OF RIGHT AND LEFT AND LOWER BALL JOINTS, AND RIGHT AND LEFT UPPER CONTROL ARMS, AT A SIGNIFICANT OUT-OF-POCKET EXPENSE TO ME. ($1013.60 PARTS AND LABOR) THIS VEHICLE HAS NEVER BEEN OFF-ROAD AND IS REGULARLY WELL MAINTAINED. I AM AWARE OF THE OTHER COMPLAINTS FILED WITH THE AGENCY AS REPORTED IN THE PHILADELPHIA INQUIRER NEWSPAPER. I DID NOT FIND ANY RECALL NOTICES ON THIS SITE RELATED TO THIS PROBLEM. MY PERSONAL OPINION IS THAT IF THIS IS A WIDESPREAD PROBLEM, THERE SHOULD A RECALL ISSUED TO ALLOW FOR COST- FREE REPAIRS TO VEHICLE OWNERS. THANK YOU.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029115July 24, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I READ A NEWSPAPER ARTICLE REGARDING BALL JOINTS ON THE 1998-2003 DODGE DURANGOS. I HAVE A 1999 DODGE DURANGO AND I HAD THE UPPER AND LOWER BALL JOINTS REPLACED AT 54,000 MILES (THE VEHICLE WAS LESS THAN 4 YEARS OLD). I WAS TOLD AT THE TIME THAT THE UPPER BALL JOINTS WERE IN SUCH BAD CONDITION THAT THEY WERE READY TO SNAP. THIS IS OBVIOUSLY NOT A PROBLEM THAT SHOULD OCCUR AT SUCH LOW MILEAGE. I HAD ALL OF THE BALL JOINTS REPLACED WITH AFTERMARKET BALL JOINTS THAT ARE ABLE TO BE LUBED. IT SEEMS THAT THE DEFECTIVE DODGE BALL JOINTS ARE ENCLOSED AND CAN NOT BE LUBED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029131July 24, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, EQUIPMENT:MECHANICAL
NON ACCIDENT....REFERRING TO AN ARTICLE IN THE PERU TRIBUNE, PERU, INDIANA 7/22/2003 REGARDING DODGE DURANGO FAILURE OF THE UPPER BALL JOINTS ON THE FRONT SUSPENSION. WE OWN A 1998 DURANGO AND IN 1999 HAD THE JOINTS REPLACED AND THEY ARE NOW AGAIN IN NEED OF REPLACEMENT IN 2003.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028922July 23, 2003
STEERING:LINKAGES
I WAS ON MY WAY TO WORK ONE MORNING AND WAS JUST DOWN THE ROAD FROM MY HOME WHEN ALL OF A SUDDEN, MY STEERING WHEEL JUST STARTED SPINNING AROUND IN MY HANDS, A BOLT ABOUT 3-4 INCHES HAD WORKED IT'S WAY OUT OF THE LINKAGE. I APPLIED MY BRAKES, BUT THE TRUCK WAS COMING DOWN A HILL AND I ENDED UP AT THE BOTTOM OF A 20 FOOT CULVERT. LUCKILY THE VEHICLE DIDN'T ROLL, OR I PROBABLY WOULDN'T BE HERE TODAY. WE HAD WORK DONE ON IT 6 MONTHS AFTER WE LEASED IT (DEC, 1999) AND WERE TOLD THEY HAD TO REMOVE THE STEERING COLUMN TO FIX THE HEATER--AFTER THE ACCIDENT, THEY HAD NO RECOLLECTION OF DOING ANY SUCH WORK AND EVEN TRIED TO TELL ME THAT WE HAD NOT LEASED THE VEHICLE FROM THEM, THEY NEVER HAD THAT VIN# IN THEIR SYSTEM. MY INSURANCE COMPANY INVESTIGATED IT AND TOLD ME THAT OVER TIME, THE VIBRATION MADE THE BOLT FALL OUT OF THE VEHICLE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10028924July 23, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
AFTER ABOUT 54,000 MILES I WAS INFORMED BY THREE DIFFERENT PLACES THAT MY BALL JOINTS WERE EXTREMELY BAD. FROM WHAT I UNDERSTAND IS THAT THESE BALL JOINTS SHOULD NOT BE WEARING OUT THIS SOON. SO, ENDED UP PAYING $1300 AND SOME CHANGE TO GET THIS FIXED. THIS OCCURED ABOUT THREE MONTHS AGO. I WAS WATCHING THE NEWS AND SAW THAT THEIR IS GOING TO BE AN INVESTIGATION INTO THIS PROBLEM AND I WANTED TO TELL YOU THAT IT HAS HAPPENED TO ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028925July 23, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM), SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:REAR:SHOCK ABSORBER, TIRES:TREAD/BELT
WHEN I PUSHASED MY 1999 DODGE DURANGO THE BRAKES WAS NOSIY...TOOK IT BACK TO THE DEALER.THEY CHARGED ME $90.00 TO DO A BRAKE SERVICE.AFTER THE BRAKES WAS USED A COUPLE OF TIMES THEY STARTED MAKING NOSIE AGAIN...TOOK IT BACK AND DEALER STATED THAT IT WAS THE PADS AND THEY COULD NOT DO ANYTHING ABOUT IT. WELL AFTER THAT I WAS FED UP WITH THEM AND TOOK IT TO A GOODYEAR SHOP WHERE THEY REPLACED THE BRAKES.(STOPPED THE NOSIE) AND ALSO FOUND OUT THE UPPER BALL JOINTS WAS BAD ALONG WITH THE SHOCKS...SO THEY WAS REPLACED COSTING ME $1,300.00. SO MUCH FOR THE EXTENDED WARENTIES THAT I PURCHASED WITH THE VEHICLE..THE DEALER ALSO CHARGED ME FOR FLIUD AFTER TWO SENSORS WENT OUT THAT WAS LOCATED INSIDE THE TRANSMISSION..WICH THE WARENTY WAS TO COVER THE DRIVE TRAIN..THIS VEHICLE IS A 1999 DODGE DURANGO 4X4....NEW TIRES HAD TO BE PURCHASED BECAUSE OF BALL JOINTS WAS BAD CAUSEING TIRES TO WEAR WRONG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028930July 23, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I HAVE A 1999 DODGE DURANGO. WE RECENTLY HAD THE UPPER AND LOWER BALLJOINTS REPLACED HAS LONG AS THE TIEROD ENDS. I FOIND THIS UNEXPECTABLE WITH A VEHICAL WITH ONLY 58,000 MILES! I HAD THEM REPLACED UNDER EXTENTED WARNTY FREE OF CHARGE EXCEPT FOR A $50 DETUCTABLE. BUT I HAVE SINCE FOUND OUT THAT THESE TYPE OF BALLJOINTS USALLY GO OUT EVERY 20,000 OR SO AND SOME PEOPLE ON THE CLUB I BELONG TO HAVE HAD THEM REPLACED 3 OR MORE TIMES IN 60,000!! THIS IS CRAZY! I WOULD LIKE A RECALLE DONE AND FOR DODGE COME OUT WITH A WAY BETTER DESING FOR THESE BALLJOINTS SO THEY DON'T HAVE TO GET REPLACED EVERY 20,000. BECAUSE I'M SOON TO BE OUT OF MY WARNTY AND IF THESE BALLJOINTS ARE THE SAME ONES THAT WERE IN THERE LAST TIME I WILL HAVE TO REPLACE THEM AGAIN SOON UNDER MY COST. AND WITH THE RECALL AND BETTER DESING OF THE BALLJOINTS I WON'T HAVE TO WORRY ABOUT THIS. SO DODGE NEEDS TO DESING A BALLJOINT THAT CAN LAST 100,000 MILES OR MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028939July 23, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I WAS ADVISED THAT THE BALL JOINTS ON MY 1999 DODGE DURANGO WERE QUITE WORN AND THE UPPER LEFT WAS SO BAD IT WAS A DANGEROUS SITUATION TO DRIVE IT AND THE WHEEL COULD VERY EASILY COME OFF. THE GARAGE MACHANIC EVEN REQUIRED THAT THE ESTIMATE TO FIX THE PROBLEM REFLECT THAT BEFORE I COULD DRIVE IT HOME SO AS TO CLEAR THEM OF ANY LIABILITY. THEY HAD CALLED A FACTORY MAN AS THEY CALLED HIM AND ASKED IF THERE HAD BEEN A PROBLEM WITH THESE BALL JOINT BECAUSE IT WAS SO UNUSUAL AT 50,000 MILES THAT THEY ALL BE BAD AT THE SAME TIME. HE ADVISED THEM THAT THERE HAD BEEN ALL KINDS OF PROBLEMS WITH THEM. I HAD THEM REPLACED AFTER GETTING SEVERAL ESIMATES AND EVERY GARAGE THE MACHANICS WERE ALL VERY CONCERNED THAT I NOT DRIVE IT DO TO THE VERY LOOSE WHEEL ON THE LEFT FRONT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028942July 23, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
BOTH THE UPPER AND LOWER BALL JOINTS HAD TO BE REPLACED AT 39,327 MILES. AT FIRST I THOUGHT IT WAS JUST A COINCIDENCE, HOWEVER I NOW REALIZE THAT THIS IS A ONGOING PROBLEMS WITH THE VEHICLE. THE WORK WAS DONE WHILE I WAS TRAVELING ON VACATION AT A GOODYEAR DEALER
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028946July 23, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
FRONT SUSPENSION-BALL JOINTS HAVE BOTH BEEN REPLACED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028944July 23, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
FRONT SUSPENSION - NUMEROUS COMPONENTS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028947July 23, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
BOUGHT A 99 DURANGO HAVE 60K MILES AND HAVE THE UPPER BALL JOINTS WORN OUT. FRONT TIRES ARE BALD ON ONE SIDE AND WHEEL IS LEANING OUT. TRUCK RIDES ROUGH. EXPENSIVE REPAIR THAT SHOULD NOT BE HAPPENING, NO OFF ROAD USE, TO SCHOOL AND HOME. TRAVIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029928July 23, 2003
WHEELS
CONSUMER NOTICED WHILE TRAVELING 50-55 MPH AND WITHOUT ANY INDICATION PASSENGER'S FRONT WHEEL FELL OFF. DEALER WAS CONTACTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029935July 23, 2003
VEHICLE SPEED CONTROL
WHILE DRIVING VEHICLE WILL SUDDENLY ACCELERATE WITHOUT WARNING. RPMS WILL INCREASE TO DANGEROUS LEVELS. CONSUMER'S VEHICLE ALMOST COLLIDED WITH OTHER TRAVELING VEHICLES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028951July 23, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
PREMATURE UPPER AND LOWER BALLJOINT FAILURE ON MY VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10028955July 23, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I HAD TO REPLACE THE UPPER/LOWER BALL JOINTS ON MY 1999 DURANGO. MY VEHICLE AT THE TIME OF THE REPAIR HAD 48,672 MILES ON IT. THE REPAIR SHOP TOLD ME THAT THIS WAS A PROBLEM THAT MAY CAUSE WHEEL SEPARATION AS WELL AS MORE SUSPENSION TROUBLE, IF NOT REPAIRED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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