Dodge Durango Complaints (1999)

1,967 consumer complaints on file.

#10061351June 4, 2004
SUSPENSION
THE CONSUMER COMPLAINED ABOUT A BALL JOINT PROBLEM. THE CONSUMER HEARD A NOISE FROM THE FRONT END WHILE DRIVING AT ANY SPEED. *AK THE VEHICLE WAS TAKEN IN SEVERAL TIMES DURING THE WARRANTY PERIOD AND THE DEALER WAS UNABLE TO FIND THE CAUSE OF THE NOISE IN THE FRONT END. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061589June 4, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
INDEPENDENT REPAIR SHOP REPLACED THE LOWER AND UPPER BALL JOINTS AT CONSUMER'S EXPENSE. *AK THE MECHANIC STATED THAT THE BALL JOINTS WERE SERIOUSLY WORN. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052140June 4, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE UPPER AND LOWER BALL JOINTS WORE PREMATURELY. THE CAUSE HAS YET TO BE DETERMINED. *NM DODGE REFUSED TO PAY FOR THE REPAIRS. MOST OF THE VEHICLE'S REPAIRS WERE COVERED UNDER THE EXTENDED WARRANTY. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075604June 3, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE LOWER BALL JOINTS HAVE CRACKED WITHOUT WARNING. AS A RESULT WHILE DRIVING THE VEHICLE VIBRATES VIOLENTLY. THE CAUSE HAS YET TO BE DETERMINED. PLEASE PROVIDE ADDITIONAL INFORMATION. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075675June 3, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING 60 MPH, THE VEHICLE VIBRATED UNCONTROLLABLY. THE DRIVER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE AND DROVE IT TO A BODY SHOP. THE MECHANIC INFORMED THE DRIVER THAT THE UPPER AND LOWER BALL JOINTS NEEDED REPLACING DUE TO WORN PARTS. PLEASE PROVIDE FURTHER DETAILS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10075552June 2, 2004
ENGINE AND ENGINE COOLING
WHILE DRIVING AT VARIOUS SPEEDS VEHICLE STALLED. CONSUMER TOWED THE VEHICLE TO THE DEALER, BUT TECHNICIAN COULD NOT DUPLICATE OR CORRECT THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074701June 2, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
EXCESSIVE TIRE WEAR,FAILED SAFETY INSPECTION. BALL JOINT FAILURE (ALL) REQUIRED REPLACEMENT. CONTACTED DEALER, THEY WOULD NOT REPLACE EVEN THOUGH FAILURE WAS PREMATURE. REPLACED ALL BALL JOINTS AT MY EXPENSE...$1,289. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073310May 28, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
PREMATURE WEAR ON BALL JOINTS. DEALER INSPECTED AT MY REQUEST DURING ROUTINE 37,500 MILE MAINTENANCE. I WAS TOLD THAT THE BALL JOINTS NEEDED TO BE REPLACED, WHICH INVOLVES REPLACING THE ENTIRE UPPER CONTROL ARMS ON THE VEHICLE FOR A COST OF OVER $800. NOT REPLACING THEM COULD CAUSE WHEEL TO COME OFF. REPLACING MAJOR SUSPENSION COMPONENTS ON A LIGHT USE, LOW MILE VEHICLE IS OUTRAGEOUS. IF THEY WERE MENT TO BE REPLACED AT 38,000 MILES THEY WOULD NOT BE INTEGRAL WITH THE CONTROL ARM. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072983May 22, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
STEERING BECAME LOOSE AND FRONT WHEELS BEGAN TO MAKE LOUD CREAKING NOISES. HAVING BEEN AWARE OF THE TENDENCY FOR DURANGO BALL JOINTS TO FAIL, I TOOK MY CAR TO THE SHOP. BALL JOINTS ON FRONT REQUIRED REPLACEMENT AS WELL AS BEARING ON ONE SIDE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10074145May 21, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CONSUMER FELT THAT MANUFACTURER SHOULD BE RESPONSIBLE FOR THE REPAIR ON VEHICLE. *LA THE VEHICLES LOWER BALL JOINTS WERE LOOSE AND HAVE EXCESSIVE WEAR. PRIOR TO THIS FAILURE THE VEHICLE'S LEAF SPRINGS BROKE. THE DEALER REPLACED BOTH REAR LEAF SPRINGS. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10073952May 20, 2004
SUSPENSION:FRONT:HUB, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING AT 35 MPH, THE CONSUMER HEARD A SCRAPING SOUND COMING FROM THE FRONT END. VEHICLE WAS TAKEN TO A MECHANIC WHO DETERMINED THAT THE UPPER AND LOWER BALL JOINTS WERE WORN OUT. ALSO THE LEFT HUB BEARING WAS WORN OUT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072851May 19, 2004
SUSPENSION
I BEGAN HEARING A HORRID SQUEAL IN THE REAR WHEELS OF MY 1999 DODGE DURANGO. I TOOK IT TO A DEALER WHO SAID THE JOINTS WERE WORN, AND IT WOULD BE OVER $1500 TO FIX IT, AND IT WAS NOT UNDER WARRANTY. THEY SAID THERE MIGHT BE A RECALL, BUT HAD NOT BEEN. I HAD TWO JOINTS REPLACED FIXED AT ANOTHER REPAIR SHOP, BUT NOW THE SQUEALING HAS STARTED AGAIN, AND ALSO IS ACCOMPANIED BY THE FRONT END SHAKING WHEN I DRIVE OVER 50 MPH.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072752May 17, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
MY 1999 DODGE DURANGO VIN [XXX] HAS AROUND 58,000 MILES ON IT. I TOOK IT TO A LOCAL 5-STAR DODGE DEALERSHIP FOR SOME SCHEDULED MAINT. INCLUDING NEW TIRES. WHEN THE DEALER WENT TO DO THE ALIGNMENT FOR THE NEW TIRES, I WAS INFORMED THEY COULD NOT GET THE CAR PROPERLY ALIGNED DUE TO EXCESSIVE WEARING OF THE BALL JOINTS AND CONTROL ARMS. THEY TOLD ME I NEED TO REPLACE BOTH BALL JOINTS AND CONTROL ARMS TO FIX THE PROBLEM SO AS NOT TO WEAR OUT MY NEW TIRES PREMATURELY. THIS IS THE EXACT SAME ISSUE I'VE SEEN REPORTED ON CBS' EVENING NEWS AND THEIR WEB SITE MULTIPLE TIMES. I CAN PERSONALLY STATE THAT I WOULD HAVE NEVER KNOWN I HAD PROBLEMS WITH THIS EQUIPMENT AS THERE WERE NO WARNINGS WHATSOEVER. I HAVE A TWO YEAR OLD, AND USE THIS AS A COMMUTE CAR AND TO TRANSPORT MY FAMILY. I'VE READ HOW OTHERS HAVE STATE THEY HAD NO WARNINGS AND THEIR WHEELS BROKE OFF! AS WITH OTHERS WHO ARE LUCKY ENOUGH TO FIND OUT ABOUT THIS PROBLEM BEFORE A WHEEL BREAKS OFF THE CAR, I AM GETTING STUCK WITH THE REPAIR COSTS AS IT ISN'T AN OFFICIAL RECALL. THE DEALER ADVISED ME TO WRITE A COMPLAINT TO CHRYSLER, WHICH I PLAN TO DO, TRYING TO SEEK SOME COMPENSATION FOR THIS. I'VE NEVER OWNED A VEHICLE WHERE I HAD TO REPLACE CONTROL ARMS AND BALL JOINTS EVER. THE CAR USUALLY WEARS OUT BEFORE THAT DOES. ESPECIALLY WITH ONLY 58,000 MILES AND BABYING THE CAR, MAINTAINING IT WELL. I HAVE NEVER ABUSED OR GONE "OFF-ROAD" IN THIS CAR. I AM WRITING TO OFFICIALLY COMPLAIN THAT I AM THE NEXT VICTIM IN THE BALL JOINT FIASCO. AND I'M STUCK WITH THE BILL. THIS REALLY SHAKES MY CONFIDENCE IN CHRYSLER WITH THEM STATING THAT THERE IS "ADEQUATE WARNING BEFORE A FAILURE." WHEN MINE ARE WORN OUT TO THE POINT THE CAR CAN'T BE ALIGNED, AND I HAVE ABSOLUTELY NO WARNING OF A PROBLEM, THEN I CAN 100% SAY THEY ARE LYING ABOUT THAT...THEY AREN'T EXPERIENCING THIS, SO THEY DON'T HAVE A RIGHT TO SAY THAT...ESPECIALLY SINCE I CAN ATTEST TO IT, AS HAVE MANY OTHERS. *AK UPDATED 07/26/2012 *JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA),
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10072753May 17, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
AT 39000 MILES, 1999 DODGE DURANGO HAD TO HAVE BALL JOINTS REPLACES AS THEY WERE DANGEROUSLY WORN. SINCE GRANDCHILDREN RIDE IN VEHICLE, BALL JOINTS HAD TO BE REPLACED AT A COST OF $764.22. DODGE REFUSES TO STAND BEHIND VEHICLE EVEN THOUGH BALL JOINTS WERE OBVIOUSLY DEFECTIVE AND WORN AT 36000 MILES WHEN WARRANTY RAN OUT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10063203May 17, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
PE 03-032, FRONT SUSPENSION. UPPER BALL JOINT FAILURE: WHILE DRIVING AT ANY SPEED AND WHEN TURNING CORNERS A CLICKING SOUND WAS HEARD FROM THE FRONT END. ALSO, WHEN DRIVING STRAIGHT THERE WAS A GROANING SOUND COMING FROM THE FRONT. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DETERMINED THAT THE UPPER AND LOWER BALL JOINTS WERE WORN OUT. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10061501May 11, 2004
SUSPENSION:FRONT:WHEEL BEARING
THERE WAS A SQUAWKING NOISE IN THE FRONT END WHEN THE VEHICLE WAS DRIVEN OVER A BUMP. THE MECHANIC REPLACED THE FRONT WHEEL BEARINGS BECAUSE THEY WERE DEFECTIVE. *AK *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068510May 8, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
UPPER AND LOWER BALL JOINTS HAD TO BE REPLACED ON MY 1999 DODGE DURANGO, 4WD, 5.2 LITER V8.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068445May 7, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
ALL SUSPENSION BALL JOINTS ON MY 1999 DODGE DURANGO WENT OUT AT ONCE MAKING IT ALMOST IMPOSIBLE TO DRIVE AND ALMOST LOST THE FRONT PASSENGER SIDE WHEEL WITH ALL MY CHILDREN IN THE CAR. VEHICLE ONLY HAS 82,000 MILES ON IT WITH REGULAR MAINTENANCE AND THIS SHOULD NOT HAVE HAPPENED. TOOK THE CAR TO THE MECHANIC AND HAD ALL BALL JOINTS REPLACED. HE INFORMED ME THAT I WAS VERY LUCKY NOT TO HAVE HAD AN ACCIDENT AND THAT HE HAS SEEN THIS PROBLEM WITH THE DODGE DURANGO MANY TIMES. FROM MY RESEARCH ON THIS SUBJECT I CAN SEE IT IS A COMMON PROBLEM WITH POTENTIAL FOR SERIOUS INJURY. PLEASE LOOK INTO THIS PROBLEM ASAP. THANK YOU. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068303May 4, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, STEERING:LINKAGES:TIE ROD ASSEMBLY
1999 DODGE DURANGO WITH ABOUT 75,000 MILES. I NOTICED THAT THE TIRES STARTED TO VIBRATE THE STEERING COLUMN AND I TOOK IT TO A SERVICE CENTER. THEY FOUND 2 BAD UPPER BALL JOINTS AND TWO BAD TIE ROD ENDS. ONE OF THE BALL JOINTS WAS ABOUT READY TO FALL APART. I HAD THEM REPLACE ALL BAD COMPONENTS AND REALIGN THE FRONT END. ALSO I HAD TO REPLACE THE FRONT BRAKES (2ND) TIME SINCE I HAVE HAD THIS VEHICLE AND MAY HAVE TO REPLACE THE ROTORS AS WELL AS THEY MAY BE WORN THIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10068190May 3, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
TWO POWER WINDOWS FAILED. ONE MOTOR BURNED OUT OR SHORT IN RIGHT SIDE REAR PASSENGER SIDE. DRIVER DOOR WINDOW STUCK IN COLD WEATHER, ALL PLASTIC COMPONENTS BROKE AND LAYING IN THE BOTTOM OF THE WINDOW. THIS WAS NOT A FORCED LOWERING OF THE WINDOW.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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