Dodge Durango Complaints (1999)

1,967 consumer complaints on file.

#10128501July 12, 2005
AIR BAGS, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT: THE CONSUMER STATED THAT THE AIRBAG LIGHT KEPT COMING ON AND OFF. THE ABS LIGHT ALSO KEPT COMING ON AND OFF. THEN THIS OCCURRED THE RPM GAUGES WOULD STOP WORKING ALONG WITH THE OTHER GAUGES ON THE DASHBOARD. THE CONSUMER TOOK THE TRUCK TO THE DEALERSHIP AND THEY SAID THAT THE TRUCK IS NOT COVERED UNDER ANY RECALL. THE OWNER HAS TALKED TO MANUFACTURER. THEY TOLD THE CONSUMER TO HOLD ON TO HIS REPAIR RECEIPTS. THE MANUFACTURER ALSO INFORMED THE CONSUMER THAT THERE WAS NOT A RECALL ON HIS VEHICLE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127747July 7, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:HUB, SUSPENSION:FRONT:WHEEL BEARING
MY 99 DODGE DURANGO 4X4 HAS HAD VIBRATIONS AND NOISE IN THE FRONT FROM WHEN I PURCHASED. THE DODGE DEALER EARLIER TOLD ME THERE WERE NO RECALLS OR HIDDEN WARRANTIES ON THIS PRODUCT, VIN# [XXX]. MY GOODYEAR DEALER, INSPECTED MY DODGE AND SHOWED ME THAT MY UPPER AND LOWER BALL JOINTS WERE BAD (( MOVING OVER 1/2 IN)) HE SAID TAKE IT TO YOUR DEALER, BECAUSE THIS IS NOT RIGHT. DODGE DEALER ALSO SAID THAT BOTH RIGHT AND LEFT, UPPER AND LOWER BALL JOINTS WERE BAD AND ALSO THAT THE HUBS AND WHEEL BEARINGS. WERE BAD, AND NEEDED TO BE REPLACED FOR MY SAFETY. I CALLED DIAMLER CHRYSLER CORP. AND ASKED IF THEY WOULD COVER THIS MFG PROBLEM. I WAS GIVEN CLAM #13756706. THE CUSTOMER SERVICE PERSON SAID THEY WOULD NOT COVER THIS PROBLEM BECAUSE MY VIN # NOT COVERED BY THE UPPER & LOWER BALL JOINT RECALL. I COULD NOT BELIEVE THIS WOULD NOT BE COVERED, BECAUSE WHEN I LOOKED UP MY 99 DURANGO ON YOUR SITE ON COMPLAINTS, I SAW OVER 500 SIMILAR CASES FOR 99 DURANGO, WITH BALL JOINT AND STEERING PROBLEMS. DODGE SAID 99 NOT PART OF RECALL. I THINK THE U.S GOV. NEEDS TO TELL DODGE TO INCLUDE IN RECALL ALL THE DODGE DURANGO WITH THIS PROBLEM, PLEASE LOOK OUT FOR THE SAFETY OF THE AMER. PEOPLE AND NOT ALOW CHRYSLER CORP GET AWAY WITH THIS SAFETY PROBLEM. I FEEL THE AMER PEOPLE SHOULD NOT NEED TO GET THE COURTS INVOLVED WHEN WE HAVE AN AGENCY THAT SHOULD PROTECT THE AMER. PEOPLE FROM DEFECTIVE PRODUCTS. I HOPE THIS BALL JOINT PROBLEM ETC. DOES NOT BECAME ANOTHER "FORD - FIRESTONE" SITUATION. DODGE SAID THEY NEED TO HEAR FROM YOU BEFORE THEY CAN DO A RECALL ON 1999 DODGE DURANGO'S, (( WITH OVER 500 COMPLAINTS OF SIMILAR PROBLEMS, HOW MANY MORE DO YOU NEED!!)) I LIVE IN THE WASHINGTON, D.C. AREA AND WHEN I DRIVE I-495 BELTWAY I HOPE YOU ARE NOT THEIR WHEN MY FRONT WHEELS FALL OFF BECAUSE OF BAD BALL JOINTS. PLEASE DO YOUR DUTY AND RECALL ALL DODGE DURANGO 1998 AND UP FOR UPPER & LOWER BALL JOINTS, STEERING ETC. PLEASE DO YOUR JOB AND PROTECT ME AND MY FAMILY.*JS INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION A
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10127667July 6, 2005
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
DT: CONSUMER WAS DRIVING AT 25 MPH, WHEN SHE WAS GETTING READY TO GO UNDER AN OVERPASS, SHE APPLIED THE BRAKES FOR A RED LIGHT AND THE BRAKE PEDAL WENT TO THE FLOORBOARD. CONSUMER WAS APPLYING THE BRAKES SUDDENLY AND HARD FOR A QUICK STOP. HOWEVER, THE ABS BRAKES DID NOT ACTIVATE. THERE WERE NO SKID MARKS ON THE ROAD. CONSUMER HIT ANOTHER VEHICLE ON THE SIDE BECAUSE THE VEHICLE WOULD NOT STOP. CONSUMER STATED THAT WHEN SHE FIRST PURCHASED THE VEHICLE THERE WAS NOISE UNDER THE HOOD AND THE DEALER TOLD HER THE ABS BRAKES WERE TRYING TO TEST THEMSELVES. AFTER THE ACCIDENT CONSUMER COULD HEAR A GRINDING NOISE UNDER HOOD WHEN VEHICLE WAS STARTED. THE NOISE WAS ON THE DRIVER'S SIDE AND ONLY LASTED FOR A COUPLE SECONDS.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10127704July 6, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
TOOK IN FOR ROUTINE MAINTANCE.FOUND OUT THAT UPPER BALL JOINTS WERE READY TO BRAEK AT 51,000 MILES. THIS IS ON MY 1999 DODGE DURANGO THAT HASD BEEN WELL TAKEN CARE OF. CAUGHT THE PROBLEM BEFORE FAILURE OCCURED WHICH WOULD HAVE CAUSED STEERING FAILURE. BALL JOINTS AND LOWER CONTROL ARMS NEEDED REPLACED. YES THE OLD PARTS ARE AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126650June 27, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
DT: CONTACT STATES: PREMATURE WEAR OF UPPER BALL JOINTS AND FRONT SUSPENSION. DEALER T SAID CAR WAS NOT UNDER RECALL. ALSO, CALLED DAIMLER CHRYSLER AND THEY TOLD HIM THE SAME THING.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126702June 27, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
MY WIFE AND I PURCHASED A USED 1999 DODGE DURANGO SLT 5.9L IN OCTOBER OF 2003. THE DURANGO HAD APPROXIMATELY 55,000 MILES. FOR THE PAST FEW MONTHS WE HAVE NOTICED AN ODD TICKING OR CLICKING SOUND WHILE TURNING CORNERS. ON 6/25/2005 (WITH APPROXIMATELY 77,000 MILES) WE REPLACED THE FRONT TIRES AS THEY WERE VERY UNEVENLY WORN. WHILE CHECKING THE WHEELS WE NOTICED THAT BOTH THE UPPER AND LOWER BALL JOINTS HAD FAILED ON EACH SIDE OF THE CAR. THEY DID NOT SNAP BUT THERE WAS FAR TOO MUCH PLAY IN THE BALL JOINTS. THE UPPER JOINTS HAVE SINCE BEEN REPLACED, WE KEPT THE OLD PARTS AS PROOF IF NEEDED. WE WILL KEEP THE OLD LOWER BALL JOINTS WHEN WE ARE ABLE TO REPLACE THEM. NO ACCIDENTS RESULTED OF THIS FAILURE, ALTHOUGH THIS BEING OUR MAIN VEHICLE AND DRIVEN ALMOST EVERYDAY IT WAS A SHOCK TO FIND SUCH A FAILURE ON PARTS THAT ARE GAURANTEED FOR FAR LONGER THAN 80,000 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126475June 24, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
DT: CONTACT HAD TO HAVE ALL FOUR BALL JOINTS REPLACED ON 1999, DODGE, DURANGO. THIS VEHICLE DID NOT FALL UNDER THE RECALL CAMPAIGN. THE MECHANIC THAT REPLACED THE BALL JOINTS STATED THE REPLACEMENT WAS DUE TO POOR DESIGN OF THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126890June 24, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE BALL JOINTS FAILED IN THE CONSUMER'S 1999 DODGE DURANGO. *NM CONSUMER'S VEHICLE WAS NOT INCLUDED IN RECALL. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10126015June 21, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
DT: CONTACT STATES WHILE DRIVING THERE WAS A TICKING NOISE. SERVICE DEALER STATED THE LEFT FRONT BALL JOINT NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122117June 20, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER STATED: WHEN DRIVING DOWN THE ROAD THE STEERING WHEEL WOULD SHAKE BADLY, AND THERE WAS A CLANKING NOISE EVERY ONCE IN AWHILE. DEALERSHIP REPLACED ALL 4 BALL JOINTS ON THE FRONT END SUSPENSION. *AK *SB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125546June 16, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, TIRES
DT: IN 2003 I HAD BALL JOINTS, UPPER AND LOWER REPLACED, ALSO TIRES WERE REPLACED. THE ARMS WERE REPLACED PRIOR TO THAT. DEALER IS NOW RECOMMENDING THE BALL JOINTS AND TIRES BE REPLACED AGAIN AT COST $1200 FOR BALL JOINTS PLUS THE COST OF TIRES. THE DEALER HAD NO IDEA WHY THIS WOULD HAPPEN. I CONSUMER CALLED MANUFACTURER, AND THEY COULD NOT HELP. THE ONLY RECALL WAS FOR THE YEARS OF 2000-2003, CONSUMER'S VEHICLE RECALL WAS 1999. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125553June 16, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:SHOCK ABSORBER, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:PADS
DT:CONSUMER NOTICED THAT VEHICLE STARTED RIDING ROUGH. CONSUMER REPLACED SHOCKS, BUT THE FRONT END STILL SEEMED TO RIDE ROUGH ENOUGH TO FEEL ALL BUMPS IN ROAD. CONSUMER HAD BRAKE PADS CHANGED AND THE MECHANIC SHOWED CONSUMER THAT BALL JOINTS WERE BAD. MECHANIC CHECKED BOTH TOP AND BOTTOM BALL JOINT ON DRIVER'S SIDE. BALL JOINTS SHOWED LOTS OF WEAR. THEN, MECHANIC CHECKED PASSENGER SIDE TO FIND THAT MORE SLACK WAS IN PASSENGER SIDE THAN DRIVER SIDE. MECHANIC TOLD CONSUMER THAT THERE WERE STORIES OF WHEELS COMING OFF OF SAME TYPE OF VEHICLE. CONSUMER SAYS THAT VEHICLE IS NOT USED FOR OFF ROAD USE. VEHICLE IS USED FOR HIGHWAY AND CITY DRIVING. CONSUMER IS SCARED TO DRIVE VEHICLE. CONSUMER IS AWARE OF RECALL ON NEWER MODELS. FEELS THAT SAME PROBLEM EXISTS WITH THIS VEHICLE. CONSUMER HAS NOT YET REPLACED BALL JOINTS. VEHICLE IS SERVICED REGULARLY ABOUT EVERY 4500 MILES AT A QUICK LUBE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125423June 15, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I NOTICED WHILE DRIVING MY 1999 DODGE DURRANGO, AT SPEEDS IN EXCESS OF 45 MPH, THAT THE FRONT END SHOOK EXCESSIVELY. I TOOK MY 99 DURRANGO TO THE LOCAL DODGE DEALER, AND ASKED ABOUT A RECALL THAT I WAS TOLD ABOUT. THE SERVICE MANAGER AT THE DEALERSHIP TOLD ME IT WAS FOR 2000'S NOT 99'S. THEN HE PROCEDED TO TELL ME THAT THE 2000 AND THE 99 UPPER CONTROL ARM AND BALL JOINT ASSEMBLY WERE EXACTLY THE SAME PART. BUT, HE COULD NOT EXPLAIN TO ME WHY ONE WAS COVERED UNDER THE RECALL AND THE OTHER WAS NOT. HE THEN QUOTED ME A PRICE AND WANTED ME TO LEAVE MY VEHICLE SO IT COULD BE REPAIRED. WHEN I INSISTED ON AN EXPLAINATION FOR THIS, HE SWIFTLY GAVE ME A 1-800 NUMBER TO CALL, WHERE OFCOURSE I GOT THE RUN AROUND AND STILL NO ANSWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10125219June 14, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
TRANSMISSION NOT SHIFTING RIGHT, ENGINE REVING TO HIGH. TRANSMISSION HAD TO B TRANSMISSION WENT OUT 2ND GEAR BAD NOT SHIFTING RIGHT. TRANSMISSION HAD TO BE REBUILT, THIS CAR HAD ONLY 67000 MILES ON IT. TRANSMISSION WAS SERVICED AT 35000 MILES NEVER HAD TROUBLE BEFORE.I THINK TRANSMISSION SHOULD HOLDUP LONGER THAN THIS. ALSO CAR HAR IDLE PROBLEM WHEN ENGINE IS WARM AFTER RESTART, WHEN COMING TO A STOP AT REDLIGHT CAR IDLES RUFF ACTS LIKE IT WANTS TO DIE. WHEN DRIVING MORE SMOOTHS OUT, RUNS FINE THEN? THIS CAR HAS ALWAYS BEEN SERVICED ON TIME! LAST YEAR WAS IN TO DEALER TWICE FOR HARD START & IDLE PROBLEMS! SPENT OVER $500.00 FOR AIR IDLE SPEED PART & R THROTTLE POSLOCH! SEEMS TO ME COMPUTOR PARTS SHOULD HOLDUP LONGER! T
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124901June 10, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER ARM
SUSPENSION FRON CONTROL ARM UPPER BALL JOINT AND CONTROL ARM - FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10124496June 7, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
1999 DODGE DURANGO. BALL JOINTS AND TIE ROD NEEDED TO BE REPLACED BECAUSE THEY WERE COMPLETELY BROKEN. I SAW THE RECALL NOTICE ON THE 2003 DURANGO AND BELIEVE THAT MY 1999 DURANGO EXPERIENCED THE SAME FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10123721June 1, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I BOUGHT MY 1999 DODGE DURANGO BACK IN MAY 2003. I HAD IT FOR ALMOST ONE YEAR AND BROUGHT IT IN FOR SOME MAINTENANCE. THEY TOLD ME 3 OF THE 4 BALL JOINTS WERE BAD AND THE FOURTH ONE WAS STILL WITHIN SPEC, WHATEVER THAT IS. I WAS ALSO TOLD THAT ONE BALL JOINT WAS ABOUT TO COME APART IF I HAD WAITED ANY LONGER. I HAD THEM REPLACED AT A COST OF $716. I THEN CONTINUEWD TO KEEP UP ON THE MAINTENANCE OF THEM BY GREASING THEM REGULARLY AND INSPECTING THEM ONCE A MONTH. LAST MONTH I NOTICED THAT THE FOURTH ON ETHAT WAS NOT REPLACED IS WOREN AND NEEDS TO BE REPLACED. I ALSO SEE THAT A RECALL WAS DONE BUT DOES NOT COVER ALL THE VEHICLES THAT HAVE THIS PROBLEM. I BELIEVE THAT DODGE NEEDS TO STEP UP AND FIX THIS PROBLEM FOR ALL THE DURANGOS NOT JUST A FEW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121932May 23, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, POWER TRAIN:DRIVELINE:CONSTANT VELOCITY JOINT
DT: CONSUMER STATES: THE UPPER AND LOWER BALL JOINTS ON THE FRONT END ON BOTH SIDES ARE COMPLETELY GONE. VEHICLE SHAKES AND RATTLES UNCONTROLLABLY. BOUGHT USED A YEAR AND HALF AGO, ALSO, THE U JOINTS WERE REPLACED 2 WEEKS AFTER PURCHASE. HAVE TO HAVE BOTH HANDS ON THE WHEEL TO CONTROL. TALKED TO CHRYSLER , AND THEY RECOGNIZED THERE WAS A PROBLEM, AND WILL PAY FOR UPPER BALL JOINTS, CONSUMER WILL HAV ETO PAY FOR LOWER JOINTS AND LABOR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10122641May 23, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
EA03023 BALL JOINTS ON THE 1999 DODGE DURANGO.*MR CONSUMER WANTS TO KNOW WHY THERE ARE NO RECALL ON THE 1999 DODGE DURANGO WHEN THEY HAVE THE SAME PROBLEMS AS THE NEWER MODELS. *BF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10121628May 19, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION, WHEELS, SEAT BELTS, EQUIPMENT:OTHER:LABELS
AT CHRISTMASTIME OUR TRANSMISSION BEGAN ACTING UP. WE BELIEVED THE HARSH WINTER WEATHER WAS CAUSING THE PROBLEM BC ONCE THE ENGINE HEATED UP, THE VEHICLE DROVE JUST FINE. AT ANY RATE, WE TOOK IN TO BE SERVICED IN MARCH AND HAD THE 4X4 REAR DIFFERENTIALS FLUSHED AND SERVICED AND THE FLUID CHANGED. WHILE IT WAS IN FOR THAT REPAIR (AT A DEALERSHIP) THEY CALLED AND SAID THE 2 FRONT BALL JOINTS NEEDED TO BE REPLACED. WE KNEW ABOUT THE RECALL, SO ASKED THEM ABOUT IT, BUT IT JUST FIGURES OUR VIN WAS NOT INCLUDED. SO, $1600 LATER, WE WENT AND PICKED IT UP AND SEEMED TO DRIVE JUST FINE. WELL, THEN 3 WKS. LATER I WAS DRIVING TO THE GROCERY STORE. I WAS STOPPED A RED LIGHT, AND WHEN IT TURNED GREEN I WENT TO GO AND IT JUST BARELY ACCELERATED. LUCKILY, THE RED LIGHT WAS RIGHT IN FRONT OF THE GARAGE WE NORMALLY USE. I WAS ABLE TO TURN THE VEHICLE AROUND AND GET IT TO WHERE I WAS PARKED IN FRONT OF THE GARAGE. I WENT IN AND TOLD THE MECHANIC WHAT HAPPENED. THE TRUCK WAS IN THE SHOP FOR 2 WKS. IT NEEDED A NEW TRANSMISSION AFTER HAVING JUST BEEN SERVICED! IT COST $3300! OVER THE PAST 2 MONTHS WE HAVE SPENT $4600 IN REPAIRS ON A VEHICLE THAT WE ARE STILL PAYING FOR! I AM IRRATE! WE EVEN BOUGHT THE EXTENDED WARRANTY WHEN WE PURCHASED THE VEHICLE 5 YRS. AGO, BUT NOW WITH 108,000 MILES IT'S NOT COVERED ANY LONGER (WARRANTY ONLY WENT TO 100,000). 2 YRS. AGO I WAS INVOLVED IN AN ACCIDENT WITH DURANGO WHERE THE FRONT DRIVERS SIDE WHEEL POPPED OFF AFTER ANOTHER VEHICLE HIT IT. WE DON'T BELIEVE HE COULD HAVE HIT IT WITH ENOUGH FORCE FOR THAT TO HAPPEN IF IT HAD NOT BEEN DEFECTIVE TO BEGIN WITH. HIS WIFE EVEN SPOKE TO ME ABOUT THIS LAST CHRISTMAS AFTER THE RECALL CAME OUT. I AM FED UP WITH THIS TRUCK AND I WANT DODGE TO KNOW IT.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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