Dodge Durango Complaints (2012)

640 consumer complaints on file.

#11426861July 28, 2021
TIRES:SIDEWALL, TIRES:TREAD/BELT
Was driving on Hwy at 65 mph. Rear drivers side tire blew out. Sidewall split and cause the tread to detach. Caliber Collision has pictures of the damage. I had to immediately pull to the side of a busy hwy at dusk. Just managed to get off the road. Called 911 but they didn’t stop to talk to us. AAA towed me to Caliber Collision. Total damages were $10,587.67. Car was totaled by USAA insurance. No warning ahead of time and the tire was 3 years old. Less than 25,000 miles put on it. Warning came on as I was pulling over after the flat but it was too late. Now I have an accident on my record when I only collided with the ground by the flat.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426893July 28, 2021
FUEL/PROPULSION SYSTEM
I am trying to submit a report that a Dealer is not providing me service for a recall but there isn't a link to do so, only a missive telling me that i should. I am being told by the dealer that the parts to fix the Fuel pump relay problem on the 2012 Dodge Durango are in a National shortage at the moment but they will not provide me with documentation that proves this so i am unable to ship my vehicle home.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11426053July 22, 2021
ENGINE, VEHICLE SPEED CONTROL
Vechile stalls and unable to shift to drive freely
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422978June 30, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had experienced the failure listed in the recall on several occasions. The failure mileage was unknown. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11422574June 28, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Dodge Durango. The contact received notification of NHTSA campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and referred the contact to the NHTSA for assistance. The contact experienced a failure while driving the vehicle at an undisclosed speed. The failure mileage was 130,800. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11421108June 16, 2021
POWER TRAIN, ENGINE
Lifter and limp mode problems. There is noise comming from engine. Took to shop and found out reason for noise and low power was lifters and is a very common problem. What brought the safety thing up is wife was in accident in March because couldn't get out of way quick enough. Had vehicle towed to shop from accident site and body repair. Thought was just a fluke and had damage repaired and noticed a ticking and power problems immediately after accident repair. Took to dodge dealer and found out common problem with the lifters cam and limp mode. Had at same repair shop for other recall 2 months prior for recall and inspection with no noise or issues.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11420558June 11, 2021
ELECTRICAL SYSTEM
The contact owns a 2012 Dodge Durango. The contact received a recall notification for NHTSA Campaign number: 19V813000 (Electrical System) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11420332June 9, 2021
ELECTRICAL SYSTEM
The contact's spouse owns a 2012 Dodge Durango. The contact stated that while driving at various speeds, the stalled with the check engine warning light flashing on the instrument panel. The contact stated that the vehicle would eventually restart after multiple attempts. The contact had taken the vehicle to the dealer where he was informed that the vehicle was included in NHTSA Campaign Number: 19V813000 (Electrical System) however, the part for the recall repair was not yet available. The dealer installed a temporary fuel pump relay inside and stated that he would be notified once the permanent fix was available. Eight months later, the contact stated that the temporary fuel pump failed while his spouse was driving at 40 MPH. Due to the failure, the contact had the vehicle towed to the dealer where it remained in their possession. The manufacturer was notified of the failure and offered no assistance. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The failure mileage was approximately 93,000. Parts distribution disconnect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11416459May 13, 2021
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) AND HAD THE RECALL REPAIR PERFORMED AT EARNHARDT CHRYSLER DODGE JEEP RAM (1521 E. DRIVERS WAY, GILBERT, AZ 85297). THE VEHICLE WAS REPAIRED HOWEVER, UPON RETRIEVING THE VEHICLE, THE VEHICLE STALLED WITH AN ABNORMAL GASOLINE ODOR. THE VEHICLE WAS TAKEN BACK TO EARNHARDT CHRYSLER DODGE JEEP RAM (1521 E DRIVERS WAY, GILBERT, AZ 85297) WHERE IT WAS DIAGNOSED WITH THE FUEL PUMP NEEDING TO BE REPLACED. THE VEHICLE WAS NOT YET REPAIRED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 153,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11415956May 10, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. LUTHER BROOKDALE CHRYSLER JEEP DODGE RAM (8188 BROOKLYN BLVD, BROOKLYN PARK, MN 55445, (612) 326-3931) WAS CONTACTED AND IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414935May 3, 2021
UNKNOWN OR OTHER, LANE DEPARTURE: BLIND SPOT DETECTION
THIS CAR IS A DANGER TO EVERYONE. IT RANDOMLY CUTS OFF SHUTOUT WARNING. I TOOK IT TO A MECHANIC SHOP AND THEY ADVISED THERE WAS A RECALL THAT CAUSES THE CAR TO STALL OUT AND I NEEDED TO TAKE IT TO THE DEALERSHIP TO HAVE THE WORK DONE. I TOOK IT TO THE DEALERSHIP WHO SAID THEY COMPLETED THE WORK AND WE LEFT. LESS THAN A WEEK LATER THE CAR IS STILL RANDOMLY CUTTING OFF. IT CUTS OFF WITHOUT WARNING WHILE DRIVING OR AT COMPLETE STOP. IT ALMOST CAUSED ME TO HAVE AN ACCIDENT BECAUSE THE CAR STALL AND LOCKED UP SO I COULDN'T TURN TO AVOID HITTING ANYTHING. THANKFULLY THE CAR WAS ABLE TO A LOW TO A STOP BEFORE HITTING Q CURB AND GOING INTO A DITCH. AFTER THE CAR STALLS IBHVE TO OUT THE CAR IN PARK, TURN THE KEY OFF AND CRANK THE CAR BACK UP AND IT STARTS TO DRIVE. THE PROBLEM IS IBHAVE NO CLUE WHEN ITS GOING TO DON'T AGAIN AND NO ONE CAN TELL ME WHY THE ISSUE IS HAPPENING. IT HAS HAPPENED AT LEAST 7 TIMES SINCE GETTING THE RECALL WORK COMPLETED LESS THAN A MONTH AGO. IT HAPPENS BOTH WHILE DRIVING AND STATIONARY. IT HAPPENS WHILE DRIVING STRAIGHT OR TURNING. SO FAR I HAVE BEEN LUCKY ENOUGH FOR IT NOT TO HAPPEN ON THE HIGHWAY AS I'M SCARED TO DRIVE IN THE HIGHWAY BECAUSE I WOULD PROBABLY DUE DUE TO AN ACCIDENT IF THIS HAPPENS AT A HIGH RATE OF SPEED IN A HIGHWAY. THE LATEST INCIDENT HAPPENED TODAY 5/3/2021.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11414562April 30, 2021
ENGINE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE FUEL PUMP RELAY WAS PREVIOUSLY REPLACED UNDER RECALL. THE CONTACT STATED THAT RECENTLY WHILE DRIVING APPROXIMATELY 45-50 MPH, THE VEHICLE STALLED WITHOUT WARNING. ZEIGLER CHRYSLER DODGE RAM (3939 STADIUM DR, KALAMAZOO, MI 49008, 269-290-1152) WHO HAD PERFORMED THE RECALL REPAIR WAS CONTACTED AND AN APPOINTMENT WAS SCHEDULED WHICH WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407882April 13, 2021
SERVICE BRAKES, FUEL/PROPULSION SYSTEM
I RECENTLY PURCHASED A VEHICLE MARCH 2, 2021. I NOTICED THAT THE VEHICLE HAS 3 RECALLS. THE DEALER THAT I PURCHASED THE VEHICLE FROM DIDN'T HAVE ANY IMMEDIATE AVAILABILITY TO FIX THE VEHICLE. SO I MADE AN APPOINTMENT WITH DODGE DEALERSHIP. MY CAR WAS AT FACILITY 2 DAYS. ONCE I PICKED UP VEHICLE THEY INFORMED ME THEY COULDN'T FIX TWO OF THE RECALLS. JASON ( SERVICE GUY) INFORMED ME THAT HE WOULD UPDATE ME. WELL A MONTH LATTER HE TELLS ME THAT THE PARTS AREN'T THERE YET . CHRYSLER HASN'T RELEASED THE PARTS YET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11407240April 9, 2021
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
THE FORWARD CRASH WARNING SHUTS OFF AUTOMATICALLY WHILE I'M GOING DOWN THE ROAD. IT ALSO GETS STUCK IN PARK IF THIS HAPPENS WHILE I'M SITTING STILL. I HAVE TO RESTART THE CAR TO GET IT OUT OF GEAR. IT ALSO RANDOMLY TELLS ME THAT ADAPTIVE CRUISE IS NOT AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11406773April 6, 2021
AIR BAGS, ELECTRICAL SYSTEM
A FIRE STARTED IN THE BATTERY COMPARTMENT UNDER THE PASSENGER SEAT. WHILE THE CAR WAS PARKED IN THE GARGE AND TURNED OFF. NO ONE WAS IN THE VEHICLE. ABOUT 45 MINUTES AFTER THE FIRE WAS EXTINGUISHED, THE PASSENGER SEAT AIRBAG DEPLOYED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11405928April 1, 2021
ELECTRICAL SYSTEM, ENGINE, FUEL SYSTEM, GASOLINE
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. AFTER THE VEHICLE WAS RESTARTED, THE VEHICLE OPERATED AS INTENDED. THE VEHICLE WAS TAKEN TO THE LOCAL DEALER SPORT CHRYSLER JEEP DODGE LOCATED AT 200 E. CHESTNUT ST, FORT BRAGG, CA 95437, WHO DIAGNOSED THAT THE FUEL PUMP RELAY WAS FAULTY. THE FUEL PUMP RELAY WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS NOT YET NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11405826March 31, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. NAPLETON'S MID RIVERS CHRYSLER DODGE JEEP RAM (44951 VETERANS MEMORIAL PKWY, SAINT PETERS, MO 63376, (636) 242-1471) WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11403841March 19, 2021
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO DAN WELLE CHEVROLET BUICK CHRYSLER DODGE JEEP RAM (1505 MAIN ST S, SAUK CENTRE, MN 56378) FOR THE RECALL REPAIR HOWEVER, THE FAILURE RECURRED. THE CONTACT STATED THAT WHILE HIS WIFE WAS DRIVING, THE VEHICLE STALLED. THE VEHICLE WAS RESTARTED. THE CONTACT INFORMED THE DEALER OF THE FAILURE AND THE CONTACT WAS REFERRED TO THE MANUFACTURER FOR ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 120,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402782March 13, 2021
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
SATELLITE RADIO/CD PLAYER SOUNDS GOES IN AND OUT, REGULAR FM/AM DOES NOT WORK AND THIS IS THE SECOND TIME GETTING IT FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11402537March 12, 2021
ENGINE
MISFIRE CYLINDER 2 CODE WON'T GO AWAY EVEN AFTER CHANGING SPARK PLUGS AND COIL PACK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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