Dodge Durango Complaints (1999)

1,967 consumer complaints on file.

#10031294February 7, 2005
STEERING:LINKAGES:TIE ROD ASSEMBLY, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, ENGINE AND ENGINE COOLING:ENGINE
THE CONSUMER STATED THE STEERING WAS VERY UNSTABLE. TOOK VEHICLE IN FOR A FRONT END ALIGNMENT AND THE DEALER NOTICED THAT THE FRONT BALL JOINTS AND TIE ROD NEEDED REPLACEMENT. *AK THE DEALER ALSO REMOVED AND REPLACED BOTH CONTROL ARMS. *PH *NLM THE ENGINE LIGHT WAS ON. WHEN THE VEHICLE WAS STARTED THE RPM'S ARE HIGH. ENGINE CONTROL MODULATOR AND INJECTOR WIRE HARNESS WAS REPLACED. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109880February 5, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
BALL JOINTS REPORTED TO NEED REPLACING IN 1999 DURANGO IN DECEMBER 2003 (77,000 MILES) BY OUR SERVICE AGENT. SERVICE AGENT ALSO SAID THAT THERE HAVE BEEN A NUMBER OF COMPLAINTS LIKE THIS, AND THAT USDOT AND DAIMLER-CHRYSLER IS LOOKING IN TO IT. WE WERE TOLD BY SERVICE DEPT. AT GREGORY DODGE (HIGHLAND PARK, IL) THAT THERE HAVE NOT BEEN ANY RECALLS, BUT THAT DAIMLER-CHRYSLER WAS LOOKING IN TO COMPLAINTS. BALL JOINTS NOT REPLACED AT THAT TIME BECAUSE WE EXPECTED RECALL. THIS PRODUCT DEFECT WAS IDENTIFIED, AND A RECALL WAS ISSUED IN DECEMBER 2004. WE WERE SHOCKED TO SEE THAT ONLY MY 2000 AND YOUNGER WERE RECALLED FOR THIS DEFECT. WE CHALLENGE THE EXPANSE OF THAT RECALL, BECAUSE IT SHOULD INCLUDE MY 1999 BECAUSE OF THE SAME SAFETY HAZARD.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109882February 5, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
WE WERE DRIVING EAST ON I-90, JUST EAST OF GARY, IN. OUR SUV CAUGHT FIRE, WE COULD SMELL SMOKE, AND WE MADE AN EMERGENCY STOP AT EXIT 17. ANOTHER CAR PULLED UP BEHIND US, AND THE DRIVER SAID HE SAW FLAMES UNDER THE CAR. MY WIFE AND I RAN FROM THE CAR IN FEAR. THE CAR HAD A FULL TANK OF GAS, AND WE FELT OUR LIVES WERE IN JEOPARDY. I TOLD THE TOLL BOOTH ATTENDANT THAT MY CAR WAS ON FIRE, GOT A FIRE EXTINGUISHER FROM HER, AND SHE VOLUNTEERED TO CALL THE FIRE DEPARTMENT. I PUT OUT THE FIRE THAT WAS ON THE DRIVER'S SIDE OF THE FRONT AXLE. WE CALLED OUR STATE FARM AGENT TO REPORT THE INCIDENT. THE SUV WAS TOWED TO GREGORY DODGE IN HIGHLAND PARK, IL TO ASSESS THE DAMAGE, WHERE IT IS STILL BEING EVALUATED. AS A RESULT OF THE FIRE, THE FRONT AXLE AND DRIVE SHAFT DISINTEGRATED. *JB
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10109887February 5, 2005
SUSPENSION
THERE HAS NOT BEEN AN ACCIDENT OR INJURY AS OF YET. THE OBVIOUS IS THE DODGE RECALL FOR DEFECTIVE BALL JOINTS. I PURCHASED A NEW 1999 DURANGO WHICH HAS ONLY 43000 MILES ON IT. I RECENTLY HAD THE FRONT BRAKES REPLACED AND MY MECHANIC INFORMED THAT THE BALL JOINTS WERE METAL TO METAL. I OWN ANOTHER VEHICLE THAT I DRIVE DAILY. I EMAILED DAIMLERCHRYSLER AND THE RESPONSE WAS THE DEALER "WAS EMPOWERED BY DAIMLERCHRYSLER TO DETERMINE THE MERITS OF ANY GOODWILL POLICY CONSIDERATION FOR REPAIRS BEYOND YOUR MANUFACTURER'S WARRANTY". I CALLED THE DEALER AND GAVE THEM ALL THE PERTINENT INFORMATION TO THAT POINT. THEY INFORMED THE ABOVE INFORMATION WAS NOT ENTIRELY TRUE AND THEY HAD TO INSPECT THE VEHICLE AND THEN CONTACT DAIMLERCHRYSLER TO DETERMINE A SOLUTION. AFTER THE INSPECTION I WAS INFORMED THAT NOT ONLY THE UPPER AND LOWER BALL JOINTS WERE BAD BUT ALSO THE INNER TIE ROD ENDS. THEY OFFERED A 50/50 SPLIT FOR THE SUM OF $725.00. I DECLINED THIS OFFER DUE TO THE OBVIOUS. I FEEL THAT THE FAULTY BALL JOINTS CAUSED THE TIE ROD ENDS TO WEAR PREMATURELY AND SHOULD BE CATEGORIZED UNDER THE RECALL AND COVERED 100%. THE VEHICLE IS IN EXCELLENT CONDITION AND HAS FAR BELOW THE EXPECTED MILEAGE. I HAVE COPIES ALL EMAILS AND INVOICES AVAILABLE AT THIS TIME. THANK YOU, JOSEPH MAESTAS. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110874February 4, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER NOTICED EXCESSIVE WEAR ON THE INSIDE OF THE LEFT FRONT TIRE. VEHICLE WAS TAKEN TO THE REPAIR SHOP, AND MECHANIC DETERMINED THAT CONSUMER THAT THE FRONT UPPER BALL JOINT WAS LOOSE, AND NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10110904February 4, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
VEHICLE WAS TAKEN TO THE DEALER FOR A ROUTINE INSPECTION, AND MECHANIC DETRERMINED THAT THE UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED DUE TO WORN OUT PARTS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109670February 3, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE UPPER BALL JOINTS ARE LOSE/WORN AND IS CAUSING THE FRONT TIRES TO WEAR. THE DEALERSHIP REPAIRED THE PROBLEM. PLEASE PROVIDE MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109638February 2, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING CONSUMER HEARD A LOUD SQUEAKING NOISE FROM THE FRONT END OF THE VEHICLE. TOOK VEHICLE TO DEALER FOR INSPECTION, AND THEY REPLACED BOTH LOWER BALL JOINTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109651February 2, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, STEERING:LINKAGES:TIE ROD ASSEMBLY, TIRES:TREAD/BELT
A LOUD SQUEAKING NOISE STARTED COMING FROM THE FRONT AND REAR OF THE VEHICLE. ALSO, DRIVER NOTICED THAT THE TIRES HAD UNEVEN WEAR ON THE INNER SIDE. DRIVER TOOK VEHICLE TO THE DEALER FOR INSPECTION, AND MECHANIC DETERMINED THAT BOTH LEFT AND RIGHT UPPER AND LOWER BALL JOINTS, AND ALL FOUR TIRES NEEDED TO BE REPLACED. *AK. DEFECTIVE BALL JOINTS CAUSED VEHICLE TO WANDER ON ITS OWN, AND FLOAT FROM SIDE TO SIDE. ALSO, REPLACED BOTH INNER TIE RODS. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109233January 31, 2005
STEERING:HYDRAULIC POWER ASSIST SYSTEM, SUSPENSION:FRONT:WHEEL BEARING
CONSUMER REPORTED TWO INCIDENTS. FIRST INCIDENT INVOLVED VEHICLE EXPERIENCING A THUMPING NOISE WHEN ACCELERATING FROM A STOP POSITION. VEHICLE HAD BEEN TO THE DEALER, AND DEALER REPLACED THE FRONT WHEEL BEARING. THE SECOND INCIDENT INVOLVED VEHICLE LOSING STEERING CONTROL WHILE DRIVING 35 MPH. THIS ALMOST CAUSED A TRACTOR TRAILER CRASHING INTO CONSUMER'S VEHICLE. THE VEHICLE WAS TAKEN BACK TO THE DEALER, BUT PROBLEM RECURRED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108309January 31, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
MY TIRES STARTED TO WEAR IN AN UNUSUAL PATTERN. AFTER HEARING ABOUT THE 2000-2003 RECALL OF THE DODGE DURANGO I HAD MY 1999 CHECKED AND FOUND OUT THAT ALL FOUR OF MY BALL JOINTS ARE BAD. THE SAME THING THAT THEY ARE RECALLING THE 2000-2003 DURANGOS FOR. IT WILL COST APPROX. 650.00 TO FIX. I THINK THEY NEED TO EXTEND THE RECALL TO 1999. HAS ANYONE ELSE HAD ANY FAILURE WITH THE DURANGOS OTHER THEN THE RECALL YEARS? HOW DO THEY DETERMINE THAT ONLY THE 2000-2003 DURANGOS ARE THE ONLY ONES AFFECTED BY THE BALL JOINT FAILURE? APPERENTLY THE 1999 HAVE THE FAILURE TOO. PLEASE LET ME KNOW IF ANYONE ELSE HAS HAD TROUBLE WITH THEIR 1999 DURANGO. THANKS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109121January 28, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE UPPER BALL JOINTS WORE OUT PREMATURELY. A RECALL FOR THE PART WAS ISSUED, HOWEVER, THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO VIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108031January 27, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION:LEVER AND LINKAGE:COLUMN SHIFT
AUTOMATIC TRANSMISSION SUDDENLY WENT OUT, WHILE OUT OF TOWN, AT 60,500 MILES. DEALER AND COMPANY REFUSED TO ASSIST IN ANY WAY SINCE 500 OUT OF WARRANTY. VEHICLE WAS NOT ABUSED OR USED FOR TOWING HEAVY EQUIPMENT. MAINTAINED REGULARLY, BUT NO ASSISTANCE EVEN AFTER CONTACTING CHRYSLER/DAHMLER. COST $1,600 TO REPLACE AT A TRANSMISSION CENTER.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108069January 27, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
(1) NOISE IN FRONT OF VEHICLE, ESPECIALLY WHEN MAKING TURNS. NOISE GRADUALLY INCREASED WITH ABNORMAL MOVEMENT APPARENT WHILE TURNING. 2) VEHICLE TAKEN TO DEALERSHIP FOR EVAULATION - DEALERSHIP FOUND DEFECTIVE BALL JOINT. (3) BALL JOINT WAS REPLACED. THE NATURE OF THIS ISSUE COULD HAVE RESULTED IN COMPLETE FAILURE OF THE BALL JOINT CAUSING AN ACCIDENT. I FEEL THAT THE 1999 MODEL SHOULD HAVE BEEN INCLUDED IN THE RECENT RECALL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111343January 26, 2005
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING, SUSPENSION
VEHICLE WAS PURCHASED ON AUGUST 21, 1999. THE BALL JOINTS WERE SAME TYPE AS THOSE ON RECALL FOR YEAR BEGINNING 2000. *BF TWO YEARS AND FOUR MONTHS LATER THE BALL JOINTS FAILED. THE FRONT PASSENGER SIDE POWER WINDOW HAD BROKEN ALONG WITH THE TWO BACK POWER WINDOWS. THERE WAS ALSO A CRACKED SERPENTINE BELT, THE TENSIONER HAD FROZEN, THE THROTTLE BODY WAS DIRTY AND THE GASKET WAS LEAKING. *SC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107947January 26, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, ENGINE AND ENGINE COOLING:ENGINE
I OWN A 1999 DODGE DURANGO. I AM ABOUT TO HAVE TO REPLACE THE DRIVER'S SIDE UPPER BALL JOINT. I STARTED HEARING A NOISE ABOUT 2 WEEKS AGO. I CALLED THE DEALERSHIP AND THEY TOLD ME THAT I AM NOT INCLUDED IN THE RECALL. I HAVE RESEARCHED SEVERAL WEBSITES AND THERE ARE 100 OF 1999 DURANGOS THAT ARE HAVING THE EXACT SAME PROBLEM. I ALSO HAD TO REPLACE MY ENGINE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108964January 26, 2005
STEERING:HYDRAULIC POWER ASSIST SYSTEM
WHEN DRIVING AT ANY SPEED STEERING WHEEL PULLED TO THE LEFT/RIGHT. THIS CAUSED A DISTRACTION TO THE CONSUMER. DEALERSHIP WAS NOTIFIED., BUT DID NOT RESOLVE THE PROBLEM.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107956January 26, 2005
STEERING
LOST TOTAL CONTROL OF STEERING ON AN INTERSTATE HIGHWAY GOING 65 MPH. STEERING WHEEL DID NOT CONTROL THE TIRES. I AM TOLD THE STEERING SLIP JOINT CONTRACTED . THE CONSEQUENCYS OF THIS INJURY COULD HAVE RESULTED IN DEATH OF MYSELF AND FAMILY MEMBERS.LUCKLY IT DID NOT.. I AM SAVING THE PART IF DODGE WANTS TO INSPECT IT. I WAS NEVER SO HORRIFIED IN MY LIFE AS I DID NOT HAVE CONTROL OF MY DIVING SITUATION. I WOULD EXPECT CHRYSLER TO PAY FOR THE REPAIR AND FIX THE PART /INSPECT THE BALL JOINTS . *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103706January 26, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE DRIVING AT ANY SPEED VEHICLE WANDERED ACROSS THE ROAD. VEHICLE WAS TAKEN TO A REPAIR SHOP, AND MECHANIC INFORMED DETERMINEDTHAT BOTH UPPER BALL JOINTS NEEDED TO BE REPLACED. THE DEALER WAS NOTIFIED.*AK THE UPPER AND LOWER BALL JOINTS WERE REPLACED. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111021January 24, 2005
SUSPENSION
THE CONSUMER HEARD OF THE BALL JOINT PROBLEM/RECALL HER MODEL VEHICLE WAS HAVING. THE CONSUMER REQUESTED RELIEF UNDER THIS RECALL BUT WAS DENIED DUE TO TIME/MILEAGE LIMITATIONS. *NM THE CONSUMER REQUEST REIMBURSEMENT FOR HER OUT OF POCKET EXPENSES TO REPAIR THE BALL JOINTS PRIOR TO RECEIVING THE RECALL NOTICE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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