Dodge Durango Complaints (1998)

965 consumer complaints on file.

#10070566January 15, 2004
VISIBILITY:POWER WINDOW DEVICES AND CONTROLS, ENGINE AND ENGINE COOLING
I HAVE HAD SEVERAL PROBLEMS WITH MY 98 DURANGO. I AM THE ORIGINAL OWNER, AND THE VEHICLE HAS 31,000 MILES. THE CURRENT PROBLEM, AND THE ONE FOR WHICH I FILED THE COMPLAINT, DEALS WITH THE ELECTRIC WINDOWS NOT UNCTIONING. THE LEFT REAR WINDOW WENT OUT LAST YEAR. WITHIN THE PAST TWO MONTHS, THE PASSENGER WINDOW WENT OUT, AND THE RIGHT REAR HAS BEGUN TO OPERATE INCONSISTENTLY. AS FOR REPAIRS, A LOCAL CHRYSLER DEALER SAID THEY BELIEVE THE PROBLEM ARE THE WINDOW REGULATORS. AS TO COST, I AM CURRENTLY WORKING WITH CHRYSLER CORP.(NATIONAL CUSTOMER SERVICE CENTER) AS TO WHAT THEY WILL DO TO FIX. MY OWN INVESTIGATION INDICATES THAT THIS IS A COMMON PROBLEM ON THIS YEAR DURANGO. JUST TODAY CHRYSLER HAS ASKED ME TO HAVE THE PROBLEM RE-DIAGNOSED AT THE LOCAL DEALERSHIP (AT MY COST). THEY WILL THEN DETERMINE IF AND WHAT THEY WILL DO. HOWEVER, THE REPRESENTATIVE SAID HE FELT A TOTAL REPAIR COMPENSATION FOR THIS PROBLEM WILL NOT HAPPEN AND SUGGESTED I SHOULD HAVE TAKEN AN EXTENDED WARRANTY. I INFORMED HIM OF MY RESEARCH ON THIS PROBLEM TO LITTLE AVAIL. HE ALSO SAID HE WAS THE FINAL DECISION MAKER FOR THIS SITUATION, AND IN CASE OF MY DISAGREEMENT WITH HIS DECISION, I HAD NO OTHER RECOURSE THROUGH CHRYSLER CORP. I ALSO HAVE A WORSENING REAR MAIN SEAL OIL LEAK. THE PRELIMINARY REPAIR ESTIMATE IS OVER $1200. AGAIN, BECAUSE OF THE LOW MILEAGE, I'VE ASKED CHRYSLER TO ASSIST IN THE REPAIR COST. THEY SAID THEY WOULD CONSIDER, BUT FEEL THIS PROBLEM IS NOT THEIR RESPONSIBILITY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054176January 15, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING OVER UNEVEN PAVEMENT THERE WAS A LOUD CLANKING SOUND COMING FROM THE FRONT WHEELS. THE VEHICLE WAS TAKEN TO A MECHANIC WHO INFORMED THE CONSUMER THAT THE UPPER AND THE LOWER BALL JOINTS NEEDED TO BE REPLACED. THE MANUFACTURER AND THE DEALER ARE NOT AWARE OF THE PROBLEM. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053188January 14, 2004
SUSPENSION:FRONT
1998 DODGE DURANGO FRONT END PROBLEMS. PREMATURE FRONT END WEAR.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10054060January 14, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
CONSUMER TOOK VEHICLE TO THE DEALER FOR ROUTINE MAINTENANCE, AND MECHANIC NOTICED THAT BOTH UPPER AND LOWER BALL JOINTS WERE WARPED AND NEEDED TO BE REPLACED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053024January 13, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
I'VE BEEN HEARING ABOUT ALL OF THE PROBLEMS WITH THE BALL JOINTS ON THE > CHRYSLER/DODGE PRODUCTS. WE HAD TO REPLACE OUR LOWER BALL JOINTS AT > 77,175 - LOWER BALL JOINTS - 98' DODGE DURANGO > MILES. WHAT IS BEING INVESTIGATED ON THIS TOPIC?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052780January 10, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
UPON INSPECTION BY THE SERVCE DEPT OF HANSEN(CHRYSLER DEALER IN NASHVILLE, TN.), THE UPPER BALL JOINTS ON MY 1998 DODGE DURANGO WERE DEEMED TO BE DEFECTIVE AND DANGEROUS. CHRYSLER CORP WOULD NOT PAY FOR THE REPLACEMENT/REPAIR. I PERSONALLY PAID THE BILL(($1004.54). *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10046131January 8, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING THE CONSUMER HEARD A SOFT SPORADIC SQUEAKING NOISE COMING FROM THE CHASSIS. THE DEALERS TECHNICIAN HAD TROUBLE LOCATING THE NOISE BUT EVENTUALLY DETERMINED THAT THE VEHICLE NEEDED NEW BALL JOINTS AND WAS UNSAFE TO DRIVE. THE CONSUMER LEFT THE DEALER WITHOUT HAVING THE WORK DONE. *AK THE CONSUMER FEELS OTHER CONSUMER'S SHOULD BE AWARE OF THIS DEFECT. *PH *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10053606January 7, 2004
STEERING:COLUMN
CONSUMER COMPLAINED THAT THERE WAS TOO MUCH PLAY IN THE STEERING COLUMN. CONSUMER HAD TO CONSTANTLY ADJUST THE BEARINGS TO KEEP GOING STRAIGHT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052457January 5, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, TIRES
1998 DODGE DURANGO FRONT UPPER BALL JOINTS WORE OUT AT 40000 MILES, PREMATURELY CAUSING TIRES TO ALSO WEAR PREMATURELY. I WAS TOLD THAT BAD BALL JOINTS COULD CAUSE THE SUSPENSION TO BREAK OR A WHEEL TO COME OFF WHILE DRIVING CAUSING A LIFE THREATENING ACCIDENT TO MY WIFE AND CHILDREN.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052154December 30, 2003
STEERING, SUSPENSION, SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
THE CONSUMER HEARD THAT THERE WAS A RECALL ON DODGE DURANGOS. THE CONSUMER STATED THAT WHEN HE WAS DRIVING HIS VEHICLE AND MADE A HARD TURN IT SOUNDED AS IF HIS TIRES WERE RUBBING. WHILE DRIVING SLOWLY, THE FRONT END OF THE VEHICLE FELT FUNNY. THE CONSUMER STATED HE WAS AFRAID TO DRIVE THE VEHICLE ANY DISTANCE. THE ABS BRAKE LIGHT ALSO CAME ON AND STAYED ON. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10052005December 24, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER TOOK VEHICLE TO THE DEALERSHIP FOR INSPECTION. MECHANIC INFORMED CONSUMER THAT THE UPPER BALL JOINTS FAILED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10045028December 24, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS, ELECTRICAL SYSTEM:12V/24V/48V BATTERY
CONSUMER NOTICED FLUID IN THE DRIVEWAY UNDER THE VEHICLE. UPON CLOSER INSPECTION THE CONSUMER SAW THAT THE BATTERY WAS LEAKING AND THE ACID WAS DRIPPING ON THE BRAKE LINE. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER CONFIRMED THE FACT THAT THE ACID BURNED THROUGH THE BRAKE LINE. *AK *PH *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10051998December 23, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
PE 03-032 FRONT SUSP. UPPER BALL JOINT FAILURE: THE CONSUMER HAS HAD THE LOWER BALL JOINTS REPLACED TWICE AND THE UPPER REPLACED ONCE. THE DEALER IS AWARE OF THE PROBLEM, BUT THE MANUFACTURER IS NOT. *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050878December 21, 2003
SUSPENSION:FRONT
AT 60,000 MILES VEHICLE BEGAN PULLING TO LEFT. TOOK TO HAVE FRONT END ALIGNED WAS TOLD IT WOULD COST AT LEAST $700, MAYBE MORE DEPENDING ON HOW MANY PARTS HAVE TO BE REPLACED. WHY DO BALL JOINTS, TIE ROD ENDS, ETC NEED TO BE REPLACED TO ALIGN FRONT END. WHY REQUIRE REPLACEMENT AT SUCH LOW MILES? THESE PARTS SHOULD LAST IN EXCESS OF 100,000 MILES. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050847December 20, 2003
SUSPENSION:FRONT:WHEEL BEARING
WHEEL BEARING DISINTEGRATED MAKING VEHICLE IMMOBILE, GRINDING NOISE JUST PRIOR WITH TO FAILURE. *LA
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050735December 18, 2003
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
BASED ON A TV STORY I HAD THE BALL JOINTS ON MY 1998 DODGE DURANGO CHECKED AND THEY ARE BAD. AT THIS TIME I HAVE NOT HAD THEM FIXED BECAUSE OF COST. THE DURANGO HAS 62000 MILES ON IT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10050751December 18, 2003
SUSPENSION:FRONT, POWER TRAIN:AUTOMATIC TRANSMISSION
I OWN A 1998 DODGE DURANGO FRONT END WAS POPPING AND THE TRANSMISSION WAS SLIPPING AT 51000 MILES. IT GOES INTO THE SHOP TO BE CHECKED DEC.23, WITH ALL THE KNOWN PROBLEMS WITH THE FRONT END THIS MAKES ME VERY CONCERNED. MY WIFE AND I ARE CHEERLEDING SPONSERS AND TRAVEL ALL OVER THE STATE WITH THE GIRLS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10047942December 10, 2003
ENGINE AND ENGINE COOLING:ENGINE
WHILE DRIVING 65 MPH VEHICLE STALLED. DRIVER RESTARTED THE VEHICLE AND DROVE IT TO THE DEALER FOR ANALYSIS. THE MECHANIC COULD NOT RESOLVE THE PROBLEM. *AK VEHICLE WAS TAKEN TO THE DEALER FOR SEAT RELEASE FAILURE, WHINING NOISE IN REVERSE, AND KNOCKING SOUNDS WHILE ACCELERATING. MECHANIC TEST DROVE THE VEHICLE AND NOTICED A LOOSE AND WOBBLY STEERING WHEEL. HE REPLACED UPPER BALL JOINT AND LEFT UPPER CONTROL ARM. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10044878December 10, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
WHILE TURNING LEFT OR RIGHT VEHICLE MADE A LOUD NOISE. AN INDEPENDENT SHOP TECHNICIAN STATED, UPPER AND LOWER BALL JOINTS NEEDS TO BE REPLACED. *AK A LOUD CLUNKING NOISE WAS HEARD WHEN GOING OVER ANY BUMPS IN THE ROAD. THE WORSE NOISE WAS HEARD WHEN TURNING LEFT OR RIGHT. CONSUMER TOOK THE VEHICLE TO THE MECHANIC WHEN HE LEARNED THE BALL JOINTS WERE NO GOOD. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030005December 10, 2003
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
THE CONSUMER STATED THAT SHE HAD TAKEN THE AUTOMOBILE TO THE DEALERSHIP FOR AN OIL CHANGE/CHECK AND WAS TOLD BY THE MECHANIC THAT THE LOWER BALL JOINTS WERE BAD AND NEEDED REPAIR. THE CONSUMER HAD THEM REPAIRED AT THE TUNE OF $529.00. *AK THE CONSUMER REQUESTED REIMBURSEMENT. *SCC *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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