Dodge Durango Complaints (1999)

1,967 consumer complaints on file.

#10103967December 16, 2004
EQUIPMENT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
MY 1999 DURANGO WENT THROUGH A WHOLE FRONT END AT 50,000 MILES AND AT 100,000 MILES THE SAME SIMTOMS ARE PRESENT, WHY DID'NT THE 1999 YEAR MODLE GET RECALLED? Y FRIEND HAS A 1999 AND JUST HIT 60,000 MILES AND HAD TO REBUILD THE FRONT END, THE SHOP SAID THERE WAS 3/4 INCH PLAY IN THE BALL JOINT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103968December 16, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
FRONT END WEARING TIRES AND UNSTABLE FRONT END, TOOK VEHICLE TO DEALER, AND I WAS INSTRUCTED THE FRONT END BALL JOINTS WERE WORN OUT AFTER 3 YEARS, AND THE VEHICLE WAS UNSAFE TO DRIVE. WHY AREN'T THE 1999 DODGE DARANGOS INCLUDED IN THE RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102995December 15, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:WHEEL BEARING
1999 DODGE DURANGO 4WD. WITHIN THE LAST TWELVE MONTHS I HAD TO REPLACE THE BALL JOINTS, WHEEL BEARINGS AND EVERYTHING ELSE THAT GOES WITH IT ON BOTH THE LEFT AND RIGHT FRONT TIRES. WITH ALL THE PROBLEMS FROM THE 1998 TO 2003 MODELS, I DO NOT UNDERSTAND WHY THE 98 AND 99 MODELS ARE NOT INCLUDED ALSO. VEHICLE HAS LESS THAN 80,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103017December 15, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
BOTH LOWER BALL JOINTS FAILED. PRIOR TO THIS ON 8/14/2003 BOTH UPPER BALL JOINTS FAILED AND WERE REPLACED. THE CURRENT RECALL EXCLUDES THE 1999 DODGE DURANGO, ALTHOUGH THIS IS EXACTLY THE SAME PROBLEM THE RECALL OF THE 2000-2003 MODELS IS ADDRESSING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102937December 14, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
PREMATURE FAILURE OF BALL JOINTS ON 1999 DODGE DURANGO. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102946December 14, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CONTACTED DAIMLER/CHRYSLER CORP. AFTER HEARING ON CBS NEWS ABOUT THE POTENTIAL PROBLEM WITH BALL JOINTS AND THE DODGE DURANGO--THEY TOLD ME TO REPLACE THEM AND TO MOVE ON--THAT THEY WERE NOT RECALLED AT THE TIME. WE HAD THE PROBLEM IDENTIFIED WHEN THE VEHICLE HAD AROUND 65,000 MILES ON IT AND MONITORED THE SITUATION CLOSELY UNTIL WE WERE INFORMED THE JOINTS COULD BREAK AT ANY TIME. I AM CONCERNED AND UPSET THAT THE 1999 MODELS ARE NOT INCLUDED IN YOUR RECOMMENDED RECALL. WE HAD TO REPLACE THE UPPER AND LOWER BALL JOINTS IN MARCH 2004 AND WAS INFORMED THAT THE 1999 SUSPENSION IS NO DIFFERENT FROM THAT OF THE 2000-2003 MODELS. WOULD LIKE TO HAVE NHTSA INCLUDE ALL MODELS OF THE DODGE DURANGO IN THEIR RECOMMENDED RECALL. IT IS A VERY DANGEROUS SITUATION AND ONE THE MANUFACTURER SHOULD BEAR THE BURDEN OF REPAIRING AT THEIR EXPENSE OR REIMBURSING OWNERS WHO ALREADY HAD TO MAKE THE REPAIR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103770December 14, 2004
POWER TRAIN:AXLE ASSEMBLY, SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION:FRONT:SHOCK ABSORBER
ARRIVING HOME, PULLED INTO THE DRIVEWAY AND FRONT PASSENGER TIRE FELL OFF. VEHICLE WAS TOWED, AND THE AXLE, WHEEL BEARINGS, AND FRONT SHOCKS WERE REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103771December 14, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
VEHICLE VIBRATED WHILE DRIVING 20 MPH OR MORE AND A KNOCKING NOISE WAS HEARD WHEN TURNING. VEHICLE WAS TAKEN TO A REPAIR SHOP, AND MECHANIC DETERMINED THAT THE UPPER BALL JOINT AND THE UPPER CONTROL ARM ON DRIVER'S SIDE NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102971December 14, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I HAD TO HAVE ALL OF THE BALL JOINTS ON MY 1999 DODGE DURANGO SLT 4X4 (AT 57,594 MILES) REPLACED. THE DEALER TOLD ME THAT THE BALL JOINTS WERE ON "NATIONAL BACKORDER" OF >1 MONTH. HE OFFERED TO REPLACE THE UPPER AND LOWER CONTROL ARMS (THE COME WITH THE BALL JOINTS INSTALLED) AT A COST OF OVER $2300. SINCE THE DEALER SAID THE VEHICLE WAS UNSAFE (RIGHT UPPER BALL JOINT WAS CLOSE TO FAILING), THE EXTENDED WARRANTY COMPANY PAID FOR THE WORK. MY COST WAS, FORTUNATELY FOR ME, ONLY $25. HOWEVER, THESE BALL JOINTS ARE OBVIOUSLY POORLY DESIGNED. I DO NO OFF-ROADING AT ALL AND OVER 50% OF THE MILES I PUT ON THE CAR ARE HIGHWAY. I HAVE NO AFTERMARKET ACCESSORIES ON THE SUSPENSION. THERE IS NO REASON WHY THESE BALL JOINTS SHOULD FAIL SO SOON. ALL YEARS OF THE 1ST GENERATION DURANGO (1998-2003) SHOULD BE INCLUDED IN THE CURRENT RECALL. THE CONTROL ARMS AND BALL JOINTS ARE BASICALLY THE SAME FOR ALL YEARS, SO ALL SUFFER FROM THE SAME POOR DESIGN. HIS VISIT (THE ONE IN WHICH THE CONTROL ARMS WERE FINALLY REPLACED) WAS THE 3RD TIME I HAD COMPLAINED (TWO TIMES AT A DEALERSHIP THAT HAS JUST GONE OUT OF BUSINESS AND THEN THIS TIME AT THIS OTHER DEALERSHIP) ABOUT THE BALL JOINTS. I FIRST ASKED FOR THEM TO BE CHECKED OUT WHEN THE 60 MINUTES STORY CAME OUT ABOUT THE BALL JOINTS (OCT. 2003). THEN I ASKED AGAIN EARLIER THIS YEAR. THIS DEALERSHIP SAID THEY WERE FINE BOTH TIMES. JUST AFTER THIS SECOND VISITI TOOK THE VEHICLE TO FIRESTONE FOR AN ALIGNMENT, THEY SAID THAT THE COULDN'T ALIGN THE FRONT END PROPERLY BECAUSE THE BALL JOINTS WERE WORN. WHEN I CONFRONTED THE DEALERSHIP A COUPLE DAYS LATER, THEY SAID THE FIRESTONE PERSON DID NOT KNOW WHAT THEY WERE DOING AND THAT I SHOULDN'T WORRY ABOUT IT. THEN THE DEALERSHIP I WAS DEALING WITH WENT OUT OF BUSINESS AND I ASKED AGAIN WHEN I TOOK IT TO THE NEW DEALERSHIP AND THEY REPLACED THE CONTROL ARMS (SEE ABOVE). SINCERELY, SCOTT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102977December 14, 2004
SUSPENSION:FRONT:WHEEL BEARING, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
1999 DODGE DURANGO BALL JOINTS FAILED PLACING OUT OF SPEC STRESS ON WHEEL BEARING. WHEEL BEARING FAILED, CAUSING VEHICLE TO HAVE SEVER CONTROL PROBLEMS AT 75 MPH FULLY LOADED. BEARING FAILURE DESTROYED ANTILOCK SYSTEM MAKING VEHICLE VERY DIFFICULT TO STOP. DEALER REPLACED ANTILOCK PARTS AND BEARING BUT DID NOT HAVE BALLJOINTS DUE TO HIGH DEMAND. BALLJOINTS NOT REPLACED DUE TO COST - CAR NOT CURRENTLY DRIVEN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102984December 14, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
PREMATURE WEAR OF UPPER CONTROL ARMS, BUSHINGS AND BALLJOINTS AND LOWER CONTROL ARM BUSHINGS ON MY 1999 DODGE DURANGO AT 77,000 MILES. SQUEAK WAS IDENTIFIED AS THE ABOVE PROBLEM BY A TECHNICIAN NAMED BILL BLACKWOOD AT ALLEN SAMUELS DODGE IN FORT WORTH, TEXAS ON 12/14/04. THE COST OF REPAIRS WAS SAID TO BE $2,312.54 (AN UNREASONABLE AMOUNT!). THE SERVICE REPRESENTATIVE, MR. TERRY WEBER, ADMITTED A PROBLEM WITH THESE PARTS, BUT SIAD THE NEW RECALL ONLY GOES BACK TO THE 2000 MODELS. I BELIEVE IT SHOUD BE EXTENDED TO AT LEAST INCLUDE THE 1999 MODELS ASAP.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103698December 14, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE UPPER BALL JOINT IS MAKING A CLICKING NOISE WHEN THE VEHICLE IS MAKING TURNS, CAUSING THE SUSPENSION TO SHAKE. CONSUMER HAS CONACTED DEALER FOR REPAIRS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102920December 14, 2004
STEERING:LINKAGES:TIE ROD ASSEMBLY
LOUD POPPING OF FRONT END WHEN TURNING .VIBRATES THROUGH STEERING WHEEL.NOT ABLE TO GET ALIGNMENT BECAUSE OF BAD TIE ROD ENDS,HAS NOT FAILED YET BUT DO NOT TRUST VEHICLE WITH FAMILY AS PASSENGERS.HEARD OF POSSIBLE RECALL ON TIE ROD ENDS FOR DODGE.VEHICLE IS 1999 DURANGO . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102921December 14, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I HAVE BEEN FOLLOWING THE RECALL REQUESTS WITH DIAMLER-CHRYSLER AND THE FAILING BALL JOINTS ON THE DODGE DURANGO. IT APPEARS THAT CURRENTLY ONLY THE 2000 TO 2003 MODELS ARE BEING COVERED. THIS IS SOMEWHAT APPALLING AS THE 1998 AND 1999 DODGE DURANGOS SUFFER FROM THE SAME PROBLEM. I CURREMTLY OWN A 1999 MODEL AND PRESENTLY THE UPPER BALL JOINTS ARE FAILING. WHY ARE THE 1998 AND 1999 MODELS NOT INCLUDED IN THE RECALL????? *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102923December 14, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
FAILURE OF UPPER AND LOWER BALL JOINTS ON MY 1999 DURANGO. I WAS TOLD IF I DIDN'T REPLACE THE UPPERS MY TIRES COULD FALL OFF AND IF I DIDN'T REPLACE THE LOWERS I COULD LOOSE MY ABILITY TO STEER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103574December 13, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
COMPLAINT RECEIVED VIA E-MAIL." MY DURANGO IS A 1999 AND HAD TO HAVE ITS UPPER AND LOWER BALL JOINTS REPLACED THIS LAST YEAR. DEALERSHIP THAT I PURCHASED IT FROM, WHICH ALSO DOES ALL OF MY MAINTENANCE, MONITORED THEIR DEMISE. AT FIRST MENTION, I WAS UNABLE TO AFFORD THE REPAIR, AND ASKED THEM TO HOLD OFF. AFTER ABOUT 6 MONTHS, I WAS TOLD THAT THEY WERE SO BAD THAT IT WAS UNSAFE TO PUT MY VEHICLE ON THE ROAD IN THE CONDITION THEY WERE IN. THEREFORE, I HAD THE REPAIR DONE. I AM VERY DISAPPOINTED THAT MY VEHICLE IS NOT BEING CONSIDERED IN THE RECALL.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103577December 13, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
COMPLAINT RECEIVED VIA E-MAIL. I TOOK MY TRUCK TO THE DEALERSHIP TO HAVE WHEELS ALIGNED BECAUSE I HAD BEEN HEARING SOME SNAPPING AND POPPING WHILE TURNING CORNERS AT LOW SPEEDS. AFTER INSPECTING MY TRUCK THE SERVICE MANAGER INFORMED ME THAT THE TRUCK NEEDED NEW UPPER BALL JOINTS. *AK......PROSTROLLO'S INC REPAIRED/REPLACED THE LOWER BALL JOINTS. CONSUMER REPORTED LOWER BALL JOINT FAILURE TO NHTSA AFTER HEARING DURANGOS WERE BEING RECALLED DUE TO THE PROBLEM OF UPPER BALL FAILURE. FEELS 1999 DURANGOS SHOULD BE INCLUDED IN THE RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103579December 13, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
HAD TAKEN VEHICLE FOR INSPECTION IN DECEMBER 2002, AND WAS INFORMED UPPER BALL JOINTS NEEDED REPLACING DUE TO BEING WORN OUT. AT THE NEXT INSPECTION, DECEMBER 2003, THE UPPER BALL JOINTS HAD THE SAME PROBLEM AGAIN. IN JUNE 2004 THE UPPER BALL JOINTS WERE REPLACED; IN DECEMBER 2004 THE UPPER & LOWER BALL JOINTS HAD TO BE REPLACED AFTER NOT PASSING INSPECTION. THERE WAS NO POPPING NOISE HEARD BEFORE EACH REPLACEMENT OF BALL JOINTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103584December 13, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING 30 MPH A RATTLING NOISE CAME FROM THE FRONT END. DEALER STATED THE UPPER BALL JOINTS FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103592December 13, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHEN DRIVING AND STRIKING A BUMP THE FRONT END FEELS AS IF IT IS MOVING, AND THE VEHICLE HAS A LOUD SOUND FROM DRIVERS SIDE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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