Dodge Durango Complaints (2012)

640 consumer complaints on file.

#11364095October 13, 2020
STEERING, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MCKAY'S DODGE CHRYSLER JEEP RAM FIAT (2020 FRONTAGE RD S, WAITE PARK, MN 56387, (320) 247-6624) WAS CONTACTED AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN AT APPROXIMATELY 5 MPH, THE STEERING WHEEL SEIZED. THE CONTACT RESTARTED THE VEHICLE AND REGAINED STEERING FUNCTIONALITY. THE APPROXIMATE FAILURE MILEAGE WAS 133,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363590October 9, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED BOB POYNTER CHRYSLER DODGE JEEP RAM (3020 N NATIONAL RD, COLUMBUS, IN 47201; (812) 372-2575) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11362790October 5, 2020
SEATS
THE ACTIVE HEAD RESTRAINT ON THE DRIVERS SIDE OF THE VEHICLE DEPLOYED WHILE THE VEHICLE WAS SITTING IN PARK IN MY DRIVEWAY. WE HAD JUST STARTED THE CAR WHEN IT DEPLOYED. NOTHING HIT THE VEHICLE OR MADE THE VEHICLE MOVE IN A NONE NORMAL WAY. THANK GOODNESS WE WEREN'T IN MOTION WHEN IT DEPLOYED. THIS IS A VERY SERIOUS SAFETY HAZARD. THE HEADREST CANNOT BE RESET AS YOU CAN SEE THE INTERNAL PLASTIC THAT WAS HOLDING IT TOGETHER IS BROKEN. I AM PROVIDING PICTURES AND AM HAPPY TO PROVIDE MORE IF NEEDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361971September 30, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361244September 26, 2020
FUEL/PROPULSION SYSTEM
8/26/2020 FUEL PUMP RELAY FAILED, WAS TOWED TO DEALERSHIP, I HAD TO PAY OUT OF POCKET FOR FOR THE INTERIM REPAIR AND HAD TO SUBMIT FOR REIMBURSEMENT FROM DODGE. A WEEK LATER THE VEHICLE STALLED OUT GOING DOWN HILL, TWICE IN ONE DAY. THE VEHICLE WILL HAVE TO GO BACK TO THE DEALERSHIP ONCE THE OFFICIAL PARTS COME IN, ( EVERYTHING IS DELAYED DUE TO COVID).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361246September 26, 2020
ENGINE
RADIATOR CATASTROPHICALLY FAILED AT 119200 MILES WHILE DRIVING. UPON INSPECTION IT WAS DETERMINED THAT THE WHOLE DRIVERS SIDE OF THE RADIATOR RIB FAILED WHERE THE METAL MEETS THE PLASTIC HOUSING RESULTING IN A MASSIVE COOLANT LEAK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352492September 1, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE INTERMITTENTLY FAILED TO START. THE VEHICLE WAS TOWED TO WARSAW BUICK-GMC (2777 N DETROIT ST, WARSAW, IN 46582), TO BE DIAGNOSED. THE STARTER WAS REPLACED. THE VEHICLE WAS REPAIRED AND THE CONTACT STATED THAT SHE WAS CHARGED $1,100 FOR THE REPAIR. THE CONTACT STATED THAT WHILE LEAVING THE DEALER, THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING AT 20 MPH. THE VEHICLE FAILED TO RESTART. THE CONTACT WAITED FOR 30 MINUTES, RESTARTED THE VEHICLE AND DROVE BACK TO THE SAME DEALER. THE CONTACT STATED THAT THE TECHNICIAN HEARD THE VEHICLE FAILING TO START. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED AND REMAINED AT THE DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 190,000. (RECALL RELATED INCIDENT) TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352272August 31, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352333August 31, 2020
FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
THIS IS IN REFERENCE TO THE RECALL ON DODGE DURANGO FUEL PUMP RELAY. SINCE THIS RECALL HAS STILL NOT BEEN OPENED TO BE FIXED, I AM AT THE POINT WHERE MY VEHICLE IS NOT STARTING BECAUSE OF IT. IF IT DOES START I AM WORRIED OF THE POSSIBILITY OF IT CAUSING VEHICLE TO STOP WHILE DRIVING. I HAVE FOUR CHILDREN AND THIS IS NOT ACCEPTABLE. LIKE MANY OTHERS IN THIS TIME OF COVID, I DO NOT HAVE THE FUNDS TO FIX THIS EXPENSIVE RECALL. IS THERE ANY UPDATE ON WHEN THIS CAN BE FIXED? I HAVE CALLED THE DEALERSHIP AND THEY SAID IT IS STILL NOT APPROVED. THIS STARTED ABOUT 3-4 WEEKS AGO AND NOW IS GETTING WORSE. CAR WOULDN'T START AT ALL YESTERDAY. I HAVE SCANNED AND CHECKED EVERYTHING WITH MECHANIC. HE SAYS IT IS RECALL ITEM HE BELIEVES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351177August 25, 2020
FUEL/PROPULSION SYSTEM
THE RECALL V62 HAS BEEN KNOWN FOR 2 YEARS. NO PARTS ARE AVAILABLE TO FIX THE RECALL. MY VEHICLE IS NON-DRIVEABLE AT THE DEALERSHIP WAITING ON A PART TO FIX IT THAT IS "UNAVAILABLE". NO RENTAL WAS OFFERED NOR ANY TIME FRAME OF WHEN THE PART WOULD BE AVAILABLE WAS GIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350654August 21, 2020
ELECTRICAL SYSTEM
MY CAR IS CURRENTLY ONE OF THE CARS IN AN OPEN RECALL WITH DODGE FOR THE FUEL PUMP RELAY. I HAD THE FUEL PUMP RELAY REPLACED LAST WEEK 8/10/2020 SINCE THAT TIME THE CAR WAS DRIVEN MAYBE 4 TIMES. THE CAR WAS PARKED FOR THE LAST FOUR DAYS IN MY GARAGE I TRIED TO DRIVE IT TODAY AND IT STALLED AFTER 15 MINUTES WHILE I WAS DRIVING THANKFULLY IN A PARKING LOT. I ATTEMPTED TO PUT A NEW RELAY ON THE FUEL PUMP RELAY WIRING HARNESS BUT IT STILL WOULD NOT START. AFTER ABOUT 5 MINUTES I WOULD ASSUME THE WIRING HARNESS COOLED ENOUGH I COULD GET THE CAR STARTED AND THANKFULLY I WAS ONLY 2 MINUTES AWAY FROM THE DEALERSHIP. MY CAR HAS BEEN AT A DEALERSHIP THREE TIMES SINCE JUNE 10 AND TWICE IN ALMOST 2 WEEKS. THE MANUFACTURER IS NOT HELPING AND IS TELLING ME I HAVE TO WORK WITH THE DEALERSHIP. THEY ARE AT A LOSE FOR WHAT TO DO SINCE DODGE IS NOT GIVING THEM ANY DIRECTION. THE CAR IS NOT RELIABLE NOR DEPENDABLE AND CURRENTLY HAS A RECALL ON THE FUEL PUMP RELAY TO FIX THE RECALL THAT DID NOT WORK. I WOULD REALLY APPRECIATE SOME ASSISTANCE I CANNOT BE THE ONLY ONE WITH A DODGE VEHICLE FROM THIS RECALL THAT IS NOT HAVE ISSUES!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348602August 11, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
MY DURANGO HAS STALLED NUMEROUS TIMES. THE RECALL FOR THE FUEL PUMP RELAY RECALL HAS BEEN PERFORMED AND REPLACED AND TWO NEW RELAYS HAVE BEEN INSTALLED. THE LAST RELAY LASTED TWO MONTHS AND FAILED COMPLETELY YESTERDAY. MY CAR HAS BEEN TOWED TO A DEALERSHIP. THERE IS AN OPEN RECALL ON THIS ISSUE WITH NO TIMELINE FOR A FIX. I WAS LUCKY ENOUGH YESTERDAY TO GET THE CAR TO A PARKING SPACE INSTEAD OF PULLING INTO TRAFFIC ON A BUSY ROAD BEFORE IT DIED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348607August 11, 2020
ELECTRICAL SYSTEM
I WAS INFORMED BY THE DEALERSHIP THAT THE FUEL PUMP RELAY GOT TOO HOT AND CAUSED THE CAR TO FAIL. HOW DOES A PERSON KNOW WHEN OR IF THIS IS GOING TO HAPPEN AND IS THIS NOT A HUGE SAFETY ISSUE?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11344320August 10, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT AFTER STOPPING THE VEHICLE THE WARNING MESSAGE DISPLAYED INDICATING A FAILURE WITH THE BATTERY AND SMOKE WAS PRESENT COMING FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT INDICATED THE HOOD OF THE VEHICLE BECAME EXTREMELY HOT TO THE TOUCH DURING THE INCIDENT AND ALL ELECTRONICS TO THE VEHICLE SEIZED TO OPERATE. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE BATTERY AND ALTERNATOR WAS FAULTY AND NEEDED TO BE REPLACED. THE BATTERY AND ALTERNATOR WERE REPLACED AND THE FAILURE WAS REMEDIED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE BUT NO ASSISTANCE WAS OFFERED. THE CONTACT WAS INFORMED THAT THE VIN WAS NOT INCLUDED IN THE NHTSA CAMPAIGN NUMBER 14V634000(ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE LOCAL DEALER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 104,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11348414August 10, 2020
ELECTRICAL SYSTEM
CAR DOESN'T START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341404July 25, 2020
ELECTRICAL SYSTEM
I WAS TRAVELING AT A SPEED OF 55 BRAKING TO MAKE A RIGHT TURN AND I EXPERIENCED SUDDEN ALTERNATOR FAILURE, THE BATTERY LIGHT CAME UP ON DASH FOLLOWED BY RADIO SHUTTING OFF THEN ALL THE LIGHT CAME ON AS A LOSS OF POWER AND VECHILE STALLING, WASN'T ABLE TO START THE CAR OR JUMP IT OFF DRAINED MY BATTERY, WITH SMOKE AND A SMELL AS IF WIRE WAS BURNING HAD TO HAVE IT TOWED CAUSE WASN'T DRIVABLE AND WOULDN'T GO IN GEAR, CONTACTED FCA WAS TOLD TO TAKE IT TO NEAREST DEALERSHIP FOR REPAIRS UNDER T36 RECALL ONCE REPAIRS WERE DONEWAS TOLD THAT MY VIN ISNT IN THE RECALL BUT EXPERIENCED THE SAME AS T36 RECALL ALTERNATOR SHORTING OUT AND FAILURE NOW STUCK WITH REPAIR BILLS AS WELL AS 2 TOWE BILLS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11341405July 25, 2020
ELECTRICAL SYSTEM
MY VECHILE DID EVERYTHING UNDER THE T36 RECALL AND DEALERSHIP IS TRYING TO STICK ME WITH THE REPAIR BILL AFTER FAC TOLD TO TAKE MY VECHILE IN DUE TO T36 RECALL REPAIRS SAYING MY VIN DOESN'T FALL UNDER THE RECALL ON A 2012 DODGE DURANGO CITADEL UT EXPERIENCE EVERYTHING IN THE RECALL I JUST PURCHASED THE VECHILE NOT EVEN A YEAR AGO
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11340608July 21, 2020
ENGINE, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT ON SEVERAL OCCASIONS WHILE DRIVING AND TURNING IN EITHER DIRECTION, THE VEHICLE STALLED WITHOUT WARNING. THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO BARNET CHRYSLER JEEP KIA (3430 HIGHWAY 61 NORTH, WHITE BEAR LAKE, MN 55110, (651)762-2232) HOWEVER, THE MECHANIC WAS UNABLE TO RETRIEVE A FAULT CODE OR DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 80,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340033July 17, 2020
FUEL/PROPULSION SYSTEM
FUEL PUMP RELAY RECALL STILL NOT FIXED. THIS IS ONE OF THE VEHICLES THAT IS FAILING. IT IS A DANGER TO DRIVE. IT STALLS DRIVING DOWN THE ROAD, TAKES A VERY LONG TIME TO START. WHEN IT STALLS THE BRAKING FAILS (MY MAIN CONCERN). CONTACTED CHRYSLER MULTIPLE TIMES AND THEY TELL ME KEEP DRIVING THE CAR, NO FIX ANYTIME SOON. THE RECALLL STARTED LAST YEAR. A DEADLINE OR ANOTHER TEMPORARY VEHICLE SHOULD REALLY BE PUT IN PLACE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339571July 15, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, UNKNOWN OR OTHER
I PURCHASED MY 2012 DODGE DURANGO, USED, WITH APPROXIMATELY 75K MILES. SINCE PURCHASING THE VEHICLE, I'VE EXPERIENCED NUMEROUS PROBLEMS THAT BEGAN WITH THE TRANSMISSION. ADDITIONALLY, THE CAR GOES INTO "LOW GEAR" EVEN WHEN YOU DON'T TURN THE KNOB. OVER THE PAST YEAR, THE CAR HAS BEEN IN THE SHOP MORE TIMES THAN I CAN COUNT FOR THE DOORS LOCKING AND UNLOCKING ON THEIR OWN. I HAVEN'T BEEN ABLE TO LOCK THE DOORS WHEN IN PUBLIC. MY KEY FOB HASN'T WORKED EVEN AFTER REPLACING THE BATTERY INSIDE. THE CAR HAS SET THE ALARM OFF EVEN WHEN UNPROMPTED. IT WILL LOCK/UNLOCK WHILE DRIVING.THE CAR HAS STALLED, WHILE DRIVING, AT LEAST 3 TIMES SINCE NOVEMBER 2019. FOR EACH OCCURRENCE, THE VEHICLE WAS SLOWING/EXCELLING WITH A TRAFFIC LIGHT OR TO TURN INTO A PARKING LOT. ON ONE OCCASION, THE CAR WOULD NOT CRANK OVER AND A RED LIGHT WAS BLINKING ON THE DASH. THE LOCK ISSUE BEGAN HAPPENING AGAIN AND I COULD NOT GET IT STARTED. IT HAD BEEN STATIONARY. WHEN I CAME BACK TO THE VEHICLE LATER, IT WORKED FINE WITH NO RED LIGHT. THE MECHANICS NOTICED THE TEMPERAMENTAL PROBLEMS BUT COULD NOT GET THE VEHICLE TO CONSISTENTLY REPEAT THE PROBLEM. I'VE ALSO REPLACED THE WATER PUMP AND HAD ISSUES WITH THE AIR CONDITIONING. AT THIS MOMENT, IT DOESN'T WANT TO WORK FOR THE DRIVER'S SPOT ONLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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