Dodge Durango Complaints (2012)

640 consumer complaints on file.

#10607890July 2, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT THE RECALL HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE REPAIR. THE DEALER STATED THAT THE PARTS FOR THE REPAIR WERE UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607479July 1, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART TO DO THE REPAIRS WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606867June 29, 2014
POWER TRAIN
AFTER BACKING OUT OF PARKING SPACE PUT VEHICLE IN DRIVE. UPON PLACING MY FOOT ON ACCELERATOR I NOTED THAT VEHICLE BARELY MOVED. LOOKED TO SEE IF VEHICLE WAS IN DRIVE. DISPLAY READ 4. ATTEMPTED SEVERAL TIMES TO PUT VEHICLE IN DRIVE WITHOUT SUCCESS. HAD TO PUT VEHICLE IN PARK, TURN ENGINE OFF AND THE RESTART. THIS WAS THE FIRST TIME THIS HAS OCCURRED. VEHICLE AT DEALER NOW. THIS INCIDENT OCCURRED 1 DAY AFTER I NOTED VEHICLE WAS NOT SHIFTING INTO GEAR WHEN PLACED IN DRIVE OR REVERSE. WOULD HAVE TO WAIT, AFTER MOVING GEARSHIFT, BEFORE TRANSMISSION WOULD ACTUALLY SHIFT TO DRIVE OR REVERSE. AT ONE POINT I PLACED FOOT ON ACCELERATOR WHEN TRANSMISSION HAD NOT SHIFTED AND VEHICLE LURCHED BACKWARDS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606404June 27, 2014
SERVICE BRAKES
WHILE APPLYING THE BRAKES, ADDITIONAL PRESSURE WAS REQUIRED IN ORDER TO ATTEMPT TO STOP. THIS HAS HAPPENED IN COLD WEATHER BUT NOW HAS ALSO HAPPENED IN SUMMER. THE BRAKES FAILED TO COMPLETELY SLOW THE VEHICLE AND A CRASH OCCURRED AT SLOW SPEED. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10598830June 17, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) HOWEVER, THE CONTACT WAS UNABLE TO HAVE THE VEHICLE SERVICED UNDER THE RECALL BECAUSE THE REMEDY PART WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598598June 16, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT RECEIVED NHTSA RECALL CAMPAIGN NUMBER 14V154000 (SERVICE BRAKE , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE A DATE OF WHEN THE PART WOULD BE AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THERE WERE NO FAILURES AT THIS TIME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597659June 11, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED ON THE INSTRUMENT PANEL. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596599June 6, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO.THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). HOWEVER, THE PART WAS UNAVAILABLE TO DO THE REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596024June 4, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER:14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT HE WAS NOTIFIED THAT THE PARTS WERE NOT AVAILABLE AS A RESULT THE RECALL REPAIRS WERE UNABLE TO BE PERFORMED. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THERE WERE NO FAILURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595678June 2, 2014
ELECTRICAL SYSTEM:IGNITION, ENGINE
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE VEHICLE STALLED FOLLOWING THE ILLUMINATION OF THE NO KEY WARNING MESSAGE. THE VEHICLE WAS RESTARTED AND PROCEEDED NORMALLY. THE CONTACT INDICATED THAT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10594646May 28, 2014
SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT THE BRAKES FAILED TO STOP THE VEHICLE AND ABNORMAL FORCE WAS NEEDED FOR THE VEHICLE TO COME TO A COMPLETE STOP. IN ADDITION, THE BRAKE LIGHTS ILLUMINATED WHEN THE BRAKES WERE NOT APPLIED. THE FAILURE WAS INTERMITTENT. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHERE IT WAS REPAIRED TWICE BUT THE FAILURE RECURRED. THE REPAIRS WERE UNKNOWN. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER THE PARTS WERE NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592802May 20, 2014
ELECTRICAL SYSTEM
OUR 2012 DODGE DURANGO R/T WAS PURCHASED BRAND NEW AS A REPLACEMENT FOR LEMON LAW BUY BACK OF OUR 2009 DODGE JOURNEY. THE DURANGO IS PLAGUED WITH DESIGN FLAWS. THE MOST OBVIOUS IS THE TIPM TOTAL INTEGRATED MODULE. THE FAILURE OF THIS MODULE RESULTING IN OUR VEHICLE CATCHING FIRE. THE VEHICLE CRANKS BUT DOES NOT START AT TIMES, OTHER TIMES WHEN IT STARTS IT DIES IN THE STREET. WHILE TAKING IT TO THE DEALERSHIP FOR REPAIRS THEY WOULD NOT REPAIR IT AND ANOTHER DEALER DENIED THE REPAIRS. THE ONLY LOANER I WAS PLACED IN WAS A BRAND NEW DURANGO WITH THE PLASTIC STILL COVERING THE SEATS, FLOOR ETC. THE BRAND NEW LOANER ALSO CONTAINED A FAULTY TIPM. WE DIDN'T EVEN HAVE THE LOANER A DAY BECAUSE THE LIGHTS WERE BRIGHT LIGHTING EVERYONE, ALARM WAS GOING OFF DRIVING DOWN THE ROAD, RADIO WAS CRACKLING, THE INSTRUMENT PANEL WAS FLASHING. OUR DURANGO CONTAINS ALL OF THESE ISSUES; LEFT AND RIGHT REAR TAIL LIGHT ASSEMBLIES ARE DEAD, BOTH FRONT STRUTS ARE BLOWN LEAKING, SPRAYING FLUID UNDER THE VEHICLE ONTO THE FRAME AND BRAKE(S), LINE(S), TRANSMISSIONS IS LEAKING, HIGH ENGINE OIL CONSUMPTION. OUR DURANGO IS STILL UNDER FACTORY WARRANTY, PLUS A PLATINUM EXTENDED WARRANTY. WHILE OUR VEHICLE IS COVERED UNDER AN EXTENDED WARRANTY THEY WILL NOT PAY FOR A RENTAL CAR BECAUSE THE TIPM IS NATIONAL BACKORDERED PART. PLEASE.... YOU HAVE TO RECALL THIS VEHICLE BEFORE OTHERS ARE INJURED OR KILLED! *TR
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#10578790April 10, 2014
POWER TRAIN
I HAVE HAD AN INTERMITTENT TRANSMISSION/ELECTRONIC MALFUNCTION. AFTER STARTING THE VEHICLE AND MOVING THE SHIFT LEVER FROM "P" (PARK) TO "D" (DRIVE) THE NUMERAL "4" IS DISPLAYED IN THE EVIC (ELECTRONIC VEHICLE INFORMATION CENTER) WHERE ONE WOULD EXPECT TO SEE THE LETTER "D". AT THIS POINT WHEN THE ACCELERATOR IS PUSHED THE VEHICLE MOVES FORWARD BUT WITH A DISTINCT LACK OF POWER. WHEN MOVING THE SHIFT LEVER TO THE LEFT -- THE ERS (ELECTRONIC RANGE SELECT) FUNCTION OF THE SHIFT LEVER IN NON-FUNCTIONING -- THE VEHICLE STAYS IN 4TH GEAR AND THE NUMERAL IN THE EVIC WINDOW IS STILL "4". THE VEHICLE IS "STUCK" IN 4TH GEAR. THE ONLY WAY TO RETURN THE VEHICLE TO "NORMAL" FUNCTION IS TO TURN IT OFF AND RESTART THE ENGINE. UPON RESTART THE PROBLEM HAS NEVER REPEATED ITSELF. THE INCIDENT HAS HAPPENED NUMEROUS TIMES AND HAS BEEN DOCUMENTED (VIDEO USING AN IPHONE) ON 4 SEPARATE OCCASIONS. I HAVE TAKEN THE VEHICLE TO THE SERVICE DEPARTMENT OF THE DEALER WHERE I PURCHASED IT SEVERAL TIMES, AND ON EACH OCCASION DIFFERENT "FIXES" HAVE BEEN ATTEMPTED. THE "MALFUNCTION" HAPPENED AGAIN ON APRIL 9TH, 2014, THE MOST RECENT OCCURRENCE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578922April 10, 2014
SERVICE BRAKES
DRIVING IN FREEZING WEATHER AT APPROXIMATELY 35-40 MPH. I WENT TO BRAKE, & BRAKES FELT HARD, PEDAL WOULD NOT DEPRESS COMPLETELY, & COMING TO S STOP WAS DIFFICULT & TOOK MORE TIME THAN USUAL. TOOK CAR TO AUTO SHOP NEARBY & THEY DIAGNOSED WITH FAILED BRAKE BOOSTER. HAD CAR TOWED TO CHRYSLER DEALER AS IT WAS DANGEROUS TO DRIVE DUE TO THE LOSS OF BRAKE POWER, IN WHICH IT REMAINED THERE FOR 3 WEEKS DUE TO BOOSTER PART "BEING ON BACK ORDER". SINCE THIS BOOSTER WAS ON BACK ORDER, I ASKED CHRYSLER IF THIS HAS BEEN A COMMON PROBLEM WITH DURANGOS & WAS TOLD NO. THEY TOLD ME THAT SINCE MY VEHICLE WAS OVER THE WARRANTY IN MILEAGE (APPROX 40,000), THE REPAIR WAS NOT COVERED, HOWEVER, THEY GAVE ME DISCOUNT. I'VE READ THE REPORTS & LETTERS ISSUED RELATING TO THIS RECALL IN WHICH THEY STATED THERE IS "NO LOSS IN BRAKING" HOWEVER, THIS WAS UNTRUE IN MY CASE. HAD I BEEN DRIVING ON HIGHWAY WHEN THIS OCCURRED, I WOULD HAVE BEEN IN TROUBLE WITH BRAKING, AS THERE WAS A DEFINITE DECREASE IN BRAKING BY APPROXIMATELY 50%. I CALLED CHRYSLER REGARDING REIMBURSEMENT FOR THIS RECALL, & CHRYSLER WILL NOT ISSUE A REFUND ON WHAT I PAID TO HAVE BRAKE BOOSTER REPLACED AT THIS TIME, STATING TO ME THAT "THIS RECALL DOESN'T AFFECT MY VEHICLE", WHEN IN FACT, THIS RECALL SHOULD HAVE OCCURRED SOONER THAN NOW TO KEEP ME SAFE. I HAVE READ IN THE REPORTS THAT THIS ISSUE WAS IDENTIFIED LAST YEAR. I CONSIDER MYSELF LUCKY TO NOT HAVE BEEN DRIVING AT A HIGH SPEED WHEN THIS OCCURRED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10578551April 9, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2012 DODGE DURANGO. THE CONTACT STATED THAT WHEN STOPPING THE VEHICLE, THE BRAKES WOULD PULSATE AND ENGAGE AN ABRUPT STOP. THE VEHICLE WAS NOT TAKEN FOR INSPECTION OR DIAGNOSIS OF THE FAILURE. THE MANUFACTURE WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 25,000 AND THE CURRENT MILEAGE WAS 56,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577432April 4, 2014
EXTERIOR LIGHTING
AUTOMATIC HEADLIGHTS WILL SHUT OFF UNPREDICTABLY AT NIGHT, REQUIRING THE DRIVER TO REACH DOWN AND TURN THE HEADLIGHTS ON MANUALLY. POTENTIALLY VERY DANGEROUS AS IT IS A DISTRACTION TO THE DRIVER EVEN IF HE KNOWS WHERE THE LIGHT SWITCH IS. VERY DANGEROUS IF YOU ARE DRIVING IN THE DARK AND DO NOT KNOW WHERE YOUR HEADLIGHT SWITCH IS. THIS PROBLEM HAS HAPPENED AT LEAST 20 TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10577099April 3, 2014
SERVICE BRAKES
THE BRAKE PEDAL GOT STUCK AND I THINK THE POWER BOOSTER WAS NOT FUNCTIONING AS THE PEDAL WAS PETRIFIED, *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10575268March 27, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I WAS SETTING AT A TRAFFIC LIGHT WHEN MY HEADLIGHTS CAME ON AND ALL DASH LIGHTS WENT OUT,ANOTHER OCCASION PARKED AND MAP LIGHT CAME ON AND WOULD NOT SHUT OFF ALSO DASH LIGHTS WENT OUT THIS IS HAPPENING TO OFTEN I HAVE HAD IT IN THE DEALER WITH NO LUCK I WILL NOT DRIVE THIS VEHICLE AT NIGHT BECAUSE TO ME IT IS UNSAFE.THIS HAS HAPPENED FIVE TIMES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10574194March 22, 2014
STEERING
HEARD FROM A FRIEND WITH A 2011 DURANGO THAT THEY HAD LOW POWER STEERING FLUID WHEN THEY HAD THEIR MAINTENANCE CHECK UP. I HAD BEEN HEARING A MILD GRINDING NOISE WHEN I WOULD MOVE MY STEERING WHEEL AT TIMES SO I TOOK IT IN TO HAVE IT CHECKED. SURE ENOUGH, THE POWER STEERING FLUID LEVEL WAS AT A VERY LOW LEVEL. THEY HAD TO PUT SOME IN AND THEN SCHEDULE AN APPOINTMENT TO COME BACK AND LOOK FOR A LEAK. CAME BACK, FOUND NO LEAK AND BLAMED IT ON THE MANUFACTURER FOR HAVING AN AIR BUBBLE OR SOMETHING. FRIEND WAS RIGHT. I GUESS IT IS COMMON. CHECK YOUR POWER STEERING FLUID LEVELS! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10564335February 14, 2014
FUEL SYSTEM, GASOLINE
ON JAN 24TH AND ON FEB 7TH, THE DODGE DURANGO DID NOT START AND WAS TOWED VIA ROADSIDE ASSISTANCE TO THE 5 TOWNS CHRYSLER DEALERSHIP FOR REPAIRS THAT COST UNNECESSARY 1200.00. AN EXTERNAL FUEL PUMP RELAY WAS INSTALLED BY THE DEALER. THIS IS A S A RESULT OF AN INADEQUATE, FAULTY AND DEFECTIVE THE FUEL PUMP RELAY WHICH CAUSED THE CAR TO STOP RUNNING. THIS CAN CAUSE ACCIDENTS AND LOSS OF LIVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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