Dodge Durango Complaints (1998)

965 consumer complaints on file.

#750529August 15, 2001
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
VEHICLE WAS EXPERIENCING LOUD NOISE FROM THE REAR DIFFERENTIAL UNIT. TOOK TO REPAIR SHOP AND THEY REPLACED LEFT AND RIGHT SIDE OF REAR DIFFERENTIAL. WANTED TO ALSO REPAIR DIFFERENTIAL RING AND PINION BECAUSE THERE WAS STILL A LOUD NOISE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#893436August 6, 2001
AIR BAGS:FRONTAL
CONSUMER HEARD A NOISE COMING FROM STEERING THAT GOT LOUDER WITH TIME. DEALER STATED CLOCK SPRING ASSEMBLY NEEDED TO BE REPLACED. THERE IS A RECALL, BUT THIS VEHICLE IS NOT AFFECTED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749736August 3, 2001
SUSPENSION:FRONT:CONTROL ARM
BALL JOINTS REPLACED 8/3/01 BUT HAVE BE FAULTY FOR LONGER. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749464July 30, 2001
TIRES
RETURNING FROM NEW YORK. TIRE EXPLODED. CONTACTED GOODYEAR. REFERRED TO LOCAL DEALER WHO SAID NOT TREAD SEPARATION. CALLED HOME OFFICE BACK AND GIVEN ANOTHER DEALER ABOUT 1 HOUR AWAY. WILL GO AT EARLIEST CONVENIENCE. DETAILS OF TREAD SEPARATION: TRAVELING ABOUT 60 ON INTERSTATE WHEN INCIDENT OCCURRED. OUTER SIDE OF TIRE LOOKS LIKE IT EXPLODED. INNER SIDE OF TIRE NO DAMAGE. WHEEL NO DAMAGE. TREAD SEPARATED FROM INNER WALL OF TIRE APPROXIMATELY HALF OF DIAMETER FROM ABOUT CENTER OF TREAD AREA TO EDGE OF TREAD AREA ON OUT SIDE OF TIRE. *AK (DOT NUMBER: MK60K60V08 TIRESIZE: 31X10.50R1)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749185July 25, 2001
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE:BELTS AND ASSOCIATED PULLEYS
I TOOK MY 1998 DODGE DURANGO INTO ALLEN MELLO DODGE 6/21/01 FOR A WHISTLING NOISE COMING FROM THE FRONT END. THEY DECIDED TO REPLACE THE SERP.ENTINEBELT. WHEN I PICKED UP THE CAR THE NOISE WAS LOUDER THAN WHEN I DROPPED IT OFF. THEY SUGGESTED THAT I BRING IT BACK 7/10/01 WHEN I HAD AN APPOINTED TO HAVE THE CAT. CONVERTER REPLACED. JUNE 23, 2001 I TOOK A DAY TRIP AND ON THE WAY HOME THE CAR BROKE DOWN. I HAD TO HAVE THE CAR TOWED TO THE NEAREST DEALER WHERE THEY ADVISED ME THAT THE UNIVERSAL JOINT BROKE CAUSING THE DRIVE SHAFT, TRANSFER CASE, SHIFT ROD, ROD GEAR, PIVOT GEAR AND SOME OTHER PARTS TO BE DESTROYED. I ASKED THE MECHANIC IN TILTON NH IS THE UNIVERSAL JOINT MAKES A WHISTLING NOISE AND HE SAID THAT COULD HAVE BEEN A SIGN. I HAVE CALLED CHRYSLER AND ALLEN MELLO DODGE IN NASHUA NH AND THEY HAVE APOLOGIZED FOR THE PROBLEM, BUT HAVE BOTH SAID THERE WAS NOTHING THEY COULD DO. I FEEL THAT AFTER ONLY 53,000 MILES ON THE CAR THIS TYPE OF DAMAGE SHOULD NOT BE EXPERIENCED. IT IS MY UNDERSTANDING THAT THE UNIT WHERE THE UNIVERSAL JOINT IS, CANNOT BE GREASED BECAUSE IT IS A SEALED UNIT. I BELIEVE THIS IS A FLAW IN THE DESIGN OF THE VEHICLE. IF I COULD HAVE HAD THIS MAINTAINED THIS PROBLEM MAY NOT HAVE HAPPENED. I ASKED CHRYSLER WHAT COULD HAVE CAUSED THIS AND THEY SUGGESTED HARD DRIVING. MY WIFE IS THE PRIMARY DRIVER OF THIS VEHICLE AND WE HAVE TWO VERY SMALL CHILDERN, THE CAR DOES NOT HAVE A TOW PACKAGE, AND OTHER THAN THE WINTER, THE CAR HAS NOT BEEN IN FOUR WHEEL DRIVE. PLEASE REVIEW THIS PROBLEM AND PLEASE CONTACT ME IF YOU NEED ANY OTHER INFORMATION. I APPRECIATE YOUR TIME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#749002July 23, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
REOCCURING PROBLEMS WITH BOTH REAR POWER WINDOWS. TO THIS DATE THEY HAVE BEEN WORKED ON 3 SEPARATE OCCASIONS. I DON'T THINK I'M THE ONLY CUSTOMER HAVING THIS PROBLEM!*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748781July 19, 2001
ELECTRICAL SYSTEM:IGNITION, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:MANIFOLD/HEADER/MUFFLER/TAIL PIPE, FUEL SYSTEM, GASOLINE:CARBURETOR SYSTEM, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM, ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE)
INTAKE MANIFOLD RESEALED, INTAKE & PLENUM GASKET REPLACED, INTAKE & PAN & O-RING REPLACED, INTAKE RESEALED & PCV VALVE REPLACED, MANIFOLD & INTAKE REPLACED, ROD BEARINGS & VALVE GUIDE SEALS & #4 SPARK PLUG & INTAKE REPLACED. PURCHASED AS TRADE-IN AT FORD DEALER 21504 MILES. PROBLEMS BEGAN 2-3 WKS AFTER PURCHASE. PREVIOUS/ORIGINAL OWNER HAD SIMILAR SERVICE PERFORMED (TSB PERFORMED 4/05/99). PROBLEM IS NOT RESOLVED. WARRANTY HAS EXPIRED. DEALERSHIP REFUSES TO REPAIR AS PRE-EXISTING PROBLEM UNDER WARRANTY OR AT THEIR COST. DEALERSHIP NEVER DETERMINED EXACT CAUSE OF PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748392July 13, 2001
TIRES:SIDEWALL
SIDEWALL OF TIRE SEPARATED WITH 14,000 MILES.*AK (DOT NUMBER: W2HL TIRESIZE: 235 75 15)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#748384July 12, 2001
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
THE FLAP WHICH ALLOWS THE AIR TO EITHER FLOW THROUGH THE VENTS OR DEFROST OR HEATER VENTS IS STUCK BLOWING AIR OUT THE HEATER AND DEFROST VENTS. I HAVE TALKED WITH OTHERS WHO HAVE THIS SAME PROBLEM AND HAVE BEEN TOLD BY THE DEALER THAT IT IS A KNOWN PROBLEM WITH DODGE. I CAN'T AFFORD TO PAY $200 FOR A PART THAT IS KNOWN BY DODGE TO HAVE A DEFECT. MY CHILDREN AND I ARE ABOUT TO SUFFOCATE FROM THE HEAT OF THE SUMMER. IS DODGE GOING TO BE FIXING THIS PROBLEM OR NOT? MY NEXT PROBLEM IS THE FRONT END WILL NOT STAY IN ALIGNMENT. I HAVE BEEN THROUGH TWO SETS OF TIRES AND HAVE HAD THE FRONT END ALIGNED THREE TIMES IN THE LAST 6 MONTHS WITH NO RESULTS. I KNOW OF PLENTY OF DURANGO OWNERS WITH THIS SAME PROBLEM. IS THIS DEFECTIVE PARTS CAUSING THIS PROBLEM? I ALSO HAVE A PROBLEM WITH THE IGNITION/STARTER NOT WANTING TO START AT LEAST THREE TIMES A WEEK. DON'T KNOW IF THIS IS A DEFECT OR JUST SOMETHING WORN OUT. DON'T KNOW OF ANYONE ELSE WITH THIS PROBLEM YET. THANKS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892593July 12, 2001
SEATS:FRONT ASSEMBLY:POWER ADJUST
DRIVER'S SIDE SEAT IS FASTENED TO AN ELECTRICAL MOTOR WITH A THREE INCH PIECE OF PLASTIC. PLASTIC PIECE HAD SNAPPED IN HALF WHICH HAS CAUSED SEAT TO BACK AWAY FROM SEAT FRAME WHILE DRIVING. THIS HAS CAUSED SEAT TO FULLY COLLAPSE. CONSUMER HAS CONTACTED DEALER. PLEASE PROVIDE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747986July 6, 2001
SUSPENSION:FRONT:CONTROL ARM
THE FAILURE WAS DETECTED DURING A VEHICLE INSPECTION. NO ONE WAS INJURED BUT I DON'T BELIEVE AN INVESTIGATION SHOULD WAIT UNTIL SOMEONE IS HURT. THIS IS A DANGEROUS SITUATION. THE SUSPENSION DOES NOT PERFORM PROPERLY AND IF YOU KNOW WHAT THE ROADS ARE LIKE IN MO (NOT THE ORIGINAL HOME OF THIS VEHICLE, IT WAS BOUGHT USED) THEN THE SITUATION IS EVEN WORSE. THE FAULTY BALL JOINTS/CONTROL ARMS NOT ONLY EFFECT THE HANDLING OF THE VEHICLE BUT ALSO THE WEAR OF THE TIRES AND STRUTS/SHOCKS. THE BALL JOINTS/CONTROL ARMS SHOULD NOT WEAR OUT THIS FAST.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#892110July 6, 2001
SEATS:FRONT ASSEMBLY:POWER ADJUST
WHILE DRIVING 65 MPH NOTICED THAT DRIVER'S SEAT WAS ROCKING BACK AND FORTH. VEHICLE AT DEALER AT THIS TIME.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747837July 4, 2001
POWER TRAIN:AUTOMATIC TRANSMISSION:PARK/NEUTRAL START INTERLOCK SWITCH
MY WIFE PUT THE CAR IN PARK TO WALK INTO A STORE AND THE CAR JUMPED INTO REVERSE, MOVING QUICKLY TOWARD A BUSY STREET WITH MY SON IN THE BACK SEAT. SHE WAS ABLE TO OPEN THE DOOR AND DIVE IN, HITTING THE BRAKES IN TIME TO AVOID A COLLISION. HER ONLY INJURY WAS A BRUISE ON HER HEAD FROM HITTING THE DOOR FRAME, BUT HAD SHE NOT BEEN ABLE TO RECOVER IN TIME THE CAR CERTAINLY WOULD HAVE ENDED UP IN THE MIDDLE OF THE STREET. I HAVE EXPERIENCED PROBLEMS WITH THE INDICATOR (TELLING WHAT GEAR I AM IN) IN THE PAST, BUT THE DEALER DISMISSED ALL CLAIMS OF DEFECT. WHEN I HEARD OF THE GRAND CHEROKEE PROBE I REALIZED THERE WAS SOMEHTING I COULD DO TO REPORT THIS PROBLEM. I HOPE OTHERS DO AS WELL.*AK
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#747569June 29, 2001
EQUIPMENT:APPLIANCE:AIR CONDITIONER
NEEDED TO REPLACE EVAPORATOR CORE ON A 98 DODGE DURANGO. HAD THE SAME PROBLEM WITH A 1994 PLYMOUTH, VOYAGER A LITTLE MORE THAN A YEAR AGO. HAVE BEEN TOLD BY A FRIEND THAT WORKS AS A SERVICE ADVISOR FOR A DEALER THAT CHRYSLER HAS PROBLEMS WITH EVAPORATOR CORES. SEEMS TO ME, HE MAY BE RIGHT, SINCE I'VE REPLACED 2 IN 2 DIFFERENT CHRYSLER VEHICLES AT $700 EACH IN JUST A LITTLE OVER A YEAR. I HAVE NEVER HAD THIS PROBLEM WITH ANY OTHER MAKE VEHICLE THAT I'VE EVER OWNED, PLUS IT SEEMS THAT THIS NEW OF A VEHICLE SHOULD NOT NEED AN EVAPORATOR CORE ALREADY. AIR CONDITIONER JUST STARTED BLOWING WARM AIR. HUSBAND BOUGHT A CHARGING KIT AND CHARGED THE AIR CONDITIONER. IT WORKED FOR A VERY SHORT TIME, THEN WAS BLOWING WARM AIR AGAIN. WE COULD HEAR A HISSING OR LEAKING NOISE UNDER THE DASH BOARD ON THE PASSENGER SIDE OF THE VEHICLE. CONFIRMED BY GARAGE THAT IT WAS AN EVAPORATOR CORE THAT NEEDS REPLACED. WE WERE ALSO TOLD AT THE AUTO PARTS STORE WHERE WE BOUGHT THE CHARGING KIT THAT THERE HAD BEEN FIVE PEOPLE IN THAT DAY WHO HAD ALSO BOUGHT CHARGING KITS FOR DODGE DURANGOS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#891134June 25, 2001
SUSPENSION:FRONT:CONTROL ARM
WHEN TRAVELING ON HIGHWAY VEHICLE WOULD PULL TO RIGHT WITHOUT PRIOR WARNING. DEALERSHIP IS AWARE OF PROBLEM, ALL FOUR BALL JOINTS NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#747158June 20, 2001
POWER TRAIN:DRIVELINE:DRIVESHAFT
WHEN FIRST ACCELERATING OR BRAKING TO A STOP THERE IS A SHIMMYING IN THE FRONT END TOOK VEHICLE TO DEALERSHIP WAS TOLD WHEEL ALIGNMENT WAS NEEDED GOT ALIGNMENT PROBLEM STILL THERE WAS TOLD I HAD A BUSTED BELT WENT OUT AND PURCHASED FOUR NEW TIRES TOOK VEHICLE BACK TO DEALERSHIP TO HAVE THEM LOOK AT IT AGAIN WAS TOLD HAD DEFECTIVE U-JOINT AND DRIVESHAFT HAS TO BE REPLACED. I FEEL THIS IS A MANUFACTURING DEFECT THAT PROBABLY IS NOT JUST MY DURANGO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890700June 19, 2001
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS
POWER OPERATED WINDOW ON DRIVER'S SIDE HAS BECOME JAMMED WITHIN DOOR FRAME. PLEASE GIVE ANY FURTHER DETAILS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#890154June 11, 2001
ELECTRICAL SYSTEM:WIRING:FRONT UNDERHOOD
CONSUMER WAS TRAVELING ABOUT 70MPH ON HIGHWAY. SHE WAS DRIVING IN DESSERT AND ROLLED DOWN THE WINDOW, AND STRARTED SMELLING WIRES BURNING. SHE WAS INSIDEOF PARKING LOT, AND VEHICLE BURST INTO FLAMES.*AK
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#746187May 31, 2001
SUSPENSION:FRONT, POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT
SPOKE TO DEALER ABOUT FAILURE AND HE CLAIMED THIS IS NORMAL. I DO NOT BELIEVE THE JOINTS SHOULD FAIL AT 37000 TO 38000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#745775May 23, 2001
STEERING:HYDRAULIC POWER ASSIST SYSTEM
A MOUNTING BOLT FOR POWER STEERING PUMP, LOCATED BEHIND POWER STEERING PUMP PULLEY (WHERE THEY CANNOT BE SEEN NOR SERVICED) BECAME LOOSE AND DETACHED FROM MOUNTING BRACKET. THE BOLT ATTEMPTED TO EXIT BETWEEN THE PULLEY AND THE BRACKET CAUSING THE ENGINE TO LOCK UP. DAMAGE REULTED TO PULLEY WHICH CAUSED 2 STRANDS OF THE SERPENTINE BELT TO SHRED. BOLT IS STILL BEHIND PULLEY AND CANNOT BE REMOVED WITHOUT PULLING THE ASSEMBLY OFF THE ENGINE AND USING A PULLEY PULLER TO REMOVE THE BOLT. I KNOW OF 3 OTHER PEOPLE WITH DODGE DURANGO'S THAT HAVE HAD THE EXACT SAME THING HAPPEN. ONE OF THE THREE'S INCIDENT HAPPENED GOING APPROX. 65 MPH ON AN INTERSTATE HIGHWAY, LOCKING THE ENGINE UP AND CAUSING THEM TO LOSE CONTROL OF THE STEERING. I DO BELIEVE CHRYSLER KNOWS THERE IS A PROBLEM, BUT THEIR CUSTOMER SERVICE DEPART GAVE ME A COOL RESPONSE TO MY INQUIRIES. WHEN ORDERING A NEW PULLEY FROM THE DODGE DEALOR PARTS DEPARTMENT, THE PARTS MANAGER TOLD ME TO EXPECT DELAYS, AS THERE WAS "SOME SORT OF PROBLEM" GOING ON AND THERE WERE BACKLOGS ON THAT PARTICULAR PULLEY. HE ALSO STATED, THAT IT IS ALMOST UNHEARD OF TO HAVE TO REPLACE A PULLEY ON A POWER STEERING PUMP, AN HE ALSO TOLD ME THE PEOPLE HE HAD TALKED TO HAD TOLD THEM OF THE BOLTS BECOMING LOOSE AND TRYING TO EJECT AS MINE HAS DONE. I THINK THIS IS A MANUFACTURER'S DEFECT THAT SHOULD BE REPAIRED BY CHRYSLER CORP. AND IS POTENTIALLY A MAJOR SAFETY ISSUE WHICH COULD OR HAS CAUSED VEHICLE CRASHES OR LOSS OF CONTROL OF VEHICLES. YOU MAY CALL ME IF YOU NEED FURTHER INFORMATION.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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