Dodge Durango Complaints (2012)

640 consumer complaints on file.

#10562823February 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE BRAKE TOOK LONGER TO ENGAGE DURING COLD WEATHER AND THE FAILURE WAS EXPERIENCED SEVERAL TIMES. THE DEALER UPDATED THE BRAKE COMPUTER INTERLOCK SYSTEM AND THE FAILURE WAS CORRECTED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 20,000. UPDATED 2/27/14*CN UPDATED 3/6/2014 *JS UPDATED 03/07/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562562February 2, 2014
SERVICE BRAKES
PULLING CAR OUT OF DRIVEWAY HEADING DOWN THE STREET. APPROACHING THE STOP SIGN ATTEMPTED TO BRAKE AND THE CAR HAD COMPLETE BRAKE FAILURE; THEREFORE, I WAITED UNTIL THE CAR ROLLED TO A STOP. TOOK THE CAR TO THE DODGE DEALERSHIP ADVISING WHAT TOOK PLACE. THEY INSPECTED THE CAR AND SAID THERE WERE NO ISSUES WITH THE CAR OR BRAKING SYSTEM. I WAS GIVEN BACK MY CAR AND I DROVE HOME, BRAKES WORKED. THE NEXT DAY, THE SAME ISSUE OCCURRED; I PULLED OUT OF MY DRIVEWAY HEADING DOWN THE STREET. APPROACHING THE STOP SIGN ATTEMPTED TO BRAKE AND AGAIN HAD COMPLETE BRAKE FAILURE. I TOOK THE CAR BACK TO THE DODGE DEALERSHIP, THEY INSPECTED AGAIN AND SAID MY MASTER CYLINDER WAS DEFECTED, ALONG WITH THE BRAKE POWER BOOSTER. THEY ADVISED ME THE PARTS WERE NOT BEING MANUFACTURED AT THIS TIME. I CONTACTED DODGE CORPORATION TO INQUIRE ON THIS MATTER, CONCERNED THAT THIS MAY BE A RECALL OR THAT THERE IS MAJOR ISSUE WITH DODGE DURANGO BRAKING SYSTEMS AND WAS TOLD BY [XXX] THAT THE PART WAS BEING MADE BUT DID NOT KNOW WHEN IT WOULD SHIP. SHE ALSO DID NOT HAVE ANY OTHER INFORMATION TO PROVIDE AS TO OTHER BRAKE ISSUES WITH DODGE DURANGO AND OR RECALL. I FELT A RESPONSIBILITY TO REPORT THIS TO YOU DUE TO THE SEVERE SAFETY ISSUE OF DODGE DURANGO'S ON THE ROAD THAT MAY ENCOUNTER COMPLETE BRAKE FAILURE. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10562395January 31, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE STALLED WITHOUT WARNING WHILE AT A STOP LIGHT AND WHILE MAKING A TURN. THE CONTACT ALSO STATED THAT THE CENTRAL COMPUTER WAS REPLACED DUE TO THE ENGINE FAILING TO START; HOWEVER, THE REPAIR CAUSED THE VEHICLE TO STALL. THE DEALER PERFORMED A DIAGNOSTIC TEST THAT WAS UNABLE TO LOCATE A FAILURE CODE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 36,848. UPDATED 03/31/14*LJ THE DEALER REPLACED THE CENTER COMPUTER AND SO FAR, THE STALLING HAS NOT RETURNED. UPDATED 04/01/14
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10561836January 28, 2014
ENGINE
I HAVE HAD MY VEHICLE FOR A LITTLE LESS THAN TWO YEARS. AND MY RADIATOR HAS HAD A HOLE IN IT. AND I HAVE SEVERAL MAJOR MECHANICAL ISSUES THAT ARE NOT A PART OF REGULAR SCHEDULED MAINTENANCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10560657January 20, 2014
EXTERIOR LIGHTING
I NORMALLY DRIVE W/THE HEADLIGHTS IN THE AUTO ON POSITION AND ALL OF THE SUDDEN THE HEADLIGHTS AND MY DASH LIGHT TURNED OFF, WHEN I SWITCHED TO MANUALLY TURN THEM ON THEY CAME ON. THIS HAS BEEN HAPPENING INTERMITTENTLY BUT I HAVE NOT YET CONTACTED THE DEALER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10559463January 11, 2014
STEERING
LEASED 2012 DURANGO ON 12/28/11. AT 9353 MILES ON 12/7/12 THE POWER STEERING SYSTEM RUPTURED WHILE MAKING A TURN INTO A PARKING LOT. POWER STEERING FLUID COVERED ENGINE AND ENGINE COMPARTMENT. COMPLETE FAILURE OF ALL POWER STEERING, VEHICLE WAS VERY DIFFICULT TO MANEUVER TO A SAFE SPOT OUT OF TRAFFIC. VEHICLE HAD TO BE FLATBED TO DEALER. DODGE SERVICE STATED THAT A FITTING ON A HOSE HAD BROKEN OR FALLEN OFF. IT WAS REPAIRED. AT 21,922 MILES ON 1/09/13 ONCE AGAIN AS I PULLED OUT OF TRAFFIC INTO A SHOPPING CENTER THE SAME THING HAPPENED AGAIN. COMPLETE FAILURE OF ALL POWER STEERING, FLATBED TO DODGE DEALER AND AM TOLD THAT ALL HOSES AND PUMP ASSEMBLY NEED TO BE REPLACED. I UNDERSTAND SOMETHING HAPPENING ONCE. TWICE IS A ISSUE. CONTACTED DODGE AND WAS TOLD THERE ARE NO OTHER REPORTS OF THIS. AFTER A LITTLE SEARCHING DODGE CUSTOMER SERVICE REP SAID THERE HAVE BEEN REPORTS OF SOMETHING LIKE THIS ON SOME 2012 JEEPS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10551701November 10, 2013
ENGINE
THE VEHICLE WAS PURCHASED USED WITH APPROXIMATELY 19,000 MILES. CURRENT MILEAGE IS 37,705. DURING ABOUT 1/3 OF ALL ENGINE STARTS, HOT AND COLD, THE ENGINE WILL RUN BRIEFLY (LESS THAN 5 SECONDS) AND THEN STALL. THE ENGINE WILL USUALLY START AND RUN ON THE SECOND TRY BUT SOMETIMES WILL NOT START UNTIL THE THIRD TRY. THE VEHICLE WAS INSPECTED AT APPROXIMATELY 30,000 MILES BY THE LOCAL CHRYSLER DEALERSHIP IN CATHEDRAL CITY, CA, WHICH REPORTED THEY COULD NOT DUPLICATE THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10547800October 14, 2013
ELECTRICAL SYSTEM
THERE HAS BEEN MORE THAN ONE INCIDENT DATE ON THIS ISSUE. I JUST ENTERED THE LAST TIME IT HAS HAPPENED. WHEN GOING TO START MY VEHICLE IT STARTS, THAN AUTOMATICALLY STALLS. I HAVE HAD THIS HAPPEN OVER 6 TIMES IN THE LAST 2 MONTHS. I HAVE READ COUNTLESS REPORTS OF OTHER CHRYSLER VEHICLES HAVING THIS SAME ISSUE...WITH THE TIPM. HOW THERE IS A NATIONAL BACK ORDER AND PEOPLE'S CARS HAVE BEEN IN SHOPS FOR OVER A MONTH. CHRYSLER NEEDS TO ISSUE A RECALL AND GET THIS PROBLEM FIXED! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10545233September 24, 2013
ENGINE
TL* THE CONTACT 2012 DODGE DURANGO. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS WHERE IT WAS STATED THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS NOT AVAILABLE THE APPROXIMATE FAILURE MILEAGE WAS 38,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10521557June 24, 2013
POWER TRAIN
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 23 MPH, THE VEHICLE FAILED TO SHIFT GEARS AND ACCELERATE. THE FAILURE RECURRED FREQUENTLY. THE VEHICLE WAS TAKEN TO THE DEALER BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE FAILURE WAS REPORTED TO THE MANUFACTURER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 100. THE CURRENT MILEAGE WAS 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10505544April 3, 2013
UNKNOWN OR OTHER
ON NUMEROUS OCCASIONS WHEN I GET IN THE VEHICLE TO START IT, VIA PUSH BUTTON START, THE VEHICLE WILL START AN IMMEDIATELY SHUT DOWN. ATTEMPTS TO RESTART THE VEHICLE RESULT IN A 15-30 SECOND REPETITIVE START LOOP WITHOUT THE VEHICLE STARTING, AT WHICH POINT A RED LIGHT WILL BEGIN BLINKING ON THE CENTER CONSOLE. TYPICALLY THE VEHICLE HAS TO REST FOR APPROXIMATELY TWO MINUTES BEFORE ATTEMPTING A RESTART, SOME OF WHICH ARE SUCCESSFUL AND SOME ARE NOT. THE VEHICLE IS ALSO TAKING UP TO 10 SECONDS TO SHUT DOWN ONCE THE PUSH BUTTON IS DEPRESSED TO TURN OF THE VEHICLE. THIS IS BEGINNING TO BECOME A REAL SAFETY CONCERN AS IN AN EMERGENCY I CANNOT TRUST THAT I CAN SHUT DOWN THE ENGINE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10498078February 13, 2013
SERVICE BRAKES
BRAKING SYSTEM VACUUM BOOST IS LEAKING OVER A SHORT PERIOD OF TIME (TYPICALLY 8 HOURS). PEDAL FEEL IS FIRM AFTER THE TIME PERIOD AND DIFFICULT TO DEPRESS. AFTER VEHICLE IS STARTED THE VACUUM BOOST AND PEDAL FEEL RETURNS TO NORMAL. A DEALER SERVICE APPOINTMENT HAS BEEN MADE FOR A DIAGNOSTIC AND REPAIR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10493093January 15, 2013
POWER TRAIN
WHEN DRIVING THE VEHICLE DURING THE FIRST SNOW STORM OF THE SEASON WHEN I REACHED MY DESTINATION I WAS UNABLE TO SHIFT THE VEHICLE INTO PARK OR REVERSE. THE ONLY THING I COULD DO IS DRIVE OR NEUTRAL. AFTER TAKING THE VEHICLE TO THE DEALERSHIP I WAS TOLD THAT SNOW HAD GOTTEN LODGED IN THE DRIVE SHAFT THEREFORE NOT ALLOWING THE CAR TO BE SHIFTED. CHRYSLER TOLD ME THAT THIS PROBABLY WOULDN'T HAPPEN AGAIN AND THAT IT WAS BECAUSE WE HAD HEAVY WET SNOW. THIS IS WISCONSIN!!! WE GET SNOW ALL OF THE TIME. THEY STATED THAT THERE IS NOTHING THAT THEY CAN DO TO MAKE SURE IT DOES NOT HAPPEN AGAIN. I AM GLAD THAT I WAS NOT IN A POSITION WHERE I NEEDED TO REVERSE THE VEHICLE OR I WOULD HAVE BEEN STUCK 55 MILES FROM HOME IN A SNOW STORM! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10491242January 3, 2013
SERVICE BRAKES, HYDRAULIC
WHAT HAPPENS: INCONSISTENT AND INTERMITTENT TEMPORARY BRAKE/POWER FAILURE. BRAKE PEDAL TEMPORARILY BECOMES EXTREMELY HARD AND HIGH WITH ALMOST NO PEDAL MOVEMENT OR NO/MINIMAL PERCEIVED BRAKING. SUSTAINED MAXIMUM PEDAL PRESSURE (UP TO 5 SECONDS) AND THE BRAKES MAGICALLY RETURN. PEDAL DEPRESSED TO THE STOPS, IMMEDIATELY ENGAGING THE ABS AND MAXIMUM PANIC STOP. BRAKE PEDAL CAN MODULATED IF EXPERIENCING THE UNEXPECTED PANIC STOP. WHEN IT OCCURS OR CAUSES IT TO OCCUR: MORNING COMMUTING (HIGHWAY AND FREEWAY DRIVING): IMMEDIATELY APPLY THE BRAKE PEDAL AFTER 75%-100% ACCELERATION FROM 0-65 MPH ON THE ENTRANCE RAMP OR FROM FREEWAY STOP LIGHT. TRANSMISSION MUST SHIFT AT AROUND 60 MPH. FREEWAY DRIVING (IMMEDIATELY APPLYING THE BRAKE AFTER ANY OF THESE CONDITIONS) MERGING AND ACCELERATING INTO TRAFFIC, MAINTAINING STEADY SPEED UP LONG GRADES REQUIRING INCREASING PEDAL PRESSURE, SLOWLY ACCELERATING FROM 45-65 MPH SUCH THAT THE TRANSMISSION DOES NOT SHIFT DOWN, TRAILER TOWING: ANY LONG STEADY PULL MAINTAINING 40-60 MPH HIGHWAY SPEED WHILE IN HIGH GEAR. COLD MORNING 5-10 DEGREE F. TOOK 8-10 BLOCKS FOR THE BRAKE PEDAL TO BE NORMAL. STARTED OUT HIGH/HARD/ ALMOST NO BRAKES AND SLOWLY GOT BETTER THEN WORKED NORMALLY. DEALER RESULTS: DEALER REPLACED MASTER CYLINDER. DEALER CAN REPRODUCE RESULTS. STATES ALL TEST DIAGNOSTICS SHOW THE BRAKING SYSTEM IS WORKING AS EXPECTED AND DESIGNED. SYMPTOMS STILL OCCURRING. ..UPDATED 02/06/14 *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10484704November 14, 2012
SUSPENSION
SINCE THE VEHICLE WAS BRAND NEW ITS HAS HAD A VIBRATION IN THE STEERING WHEEL AND PULLS HARD TO THE RIGHT. I HAVE HAD THE VEHICLE TO THE DEALER MANY TIMES WITH NO SUCCESS. I FOUND THE ISSUE MYSELF ONCE I LOOKED UNDER THE CAR. BOTH FRONT STRUTS ARE BLOWN, SPRAYING OIL ONTO OTHER COMPONENTS, FRAME AND LEAKING ONTO THE FLOOR OF THE GARAGE. THE VEHICLE SLIDSIDE WAYS ON A LEFT HAND TURN FROM A STOP LIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10482848November 1, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT SHE WAS DRIVING AT LOW SPEEDS AT APPROXIMATELY 3 TO 5 MPH AND PULLING INTO HER CARPORT, AS SHE WAS DEPRESSING THE BRAKES THEY DID NOT ENGAGE. THE BRAKES FAILED, AND SHE CRASHED INTO HER LAWN MOWER, PUSHING IT INTO HER GARAGE DOOR. THE CONTACT DID NOT SUSTAIN ANY INJURIES. THE POLICE WERE NOT CONTACTED. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC, BUT HAS NOT BEEN REPAIRED DUE TO A PENDING INVESTIGATION. THE MANUFACTURER WAS LATER CONTACTED AND WAS ADVISED THAT A MANAGER WOULD BE GIVING HER CALL BACK. THE FAILURE AND CURRENT MILEAGE WAS APPROXIMATELY 3,100. UPDATED 02/06/14*LJ
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10477300September 27, 2012
POWER TRAIN, ENGINE AND ENGINE COOLING
PULLED OUT INTO TRAFFIC AND VEHICLE WENT INTO "LIMP MODE". WAS ABLE TO SLOWLY MOVE TO THE SIDE OF THE ROAD BUT ALMOST GOT HIT. THIS IS NOT THE FIRST TIME THIS VEHICLE HAS DONE THIS. THIS IS THE THIRD TIME IT HAS BEEN IN THE SHOP FOR THIS PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462349June 19, 2012
ENGINE, FUEL/PROPULSION SYSTEM
SITTING IDLE ON A DRIVEWAY VEHICLE BEGAN TO SMOKE AND SMELL. PUNCHED GAS THREE TIMES AND EACH TIME HUGE WHITE BLUE CLOUD OF SMOKE PUSHED OUT. SMELL OF BURNING METAL CAME WITH CLOUD OF SMOKE. TOOK TO DEALERSHIP WHERE THEY AT FIRST COULD NOT RECREATE THE PROBLEM. AFTER PLACING THE VEHICLE ON AN INCLINE AND STARTING IT UP THEY TOO GOT THE SMOKE, AND NOT JUST FROM MINE BUT FROM ANOTHER ON THE LOT. THEY TELL ME THAT IT IS THE OIL PAN DESIGN IS FAULTY AND THAT MY VEHICLE WILL SMOKE WHEN ON AN INCLINE, DRIVEWAY, HILL, STUCK IN TRAFFIC AT A SLOPE. THE EMISSIONS ARE HORRENDOUS AND I AM SHOCKED THAT A 57 HEMI ENGINE WOULD DO THIS. SHOCKED MORE THAT CHRYSLER KNOWS OF THE PROBLEM AND HAS NOT YET FIXED IT. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10446234February 2, 2012
WHEELS
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE REAR PASSENGER SIDE WHEEL FAILED WHILE DRIVING 30 MPH AND CAUSED THE REAR PASSENGER SIDE TIRE TO BLOWOUT. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER EXAMINED THE VEHICLE AND FOUND THAT THE REAR PASSENGER SIDE WHEEL WAS FRACTURED DUE TO DEFECTIVE MATERIAL. THE VEHICLE WAS REPAIRED AND THE REAR PASSENGER SIDE WHEEL WAS REPLACED. THE FAILURE AND CURRENT MILEAGES WERE 795.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10440859December 21, 2011
ENGINE AND ENGINE COOLING, POWER TRAIN
BRAND NEW VEHICLE LEASE. AT DEALERSHIP WHEN VEHICLE WAS PUT IN GEAR ENGINE STALLED 4 TIMES. SALESMAN ENTERED VEHICLE AND ACCELERATED ENGINE THEN PUT IN GEAR AND VEHICLE CONTINUED TO RUN AND STATED VEHICLE WAS OK. ABOUT 30 MILES AWAY WHEN COMING TO A STOP BECAUSE OF TRAFFIC VEHICLE STALLED IN THE MIDDLE OF A BUSY 50MPH INTERSECTION AND WAS ALMOST STRUCK BY A ONCOMING TRACTOR TRAILER. AFTER LOCKING UP HIS BRAKES AN ACCIDENT WAS JUST BARELY AVOIDED. IT TOOK 4 TRIES TO GET THE DURANGO TO MOVE AGAIN WITHOUT SHUTTING OFF. VEHICLE IS AT THE DEALER NOW AND THEY DO NOT KNOW AS OF YET WHAT THE PROBLEM IS AND REFUSE TO GIVE ME A DIFFERENT VEHICLE. MY FAMILY COULD HAVE BEEN KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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