Dodge Durango Complaints (1999)

1,967 consumer complaints on file.

#10072132April 29, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
REQUEST REIMBURSEMENT FOR DEFECTIVE BALL JOINT REPAIRS. *PH WHEN THE CONSUMER HEARD ABOUT A REPORT REGARDING DEFECTIVE BALL JOINTS, HE TOOK THE VEHICLE TO THE DEALER, HOWEVER THEY TOLD HIM THE BALL JOINTS WERE FINE. WHEN THE CONSUMER WENT TO HAVE THE VEHICLE INSPECTED, HE WAS TOLD THE BALL JOINTS WERE DEFECTIVE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071830April 29, 2004
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING TRANSMISSION WAS HARD TO SHIFT AND IT SLIPPED GEARS. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071917April 29, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, POWER TRAIN:AUTOMATIC TRANSMISSION
TIRES WORN UNEVEN BECAUSE OF PREMATURE WEAR OF THE BALL JOINTS. *PH THE CONSUMER STATED THE TRANSMISSION SHIFTED UP AND DOWN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068039April 29, 2004
SUSPENSION:FRONT
TOO MANY OWNERS SEEM TO BE UNIFORMED OF THE RISKS ASSOCIATED WITH THE FRONT-END DESIGN FLAW OF THE DODGE DURANGO. NEEDING UPPER AND/OR LOWER BALL JOINTS AND CONTROL ARM REPLACEMENTS AT 50K OR LESS SHOULD NOT BE THE RESPONSIBILITY OF THE CUSTOMER. THE MAIN ISSUE LIES IN THE FACT THAT THIS FLAW REQUIRES THE CUSTOMER TO PAY FOR THE FIXES WITHOUT ANY CHANGE IN DESIGN SO THE NEED FOR FUTURE REPLACEMENT FALLS ON THE CONSUMER IN LESS THAN 50K MILES AGAIN! I FEEL THAT THIS ISSUE SHOULD HAVE EFFORTS MADE WITH DODGE TO PROTECT THE SAFETY OF THE CONSUMER AND THE FINANCIAL BURDEN BY AT LEAST PAYING FOR THE FIX THE FIRST TIME AND PRIOR TO THE FAILURE CAUSING SUSPENSION FAILURES THAT CAN AND EVENTUALLY WILL CAUSE HARM OR DEATH. MY VEHICLE IS IN NEED OF THESE REPLACEMENTS WHEN IT WAS APPARENT THAT THE WHEEL ALIGNMENTS CANNOT BE PREFORMED AND WARRANTED UNLESS THE SUSPENSION PARTS ARE REPLACED. FOR MANY CONSUMER THAT ARE STILL MAKING PAYMENTS ON THE VEHICLE THEY MAY NOT DO THE REPLACEMENT AND EVENTUALLY DODGE MAY BE INVOLVED IN LAW SUITS THAT COULD ULTIMATELY SHOW FAULT IF NO PROACTIVE MEASURES ARE TAKEN BY THEM. I WOULD CERTAINLY YOUR HELP IN DEALING WITH THIS ISSUE. THANK YOU- IF DODGE DID PAY THE FIRST BILL, THEY SEEM TO BE ABLE TO CONTROL , AT LEAST, THE FACT THAT THIS IS NEEDED BY THE CONSUMER IN THE FUTURE AND COULD REMOVE ALL LIABILITY TO THE ISSUE FOREVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061384April 29, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DURING A VEHICLE INSPECTION, THE MECHANIC DETERMINED THE RIGHT FRONT UPPER BALL JOINT WAS NOT IN COMPLIANCE AND THE RIGHT FRONT WHEEL WAS ABOUT TO DETACH FROM THE VEHICLE. THE RIGHT FRONT BALL JOINTS WERE REPLACED, HOWEVER BEFORE THE INSPECTION THE VEHICLE SHOWED NO SIGNS OF BALL JOINT PROBLEMS. *AK *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061458April 29, 2004
STEERING, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING STEERING WHEEL WAS LOOSE. UPON INSPECTION OF THE VEHICLE MECHANIC DETERMINED THAT THE PASSENGER'S SIDE UPPER BALL JOINT WAS LOOSE, AND THE TIRE COULD FALL OFF AT ANYTIME. ALSO, MECHANIC INDICATED THAT BOTH THE UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED, BUT THE PARTS WERE ON A NATION WIDE BACK ORDER.*AK AFTER PARTS WERE REPLACED, CONSUMER AGAIN EXPERIENCED STEERING BECOMING LOOSE. ALSO, REPAIR WAS MADE ON TRANSMISSION PAN GASKET DUE TO A BOLT STRIPPED OUT OF THE PAN. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061521April 29, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
UPPER BALL JOINTS CRACKED WITHOUT WARNING. *AK THREE MONTHS AFTER REPLACING THE LOWER BALL JOINTS, THE UPPER BALL JOINTS NEEDED TO BE REPLACED. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061526April 29, 2004
WHEELS, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING, THE CONSUMER HEARD A GRINDING NOISE IN THE FRONT END. THE DEALERSHIP INDICATED THAT 3 OF THE BALLS JOINTS WERE DEFECTIVE, AND NEEDED TO BE REPLACED. ALSO, THE FRONT RIGHT WHEEL WAS LOOSE. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067833April 26, 2004
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
BURNT VALVES AT 57,000. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067718April 23, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
DURING MARYLAND STATE VEHICLE INSPECTION ON MY 99 DODGE DURANGO, I WAS BY THE MECHANIC THAT THE FRONT BALL JOINTS APPEARED TO BE DEFECTIVE. THE MECHANIC FOUND CRACKS, CHIPS, AND EXCESSIVE WEAR ON THE BALL JOINTS, AND SAID THAT THEY NEEDED TO BE REPLACED ASAP. HE TOLD ME THAT IT WAS UNSAFE TO DRIVE MY VEHICLE IN THIS CONDITION. I CALLED THE LOCAL DODGE DEALERSHIP AND WAS TOLD BY THE SERVICE MANAGER THAT I SHOULD EXPECT THE BALL JOINTS TO BE IN THIS CONDITION CONSIDERING THAT I HAVE ABOUT 100,000 MILES ON THE VEHICLE. HE SAID THEY WOULD ONLY HAVE BEEN COVERED BY THE WARRANTY UNTIL 36,000 MILES. HE DID NOT SEEM TO THINK THAT IT WAS HAZARDOUS TO DRIVE WITH DAMAGED BALL JOINTS, AND WAS RUDE WHEN I ASKED ABOUT ANY RECALLS ON THE VEHICLE. I FOUND MORE INFORMATION ON THE INTERNET ABOUT THE ON-GOING INVESTIGATION ABOUT THE DEFECTIVE DURANGO BALL JOINTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10071480April 23, 2004
ENGINE AND ENGINE COOLING
INTERMITTENTLY CHECK ENGINE INDICATOR LIGHT ILLUMINATED ON DASHBOARD. WHILE DRIVING AT HIGHWAY SPEEDS AND WITHOUT ANY WARNING ENGINE SLOWED DOWN. VEHICLE WAS TAKEN TO THE DEALER WERE THEY REPLACED ENGINE SENSOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067701April 22, 2004
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
I BOUGHT A 1999 DODGE DURANGO FROM CARTER CO. DODGE. I DID NOT START HAVING PROBLEMS WITH ANYTHING UNTIL ABOUT 6 MONTHS AGO, WHEN THE PASSENGER REAR DOOR LOCK AND WINDOW WERE BEGINNING TO HAVE PROBLEMS OPENING. THE WINDOW FINALLY QUIT WORKING AND NOW THE DOOR IS ALSO HAVING PROBLEMS OPENING. JUST RECENTLY THE REAR TAILGATE DOOR HAS STARTED ACTING UP ALSO. SOMETIMES IT WILL OPEN AND OTHER TIMES IT WILL NOT. IT WONT OPEN EVEN IF YOU USE THE KEY. I AM AFRAID THIS IS GOING TO LEAD TO A MAJOR PROBLEM IF THESE LOCKS AND WINDOWS QUIT WORKING ALL TOGETHER AND I HAVE A PROBLEM GETTING OUT OF THE VEHICLE. AFTER SPEAKING WITH THE WOMAN THAT OWNED THE VEHICLE PRIOR TO ME, SHE INFORMED ME THAT SHE HAD REPLACED THE DOOR LOCKS TWICE AND WAS TIRED OF HAVING TO DO THIS, SO SHE TRADED THE DURANGO IN. I AM AFRAID THIS IS GOING TO BECOME A SAFTEY HAZARD, AND WOULD LIKE TO SEE THIS MATTER INVESTIGATED TO SEE IF THERE ARE MORE COMPLAINTS THAN JUST MINE. THANK YOU PATTY GIBSON. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10067558April 21, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, EQUIPMENT
BALL JOINTS FRONT END PROBLEMS . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068614April 21, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
AFTER INSPECTING THE VEHICLE TECHNICIAN DETERMINED THAT UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10066543April 20, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
FRONT LOWER BALL JOINTS ARE WORN (PREMATURELY IN MY MIND). VEHICLE HAD 63,XXX MILES WHEN FIRST NOTED BY ROYAL GATE DODGE-ST. LOUIS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063383April 20, 2004
STEERING:LINKAGES:TIE ROD ASSEMBLY, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
UPPER AND LOWER BALL JOINTS FAILED. *AK THE CONSUMER WAS ALSO THE TIE RODS WERE BAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10064735April 20, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, STEERING:LINKAGES:TIE ROD ASSEMBLY
WHEN TURNING THE STEERING WHEEL TO THE LEFT OR RIGHT, THE CONSUMER WOULD HEAR A CLICKING SOUND. THE VEHICLE WAS SERVICED, AND THE DEALER INFORMED THE CONSUMER THAT THE BALL JOINTS AND THE TIE RODS WERE LOOSE. *AK WHILE THE VEHICLE WAS IN MOTION, THERE WAS A LOUD SQUEALING SOUND AND WHEN A BUMP WAS HIT, THE FRONT END SQUEAKED LOUDLY. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10062924April 20, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CONSUMER TOOK VEHICLE TO THE DEALER WHO DETERMINED THAT UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061297April 20, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. WHILE DRIVING 25 MPH DRIVER NOTICED A NOISE IN THE FRONT OF THE VEHICLE. LATER, THE WHEEL ON THE FRONT DRIVER'S SIDE CAME OFF. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061364April 20, 2004
SUSPENSION, WHEELS
WHILE DRIVING AT ANY SPEED VEHICLE SHOOK VIOLENTLY, AND CONSUMER HEARD A THUMPING SOUND COMING FROM THE FRONT END. VEHICLE WAS TAKEN TO THE DEALER, WHO FOUND THAT THE UPPER BALL JOINTS NEEDED TO BE REPLACED ALONG WITH THE BEARINGS AND BOTH WHEELS. *AK *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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