Dodge Durango Complaints (2004)

1,115 consumer complaints on file.

#10229115May 28, 2008
ELECTRICAL SYSTEM, EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT WHEN HE PUTS HIS SEAT BELT ON, A SPARK COMES FROM THE RETRACTOR AREA AND THE RADIO SHUTS OFF INTERMITTENTLY. THE VEHICLE WAS TAKEN TO A DEALER AND THEY CHANGED THE BATTERY TWICE, YET THE FAILURE STILL PERSISTS. THE CURRENT MILEAGE WAS 59,439 AND FAILURE MILEAGE WAS 40,000. UPDATED 07/29/08. *LJ THE CONSUMER STATED THE RADIO BURNED OUT. UPDATED 07/29/08
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228826May 24, 2008
INTERIOR LIGHTING, ELECTRICAL SYSTEM
ON SATURDAY 2/16, THE DOME LIGHTS WERE NOT DIMMING AND GOING OUT AND THERE WAS A SLIGHT SMELL OF HOT WIRES. BY SUNDAY THE SMELL WAS VERY INTENSE. WE LEFT HE CAR PARKED AND PLANNED ON GETTING IT TO THE DEALER ON MONDAY. MONDAY MORNING I WENT OUT AND STARTED THE TRUCK TO LET IT WARM UP BEFORE I TOOK IT TO THE DEALER. I WENT BACK INSIDE FOR A COUPLE MINUTES. WHILE I WAS INSIDE, A NEIGHBOR RANG THE DOOR BELL AND TOLD ME THAT THE CAR WAS ON FIRE. I CALLED THE FIRE DEPARTMENT THEY CAME AND EXTINGUISHED THE FIRE. WE HAD THE FIRE INSPECTOR COME OUT SO WE COULD HAVE A REPORT ON FILE. BOTH THE FIRE INVESTIGATOR AND THE INSURANCE CLAIMS AGENT FELT THAT THE FIRE WAS CAUSED BY THE WIRING UNDER THE DASH. THE CAR WAS A TOTAL LOSS WITH A GAPING HOLE STRAIGHT THROUGH THE DASH, BEHIND THE INSTRUMENT CLUSTER AND THE INTERIOR COMPLETELY GONE. *TR
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10228519May 21, 2008
ENGINE AND ENGINE COOLING:ENGINE
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE LOW OIL WARNING LIGHT ILLUMINATED. THE CONTACT PULLED INTO THE NEAREST SERVICE STATION TO CHECK THE OIL. SHE ADDED ONE QUART OF OIL AS INDICATED BY THE OIL DIP STICK. SHE RESUMED DRIVING AND AFTER APPROXIMATELY FIVE MILES, THE ENGINE BEGAN KNOCKING. SHE PULLED TO THE SIDE OF THE ROAD AND CALLED A TOW TRUCK TO HAVE THE VEHICLE TOWED BACK TO NORTH CAROLINA. ONCE IN NORTH CAROLINA, THE VEHICLE WAS TAKEN TO THE DEALER, WHO STATED THAT A NEW ENGINE WAS NEEDED. THE FAILURE AND CURRENT MILEAGES WERE 148,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10228337May 20, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE WOULD SHIFT GEARS AUTOMATICALLY. WHEN THE VEHICLE WAS IN REVERSE, IT WOULD SHIFT INTO DRIVE AND THE SHIFTER LIGHT ON THE INSTRUMENT PANEL WOULD FLICKER. MOST RECENTLY, WHEN THE VEHICLE WAS PLACED INTO PARK, IT BEGAN TO MOVE FORWARD. AS A RESULT, THE VEHICLE STRUCK A POLE. THE CONTACT FILED A COMPLAINT WITH THE MANUFACTURER. THE SPEED WAS UNKNOWN. THE CURRENT MILEAGE WAS APPROXIMATELY 75,000 AND FAILURE MILEAGE WAS APPROXIMATELY 74,500.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10228230May 19, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING APPROXIMATELY 30 MPH WITH THE AIR CONDITIONING ACTIVATED, SMOKE APPEARED FROM THE DASHBOARD. THERE WERE NO WARNING LIGHTS ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE FAILURE. THE INTERIOR DOME LIGHT ILLUMINATED AND WOULD NOT DIM. THE CONTACT PULLED OFF THE ROAD AND SHE AND HER CHILDREN EXITED THE VEHICLE RIGHT BEFORE IT CAUGHT FIRE. THE FIRE DEPARTMENT AND STATE PATROL WERE CALLED TO THE SCENE AND FILED AN INCIDENT REPORT. THE VEHICLE WAS COMPLETELY DESTROYED. THE FIRE CHIEF STATED THAT THE FAILURE WAS RELATED TO THE ELECTRICAL SYSTEM: INSTRUMENT PANEL. THERE WERE NO INJURIES. THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE UNKNOWN.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10227052May 8, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE STALLS AT LOW SPEEDS AND WHEN TURNING. IMMEDIATELY RESTARTS. HAD LOCAL DEALER LOOK AT IT, BUT THEY CAN'T FIX THE PROBLEM. FACTORY CUSTOMER SERVICE IS NO HELP. HAVE READ MANY OTHER COMPLAINTS ABOUT SAME CONDITION ONLINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226781May 6, 2008
ENGINE AND ENGINE COOLING
VEHICLE IS BUCKING DURING EASY CRUISING. WHILE PULLING UP TO STOP OR STOPPING, THE ENGINE IS SHUTTING OFF. IT IS NOT IDLING SMOOTHLY. VEHICLE HAS BEEN TO TWO GARAGES, AND TWO DIFFERENT DODGE DEALERS AND NO ONE CAN FIGURE OUT THE PROBLEM OR HOW TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226487May 2, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE INTERIOR ROOF LIGHT ILLUMINATED ON ITS OWN AND WOULD NOT SHUT OFF. THE CONTACT EXITED THE VEHICLE AND, APPROXIMATELY 30 MINUTES LATER, THE VEHICLE CAUGHT FIRE ON THE DRIVER'S SIDE OF THE INSTRUMENT PANEL. HE RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN ID NUMBER 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL) SIX MONTHS AFTER THE FIRE OCCURRED. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE FAILURE MILEAGE WAS 61,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10226495May 2, 2008
STRUCTURE, VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
DRIVING DOWN THE ROAD AT NORMAL HIGHWAY SPEEDS, IF THE REAR WINDOWS ARE ROLLED DOWN THE CAR BEGINS TO SHAKE VIOLENTLY TO THE POINT WHERE THE DOORS FEEL AS IF THEY ARE GOING TO BE PULLED OFF. THE FIRST TIME THIS HAPPENED WAS ABOUT 1 MTH AFTER I BOUGHT THE CAR WHILE DRIVING DOWN THE ROAD, IT TOOK ME BY SURPRISE AND I WAS ALMOST IN AN ACCIDENT BECAUSE OF ITS SEVERITY. I HAVE CONTACTED DODGE AND NOTHING IS BEING DONE ABOUT IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10225978April 28, 2008
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
I HAVE REPLACED THE ABS SENSOR WHICH IS LOCATED ON THE REAR AXLE OF MY 2004 DODGE DURANGO 3 TIMES NOW, BUT FOR SOME REASON HAS TO BE REPLACED EVERY 6 TO 9 MONTHS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10226201April 24, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
2004 DODGE DURANGO WITH A RECALL REPAIR. CONSUMER STATES THAT AFTER THE RECALL WORK WAS DONE THE MECHANIC INFORMED HER THE DRIVER DOOR WAS DIFFICULT TO OPEN. SHE TOLD HIM NOT TO FIX IT, AND THAT THERE WAS NOTHING WRONG WITH IT. *KB WHEN THE CONSUMER RETRIEVED HER KEYS, SHE SOON DISCOVERED SHE COULD NOT OPEN THE DOOR WITH THE KEYS OR BY USING THE KEYLESS ENTRY. THE CONSUMER STATED THERE WERE NO LIGHTS ON THE CONTROL PANEL. THE CONSUMER STATED THE DEALER DAMAGED HER TRUCK WHILE THEY WERE FIXING THE RECALL FOR THE INSTRUMENT PANEL. THE DEALER DID ADMIT THEY HAD TO TAKE THE INSTRUMENT PANEL APART TO REPLACE A PART.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10224400April 14, 2008
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
I HAVE BEEN GETTING A CONTINUOUS ALL THE GAUGES ON THE DASH WILL START FLUXUATING LIKE THE COMPUTER IS RESETTING IT SELF WHILE DRIVING DOWN THE ROAD. ALSO THE AIR BAG SYSTEM SHOWS A MALFUNCTION DURING THE SAME TIME THE GAUGES FLUX. I HAVE TAKEN IT TO THE DEALER AND THEY SAY THEY CAN'T DO ANYTHING UNLESS IT HAPPENS WHILE IT'S HOOKED UP TO THE COMPUTER TO READ IT WHILE IT HAPPENS. THE RECALL FOR THE INSTRUMENT PANEL HAS BEEN COMPLETED AND THE PROBLEM SEEMED TO GO AWAY FOR A COUPLE OF WEEKS BUT NOW IT DOING THE SAME THING AGAIN. SORT OF GETTING CONCERNED IF THERE IS AN ELECTRICAL PROBLEM WILL THE VEHICLE CATCH ON FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221891March 20, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
ENGINE STALLS INFREQUENTLY AT LOW SPEEDS <15MPH AT THE SAME TIME BEFORE THIS HAPPENED RPM JUMPS UP-IF A RECALL IS CLOSED WILL IT REOPEN IF THIS IS AN ALREADY KNOWN PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10221350March 16, 2008
POWER TRAIN:AUTOMATIC TRANSMISSION
I KEPT HEARING A TICKING AND THERE WERE ISSUES AS FOR TRANSMISSION. I TOOK IT BACK THE 1ST DAY I BOUGHT IT AND SPOKE TO THE GUY WHO SOLD IT TO ME. THEN THE GUY LEFT TO GO TO ANOTHER COMPANY. SO THEN GOT SOMEONE ELSE AND 3MORE TIMES WAS TOLD THERE WAS NOTHING WRONG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10220083March 4, 2008
ELECTRICAL SYSTEM:IGNITION:MODULE
DRIVING , WHEN CAR STARTED MISSING, CHECK ENGINE LIGHT CAME ON, TOOK TO CHRYSLER DEALER, HAD TO REPLACE IGNITION COIL, SERVICE MANAGER SAYS WATER ENTERED INTO IT AND CAUSED FAILURE, CAR HAS 28,900 MILES ON IT, I THINK IT IS A DEFECT THAT SHOULD OF BEEN REPAIRED AT NO COST, I HAVE OLD PART. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219846March 2, 2008
STRUCTURE:BODY:BUMPERS
REAR PLASTIC STEP BUMPER HAS BEEN RE-COATED THREE TIMES AND IS FAILING AGAIN..I WANTED IT REPLACED AS PER THE DEALERS RECOMMENDATION, BUT DODGE SAID NO RECOAT IT...MY SIDE STEP RUNNING BOARDS ARE PERFECT AND HAVE NO DENTS, SCRATCHES OR PROBLEMS... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10219106February 25, 2008
ELECTRICAL SYSTEM:IGNITION
MY 2004 DODGE DURANGO HAS 55,000 MILES ON IT. BOTH KEYLESS ENTRY FOBS QUIT WORKING. THE ONLY WAY TO UNLOCK MY TRUCK IS MANUALLY, VIA TURNING THE KEY IN THE DOOR. EVERY TIME YOU DO THAT, THE ALARM GOES OFF. I RESEARCHED THIS ONLINE, TO FIND OUT THAT A LOT OF PEOPLE HAVE THE SAME PROBLEM, EVEN CARS STILL UNDER FACTORY WARRANTY. (THOSE UNDER WARRANTY, SAID DODGE WOULDN'T FIX THEM). THIS IS COMPLETELY UNACCEPTABLE. THERE'S NO REASON DODGE CAN'T HAVE A RECALL AND FIX THIS KEY ISSUE. I JUST GOT OFF THE PHONE WITH DODGE "CUSTOMER RELATIONS" AND GOT NOWHERE. NO HELP, NO INFORMATION ON HOW TO FIX IT, AND CERTAINLY NO RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217799February 12, 2008
ELECTRICAL SYSTEM:IGNITION
STALLING WHILE TURNING RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10217844February 12, 2008
ELECTRICAL SYSTEM
TL*THE CONTACT OWNS A 2004 DODGE DURANGO. WHILE DRIVING 35 MPH, THE INTERIOR LIGHT ILLUMINATED. THE CONTACT PULLED THE VEHICLE OVER AFTER DRIVING FOR ONE MILE. HE NOTICED SMOKE COMING FROM THE LIGHT SWITCH AND INSTRUMENT PANEL. HE EXITED THE VEHICLE BEFORE IT BURST INTO FLAMES. THE VEHICLE WAS TOWED AND A POLICE REPORT WAS FILED. THE MANUFACTURER STATED THAT THE FIRE WAS NOT CAUSED BY A MANUFACTURER DEFECT, BUT APPEARED TO BE FROM AFTERMARKET WIRES. THE MANUFACTURER ALSO STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 07V092000 (ELECTRICAL SYSTEM: INSTRUMENT PANEL). THE CONTACT HAS A VIDEO OF THE INCIDENT. THE CURRENT AND FAILURE MILEAGES WERE 59,900.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10217724February 11, 2008
EQUIPMENT
AFTER THE ORIGINAL PURCHASE OF THE VEHICLE 2004, ON A HILL IN A CURVY TURN, AT THE STOP ON THE HILL THE VEHICLE WOULD STALL. DEALER COULD NEVER RECREATE THE SITUATION, NEVER FIXED. NOW THERE IS A FIX OUT THERE. OVER THE PAST SEVERAL MONTHS, HAVE NOTICED VEHICLE STALL WHEN IT RAINS, (WET MOISTURE), THE RPM'S GO UP AND WAY DOWN. BEEN TO THE DEALER SEVERAL TIMES, FIRST TIME REPLACE WIRES, PLUGS, NOT IT, NEXT FLASH AND UPGRADE SOFTWARE, NOT FIXED, THEY CANT RE-CREATE THE PROBLEM. THE VEHICLE WILL STALL, UNKNOWN WHEN IT WILL STALL, MAY RUN GREAT DAY 1 IN THE AM, NOT RUN IN THE AFTERNOON. MAY RUN OK FIRST 20 MINUTES, THEN WILL DECIDE TO STALL. PRIOR TO THE SOFTWARE UPGRADE VEHICLE WOULD RUN FINE IN DRY WEATHER., NOW WITH THE UPGRADE, VEHICLE DOES NOT START PROPERLY. DEALER CAN NOT SEEM TO FIND A FIX TO THE STALLING ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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