Dodge Durango Complaints (2003)

339 consumer complaints on file.

#10313154February 24, 2010
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
A RECALL ON CENTRAL TIMER MODULE. 2003 DODGE DURANGO VEHICLE IDENTIFICATION NUMBER WAS NOT INCLUDED IN THE RECALL. *DT THE CONSUMER IS REQUESTING REIMBURSEMENT FOR THE EXPENSE HE INCURRED FOR THE INOPERATIVE HEADLIGHTS IN WHICH THE CTM WAS FAULTY. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10312812February 22, 2010
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
TL* THE CONTACT OWNS A 2003 DODGE DURANGO. THE CONTACT STATED WHEN HE STARTED THE VEHICLE HE NOTICED THAT HIS HEADLIGHTS AND THE DASH BOARD LIGHTS FAILED. HE CONTACT THE MANUFACTURER, THE MANUFACTURER STATED HIS VIN WAS NOT INCLUDED IN RECALL 02V322000 EXTERIOR LIGHTING: HEADLIGHTS: SWITCH THEREFORE THEY WILL NOT ASSIST. THE CURRENT AND THE FAILURE MILEAGE WERE 87,000. THE VEHICLE HAD NOT REPAIRED AT THE TIME OF THE COMPLAINT. UPDATED 03/15/10 *BF UPDATED 05/12/10.8JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10303193January 29, 2010
EXTERIOR LIGHTING, INTERIOR LIGHTING, ELECTRICAL SYSTEM
I HAVE 2003 DODGE DURANGO, THE CENTRAL TIMER MODULE WAS REPLACED IN JANUARY 2010. THE HEADLAMPS, INTERIOR LIGHTS STARTED TO FLICKER ON & OFF. THE LEFT HEADLAMP WENT TO LOW BEAM. DRIVING AT THE NIGHT THE LIGHTS WOULD GO LOW BEAM OR COMPLETELY TURN OFF FOR ABOUT 5-10 SECONDS. I GOT OFF THE HIGHWAY AND STAYED ON THE ACCESS ROAD UNTIL I REACHED HOME. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10302936January 28, 2010
UNKNOWN OR OTHER
I HAVE A 03 DODGE DURANGO WITH ABOUT 98,000 MILES. I WAS TAKING MY CHILD TO SCHOOL AND THE OIL PRESSURE DROPPED TO ZERO. I HAD IT PULLED TO A SHOP. THEY HAVE PULLED THE MOTOR, CHECKED IT AND THE OIL PUMP AND PICK-UP TUBE. EVERYTHING LOOKS GOOD. THEY DO NOT KNOW WHAT IS WRONG. I HAVE BEEN DOING SOME RESEARCH AND EVERYONE I HAVE SPOKE TO, SAY THIS HAS BEEN A MAJOR ISSUE WITH THIS MOTOR.THERE IS A LOT OF COMPLAINTS ON THE INTERNET WITH PEOPLE IN THE SAME SITUATION. WE PAY A LOT OF MONEY FOR THESE VEHICLES AND I DON'T KNOW WHY SOMETHING CANT BE DONE OR WHY THEY CANNOT FIND SOMETHING WRONG. IT IS HARD TO CONTINUE TO MAKE YOUR PAYMENTS, NOT BEING ABLE TO DRIVE THE VEHICLE AND THEN BEING TOLD THEY DON'T KNOW WHAT IT IS BUT A NEW MOTOR WILL BE ABOUT $5000-$6000.00. I DON'T UNDERSTAND AND DON'T KNOW WHAT TO DO! *TW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10299723January 14, 2010
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH, INTERIOR LIGHTING
TL*THE CONTACT OWNS A 2003 DODGE DURANGO. THE CONTACT WAS DRIVING AT NIGHT APPROXIMATELY 35 MPH ON NORMAL ROAD CONDITIONS WHEN SUDDENLY, THE HEADLIGHTS FLICKERED AND FAILED TO OPERATE. THE DRIVER WAS ABLE TO REACH HIS DESTINATION WITHOUT INCIDENT. THE FAILURE OCCURRED INTERMITTENTLY. IN ADDITION, THE INTERIOR LIGHT REMAINED ILLUMINATED WHICH REQUIRED THE REMOVAL OF THE FUSE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR INSPECTION. THE FAILURE WAS CONTRIBUTED TO THE CENTRAL TIMER MODULE (CTM). RECALL NHTSA CAMPAIGN ID NUMBER 02V3220000, EXTERIOR LIGHTING HEADLIGHTS SWITCH IS RELATED TO THE FAILURE; HOWEVER, THE VIN WAS EXCLUDED FROM THE RECALL. THE VEHICLE IS IN THE PROCESS OF BEING REPAIRED FOR THE MALFUNCTION. THE FAILURE MILEAGE WAS 68,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10293417November 24, 2009
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TL* THE CONTACT OWNS A 2003 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 55 MPH HE STRUCK A POTHOLE . SHORTLY AFTERWARDS HE HEARD A PECULIAR NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER FOR INSPECTION. THE TECHNICIAN STATED THAT THE FRONT UPPER BALL JOINTS FAILED. THE FOUR TIRES WERE REPLACED ON THE VEHICLE. HIS VEHICLE IDENTIFICATION NUMBER WAS EXCLUDED FROM RECALL CAMPAIGN ID NUMBER 04596000 (SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT). THE FAILURE MILEAGE WAS 69,000. THE CURRENT MILEAGE WAS 74,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291456November 9, 2009
EXTERIOR LIGHTING, INTERIOR LIGHTING
FIRST THE KEY FOBS STOPPED UNLOCKING THE DOORS THEN THE LIGHTS STOPPED WORKING WAS TOLD THAT THE CENTRAL TIMER MODULE WAS DEFECTIVE AND THAT THE DEALER WOULD REPLACE. CHRYSLER DENIES THERE IS A PROBLEM WITH THIS MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10291460November 9, 2009
EXTERIOR LIGHTING, INTERIOR LIGHTING
FIRST THE KEY FOBS STOPPED UNLOCKING THE DOORS THEN THE LIGHTS STOPPED WORKING WAS TOLD THAT THE CENTRAL TIMER MODULE WAS DEFECTIVE AND THAT THE DEALER WOULD REPLACE. CHRYSLER DENIES THERE IS A PROBLEM WITH THIS MODULE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290277October 29, 2009
ELECTRICAL SYSTEM
HEADLIGHT, HORN, INSTRUMENT PANEL FAILURE ON MY '03 DURANGO. DURANGOS AND DAKOTAS HAVE BEEN RECALLED FOR A BAD CENTRAL TIMER MODULE. CHRYSLER SAYS MY VEHICLE DOES NOT FALL UNDER THE RECALL. THE DEALER HAS DONE A OFFICIAL DIAGNOSTIC AND FOUND THE CTM TO BE FAULTY. I WILL HAVE TO PAY TO HAVE IT REPLACED. THE VEHICLE IS UNSAFE TO DRIVE. *TR UPDATED 02/24/10. *LJ THE CONSUMER STATED SHORTLY AFTER FILING THE REPORT, HIS WIFE HAD AN ACCIDENT DUE TO THE PROBLEM MENTIONED. SHE WAS OUT EARLY IN THE MORNING ON NOVEMBER 3, 2009 WHEN THE HEADLIGHTS FAILED. WHILE TRYING TO PULL TO THE SIDE OF THE ROAD, WITHOUT THE USE OF THE HEADLIGHTS, SHE SCRAPED THE SIDE OF THE VEHICLE ON A ROADSIDE METAL MARKER. THE SCRAPE WENT THE WHOLE LENGTH OF THE VEHICLE. UPDATED 05/12/10. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10290139October 28, 2009
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
IN 2.5 YEARS, I HAVE PUT IN 5 WINDOW REGULATORS USING ORIGINAL DODGE PARTS IN MY 2003 DODGE DURANGO. A 6TH ONE BROKE 10/13/09. THIS PART IS DEFECTIVE IN THAT IT BREAKS IRREGARDLESS OF USAGE, TODAY A REAR WINDOW BROKE WHICH HAS MAYBE BEEN USED A DOZEN TIMES SINCE I PURCHASED THE VEHICLE. THE DRIVER'S WINDOW WAS REPLACED THREE TIMES WITHIN 60 DAYS, BECAUSE THE BRAND NEW PARTS BROKE. DODGE IS WELL AWARE OF THIS ISSUE, BECAUSE OF THE CONSTANT BACK ORDER WITHIN THEIR PARTS DEPARTMENT AND FREQUENT CONSUMER COMPLAINTS WELL DOCUMENTED ON THE INTERNET. THEIR PARAPHRASED RESPONSE TO MY COMPLAINT WAS TOO BAD IT'S OUT OF WARRANTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10288933October 19, 2009
AIR BAGS
TL*THE CONTACT OWNS A 2003 DODGE DURANGO. WHILE DRIVING 55 MPH HE CRASHED INTO A DEER. THE FRONT-END OF THE VEHICLE WAS DAMAGED, BUT NONE OF THE AIRBAGS DEPLOYED. AS A CONSEQUENCE HE SUSTAINED INJURIES TO THE BACK AND NECK. THE VEHICLE WAS TAKEN TO THE DEALER, AND A TECHNICIAN CONCLUDED THAT THE AIR BAGS DID NOT DEPLOY DUE TO THE VEHICLE DECELERATING IN A IMPROPER MANNER. THE FAILURE MILEAGE WAS 112000. THE CURRENT MILEAGE WAS 140000.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10269270May 18, 2009
SUSPENSION:FRONT
FRONT BALL JOINT MAKING A CLICKING SOUND. IN 2005 GOT A RECALL LETTER. CALLED DEALER AND THEY SAID THE RECALL DIDN;T EFFECT MY VEHICLE. CALLED SEVERAL TIMES IN THE NEXT YEAR TO SEE IF THE RECALL WAS ON MY VEHICLE YET. THE DEALER TOLD ME NO. VEHICLE KEPT MAKING CLUNKING NOISE. AT 100,00 MILES I PULLED IN MY DRIVEWAY AND THE WHEEL FEEL OF AT THE RIGHT BALL JOINT. TOW TRUCK COULDN'T TOW THE VEHICLE DUE TO BEING ALL WHEEL DRIVE. I CALLED CHRYSLER AND THEY TOLD ME IT WASN;T THEIR PROBLEM. I HAD TO HIRE A MECHANIC TO REPLACE THE BALL JOINTS IN MY DRIVEWAY. TIRES HAVE WORN TERRIBLE AND TRUCK KEPT COMING OUT OF ALIGNMENT. I KEPT GOOD ROTATION ON THE TIRES BUT COULDN'T KEEP THE INSIDE FROM WEARING. I DO HAVE THE DEFECTIVE BALL JOINTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263985April 2, 2009
SEATS
I HAVE A 2003 DODGE DURANGO IN WHICH I HAVE HAD PROBLEMS WITH THE FRONT SEAT HOUSINGS. THIS IS THE PLASTIC COMPONENT THAT IS SUPPOSED TO PROTECT THE WIRING OF THE ELECTRIC SEATS. THIS IS ALSO WHERE THE ACTUAL SEAT ADJUSTMENT CONTROLS ARE LOCATED. I HAVE HAD TWO OF THE HOUSINGS REPLACED ALREADY AND I NEED TO HAVE EACH ONE REPLACED AGAIN. I ASKED THE SERVICE DEPARTMENT ABOUT IT AND THEY SAID THAT THEY HAD REPLACED MANY OF THE SAME COMPONENTS BUT AT THIS TIME CHRYSLER WOULD NOT PAY FOR THE REPAIR. IT WOULD SEEM TO ME, THAT WITH NORMAL WEAR THAT THIS PIECE SHOULD NOT CRACK AND HAVE TO BE REPLACED AT ALL; YET I NEED TO REPLACE EACH COMPONENT AGAIN - AT MY COST. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10263373March 20, 2009
EXTERIOR LIGHTING:HEADLIGHTS:SWITCH
2003 DODGE DURANGO HAD PROBLEMS WITH A BAD MODULE. CONSUMER STATES THAT HER VEHICLE WAS NOT A PART OF THE RECALL FOR THIS PROBLEM DUE TO THE TIMELINE BY CHRYSLER. *NJ THE CONSUMER STATED THE HEADLIGHTS STARTED BLINKING. THE RIGHT PASSENGER LOW BEAM WENT OUT COMPLETELY AND WOULD COME BACK ON AFTER A PERIOD OF TIME. THE HORN ALSO BLEW, THE LOCKS WOULD LOCK AND UNLOCK, THE INTERIOR LIGHTS AND ALARM WENT OFF EVERY TIME THE CONSUMER UNLOCKED THE DOORS. THE GAUGES WOULD ACT UP AT TIMES, AND THE 4-WHEEL DRIVE WOULD BE LOST. THE CONSUMER HASN'T EXPERIENCED ANY MORE PROBLEMS SINCE THE CENTRAL TIMER MODULE WAS REPLACED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10262417March 19, 2009
STEERING
THE PASSENGER SIDE UPPER BALL JOINT STARTED COMING APART AT JUST 47,000 MILES. I WAS LUCKY TO CATCH IT AS IT COULD HAVE RESULTED IN THE WHOLE WHEEL COMING OFF THE VEHICLE AND A SERIOUS ACCIDENT IF AT SPEED. TYPICALLY BALL JOINTS WEAR BEFORE THEY FAIL AND THAT IS USUALLY ONLY AFTER A HUNDRED OR A FEW HUNDREDS THOUSAND MILES. TO HAVE A COMPLETE FAILURE OF THE BALL JOINT AT JUST 47,000 MILES IS ALARMING. I DISCOVERED THERE WAS AN ISSUE AND A SILENT RECALL OF 2000-2003 DURANGO'S FOR THIS PROBLEM. I CALLED DODGE ABOUT THE REPAIR BUT THEY REFUSED TO FIX IT SAYING THAT EVEN THOUGH MY VEHICLE IS A 2003, MY VIN WAS NOT INCLUDED IN THE RECALL. MY VEHICLE IS THE SAME YEAR AND SAME EXTRAORDINARY AND DANGEROUS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261889March 15, 2009
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
BOTH FRONT ELECTRIC WINDOWS IN OUR 2003 DODGE DURANGO STOPPED WORKING. AS SOON AS I PAID TO HAVE ONE WINDOW REPLACED; THE OTHER WINDOW FAILED. THE PASSENGER FRONT WINDOW CAME DOWN AS I WAS DRIVING OVER A BRIDGE IN A RAINSTORM. THE RAIN PELTED MY CHILDREN WHO WERE RIDING IN THEIR CARSEATS IN THE NEXT ROW OF SEATS. AS SOON AS I GOT OFF THE BRIDGE, I TURNED ONTO AN EXIT AND WAITED OUT THE RAIN AT A GAS STATION. I STILL HAVE NOT REPLACED THE WINDOW. I HAVE IT BRACED UP WITH A RUBBER SCREW DRIVER; AT LEAST IT IS UP NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10261666March 12, 2009
EXTERIOR LIGHTING
WIFE DRIVING HOME FROM WORK HEAD LIGHTS FLASHED ON AND OFF AND WIPERS FRONT STOP WORKING ON LOW JUST ON HIGH AND BACK STOP ALL TOGETHER LIGHTS JUST WORK IF DRIVERS DOOR IS OPEN TOOK TO DEALER SHIP WAS TOLD THAT THE CTM WAS BAD INFORMED DEALER SHIP THAT I SAY A RECALL ON THIS WAS TOLD NOT FOR MY DURANGO. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10259482February 20, 2009
ENGINE AND ENGINE COOLING:COOLING SYSTEM
HAVE A 2003 DODGE DURANGO 79,000 MILES WHILE DRIVING OIL PRESSURE DROPPED TO ZERO. CHECK GAUGE LIGHT CAME ON AFTERWARDS. TOOK VEHICLE TO TWO DIFFERENT REPAIR SHOPS BOTH STATED WE NEEDED A NEW ENGINE. THEY SAID WE NEEDED A NEW ENGINE DUE TO OIL SLUDGE BUILD UP RESULTING IN ENGINE FAILURE. LOOKED ONLINE ONLY TO FIND HUNDREDS AND HUNDREDS OF THE SAME COMPLAINT ON DODGE DURANGOS WITH LOW MILEAGE. THIS OBVIOUSLY IS NOT AN ISOLATED INCIDENT. THERE IS A PROBLEM WITH THE ENGINES THAT PEOPLE NEED TO MADE AWARE OF AND DODGE SHOULD BE THE ONES TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10257784February 7, 2009
LATCHES/LOCKS/LINKAGES
AFTER REMOVING IGNITION KEY FROM VEHICLE, OWNER RETURNS TO VEHICLE TO FIND THAT IGNITION KEY WILL NOT STAY IN KEY SLOT OR TURN. VEHICLE IS IN PARK, BUT STEERING WHEEL LOCK DOESN'T ENGAGE PROPERLY, SO STEERING WHEEL CAN BE TURNED MULTIPLE COMPLETE REVOLUTIONS (IF YOU'RE STRONG ENOUGH, THINK NON-POWER STEERING). AT THIS POINT, VEHICLE IS EFFECTIVELY DISABLED. STRIKING THE STEERING COLUMN WITH A RUBBER MALLET DIRECTLY ON IGNITION KEY SLOT RESOLVES PROBLEM TEMPORARILY. BASED ON MY RESEARCH (EXAMPLE HERE: HTTP://FORUMS.AUTOMOTIVE.COM/70/16154/DODGE/1999-DODGE-1500-VAN-KEY-WONT-TURN-IN-IGNITION/INDEX.HTML) THIS IS A WIDESPREAD PROBLEM THAT OCCURS ON ALL DODGE VANS AND SUVS FROM 1999 TO AT LEAST 2003 MODEL YEAR. THIS TYPE OF DEFECT CAN RESULT IN DRIVER BEING STRANDED IN REMOTE LOCATIONS UNEXPECTEDLY. WHILE THIS MIGHT NOT SEEM LIKE AN IMMEDIATE SAFETY ISSUE, IT IS CERTAINLY A MANUFACTURING DEFECT THAT DODGE SHOULD BE REPAIRING FOR FREE. DESPITE THE FACT THAT I CAN FIND HUNDREDS OF INCIDENTS OF THIS DEFECT OCCURRING (SOMETIMES UP THE 6-7 TIMES ON THE SAME VEHICLE OVER THE COURSE OF A SINGLE YEAR) THERE IS NOT A SINGLE TSB. CHRYSLER SHOULD BE FORCED TO EXTEND THE WARRANTY FOR THIS ISSUE AND REPAIR FOR FREE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10253076December 29, 2008
SUSPENSION:FRONT, STEERING
POWER STEERING RACK FAILED AT 73,000 MILES. UNACCEPTABLE THAT THE STEERING WOULD FAIL WITH ONLY 73,000 MILES!! PAID $900 TO HAVE REPAIRED. THIS WAS 6 MONTHS AGO. NOW THEY ARE SAYING OUR WHEEL BEARINGS ARE FAILING AND ARE NOT COVERED UNDER THE RECALL THAT WAS PUT IN PLACE BACK IN 2004. EVEN THOUGH THE MECHANIC TOLD US THAT OUR WHEEL WOULD FALL OFF IF WE DIDN'T HAVE IT FIXED. THAT SHOULD FALL UNDER THE CATEGORY OF THE RECALL FOR THE WHEEL HUB. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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