Dodge Durango Complaints (2003)

339 consumer complaints on file.

#10038523October 12, 2003
SUSPENSION
WHILE DRIVING ON A HILL AND MAKING A RIGHT TURN ON A CURB THE VEHICLE LEANED EXCESSIVELY TO THE RIGHT AND ALMOST ROLLED OVER. THE DEALER WAS NOTIFIED AND STATED THAT THE VEHICLE NEEDED AFTER MARKET HEAVY DUTY SHOCK ABSORBERS. *AK *TS *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10041285October 5, 2003
STEERING:COLUMN
SUV 2003 DODGE DURANGO, WENT OUT OF CONTROL WHICH CAUSED A BIG ACCIDENT. *LA
Crash:
Yes
Fire:
No
Injuries:
3
Deaths:
0
#10041082October 2, 2003
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
ON JUNE SIXTH, MY FAMILY AND I WERE TRAVELING SOUTH ON I-95 DURING A HEAVY RAINSTORM. I LOWERED MY SPEED TO APPROXIMATELY 30 M.P.H. DUE TO THE HEAVY RAIN WHEN SUDDENLY TRAFFIC SLOWED. I DECELERATED KEEPING A SAFE DISTANCE FROM THE VEHICLE IN FRONT AND WHEN I LOOKED IN MY REAR VIEW MIRROR, I SAW A BLUE FORD RANGER APPROACHING. I REALIZED THAT THE VEHICLE APPROACHING WAS NOT GOING TO STOP IN TIME. THE RANGER STRUCK OUR VEHICLE AT APPROXIMATELY 30 M.P.H. OUR VEHICLE WAS STILL TRAVELING FORWARD SO THE IMPACT WAS DISSIPATED TO APPROXIMATELY 25 M.P.H. THE INSTANT THE VEHICLE STRUCK OURS, THE REAR HATCH POPPED OPEN DEPOSITING SOME OF OUR LUGGAGE AND ARTICLES ONTO THE ROADWAY WHERE THEY WERE STUCK BY THE VEHICLE THAT STRUCK OURS, DAMAGING THE ITEMS. MY CONCERN WAS THAT IF I HAD AN UNSECURED OCCUPANT IN THE THIRD SEAT, THEY MIGHT HAVE BEEN EJECTED FROM THE VEHICLE. DAIMLER-CHRYSLER CONDUCTED THEIR OWN INVESTIGATION BUT TO MY DISMAY, THEY HAVE OBSTRUCTED ME IN EVERY INQUIRY OF THE RESULTS OF THAT INVESTIGATION. I AM REQUESTING AN OFFICIAL INVESTIGATION IN THE HOPE THAT THIS CAN BE CORRECTED BEFORE THERE ARE ANY INJURIES. *JB
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10040305September 22, 2003
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
WHEN ATTEMPTING TO APPLY BRAKES PEDAL PROCEEDED TO THE FLOOR, CAUSING VEHICLE TO LOSE CONTROL. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10039920September 12, 2003
POWER TRAIN:AUTOMATIC TRANSMISSION
CONSUMER CALLED ABOUT HAVING PROBLEMS WITH THE TRANSMISSION. HE STATED THAT THE VEHICLE WAS PARKED WITH THE IGNITION ON, IT REVERSED BY ITSELF WITHOUT SWITCHING THE GEAR INTO REVERSE. MANUFACTURER WAS CONTACTED AND STATED THAT THEY ARE AWARE OF THE PROBLEM BUT NO INVESTIGATION IS OUT YET. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10038048September 2, 2003
TIRES:TREAD/BELT
WHILE DRIVING 55 MPH ON THE HIGHWAY A LOUD NOISE WAS COMING FROM THE LEFT REAR TIRE DUE TO TREAD SEPARATION. CONSUMER WAS ABLE TO PULL OVER TO THE SHOULDER. FIRESTONE, STEEL TEX, LT265/75R16, DOT VNW81XY1402. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10033331August 22, 2003
ELECTRICAL SYSTEM:IGNITION
I PURCHASED A NEW DODGE DURANGO ON JUY 11, 2003 AND IT NOW HAS A LITTLE OVER 800 MILES ON IT. I HAD DRIVEN IT WITH NO PROBLEM UNTIL LAST THURSDAY, AUGUST 14. I PARKED IT IN THE GARAGE AND IT NEVER STARTED FOR ME AGAIN. WHEN I TRIED TO START IT ON FRIDAY, THE GAS GAUGE WAS REGISTERING EMPTY ALTHOUGH THERE WAS A HALF OF A TANK OF GAS IN IT. I TRIED TO START IT SAT, SUN AND MON. IT MADE A NOICE BUT WOULD NOT START. I HAD IT TOWED TO THE DEALER SERVICE DEPT EARLY MON MORNING. THEY ALSO COULD NOT START IT. MULTIPLE TESTS HAVE BEEN DONE ON THIS CAR FOR THE LAST 5 DAYS AND THE DEALER WAS FINALLY ABLE TO START IT BUT THEY CAN NOT DIAGNOIS OR FIX THE PROBLEM AS THEY DO NOT KNOW WHAT IS WRONG. THE CAR WOULD NOT START FOR THE DEALER 3 TIMES WHILE IN THEIR POSSESSION. TODAY, FRIDAY, AUG 22, THE DEALER HAD THE CAR RUNNING AND WANTED TO RELEASE IT BACK TO ME WITH NO REPAIRS. I REFUSED TO TAKE IT BACK AS I DON'T KNOW WHAT THE PROBLEM IS AND AM AFRAID THAT I WILL NOT BE ABLE TO DEPEND ON IT STARTING EVERYDAY AS THEY DON'T KNOW WHY IT DIDN'T START FOR ALL THE OTHER DAYS. THE DEALER KEPT THE CAR TO SEE IF IT STARTS ON MON, AUG 25TH. I DON'T KNOW WHAT CATEGORY THIS FALLS INTO BUT TO ME IT'S A SAFETY ISSUE. I DON'T KNOW IF THE COMPUTERS IN THE CAR ARE READING THAT THE CAR IS OUT OF GAS AND MAYBE IT WILL HAPPEN ON THE EXPRESSWAY AND I WILL HAVE AN ACCIDENT. I MAY BE IN AN UNSAFE AREA OR OUT AT NIGHT ALONE AND THIS CAR WILL NOT START. I WON'T BE ABLE TO GO ANYWHERE OUT OF STATE BECAUSE I'LL BE AFRAID THAT I'LL BE STRANDED. I WOULD NEVER BELIEVE THAT I WOULD PURCHASE A CAR AT THIS PRICE AND HAVE ABSOLUTELY NO CONFIDENCE IN IT OR HAVE THE ABILTY TO GO WHERE I CHOOSE AND WHEN I CHOOSE. ALL I WANTED WAS TO GET THE CAR FIXED BUT NO ONE CAN DETERMINE WHAT NEEDS TO BE FIXED OR HOW TO PREVENT IT FROM HAPPENING AGAIN. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10032656August 12, 2003
SUSPENSION:FRONT
ON THE 2003 DODGE DURANGO ON HIGHWAY DRIVE IT PULLS TO THE RIGHT WHEN YOU GO PAST 65 MPH. IT SHAKES AND PULLS TO EITHER SIDE. MY RENTAL WENT TO THE RIGHT OTHER DURANGOS ON THE HIGH WAY WENT TO THE LEFT.*AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10031146August 9, 2003
ENGINE AND ENGINE COOLING:ENGINE
2001 DODGE DURANGO THE ENGINE HAS GONE OUT AT ONLY 46,000 MILES .I HAVE CHANGED MY OIL EVERY 3000 MILES BUT DODGE NOR THE EXTENDED WARRANTY COMPANY WILL TAKE CARE OF IT .OIL SYSTEM FAILURE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030527July 31, 2003
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR, POWER TRAIN:AUTOMATIC TRANSMISSION
I CURRENTLY OWN A 2003 DODGE DURANGO. SINCE I HAVE PURCHASED IT IN FEBRUARY 2003 IT HAS BEEN IN THE SHOP SEVERAL TIMES. THE ROTORS HAVE BEEN REPLACE TWICE, THE REAR END TWICE AND NOW THE TRANSMISSION SLIPS INTO NEUTRAL WHILE DRIVING. THIS CAN BE VERY DANGEROUS. I OWNED A 1999 DURANGO AND HAD NOTHING BUT PROBLEMS WITH IT. THE STEERING COLUMN HAD TO BE REPLACED A FEW TIMES AND THE BALL JOINTS. THE TRANSMISSION ALSO HAD DONE THE SAME THING. DODGE COULD NEVER FIND ANYTHING WRONG WITH THAT DURANGO AND CANNOT FIND ANYTHING WRONG WITH THIS TRANSMISSION. THE LAST DURANGO THE TRANSMISSION SLIPPED INTO NEUTRAL WHILE CROSSING OVER LANES WITH ONCOMING TRAFFIC COMING RIGHT AT ME. AGAIN, THE DEALER COULD FIND NOTHING WRONG WITH IT. SAME WITH THIS ONE. I AM REQUESTING THAT DAIMLER-CHRYSLER AND WILLIAMSBURG DODGE REFUND MY MONEY AND TAKE THE TRUCK BACK. THEY RECENTLY HAD MY DURANGO FOR 15 DAYS. THE FIRST 10 DAYS THE DISTRICT MANAGER, JAMES BROWN, AND SHANE LOCKHART, DEALERS TECH MANAGER, ARGUED THAT MY CAMPER WEIGHED TOO MUCH. I GAVE THEM EVIDENCE THAT MY CAMPER ONLY WEIGHED 4295 LBS. DAIMLER-CHRYSLER SELLS THE DURANGO BOASTING IT CAN TOW 7400 LBS. AFTER I FILED A COMPLAINT WITH DAIMLER-CHRYSLER, JAMES BROWN SAID HE MADE A MISTAKE ON THE WEIGHT. NOW, THEY WANT TO INSPECT MY CAMPER FOR FAULTY BREAKS. THEY ARE SAYING SOMEHOW IT IS CAUSING STRESS ON THE DURANGO. GIVE ME A BREAK!!! I HAVE HAD MY CAMPER INSPECTED. SURPRISINGLY, THE PLACE WHERE I HAVE GONE SAYS THEY GET THIS A LOT FROM DODGE OWNERS. DO WE SEE A PATTERN? THEY ALSO GET A LOT OF REQUESTS FOR DODGE OWNERS TO HAVE TRANSMISSION COOLANTS PUT ON THEIR DODGES. WHAT DOES THIS TELL US? CONSUMERAFFAIRS.COM TELLS A LOT ABOUT DODGE. WE NEED SOMETHING TO BE DONE WITH DAIMLER-CHRYSLER. *PH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10030334July 29, 2003
SUSPENSION:FRONT
FRONT SUSPENSION. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029926July 23, 2003
SUSPENSION:FRONT
WHILE DRIVING DRIVING AT ANY SPEED AND WHEN BRAKES ARE DEPRESSED VEHICLE WILL PULL TO THE RIGHT OR LEFT. ALSO, VEHICLE NEEDS CONSTANT REALIGNMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029997July 23, 2003
SEAT BELTS:REAR/OTHER
CONSUMER CALLED COMPLAINING ABOUT HAVING PROBLEMS WITH REAR SEAT BELTS. MANUFACTURER WAS NOT CONTACTED AT THE TIME OF THIS CALL. DEALER WAS CONTACTED, AND REPLACED THE SEAT BELTS, BUT CONSUMER DIDN'T KNOW WHICH PARTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10029800July 22, 2003
LATCHES/LOCKS/LINKAGES:HATCHBACK/LIFTGATE:LOCK
VEHICLE WAS IN A REAR END COLLISION AT 25/30 MPH , ON IMPACT THE RARE HATCH BACK POP OPEN AND LUGGAGE FELL OUT. BODY SHOP INDICATED THAT THE IMPACT WASN'T' SEVERE ENOUGH TO RELEASE THE HATCH BACK.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10021111June 5, 2003
LATCHES/LOCKS/LINKAGES:DOORS:LATCH
I PURCHASED A 2003 DODGE DURANGO SLT ON APRIL 24,2003. WHEN MY VEHICLE HIT 800 MILES THE LOCKS STARTED LOCKING AND UNLOCKING ALL THE TIME, WHETHER THE KEY WAS IN THE IGNITION OR NOT. IT HAS BEEN BROUGHT TO THE TOPOR DODGE 2 TIMES AND THE PROBLEM WAS UNABLE TO BE FIXED. IT IS NOW BACK IN FOR THE SAME PROBLEM. ONLY NOW THEY JUST KEEP UNLOCKING ALL THE TIME. I HAVE TO LEAVE IT AT TOPOR TIL THE PROBLEM IS FIXED BECAUSE THE DOORS WON'T STAY LOCKED AND IS A SAFETY HAZARD. I WORK IN SPRINGFIELD MASSACHUSETTS AND IT IS UNSAFE TO TAKE MY OWN DURANGO TO WORK. IT HAS BEEN AT THE DEALERSHIP SINCE JUNE 3,2003 AND I HAVE NO IDEA HOW LONG I WILL BE WITHOUT MY BRAND NEW DURANGO. THIS IS A SAFETY DEFECT THAT I KNOW LONGER WANT TO DEAL WITH. MY DURANGO NOW HAS 4200 MILES ON IT AND THE PROBLEM STILL EXISTS.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018298May 6, 2003
SEATS:FRONT ASSEMBLY:RECLINER
WHILE THE CONSUMER LIFTED UP THE SEAT AND PULLED THE LEVER DOWN HIS THUMB BECAME CAUGHT IN METAL BRACKET HINGE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10018024May 1, 2003
AIR BAGS:FRONTAL:SENSOR/CONTROL MODULE
THERE WERE NO PARTS AVAILABLE FOR THE DEALERSHIP TO PERFORM RECALL NUMBER B32 RELATED TO THE SENSOR MODULE. THE DEALER HAS BEEN CONTACTED NUMEROUS TIMES (SERVICE MANAGER MATT BARTOLO FILE NUMBER 11214898). *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10015644April 10, 2003
VEHICLE SPEED CONTROL:CRUISE CONTROL
THE CRUISE CONTROL WAS SET AT 65 MPH, HOWEVER THE VEHICLE HIT A BUMP AND ACCELERATED TO 80 MPH. *JB THE VEHICLE WOULD ALSO ACCELERATE ON ITS OWN WHEN GOING OVER HIGHWAY SEAMS AND BRIDGES. THE VEHICLE DOESN'T MAINTAIN A CONSTANT (SET) SPEED AND WILL VARY FROM 5 MPH AND SWAP TO REGAIN SET SPEED WHEN GOING UP LONG GRADE WHEN ENGAGED. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8019514September 25, 2002
SUSPENSION
WHEN APPLYING THE BRAKES IN A PANIC STOP OR WET OR ROUGH PAVEMENT. THE PEDAL GOES ALL THE WAY DOWN TO THE FLOOR RESULTING IN EXTENDED STOPPING AFTER INSPECTION OF THE VEHICLE BY THE DEALER. IT WAS DETERMINED THAT THE AB BRAKING PUMP HAS MALFUNCTION. PART ARE ON NATIONAL BACK ORDER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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