Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10214918January 15, 2008
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 15 MPH AND MAKING A RIGHT TURN, THE VEHICLE COMPLETELY SHUT OFF AND HAD TO BE RESTARTED. THE VEHICLE HAS NOT BEEN TAKEN TO A DEALER FOR INSPECTION. THE CURRENT MILEAGE WAS 43,000 AND FAILURE MILEAGE WAS 20,000. UPDATED 02-14-08. *KB THE DEALER REFUSED TO THE LOOK AT THE VEHICLE WITHOUT CHARGING THE CONSUMER 100.00 AN HOUR. UPDATED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213568January 3, 2008
ELECTRICAL SYSTEM:WIRING, ELECTRICAL SYSTEM, POWER TRAIN:AUTOMATIC TRANSMISSION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL
VEH PROBLEM ON 1/1/08 -- 2004 DODGE DURANGO HTTP://WWW.DATATOWN.COM/CHRYSLER/ 1/3/08: CALLED CHRYSLER DEALER ' 1-800-992-1997 SPOKE TO AMY (REF 17081406 (ID#AJ267) SHE REQUESTED THE VEHICLE ID NO ' THE LAST EIGHT ' I GAVE HER ' SHE ASK WHAT OUR ADDRESS WAS AND TELEPHONE NUMBER ' I GAVE IT TO HER. SHE ASKED IF I CONTACTED THE SHOP WHERE I GET IT SERVICED AT ' I SAID, NO I WAS CONTACTING YOU FIRST. I TOLD HER I WANTED TO SEE IF THIS WAS COVERED UNDER THE 7 YEAR/70,000 MILE WARRANTY ' SHE SAID, I DID NOT HAVE THAT ' I SAID YES I DID THAT'S WHAT MADE US BUY THE VEHICLE. SHE SAID TO CONTACT THE PLACE WHERE WE BOUGHT IT FROM ' IN ROXBOROGH - SHE SAID, WHAT PROBLEM ARE YOU HAVING. I TOLD HER THAT THE PROBLEM STARTED WHEN I GOT THE RECALL FIXED FOR INSTRUMENT CLUSTER. WE HAD WIRING HARNESS TO THE 8 CYCLINDER. THEN THE OIL LIGHT CAME ON. BUT I DID NOT NEED ANY OIL ' I GET MY OIL DONE REGULARLY. THREE DAYS LATER THE DODGE STARTED REVVING VERY HIGH LIKE SOMEONE IS PUSHING ON THE PEDAL. THE CAR JERKS AND THE ENGINE LIGHT IS ON NOW. SHE PUT ME ON HOLD TO CHECK THE WARRANTY INFORMATION. SPOKE TO LESLIE, SUPERVISOR. SHE TOLD ME THERE IS NOTHING THEY COULD DO FOR ME ' WHAT YOU DO OUT SIDE OF CHRYSLER IS YOUR PROBLEM. I TOLD HER THERE IS ALL SORTS OF NOTES ON LINE FROM PEOPLE HAVING PROBLEMS WITH ENGINES AND TRANSMISSIONS. SHE SAID, THERE WAS NO RECALLS ON THIS.*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10213294December 31, 2007
ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THERE WAS A FIRE UNDER THE HOOD CAUSED BY A BATTERY CABLE. THE FAILURE WAS IDENTICAL TO NHTSA CAMPAIGN ID NUMBER 04V578000 (ELECTRICAL SYSTEM:BATTERY:CABLES) AND SAFETY RECALL NUMBER D40 ISSUED BY DAIMLER CHRYSLER. THE VEHICLE WAS REPAIRED THROUGH AN INSURANCE CLAIM. DAIMLER CHRYSLER SENT AN INDEPENDENT CLAIMS ADJUSTER, WHO TOOK A REPORT OF THE INCIDENT. ON DECEMBER 17, 2007, THE MANUFACTURER SENT THE CONTACT A RESPONSE VIA MAIL THAT DENIED CLAIM FOR ANY SORT OF REPAIR REIMBURSEMENT FOR THE RECALL. THE TOTAL ESTIMATED COST IN DAMAGES WAS $1,870 PLUS TOWING. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 49,800 AND CURRENT MILEAGE WAS 49,900. UPDATED 01/29/08 *BF
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10212699December 26, 2007
AIR BAGS
I HIT A TELEPHONE POLE WITH THE FROND END OF MY DODGE DURANGO, AND MY AIR BAG NEVER DEPOLYED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10210627December 2, 2007
ELECTRICAL SYSTEM:WIRING:INTERIOR/UNDER DASH, STRUCTURE
2004 DODGE DURANGO SLT. WATER LEAKING INTO JUNCTION BLOCK. POSSIBLE WIRE HARNESS DAMAGE MAYBE MORE DAMAGE. NOT SURE WHERE WATER IS LEAKING IN. THIS COST TO MUCH TO FIND OUT AND FIX. VEHICLE IS STILL IN THE SHOP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210026November 27, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
2004 DODGE DURANGO WITH THE 5.7L STALLING GOING AROUND CORNER, ALMOST CAUSING ACCIDENT. THIS IS A SAFETY HAZARD, AS IT COULD CAUSE AN ACCIDENT POSSIBLY INJURING MYSELF, FAMILY, OR OTHERS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10210115November 27, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHEN SLOWING DOWN FROM 30 MPH TO MAKE A TURN OR ATTEMPTING TO ACCELERATE AFTERWARDS, THE VEHICLE STALLS. THE DEALER STATED THAT THE COMPUTER ACCELERATION AND IDLE CHIP NEEDED TO BE REPROGRAMMED. THE VEHICLE WAS TAKEN SEVERAL TIMES TO HAVE THE IDLE AND ACCELERATION CHIP REPROGRAMMED AND THE FAILURE WAS NOT PERMANENTLY CORRECTED. THE VEHICLE WILL BE TAKEN AGAIN FOR A NEW DIAGNOSIS. THE MANUFACTURER WAS NOTIFIED AND ISSUED A REFERENCE NUMBER. THE CURRENT MILEAGE WAS 50,161 AND FAILURE MILEAGE WAS 10,000. UPDATED 3/4/08 *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209603November 21, 2007
TIRES:SIDEWALL
MY WIFE WAS DRIVING OUR 2004 DODGE DURANGO NEAR EVANSVILLE, IN AT THE SPEED LIMIT WHEN THE RIGHT REAR BRIDGESTONE DUELER TIRE SIDEWALL BLEW OUT. THANKFULLY SHE WAS ABLE TO GET THE VEHICLE TO THE SIDE OF THE ROAD BEFORE THE TIRE BLEW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209516November 20, 2007
SERVICE BRAKES, HYDRAULIC, AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 20 MPH, THE CONTACT HEARD A LOUD SCRATCHING NOISE WHEN SHE DEPRESSED THE BRAKE PEDAL. AS OF NOVEMBER 20, 2007, THE DEALER HAD NOT INSPECTED THE VEHICLE; HOWEVER, THEY STATED THAT THE FAILURE WAS A NORMAL OCCURRENCE. THE CONTACT STATED THAT THE AIR BAG LIGHT WOULD ILLUMINATE INTERMITTENTLY. THE FAILURE MILEAGE WAS 50,000 AND CURRENT MILEAGE WAS 67,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10209310November 19, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE AIR BAG LIGHT REMAINS ILLUMINATED ON THE INSTRUMENT PANEL. SINCE THE VEHICLE WAS PURCHASED, IT HAS BEEN TO THE DEALER AT LEAST TEN TIMES CONCERNING THIS FAILURE. NHTSA CAMPAIGN ID NUMBER 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL) WAS REFERENCED. THE CURRENT MILEAGE WAS 52,600 AND FAILURE MILEAGE WAS 1.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208430November 8, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. AFTER STOPPING THE VEHICLE, THE CABIN LIGHTS ILLUMINATED AND WOULD NOT DIM. THERE WERE NO WARNING INDICATORS PRESENT. THE CONTACT SMELLED SMOKE INSIDE THE PASSENGER COMPARTMENT AND DROVE THE VEHICLE TO HER RESIDENCE. THE WEATHER WAS NOT A FACTOR. IN JUNE OF 2007, THE RECALL REPAIR WAS PERFORMED FOR NHTSA CAMPAIGN ID NUMBER 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). AFTER THE REPAIR WAS MADE, THE CHECK ENGINE LIGHT REMAINED ILLUMINATED, THE WINDSHIELD WIPERS DID NOT WORK, THE DOOR OPEN CHIME WOULD NOT SOUND, AND THE KEY WOULD NOT LOCK AND UNLOCK THE DOORS. THE CURRENT MILEAGE WAS 82,397 AND FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10208130November 7, 2007
ELECTRICAL SYSTEM:IGNITION, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE CD PLAYER DOES NOT WORK AND THERE IS A CONTINUOUS CLICKING SOUND WHEN THE KEY IS REMOVED FROM THE IGNITION. THE VEHICLE WAS TAKEN TO THE DEALER TWICE. THE VEHICLE IS INCLUDED IN RECALL NUMBER G07 AND THE REPAIR WORK WAS PERFORMED; HOWEVER, THE FAILURE STILL PERSISTS. THE CURRENT MILEAGE WAS 39,000 AND FAILURE MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10207617November 1, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
2004 DODGE DURANGO WITH 5.7 LITER HEMI ENGINE. HAVE BEEN EXPERIENCING ENGINE STALLING WHILE DRIVING ON 4 OCCASIONS. THERE HAVE BEEN TWO OCCASIONS WHILE ACCELERATING FROM A STOP AND TURNING AND TWO WHILE DRIVING AT HIGHWAY SPEEDS. AFTER THE FIRST 2 OCCURRENCES THE TRUCK WAS TAKEN TO THE DEALERSHIP WHERE THEY WERE UNABLE TO REPRODUCE THE EVENT AND AS A PRECAUTION REPLACED THE EGR VALVE. AFTER GETTING THE TRUCK BACK FROM THE DEALERSHIP THE ENGINE STALLED 2 MORE TIMES AT HIGHWAY SPEED. TRUCK IS BACK IN THE DEALERSHIP AND ONCE AGAIN THE DEALERSHIP CAN NOT DUPLICATE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206371October 19, 2007
ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
AFTER LOADING OUR BOAT AT A RESERVOIR AND PREPPING THE BOAT ON THE TRAILER, I STARTED THE DURANGO TO LEAVE THE LAKE, AND THE ENGINE WAS KNOCKING. A GUY FROM THE MARINA CAME BY AND SAID "IT'S KNOCKING ISN'T IT, THAT IS THE THIRD DODGE THIS SUMMER. AFTER HAVING IT TOWED TO THE NEAREST DEALER AND WAITING A WEEK FOR A DIAGNOSIS I WAS TOLD THAT THERE IS AN EVACUATION CANISTER MOUNTED ON THE FRAME RAIL ABOUT MID-VEHICLE. IF THE VENT TO THIS CANISTER GETS IN THE WATER IT WILL SUCK WATER INTO THE INTAKE OF THE ENGINE. THE ENGINE HAD HYDRO-LOCKED AND WAS DESTROYED. I WAS TOLD THAT EVEN THOUGH WE ONLY HAD 37,000 MILES ON THE VEHICLE, CHRYSLER WOULD NOT WARRANTY THIS BECAUSE IT WAS CONSIDERED SUBMERGED.6 WEEKS AND $7000.00 IN REPAIRS AND RENTAL CAR FEES, WE HAVE FINALLY GOTTEN OUR VEHICLE BACK. I WAS TOLD BY THE MECHANIC THAT GETTING IN WATER UP TO THE HUBS OF THE REAR WHEELS, I WOULD BE AT RISK OF THIS HAPPENING AGAIN. I AM NOT SURE THAT IT WAS EVEN IN THAT DEEP WHEN IT HAPPENED THE FIRST TIME. I AM GOING TO GET RID OF THIS VEHICLE IMMEDIATELY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10206081October 11, 2007
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2004 DODGE DURANGO RECALL ON THE INSTRUMENT PANEL. AFTER RECALL WAS REPAIRED THE VEHICLE WOULD NOT START AND THE CD PLAYER WOULD NOT WORK AND WAS MAKING A NOISE. DEALER TOLD HER THAT THEY WOULD NOT BE RESPONSIBLE FOR THE CD PLAYER REPLACEMENT. *KB THE CONSUMER TOOK THE VEHICLE TO ANOTHER DEALERSHIP WHERE IT WAS DETERMINED THAT THE INSTRUMENT CLUSTER REPROGRAM WAS NOT PROPERLY DONE. THE DEALER PUT IN A NEW INSTRUMENT CLUSTER PANEL AND THE CD PLAYER WORKED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204749October 3, 2007
ENGINE AND ENGINE COOLING
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE APPROACHING A STOP AT 10 MPH, THE VEHICLE STALLED AND THE STEERING FAILED. THE INSTRUMENT PANEL LIGHTS ILLUMINATED AND THE RADIO REMAINED ACTIVATED. THE CONTACT PLACED THE VEHICLE IN PARK, SHUT OFF THE ENGINE, AND RESTARTED THE VEHICLE IN ORDER FOR IT TO OPERATE NORMALLY. SHE TOOK THE VEHICLE TO A MECHANIC AND HAD A DIAGNOSTIC PERFORMED, BUT NO FAILURES WERE FOUND. THE FAILURE MILEAGE WAS 36,100 AND CURRENT MILEAGE WAS 37,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10204334September 28, 2007
VISIBILITY:WINDSHIELD
THERE IS A VISUAL BLIND SPOT AT THE FRONT WINDSHIELD ON BOTH SIDES. VERY DANGEROUS!!!! THE MOLDING IS TOO WIDE. I HAVE BEEN VERY LUCKY NOT TO HIT PEOPLE DRIVING OR WALKING. THIS SHOULD BE INVESTIGATED IMMEDIATELY...DODGE HAS A HUGE PROBLEM HERE!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10202873September 13, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
2004 DURANGO LIMITED STALLED WHILE BRAKING TWICE. STALLED ONCE AT A STOP LIGHT. HAS THE 5.7L HEMI ENGINE WITH 50K MILES. TOOK IT TO DEALER TO HAVE IT LOOKED AT. WAS TOLD THEY COULD NOT GET IT TO STALL AND WE WOULD HAVE TO KEEP AN EYE OUT FOR IT. THEN I FOUND THE TSB ON LINE DETAILING THE ISSUE. THUS I FIND IT ODD THAT THE DEALER DIDN'T KNOW ABOUT THE ISSUE: TSB # 18-013-05 NHTSA ACTION NUMBER EA05018. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10201299August 30, 2007
ENGINE AND ENGINE COOLING:COOLING SYSTEM
MY DODGE DURANGO 2004 HAS BEEN IN THE SHOP (DEALER) FOR OVER A MONTH DUE TO OVER HEATING. OVER THE COURSE OF THIS TIME, THE THERMOSTAT, RELAYS, WATER PUMP, AND FAN CLUTCH WERE CHANGED. THE RADIATOR FLUSHED. THE DEALER NOW BELIEVES ITS THE HEAD. THE CHECK ENGINE LIGHT HAS GONE ON. WORST YET, THE CAR HAS STALLED ON ME TWICE DURING HEAVY TRAFFIC WHILE TRYING TO TURN AT A LOW SPEED. THIS WORRIES ME SINCE I COULD HAVE GOTTEN IN AN ACCIDENT EACH TIME. I WANT THE CAR OUT OF THE SHOP BUT I AM AFRAID TO DRIVE IT. I NO LONGER FEEL CONFIDENT TO GO ANYWHERE PARTICULARLY LONG DISTANCES WITH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10200192August 20, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
OUR 2004 DODGE DURANGO WAS IN OUR DRIVEWAY IN PARK, THE ENGINE TURNED OFF, RADIO ON, BOTH FRONT DOORS OPEN AND KEYS STILL IN THE IGNITION. THE TRUCK HAD BEEN SITTING THERE FOR 5 MINUTES OR MORE TILL I GOT MY NEIGHBOR TO HELP ME UNLOAD A GRILL OUT OF THE BACK. MY WIFE HOPPED INTO THE PASSENGER SIDE TO TURN THE RADIO DOWN WHEN THE TRUCK BEGAN TO ROLL FORWARD WHILE IN "PARK". MY WIFE WAS KNOCKED OUT OF THE TRUCK AND WAS HURT BADLY ON HER LEG AND IT RAN INTO MY NEIGHBOR'S CAR THEN ROLLED INTO THE STREET. I RAN AFTER THE TRUCK TO STOP IT FROM GOING ANY FURTHER, I STEPPED ON THE BRAKE THEN LOOKED AT THE SHIFT HANDLE AND IT WAS STILL IN "PARK". *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0

← Back to Dodge Durango