Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10199367August 13, 2007
ENGINE AND ENGINE COOLING, EQUIPMENT, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I PURCHASED A 2004 DURANGO IN NOV OF 2006. I HAD NO REAL PROBLEMS WITH VEHICLE UNTIL RECENTLY. TOOK VEHICLE IN TO DEALERSHIP FOR RECALL OF INSTRUMENT PANEL. DEALERSHIP TOOK CARE OF THIS AND 2 WEEKS LATER TEMPERATURE GAUGE STARTED READING HOTTER THEN USUAL. CONTACTED DEALERSHIP WHO THEN STATED UNRELATED. RECENTLY WENT ON VACATION AND 300 MILES FROM HOME VEHICLE TEMP GAUGE READ HOT. PULLED OFF INTERSTATE TO NEAREST SERVICE STATION. NO DEALERSHIP NEAR HERE. MECHANIC FOUND NO CODES TO INDICATE PROBLEM. REPLACED WATER PUMP, THERMOSTAT, HOSES, CHECK RADIATOR, NEW FLUIDS, BILL TOTAL 377 DOLLARS. 3 MILES LATER CAR STILL TRYING TO OVER HEAT. TOWED TO VA FOR 1,000 DOLLARS NOW AT DEALERSHIP. CAR ALSO SEEMS TO SOMETIMES NOT BE IN GEAR WHEN PLACED IN DRIVE AND YOU TRY TO ACCELERATE ENGINE JUST REVS. AT DEALERSHIP NOW WE SHALL SEE WHAT THEY SAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10198974August 9, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT HEARD A CLICKING NOISE WHEN HE TURNED THE KEY IN THE IGNITION. THE DEALER PREVIOUSLY PERFORMED ELECTRICAL REPAIRS ON THE VEHICLE, BUT THE FAILURE STILL OCCURRED. THE CURRENT MILEAGE WAS 38,000 AND FAILURE MILEAGE WAS 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197686July 27, 2007
SEAT BELTS
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE THE CONTACT'S SON WAS SITTING IN THE CENTER OF THE MIDDLE ROW SEATS, THE SEAT BELT BEGAN TO TIGHTEN AROUND HIS STOMACH. HE SUFFERED BRUISING AND WHELPS ON HIS STOMACH. EVERY TIME HER SON MOVED, THE SEAT BELT GREW TIGHTER. THE CONTACT STATED THAT THE RELEASE BUTTON FAILED TO RELEASE THE SEAT BELT AND SHE HAD TO CUT THE SEAT BELT TO FREE HER CHILD. SHE CONTACTED A DODGE DEALER IN HER AREA, BUT THEY COULD NOT EXPLAIN THE FAILURE. THE NUMBER OF CYLINDERS, ENGINE SIZE, AND A VALID VIN WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 60,000.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10197374July 24, 2007
ENGINE AND ENGINE COOLING
WE WERE TRAVELING UP AN INCLINE AND REACHED IT'S PEAK AT ABOUT 40MPH. IT WAS AT THIS TIME THAT THE VEHICLE STALLED AND LOST POWER. NO POWER STEERING AND HARDLY ANY BREAKING POWER. WE WERE ABLE TO PULL THE CAR OVER ONTO A SIDE ROAD. WE PUT THE CAR INTO PARK AND IT RESTARTED IMMEDIATELY. VERY DANGEROUS AS I WAS CARRYING MY YOUNG DAUGHTER WITH ME. THIS WAS THE SECOND TIME THIS HAS HAPPENED. THE FIRST TIME I SHRUGGED IT OFF BUT THE SECOND TIME WAS SCARY HENCE THIS COMPLAINT. AFTER DOING SOME RESEARCH, I FOUND THAT THIS IS A PRETTY COMMON OCCURRENCE AND IS UNDER INVESTIGATION BY THE NHTSA: EA05018. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10197226July 23, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 40 MPH IN DRY CONDITIONS, THE VEHICLE LOST POWER AND STALLED. THE CONTACT PULLED OFF THE ROAD. SHE WAS ABLE TO RESTART THE VEHICLE AND DRIVE TO HER RESIDENCE. THE VEHICLE WAS THEN TOWED TO THE DEALER, WHERE IT IS CURRENTLY LOCATED. THE DEALER HAS BEEN UNABLE TO DETERMINE THE CAUSE OF FAILURE. THERE IS AN OPEN DEFECT INVESTIGATION (EA05018) FOR THIS FAILURE. THE CURRENT AND FAILURE MILEAGES WERE 36,429. UPDATED 09/05/07. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195411July 5, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
THE CHECK ENGINE LIGHT IN THE VEHICLE KEEPS COMING ON FOR NO REASON. I HAVE TAKEN VEHICLE TO DEALER SEVERAL TIMES TO BE FIXED , BUT IT ALWAYS COMES BACK ON. I HAVE RECEIVED A NOTICE THAT THERE IS A RECALL ON THE INSTRUMENT CLUSTER THAT MAY RESULT IN FIRE, BUT I DON'T WANT TO TAKE IT IN AGAIN , WOULD BE THE FIFTH TIME, JUST TO HAVE THE LIGHT KEEP COMING ON.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195412July 5, 2007
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 5 MPH, THE LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE DEALER STATED THAT THEY REPAIRED THE FAILURE, BUT DID NOT INFORM THE CONTACT OF WHAT CAUSED THE FAILURE. THE CONTACT RECEIVED RECALL NOTICE # 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). THE DEALER MADE THE REPAIR LISTED IN THE RECALL. THE CONTACT STATED THAT THE ABS LIGHT ON THE INSTRUMENT PANEL ILLUMINATED THE SAME DAY AS THE RECALL REPAIR WORK WAS COMPLETED. AS OF JULY 5, 2007, THE DEALER HAS BEEN UNABLE TO DIAGNOSE THE CAUSE OF FAILURE. THE CURRENT MILEAGE IS 30,000 AND FAILURE MILEAGE WAS 200.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10195118July 2, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. ON JULY 2, 2007, THE CONTACT STATED THAT THE ENGINE SHUT OFF WHEN DRIVING AT HIGH SPEEDS OR WHEN IN THE IDLE POSITION. SHE HAD NEW EQUIPMENT FOR THE ENGINE REPLACED. SHE STATED THAT THIS IS THE FIFTH TIME THAT THIS FAILURE HAS OCCURRED. THE CURRENT AND FAILURE MILEAGES WERE 47,100.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10194008June 22, 2007
EQUIPMENT:ELECTRICAL, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, LATCHES/LOCKS/LINKAGES
MY VEHICLE UNDERWENT INSPECTION FOR SAFETY RECALL #G07. IT WAS DETERMINED BY THE DEALERSHIP THAT THE ELECTRONIC CLUSTER IN MY 2004 DODGE DURANGO HAD TO BE REPLACED, DUE TO FIRE HAZARD. WHEN THEY PULLED THE OLD CLUSTER, AN ELECTRICAL SURGE DAMAGED THE ELECTRICAL COMPONENTS IN THE DRIVER'S SIDE DOOR OF MY VEHICLE. THE DEALERSHIP REPLACED THE CLUSTER, AND TOLD ME THAT THE DRIVER'S SIDE DOOR HAD BEEN DAMAGED WHEN THEY PULLED THE OLD CLUSTER. THEY INSTRUCTED ME TO PICK UP MY VEHICLE AND TOLD ME THAT IT WAS DRIVABLE. THEY ORDERED A PART TO REPAIR THE DOOR AND TOLD ME THEY WOULD REPAIR IT. WHEN I PICKED UP MY VEHICLE, I WAS NOT ABLE TO OPEN THE DOOR FROM THE OUTSIDE OR THE INSIDE. THIS WAS ON JUNE 14TH. I HAVE NOT BEEN ABLE TO ENTER OR EXIT MY CAR VIA THE DRIVER'S SIDE DOOR FOR OVER 1 WEEK. THIS IS A SAFETY ISSUE, AND THE VEHICLE SHOULD NOT HAVE BEEN RETURNED TO ME AS "DRIVABLE". I CONTACTED THE DEALERSHIP, AND ASKED FOR A RENTAL UNTIL THE ISSUE WITH THE DOOR IS RESOLVED. THEY INFORMED ME THAT CHRYSLER HAD TO APPROVE THE RENTAL, AND I WOULD HAVE TO PAY THE RENTAL FEES MYSELF. THE DEALERSHIP CREATED A SAFETY HAZARD IN MY VEHICLE, AND RETURNED IT TO ME AS DRIVABLE, AND THEY ARE GOING TO MAKE ME PAY FOR A RENTAL CAR. THE DRIVERS SIDE DOOR ON MY VEHICLE HAS BEEN LOCKED FOR 9 DAYS - I HAVE BEEN CLIMBING THROUGH THE PASSENGER SIDE OF THE VEHICLE, FOR 9 DAYS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10193166May 25, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
05/25/07 DAIMLER CHRYSLER SAFETY RECALL G07- TEST AND REPROGRAMS INSTRUMENT CLUSTER. CUSTOMER WANTS REIMBURSEMENT FOR PAYMENTS MADE FOR REPAIRS**CC THE CONSUMER HAS PROVIDED A COPY OF THE INVOICE REPAIR AND THE RECALL NOTICE FOR THE VEHICLE. THE DEALER INFORMED THE CONSUMER THAT ONLY A CIRCUIT FOR THE DOME LIGHT WAS INCLUDED IN THE RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10191041May 17, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE
I RECENTLY NOTICED THAT THE SUV WAS MADE A LOUD TICKING SOUND AT STARTUP, GETTING A LITTLE SOFTER AS THE MOTOR HEATED UP. RETURNING THE VEHICLE TO THE PURCHASED DEALERSHIP,WHICH WAS INSPECTED FOR A FEE, AND FOUND THE CAUSE TO BE THE ALUMINUM SCREWS ON THE LEFT SIDE OF THE MANIFOLD WHICH BROKE, CAUSING THE LOUD EXHAUST. I THEN PAID $225.00 TO HAVE THE TWO SCREWS DRILLED OUT OF THE ENGINE, AND HAD THE SCREWS REPLACED ALONG WITH A MANIFOLD GASKET. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190892May 16, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE VEHICLE WAS TAKEN TO THE DEALER DUE TO NHTSA RECALL # 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). THE DEALER STATED THAT THE INSTRUMENT PANEL WIRES WERE BURNED. THE DEALER PERFORMED THE RECALL REPAIR AND STATED THAT THE KEYLESS ENTRY NO LONGER WORKED AND THEY WOULD NOT REPAIR THE FAILURE. THE CONTACT STATED THAT THE KEYLESS ENTRY WORKED PROPERLY BEFORE THE VEHICLE WAS SERVICED FOR THE RECALL. THE VIN AND ENGINE SIZE WERE UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 73,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10190325May 9, 2007
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 50 MPH, THE STEERING WHEEL LOCKED AND THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT PARKED AND RESTARTED THE VEHICLE. THE DEALER WAS UNABLE TO DUPLICATE THE FAILURE. PRESENTLY, NO OTHER FAILURES HAVE OCCURRED. THE CURRENT MILEAGE IS 42,000 AND FAILURE MILEAGE WAS 39,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189766May 4, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. AFTER PERFORMING A RECALL REPAIR, THE TECHNICIAN STATED THAT THE VEHICLE WAS SAFE FOR THE CONTACT TO DRIVE. WHILE TRAVELING TO PENNSYLVANIA AT 45 MPH, THE VEHICLE CAUGHT FIRE AND THE CONTACT AND HER FAMILY WERE LOCKED INSIDE THE VEHICLE AS THE FLAMES CONTINUED TO SPREAD. THE VEHICLE IS INCLUDED IN RECALL # 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL) AND IS ALSO KNOWN AS SAFETY RECALL GO7 REGARDING THE INSTRUMENT PANEL. DAIMLER CHRYSLER STATED THAT SHE NEEDS TO GET A RENTAL CAR AND TO BRING THE VEHICLE TO THE DEALER. THE MANUFACTURER WAS UNABLE TO HELP. THE CONTACT SPOKE WITH THE CORPORATION FOURTEEN TIMES AND CONTINUALLY CLAIMED THAT THEY COULD NOT HELP. FURTHERMORE, SHE WOULD HAVE TO PAY FOR THE RENTAL CAR THAT WAS SUGGESTED. A POLICE REPORT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 37,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10189782May 4, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT RECEIVED RECALL NOTICE# 07V092000, ELECTRICAL SYSTEM: INSTRUMENT PANEL. THE DEALER STATED THAT THE PARTS WOULD NOT BE AVAILABLE UNTIL THE END OF MAY OR THE BEGINNING OF JUNE. THERE IS ONE DODGE DEALER LOCATED NEAR HIS RESIDENCE. THE CURRENT AND FAILURE MILEAGE WERE 71000. THE ENGINE SIZE IS NOT AVAILABLE. THERE ARE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10189257April 30, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE INSTRUMENT PANEL LIGHTS ILLUMINATED ON THE DASHBOARD SINCE NOVEMBER 2004. THE VEHICLE STALLED WHILE DRIVING. WAS PULLED OVER, AND THEN RESTARTED. THE VEHICLE WAS TAKEN TO THE DEALER TEN TIMES CONCERNING THE DASHBOARD LIGHTS. THE VEHICLE WAS TOWED TWICE BECAUSE IT FAILED TO START. THE CONTACT RECEIVED RECALL NOTICE # 07V092000 CONCERNING ELECTRICAL SYSTEM: INSTRUMENT PANEL. THE CURRENT MILEAGE IS 53,706, AND FAILURE MILEAGE WAS 9,982.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188806April 25, 2007
ENGINE AND ENGINE COOLING
MUTILPLE EXPERIENCES OF ENGINE STALLING. OFTEN OCCURS WHILE STOPPING BUT HAS OCCURRED WHILE UNDER WAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188725April 24, 2007
VISIBILITY:WINDSHIELD WIPER/WASHER, ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL, ENGINE AND ENGINE COOLING:COOLING SYSTEM:RADIATOR ASSEMBLY
TL* THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE ACCELERATOR PEDAL WENT ALL THE WAY TO THE FLOORBOARD WHEN DEPRESSED. IN ADDITION, THE RADIATOR CONSTANTLY OVERHEATED AND THE SPEEDOMETER WAS REGISTERING HOT. THE DEALER REPLACED THE RADIATOR, AND STATED THAT IT WAS CLOGGED AND NO LONGER UNDER WARRANTY. ANOTHER DEALER STATED THAT THERE WAS A HOLE PUNCTURED IN THE RADIATOR. WHEN THE CONTACT RETURNED TO THE ORIGINAL DEALER, THEY STATED THAT THEY ALSO NOTICED THE HOLE. THE INSTRUMENT PANEL INDICATOR LIGHT ILLUMINATED, AND THE PASSENGER'S SIDE WINDSHIELD WIPER CONSTANTLY BECAME UNSCREWED. THIS WAS THE CONTACT'S SECOND DODGE DURANGO, AND WAS HAVING THE SAME FAILURES. SHE STATED THAT SHE NEVER RECEIVED ANY RECALL NOTICES FOR ANY OF THE ONES THAT EXISTED. THE DEALER DID NOT RECORD THE VIN TO RESEARCH IF THE VEHICLE HAD ANY DEFECTS. THE VEHICLE WAS BROUGHT TO DEALER FOR SERVICE FOR ALL OF THE FAILURES EXCEPT THE INSTRUMENT PANEL LIGHT AND WINDSHIELD LIGHT. THE CURRENT MILEAGE IS 68,000 , AND FAILURE MILEAGE WAS 30,000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10188518April 22, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
ON THE MORNING OF APRIL 14, 2007, I WAS DRIVING HOME WHEN THE INSTRUMENTAL PANEL ON MY DODGE DURANGO 2004 BEGAN TO SMOKE. IT WAS A MATTER OF SECONDS BEFORE THE SMOKE TURNED BLACK AND THICK. I IMMEDIATELY PULLED TO THE SIDE OF THE ROAD AND CALLED 911. IT WAS A MATTER OF SECONDS BEFORE FLAMES CAME BLASTING OUT OF THE ELECTRICAL PANEL OF MY VEHICLE. THE FIRE SPREAD VERY QUICKLY THROUGH THE PLASTIC ON THE DASHBOARD BREAKING THE WINDSHIELD. THANKFULLY, A GENTLEMAN THAT HAPPENED TO LIVE NEAR BY, BROUGHT OUT A FIRE EXTINGUISHER MANAGING TO PUT OUT THE FLAMES AS THE POLICE GOT THERE, FOLLOWED BY THE FIRE DEPARTMENT. THE POLICE THEN DISCONNECTED THE BATTERY AND THE FIRE DEPARTMENT PROCEEDED TO HOSE DOWN THE ENTIRE CAR AS A PRECAUTION SINCE THE CAR STILL WAS EXTREMELY HOT TO THE TOUCH. I IMMEDIATELY REPORTED THE INCIDENT TO THE INSURANCE COMPANY. AFTER SOME RESEARCH, I FOUND A RECENT RECALL FOR THE SAME YEAR AND MODEL OF MY VEHICLE. HOWEVER, UNTIL TODAY, APRIL 22, 2007 I STILL HAVEN'T GOT A LETTER OF NOTIFICATION FROM DAIMLER CHRYSLER. EVEN WORSE, THEY HAVEN'T EVEN HAD THE COURTESY TO RETURN MY NUMEROUS PHONE CALLS. I INITIALLY FILED THE COMPLAIN WITH THEM ON APRIL 16, 2007. ITS BEEN OVER A WEEK AND I STILL HAVEN'T HEARD A WORD. ACCORDING TO THE INSURANCE ADJUSTER, MY CAR IS A TOTAL LOSS, WHICH IT MEANS THAT I NOT ONLY NEED TO COME UP WITH A DOWN PAYMENT FOR ANOTHER VEHICLE, WHICH I CAN'T AFFORD AT THE MOMENT, BUT THAT I ALSO LOST FAITH IN THE CHRYSLER CORPORATION. I REFUSE TO RISK MY CHILDREN'S LIFE IN ANOTHER CHRYSLER VEHICLE. FOR NOW I WANT DAIMLER CHRYSLER TO FACE THEIR RESPONSIBILITY. MEANWHILE, I HAVE BEEN CARELESS AND I HAVE NO WAY TO GET TO SCHOOL (I AM A FULL TIME COLLEGE STUDENT) OR TO GET MY CHILDREN TO THEIR NORMAL ACTIVITIES. THE CHRYSLER CORPORATION SAYS THAT THEY CAN'T AUTHORIZE A RENTAL UNTIL WHENEVER THEIR ADJUSTER CONTACTS ME. I HAVE CALLED THEM AT LEAST FIVE TIMES WITH NO RESPONSE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10189004April 18, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2004 DODGE DURANGO CUSTOMER STATES THAT THE CAR CAUGHT ON FIRE IN DRIVEWAY AFTER THEY ARRIVED HOME AT 12:00 IN THE AFTERNOON CUSTOMER BELIEVES THE INSTRUMENT PANEL WAS THE PROBLEM**CC CONSUMER STATES THAT VEHICLE IS A TOTAL LOSS AND WOULD LIKE TO BE REIMBURSED THE PAYOFF AMOUNT DUE ON THE VEHICLE. CONSUMER STATES WENT ONLINE AND SAW A RECALL FOR THIS VEHICLE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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