Dodge Durango Complaints (2011)

800 consumer complaints on file.

#10630585September 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE PART WAS ORDERED MULTIPLE TIMES. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630633September 4, 2014
SERVICE BRAKES
YOU SENT OUT A RECALL ON MY VEHICLE. I CALLED AND MADE AN APPT., WITH DEALERSHIP FOR JUNE 2014. WHEN I SHOWED FOR MY APPT., I WAS INFORMED THAT THEY DID NOT HAVE PARTS NEEDED TO FIX MY VEHICLE. I WAS TOLD TO CALL THEM IN AUGUST BECAUSE THAT'S WHEN THE PARTS WOULD BE IN. I CALLED IN AUGUST AND WAS TOLD THEY ARE ONLY GETTING A FEW PARTS AT A TIME AND FOR ME TO CHECK BACK PERIODICALLY. I JUST CALLED THEM AND THEY NOW HAVE PUT ME ON A WAITING LIST STATING THEY STILL DO NOT HAVE PARTS AND THAT SEVERAL ARE IN FRONT OF ME ON LIST. YOUR LETTER STATES THAT I NEED TO FILE A COMPLAINT IF THE PROBLEM IS NOT FIXED WITHOUT CHARGE AND IN A TIMELY MANNER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630696September 4, 2014
ENGINE, FUEL/PROPULSION SYSTEM, ELECTRICAL SYSTEM
THE PROBLEM FIRST MANIFESTED ITSELF IN AN OCCASIONAL DIFFICULTY STARTING THE VEHICLE, TYPICALLY AFTER IT SAT OVERNIGHT. UPON PRESSING THE START BUTTON THE STARTER WOULD ENGAGE BUT THE ENGINE WOULD NOT START. PRESSING THE START BUTTON AGAIN TO STOP THE CRANKING AND THEN RE-PRESSING THE BUTTON WOULD GET THE ENGINE TO START. WEEKS WOULD SOMETIMES GO BY WITHOUT THE PROBLEM RECURRING. AROUND THE MIDDLE OF JULY 2014 THE PROBLEM STARTED TO GET MUCH WORSE, THE CAR SOMETIMES NOT STARTING MULTIPLE TIMES DURING THE DAY EVEN AFTER SHORT STOPS. AROUND THE END OF JULY MY WIFE HAD THE PROBLEM HAPPEN TO HER, GOT THE VEHICLE STARTED, BUT AS SHE BACKED OUT OF A PARKING SPOT THE VEHICLE STALLED IN THE TRAFFIC LANE. AFTER THAT INCIDENT I TOOK THE VEHICLE TO A DODGE DEALERSHIP WHERE THEY "CLEARED SEVERAL FAULT CODES" AND SENT ME ON MY WAY. THREE DAYS LATER THE VEHICLE ONCE AGAIN WOULDN'T START, BUT THE "RESET AND REPRESS" TACTIC WOULD WORK AND THE VEHICLE WOULD RUN. AROUND AUGUST 7 2014 THE PROBLEM GOT MUCH WORSE. THE VEHICLE TOOK MULTIPLE ATTEMPTS AND 1-2 MINUTES TO GET RUNNING ON SEVERAL MORNINGS, NOW THOUGH THE VEHICLE WOULD STALL ONCE STARTED AND BEFORE MOVING. ONCE RUNNING, IN GEAR, AND MOVING THE CAR WOULD RUN FINE. CAR FAILED TO START THEN EACH MORNING AUG 15-17, TAKING 1-2 MINUTES EACH MORNING AND MULTIPLE STALLS. ON AFTERNOON OF AUGUST 17, 5 MINUTES AFTER MAKING A DEALER APT FOR NEXT MORNING, I WAS DRIVING AT ABOUT 10 MILES PER HOUR AND THE ENGINE DIED COMPLETELY, POWER STEERING AND BRAKES WENT OUT AS WELL. ONLY AFTER 3 MINUTES DID FINALLY USING THE REMOTE START FUNCTION ON THE KEY FOB GET THE VEHICLE TO START AND RUN, THIS ON A VERY BUSY ROADWAY BLOCKING A LANE OF TRAFFIC. NEXT DAY VEHICLE WOULD NOT START AT THE DEALER EITHER, THEY DIAGNOSED A BAD TIPM MODULE AND OFFERED ME A NEW MODULE FOR $1200 OR A "RELAY KIT" FOR $587. NEW MODULE CURED PROBLEM FOR NOW. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630772September 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND IMMEDIATELY. THE VEHICLE RESUMED NORMAL OPERATION SHORTLY AFTER. THE FAILURE RECURRED TWICE. THE CONTACT WAS AWARE OF RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 45,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630822September 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630328September 3, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START DURING THE DAYTIME OR WHEN THE VEHICLE WAS HOT. THE PROBLEM HAS OCCURRED NUMEROUS OF TIMES. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR INDEPENDENT MECHANIC. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED ABOUT THE FAILURE. THE APPROXIMATE FAILURE WAS 59,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630379September 3, 2014
SERVICE BRAKES, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL). HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630402September 3, 2014
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES AND SERVICE BRAKES, HYDRAULIC) AND CAMPAIGN ID NUMBER: 14V391000 (LIGHTING). HOWEVER, THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT PROVIDE A SPECIFIC DATE WHEN THE PARTS WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIRS. THE CONTACT WAS NOT EXPERIENCING A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10630033September 2, 2014
ELECTRICAL SYSTEM
THE INITIAL INDICATION OF A PROBLEM WAS THE VEHICLES INABILITY TO START (USUALLY TOOK 3-4 TRIES). ONCE IT STARTED THE FIRST TIME IT WOULD SHUTTER THEN SHUT OFF AGAIN. FINALLY STARTING OKAY AFTER SEVERAL STUMBLING STARTS. IT WOULD RANDOMLY CUT OFF WHILE DRIVING (MAKES THE POWER BRAKES AND STEERING VERY DIFFICULT TO HANDLE). THE FINAL TIME WAS WHEN THE TRANSMISSION WOULD NOT GO BACK INTO DRIVE (OR PARK). IT WOULD ACT AS IF IN NEUTRAL EXCEPT THERE WAS AN AUDIBLE BUZZING WHEN CLICKED BACK TO PARK. THE INITIAL ENGINE ISSUES TURNED OUT TO BE THE TIPM (TOTAL INTEGRATED POWER MODULE). THE FUEL PUMP WAS BEING SHUT DOWN BY THE TIPM. THE SECOND ISSUE WITH THE TRANSMISSION WAS DUE TO A 4 LOW NEUTRAL SWITCH BEING STUCK IN THE DOWN POSITION. BOTH ARE BEING FIXED MY OUR EXPENSE NOW AS THEY ARE NO LONGER COVERED UNDER WARRANTY. THESE PARTS ARE EXPENSIVE AND CAUSED SOME SAFETY OF USE ISSUES AS AN INEXPERIENCED DRIVER MAY HAVE HAD AN ACCIDENT WHEN THE POWER STEERING AND BRAKES WERE DIFFICULT TO HANDLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629914September 1, 2014
ELECTRICAL SYSTEM, ENGINE, FUEL/PROPULSION SYSTEM
I HAVE A 2011 DODGE DURANGE THAT HAS A FAILING TIPM (TOTALLY INTEGRATED POWER MODULE) AND DODGE IS AWARE OF THIS PROBLEM HOWEVER, WILL CONTINUE TO SELL THE CARS WITHOUT FIXING SO WE GET SO SPEND OVER 1,000.00 TO FIX IT! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629672August 31, 2014
ELECTRICAL SYSTEM
APPARENTLY MY TIPM HAD MALFUNCTIONED, CAUSING IGNITION PROBLEMS IN MY VEHICLE. I AM AWARE THAT THIS IS A ONGOING ISSUE WITH A MULTITUDE OF DODGE VEHICLES AND DODGE REFUSES TO ADDRESS THIS PROBLEM. UNACCEPTABLE!!!!!!!!!! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629680August 31, 2014
ELECTRICAL SYSTEM
THIS USED VEHICLE (NO FULL FACTORY WARRANTY) WAS PURCHASED AT A LOCAL DODGE DEALER IN THE SOUTH HOUSTON, TEXAS AREA ON TUESDAY AUGUST 26, 2014 WITH 39,332 MILES ON IT. THE DRIVE HOME WAS ABOUT 96 MILES +-. THE NEXT MORNING WEDNESDAY AUGUST 27, 2014 I WENT OUT TO THE 2011 DODGE DURANGO CITADEL I JUST PURCHASED AND WHEN I ATTEMPTED TO START THE DURANGO, THE STARTER JUST CRANKED & CRANKED WITH NO STARTING, SO THE START BUTTON HAD TO BE PUSHED TO STOP THE CRANKING SO THE STARTER WOULD NOT BURN UP. THIS IS ONE OF THE KNOWN PROBLEM WITH THE TICM (TOTALLY INTEGRATED POWER MODULE) THAT CHRYSLER IS AWARE OF, AND IT IS KNOWN THAT THE ENGINE COULD POSSIBLE SHUT DOWN WHILE DRIVING. CHRYSLER/DODGE MUST BE REQUIRED TO HAVE A RECALL BEFORE SOMEONE GET KILLED. IT IS ALSO BELIEVED THAT THE DEALER KNEW FULLY WELL THAT THE PROBLEM EXISTED WHEN THEY SOLD ME THE CAR, AS THEY HAD THE VEHICLE FOR ABOUT 7-9 DAY'S BEFORE LISTING IT FOR SALE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629735August 31, 2014
ELECTRICAL SYSTEM
I WENT TO START THE DURANGO AND IT WOULDN'T START. LIKE AN OLDER CAR DOES WHEN IT IS COLD. AFTER SEVERAL TRIES IT WILL START. THROUGHOUT THE DAY IT USUALLY STARTS UP. AFTER FOOTBALL PRACTICE A COUPLE DAYS AGO I HAD THE SAME ISSUE. I HAVE BEEN HAVING TROUBLE MOSTLY IN THE MORNINGS. IT HAS STARTED TO TURN INTO AN EVERYDAY THING. IT IS TAKING LONGER AND LONGER TO START THE DURANGO. ONE EVENING AS I PULLED OUT OF MY DRIVEWAY THE DURANGO DIED. I WAS HALFWAY PULLED OUT INTO THE ROAD AND IT TOOK ALMOST 10 MINUTES TO GET IT STARTED. CARS HAD TO GO AROUND ME. I WAS VERY CONCERNED FOR MY CHILDREN (13 MONTHS, AND 8 YEARS) AND MY OWN SAFETY. AFTER FURTHER INVESTIGATION I HAVE FOUND OTHERS HAVE HAD THE SAME ISSUES WITH DURANGOS. I REALLY THINK YOU SHOULD RECALL THE TIPM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10629752August 31, 2014
ELECTRICAL SYSTEM
YESTERDAY, AFTER MY OIL CHANGE, THE ENGINE WOULD NOT START. IT HAS DONE THIS SEVERAL TIMES BEFORE AT VARIOUS TIMES BUT NEVER RIGHT AFTER AN OIL CHANGE. IT CRANKED AND CRANKED BUT WOULD NOT START. TRIED MANY TIMES. IT FINALLY STARTED AFTER ABOUT 5 MINUTES AND I WENT HOME. ONCE HOME, I STARTED IT THREE TIMES JUST TO MAKE SURE IT WOULD START. THEN, THIS MORNING, IT WOULD NOT START. HAVE TRIED SEVERAL TIMES TODAY AND STILL WON'T START NO MATTER WHAT. THERE IS A RED LIGHTNING BOLT AND IT SAYS KEY NOT DETECTED MESSAGE. THE KEYS HAVE NEW BATTERIES. HAVE CHECKED INTERNET FOR COMPLAINTS. THERE ARE MANY LIKE THIS. PLEASE DO A RECALL AND FIX THE ISSUE OR PAY ME FOR THE TOWING AND REPAIRS I HAVE TO MAKE TO THIS VEHICLE. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628862August 27, 2014
ELECTRICAL SYSTEM
ON JULY 30TH, 2014 MY WIFE WENT SHOPPING AND WHEN SHE CAME OUT THE CAR WAS RUNNING. I ASKED HER IF SHE WAS SURE SHE SHUT IT OFF. SHE SAID YES. THEN A FEW DAY'S LATER WE WENT TO EAT AND UPON TRYING TO START THE CAR TO LEAVE IT WOULD NOT START. IT SAID PRESS START. IT DID AND NOTHING. AFTER SEVERAL ATTEMPTS IT STARTED WITH THE SECURITY ALARM GOING OFF. I SHUT OFF AND RE-STARTED AND ALL APPEARED OK. TODAY AUGUST 27, 2014 I WENT TO A STORE AND WHEN I CAME OUT THE CAR AGAIN WAS RUNNING. I AM 100% POSITIVE THAT I DID SHUT OFF AND ALSO LOCKED THE CAR. THE CAR WAS RUNNING AND THE MESSAGE WAS TO PRESS THE START, WITH THE CAR ALREADY RUNNING! ON THE WAY HOME, IT SEEMED WARM WITH THE AC GOING. I HAD PUSHED THE AUTO BUTTON AND NOTICED THE AC SHOWED OFF. ON THE WAY HOME I TESTED THE AC BY PUSHING AUTO AND THE AC WENT OFF. I PUSHED JUST THE AC AND IT STAYED ON. THIS IS AND INCIDENTAL ISSUE WITH MY MAIN CONCERN BEING THE "GHOST" STARTING AND THE TROUBLE STARTING. I WAS TRYING TO CHECK MY VIN FOR ANY RECALLS OR COMPLAINTS AND FOUND THAT THERE ARE MANY COMPLAINTS ON THIS VEHICLE WITH THE TIPM MODULE. IT APPEARS FROM READING OTHER COMPLAINTS THAT WE COULD BE IN STORE FOR MORE ISSUES, SOME POSSIBLY DANGEROUS. I AM TRYING INQUIRE WITH THE DEALER SERVICE TO SEE WHAT THEY SAY. I HAVE BEEN WAITING FOR 2 HOURS FOR THEM TO CALL ME (THEY WERE BUSY WHEN I CALLED AND THE OPERATOR LEFT THEM MY MESSAGE AND TO CALL ME). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628357August 26, 2014
ELECTRICAL SYSTEM
ON THE ABOVE DATE MY WIFE WAS DRIVING THROUGH THE TOWN OF PAX, WV WHEN OUR 2011 DODGE DURANGO STALLED IN THE MIDDLE OF THE STREET, ON AN INCLINE. THANKFULLY SHE WAS NEAR A CHURCH AND WAS ABLE TO COAST INTO THE PARKING LOT. SINCE THAT TIME I HAVE HAD TO PURCHASE A NEW BATTERY ( $200) BECAUSE OUR FUEL PUMP WILL NOT SHUT OFF, EVEN WHEN THE CAR IS TURNED OFF. I HAVE TO UNHOOK THE POSITIVE BATTERY LEADS TO GET IT TO GO OFF. I HAVE HAD 2 DIAGNOSTICS RUN ON IT AND THEY BOTH CAME UP WITH NEGATIVE RESULTS ( ONE WAS RUN BY A LOCAL MECHANIC THE OTHER BY A REGISTERED CHRYSLER DEALER AT $99). I TOOK IT TO A THIRD MECHANIC WHO TOLD ME IT WAS MY TIPM AND IT WOULD HAVE TO BE CHANGED AT A DEALERSHIP SO THAT IT COULD BE PROGRAMMED CORRECTLY. THIS PART WILL COST $852 AND WITH LABOR WILL COST ME AROUND $1100. THIS IS EXTRA MONEY I SHOULD NOT BE HAVING TO SPEND SEEING AS HOW I HAVE OWNED THIS CAR FOR LESS THAN A YEAR. CHRYSLER KNOWS THE PROBLEM IS THERE THEY SHOULD BE MADE TO DO SOMETHING BEFORE SOMEONE IS KILLED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10628608August 26, 2014
ELECTRICAL SYSTEM
WHEN TRYING TO START THE VEHICLE, IT CRANKS CONTINUOUSLY WITH OUT STARTING. THIS HAS HAPPENED MULTIPLE TIMES. THE VEHICLE STARTS WHEN IT WANTS TO. I BROUGHT THE AUTO TO THE DEALERSHIP AND WAS TOLD IT WAS A FAULTY TIPM..THE DEALERSHIP DOES NOT HAVE THE PART,AND IT IS ON BACK ORDER..APPROXIMATELY $1400 TO REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627705August 23, 2014
ELECTRICAL SYSTEM
PROBLEMS STARTING CAR. INTERMITTENTLY THE VEHICLE WOULD CRANK BUT NOT START. DIDN'T MATTER IF THE CAR WAS IN A GARAGE OR OUTSIDE. COULD TAKE UPWARDS OF 20 MINUTES TO GET THE ENGINE RUNNING. DIAGNOSED AS TIPM FAILURE AND MODULE REPLACED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627643August 22, 2014
ELECTRICAL SYSTEM
TIPM PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10627144August 21, 2014
ENGINE, ELECTRICAL SYSTEM
WE ATTEMPTED TO START OUR VEHICLE, BUT THE ENGINE WOULD NOT START. AFTER SEVERAL MINUTES VEHICLE STARTED BUT STUTTERED, AS IF THEIR WAS NO FUEL GOING TO THE ENGINE. THERE HAD BEEN NO ENGINE OR SERVICE LIGHTS AT THE TIME. I RESEARCHED THE ISSUE ONLINE AND FOUND THAT MANY DURANGO AND CHEROKEE OWNERS HAVE EXPERIENCED SIMILAR ISSUES, AND THE CAUSE WAS THE TIPM. I TOOK MY VEHICLE TO THE DEALERSHIP AND THEY TESTED IT, AND FOUND IT WAS A PROBLEM WITH THE TIPM, WHICH WAS FAILING TO ENGAGE THE FUEL PUMP. LUCKILY OUR CAR WAS PARKED AT THE TIME THE PROBLEM STARTED. MY WIFE GENERALLY DRIVES THIS VEHICLE WITH MY TWO SMALL CHILDREN. OUR WARRANTY ENDED AT 36000 MILES, SO IT WAS NOT COVERED. MY OPTIONS WERE TO REPLACE THE TIPM FOR 1200 DOLLARS, OR PAY 428 DOLLARS TO HAVE AN EXTERNAL RELAY INSTALLED TO BYPASS THE FAULTY TIPM (CHRYSLER STAR CASE #[XXX]). WE CHOSE TO HAVE THE BYPASS INSTALLED. VEHICLE IS RUNNING FINE AT THIS POINT, BUT WE ARE WORRIED OTHER ISSUES (AIR BAGS DEPLOYED ETC) WILL BE A FUTURE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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