Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#11020751August 31, 2017
VEHICLE SPEED CONTROL, SERVICE BRAKES
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE AT A STOP, THE BRAKES FAILED TO WORK, THE ENGINE REVVED, AND THE VEHICLE ACCELERATED WITHOUT WARNING. THE DEALER AND MANUFACTURER WERE NOT CONTACTED. THE FAILURE WAS NOT DIAGNOSED. THE FAILURE MILEAGE WAS 152,845.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11019201August 23, 2017
AIR BAGS, STRUCTURE:BODY, ENGINE
1. RECALL FAILED TO REPAIR AIR BAG FAILURE. CURRENTLY - AIRBAGS ARE NOT FUNCTIONAL (DASH WARNING LIGHT). 2. AT APPROXIMATELY 72,000 MILES - VEHICLE BEGAN TO SHOW SIGNS OF RUST THROUGH AT BOTH REAR QUARTER PANELS AND BOTH ROCKER PANELS. BY 85000 MILES - COMPLETE BODY RUST THROUGH FAILURE WAS IRREPARABLE - VEHICLE WAS MAINTAINED EXCEPTIONALLY CLEAN. 3. AT 100000 MILES - NOTED BY WAY OF MECHANIC THAT THE ENGINE WAS 'SLUDGED UP' TO THE POINT THAT THE VALVE TRAIN WAS STARVED OF LUBRICATION AND SUBSEQUENTLY - THE ENGINE HAS ENCOUNTERED WHAT APPEARS TO BE A TOTAL CATASTROPHIC FAILURE. VALVES, LASH ADJUSTER, PISTON ROD OR BEARINGS MAY ALL BE DESTROYED DIRECTLY DUE TO POOR DESIGN AND LOW QUALITY COMPONENTS FROM FCA. THERE ARE HUNDREDS (THOUSANDS) OF SIMILAR COMPLAINTS ACROSS MULTIPLE MEDIA REGARDING THIS 'FAMILIAR' DODGE ENGINE BREAKDOWN. FCA - OF COURSE - DENIES CULPABILITY CITING POOR USER MAINTENANCE. I HAVE RECORDS OF ALL OIL CHANGES FOR THE SUBJECT VEHICLE AT 3000 MILE INTERVALS CONSISTENTLY FROM THE DATE OF PURCHASE (5/2004), I SAY - 'FCA? TIME TO OWN UP TO THIS PROBLEM AND DO THE RIGHT THING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002817July 3, 2017
ENGINE
04 DURANGO SLT 4.7 V8. RATTLING/RAPPING NOISE ON START UP THAT WORSENED THROUGH THE DAY. NOISE COMING FROM RIGHT SIDE OF ENGINE BAY. BROUGHT TO MECHANIC AND IDENTIFIED VALVE SEAT(S) IN THE ALUMINUM HEAD(S) HAVE 'DISINTEGRATED' AND/OR 'DROPPED' CAUSING THE VALVES TO SLAP ON ACCELERATION AND MULTIPLE OTHER CATASTROPHIC ENGINE ISSUES. FCA (CHRYSLER/DODGE) HAS BEEN NOTIFIED OF MY COMPLAINT AND THEY'RE FULLY AWARE OF THIS FATAL ENGINE FLAW IN THEIR LATE MODEL V8 ENGINES YET THEY REFUSE TO ACKNOWLEDGE OR EVEN ADVISE OWNERS OF REPAIR OPTIONS. THEY MUST BE TOLD TO GO GOOD FOR THIS SITUATION. THIS OCCURRED AT 110,000 MILES. MY OPTIONS NOW ARE: A $2000 ENGINE REPAIR, $4000 ENGINE REPLACEMENT - OR - TO 'JUNK' THE VEHICLE - DON'T GET ME STARTED ABOUT THE [XXX] RUST ON THIS THING, EITHER... I FEEL RIPPED OFF FROM A FEW DIFFERENT ANGLES HERE BY CHRYSLER/DODGE AND I KNOW THERE ARE THOUSANDS (IF NOT HUNDREDS OF THOUSANDS) OF FCA OWNERS OUT HERE WHO WILL NEVER PURCHASE ANOTHER PIECE OF [XXX]FROM THESE THIEVES. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002500June 30, 2017
ENGINE
WHILE DRIVING IN THE RAIN ALL OF A SUDDEN THERE WAS A LOUD NOISE AND MY ENGINE STARTED KNOCKING LOUDLY. I WAS ABLE TO PULL THE ENGINE AND PULL IT APART AND FOUND THERE WAS WATER IN THE INTAKE AND THE NUMBER 5 CYLINDER ROD HAD BROKE. LUCKILY THE PART THAT BROKE WENT DOWN AND THE OIL PAN GASKET/WINDAGE TRAY SLOWED IT DOWN ENOUGH TO NOT GO THROUGH THE BLOCK. AFTER FURTHER INSPECTION I NOTICED THAT THE INTAKE GASKETS WERE NOT SEALING PROPERLY AND ALLOWED WATER TO BE SUCKED INTO THE INTAKE AND THEN HYDRA LOCKED THE NUMBER 5 PISTON. WHEN I PUT IT TOGETHER I NOTICED THE "SEAL" ON THE COWL WASN'T EVEN TOUCHING THE WINDOW AND THAT LET THE RAIN GO DIRECTLY INTO THE ENGINE COMPARTMENT AND SIT ON THE ENGINE. PUT THOSE TWO PROBLEMS TOGETHER WITH THE RAIN AND NOW I HAVE A MOTOR THAT IS BROKEN. I CALLED DODGE AND THE LADY TRIED TELLING ME THAT HER "MASTER" MECHANIC HAD NEVER HEARD OF THIS PROBLEM AND YET WHEN I TYPED IN A SEARCH ON THIS MODEL AND YEAR THAT WAS THE FIRST THING THAT POPPED UP. I KNOW THAT THIS IS A PROBLEM WITH THE 2004 DODGE DURANGO. I HAVE INSERTED PICTURES OF THEIR INTAKE GASKETS AND THEN I HELD A RULER UP TO THE INTAKE FLAT AND YOU CAN CLEARLY SEE THE LIGHT SHINING THROUGH THE GASKET WHICH MEANS THAT THIS WAS DEFINITELY NOT SEALING. ALSO I PUT A PICTURE OF THE COWL SEAL AND SHOWED HOW CHEAP IT IS. ALSO WHILE WE WERE WAITING TO GET THE FUNDS TO REPAIR THE ENGINE IT SAT THROUGH THE WINTER COMPLETELY COVERED AND THE ENGINE HADN'T EVEN BEEN TAKEN APART YET AND WHEN WE PULLED THE INTAKE OFF IT WAS COMPLETELY "FULL" OF WATER WHICH IN TURN FILLED THE HEADS AND THE CYLINDERS WITH WATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002338June 29, 2017
ENGINE
THE WINDSHIELD WIPER COWLING ALLOWS WATER TO FLOW RIGHT OVER THE ENTIRE ENGINE AND RIGHT INTO THE INTAKE. MY DODGE WAS SITTING FOR 2 WEEKS DURING HEAVY RAINS AND WHEN I TRIED CRANKING IT UP FOR THE FIRST TIME, THE ENGINE HYDROLOCKED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11002023June 28, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V313000 (AIR BAGS) AND 16V352000 (AIR BAGS). THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER WAS CONTACTED (LARRY H. MILLER DODGE, IN OGDEN, UTAH) AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10992924June 2, 2017
AIR BAGS, ELECTRICAL SYSTEM
OVER HEATED SURPATIN BELT BROKE ..THEN THE AIR CONDITIONER COMPRESSOR WHENT OUT .AN THE PULL CHAIN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10991166May 23, 2017
AIR BAGS
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 20 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL AND THE VEHICLE HYDROPLANED. THE CONTACT LOST CONTROL AND CRASHED INTO A TREE. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT SUSTAINED INJURIES AND BRUISES TO THE BACK, WHICH REQUIRED MEDICAL ATTENTION. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE AND VIN WERE UNKNOWN.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10984332May 8, 2017
VISIBILITY:WINDSHIELD, AIR BAGS, ELECTRICAL SYSTEM
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE DURANGO. DURING INCLEMENT WEATHER, WATER INTRUSION OCCURRED NEAR THE FRONT OF THE WINDSHIELD ON THE DRIVER'S SIDE. THE CONTACT OWNED THE VEHICLE FOR LESS THAN 30 DAYS. ALSO, WHEN THE VEHICLE WAS DRIVEN THROUGH AN AUTOMATIC CAR WASH IN NEUTRAL, THE VEHICLE FAILED TO RESTART AND ONLY RESTARTED AFTER SEVERAL ATTEMPTS. IN ADDITION, THE VEHICLE MADE AN ABNORMAL NOISE. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V352000 (AIR BAGS). THE MANUFACTURER PROVIDED NO SOLUTION OTHER THAN ADVISING THE CONTACT TO TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE APPROXIMATE FAILURE MILEAGE WAS 129,000. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10972035April 12, 2017
STRUCTURE:BODY, FUEL/PROPULSION SYSTEM
LEFT REAR QUARTER PANEL SHOWS RUST TO THE SIDE OF THE FUEL DOOR LID. RUST IS THROUGH PANEL. PAINT AND BODY BUBBLING UP, CONDITION IS CROSSING OVER TO THE LEFT REAR WHEEL AREA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10971128April 7, 2017
ENGINE
THE WINDSHIELD WIPER COWL BECAME DEFECTIVE AND LET WATER INTO THE ENGINE COMPARTMENT, SPECIFICALLY THE FUEL INTAKE MANIFOLD. AFTER ABOUT 5 YEARS OF RANDOM WATER RELATED STALLS (RAIN,DEW,CAR WASHES) WHICH COULD NEVER BE REPLICATED BY NUMEROUS MECHANICS AND THEREFORE NOT PROPERLY DIAGNOSED, WATER EVENTUALLY FOUND ITS WAY INTO A PISTON CHAMBER. WHILE ON THE FREEWAY IN SAN FRANCISCO ON MARCH 31,2017, HYDROLOCK ENSUED AND CAUSED THE NUMBER FOUR PISTON ROD TO SNAP AND BREAK THROUGH THE ENGINE BLOCK DESTROYING THE ENGINE. I WAS AT THE DODGE DEALERSHIP IN COLMA A FEW WEEKS PRIOR FOR AN UNRELATED AIRBAG RECALL FIX AND SPOKE TO THE A SERVICE SUPERVISOR ABOUT THE WATER RELATED STALLING ISSUE. HE BASICALLY TOLD ME TO GO SOMEWHERE ELSE BECAUSE THEY ONLY USE OE PARTS AND EVEN IF THEY COULD FIGURE OUT THE PROBLEM (NO GUARANTEE), THEY PROBABLY COULDN'T GET ORIGINAL PARTS. HE ACTED LIKE HE WAS DOING ME A FAVOR! I FEEL AS THE DODGE AND THE DEALERSHIP IS NEGLIGENT. I HAVE FOUND OUT SUBSEQUENTLY THAT THIS ISSUE IS WIDELY KNOW AMONGST PARTS SUPPLIERS (SPECIFICALLY USED AND REBUILT ENGINE SUPPLIERS) AND HAS A HIGH RATE OF INCIDENCE ACCORDING TO VARIOUS INTERNET FORUMS. I HAVE LODGED A FORMAL NOTICE/COMPLAINT WITH DODGE AS HAVE MANY, MANY OTHERS. I GOT THREE QUOTES FOR REPLACING THE ENGINE, ALL WERE OVER $6000. THE VEHICLE PROVED TO NOT BE WIORTH THAT COST TO FIX. I HAVE SUBSEQUENTLY DONATED IT TO A LOCAL CHARITY. THIS PROBLEM DEFINITELY DESERVES A RECALL, AND CUSTOMERS SUCH AS MYSELF WHO HAVE INCURRED FINANCIAL LOSSES SHOULD BE COMPENSATED. THANKS
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10966021March 15, 2017
STRUCTURE:BODY, ENGINE
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHENEVER IT RAINED OR SNOWED, WATER LEAKED INTO THE INSIDE OF THE VEHICLE THROUGH THE HOOD. THE WATER ENTERED THE MOTOR AND CAUSED THE VEHICLE TO STALL AND THE ENGINE TO SHUT OFF WITHOUT WARNING. THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO A CERTIFIED MECHANIC WHO DIAGNOSED THAT THE WATER WAS LEAKING INTO THE MOTOR AND THE PISTONS, WHICH CAUSED THEM TO FAIL. AS A RESULT, THE MOTOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 200,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10958731March 5, 2017
AIR BAGS
I WAS TOLD I WOULD GET A LOANER CAR FOR MY DRIVER SIDE AIR BAG, THEN EVERY TIME I AM PUT THROUGH TO TO DEALER I AM THEN TOLD I MAY HAVE TO GO TO THE ENTERPRISE AND GET A RENTAL AND PUT DOWN $100 OF MY OWN MONEY... I DON'T HAVE THAT. SO THAT IS STILL NOT REPLACED, ALSO NOW THERE IS NO PARTS FOR THE PASSENGER SIDE AND IT'S NOT AT ALL SAFE, THE LIGHT IS GOING OFF AND ON IN MY CAR AND I HAVE SECTION 1 AND MY CAR IS 2004 MEANING THE 6-9 YEARS IS NOW IN THE 13TH YEAR. I WANT A LOANER CAR TILL YOU CAN FINALLY FIX BOTH AIRBAGS, THIS IS INSANE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955751February 21, 2017
SUSPENSION
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE FRONT TIE ROD FRACTURED PREMATURELY. WHEN THE CONTACT STARTED THE ENGINE, A LOUD NOISE EMITTED FROM THE FRONT END. THE CONTACT, AN INDEPENDENT MECHANIC INSPECTED THE VEHICLE AND FOUND THAT THE FRONT TIE ROD FRACTURED IN THE MIDDLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 198,000. UPDATED 05/17/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10956048February 21, 2017
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 40 MPH, THE VEHICLE ACCELERATED WITHOUT APPLYING PRESSURE TO THE PEDAL. THE CONTACT ALSO STATED THAT THE RPM NEEDLE WOULD GO UP TO 3,000 RPMS AFTER STARTING THE ENGINE AND NO PRESSURE WAS APPLIED TO THE ACCELERATOR. THE DRIVER SIDE AIR BAG DEPLOYED AFTER SLAMMING THE DRIVER SIDE DOOR. THE CONTACT TOOK THE VEHICLE TO A DEALER WHO STATED THAT THEY WOULD NOT BE ABLE TO FURTHER ASSIST. THE FAILURE MILEAGE WAS 274,000. UPDATED 05/09/17*LJ *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10955035February 16, 2017
AIR BAGS
THIS RECALL HAS BEEN PENDING SINCE MAY 2016, HAS BEEN TO DEALERSHIP BUT PARTS ARE NOT AVAILABLE. PLEASE HELP US SO WE CAN GET THIS DONE AT DEALERSHIP EITHER LITTLE FALLS, NJ OR ANY OTHER LOCAL DEALERSHIP. THANK YOU
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10953867February 10, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V352000(AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10950062February 7, 2017
AIR BAGS
TAKATA RECALL - I RECEIVED A RECALL NOTICE ABOUT THE AIR BAG IN JUNE 2016 AND AS OF FEBRUARY 2017 I STILL HAVE NOT RECEIVED NOTIFICATION THAT I CAN HAVE MY AIRBAG REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947299January 24, 2017
AIR BAGS
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF AN AIR BAG RECALL AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE SO THE CONTACT WAS UNABLE TO DETERMINE WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE VIN WAS NOT AVAILABLE. THE CONTACT WAS NOT EXPERIENCING A FAILURE. UPDATED 05/17/17*LJ UPDATED 08/14/2017*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10944400January 11, 2017
SERVICE BRAKES, ELECTRICAL SYSTEM, ENGINE
DRIVING AT 30MPH ON CITY ROAD THE DURANGO LOST FULL POWER. NO POWER STEERING, BRAKES OR ACCELERATION WITH GAS. HAD TO PUT DURANGO IN NEUTRAL AND TURN KEY OFF AND BACK ON. AFTERWARDS IT WAS NORMAL AGAIN. VERY DANGEROUS AND SCARED TO DRIVE WITH FAMILY IN IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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