Dodge Durango Complaints (2001)

665 consumer complaints on file.

#10109131January 28, 2005
POWER TRAIN:AUTOMATIC TRANSMISSION
WHILE DRIVING AT ANY SPEED INTERMITTENTLY CONSUMER CAN FEEL THE VEHICLE SLIP IN/OUT OF GEARS. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10109430January 27, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
RECALL CAMPAIGN: THE CONSUMER RECEIVED A RECALL NOTICE REGARDING DEFECTIVE FRONT SUSPENSION AND MADE AN APPOINTMENT WITH THE DEALER. THE DAY BEFORE THE SCHEDULED APPOINTMENT THE REP CALLED STATING THAT THE PARTS WERE NOT AVAILABLE. *NM *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108790January 25, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
SAFETY IMPROVEMENT CAMPAIGN 04 V 596 000/BALL JOINT WEAR: THE CONSUMER STATED THE DEALER BROKE ONE OF THE LUG NUTS ON THE RIGHT FRONT WHEEL WHILE PERFORMING THE SAFETY REPAIRS AND THEY WANTED TO CHARGE THE CONSUMER FOR REPAIRING THE BROKEN LUG NUT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108584January 21, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
WHILE DRIVING 25 MPH, THE VEHICLE WOULD MAKES A HUMMING NOISE AND THE VEHICLE WOULD PULL TO THE RIGHT WHEN BRAKING. VEHICLE WAS TAKEN TO A REPAIR SHOP. THE MECHANIC INFORMED THE CONSUMER THAT BOTH UPPER AND LOWER BALL JOINTS NEEDED TO BE REPLACED. THE DEALER WAS NOTIFIED. THE DEALER INFORMED THAT THEIR VEHICLE DID NOT FALL UNDER THE RECALL. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108590January 21, 2005
SEAT BELTS:REAR/OTHER, SEAT BELTS:FRONT
VEHICLE IS EXPERIENCING PROBLEMS WITH THE SEAT BELTS. THE SEAT BELTS IN THE SECOND AND THIRD ROWS ARE HAVING DIFFICULTY GRIPPING AND LATCHING. IF THE VEHICLE COMES TO AN ABRUPT STOP THE BELTS WILL NOT HOLD THE PASSENGER IN POSITION. OWNER CONTACTED THE DEALERSHIP AND THE MANUFACTURER. BOTH TOLD THE OWNER THAT VEHICLE WAS OUT OF WARRANTY AND THERE WAS NOTHING THEY WILL DO TO ASSIST THE OWNER. PROVIDE FURTHER DETAILS. *NM. CHRYSLER WAS NOT FULLY COOPERATIVE WHEN THE FIRST SEAT BELT FAILED AT THE END OF WARRANTY. THEY FIXED THE PROBLEM AFTER OWNER APPEALED TO DEALERSHIP OWNER. HA DHE NOT STEPPED IN CHRYSLER WOULD NOT HAVE FIXED THE SEAT BELT. CHRYSLER TOLD CONSUMER THAT THEY WILL CONTACT THE DEALERSHIP, BUT OWNER WOULD HAVE TO PAY A DIAGNOSTIC FEE TO HAVE THE OTHER FIVE SEAT BELTS EXAMINED. WHENOWNER ATTEMPTED TO RELAY THE SERIOUS NESS OF THIS SAFETY ISSUE, AND THE NEED FOR CHRYSLER TO MAKE REPAIRS, CHRYSLER LABELED THE OWNER AS A HAVING A RECORD OF A TROUBLE MAKER. OWNER FELT THAT CHRYSLER MUST BE COMPELLED TO TAKE SAFETY ISSUES, SUCH AS SEAT BELTS, SERIOUSLY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10108614January 21, 2005
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT
NHTSA CAMPAIGN 04V596000; DAIMLER CHRYSLER ISSUED AN UPPER BALL JOINT RECALL. THIS VEHICLE IS INCLUDED IN THE RECALL, BUT WHEN TAKEN IN FOR REPAIR, RESULTS SHOWED THAT THE LOWER BALL JOINTS NEED TO BE REPLACED AS WELL. DEALER WILL REPAIR AT OWNER'S EXPENSE. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10111009January 19, 2005
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT, SUSPENSION
THE VEHICLE REAR DIFFERENTIAL WAS REPLACED AT 60000 MILES BECAUSE IT MADE NOISE. *NM WHILE THE REAR DIFFERENTIAL WAS BEING REPLACED THE DEALER INFORMED THE CONSUMER THAT BOTH THE UPPER AND LOWER BALL JOINTS WERE BAD. THE CONSUEMR REQUESTED REIMBURSEMENT FOR THE BALL JOINTS SINCE THEY WERE RECALLED. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107413January 18, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
NHTSA CAMPAIGN 04V596000; DAIMLER CHRYSLER ISSUED AN UPPER BALL JOINT RECALL. THIS VEHICLE IS INCLUDED IN THE RECALL, BUT THERE ARE NO PARTS AVAILABLE IN ORDER TO MAKE THE REPAIR. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107255January 12, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
"NHTSA RECALL CAMPAIGN 04V596000" CONCERNING BALL JOINT WEAR. OWNER RECEIVED NOTIFICATION FROM THE MANUFACTURER ABOUT THIS RECALL. OWNER LATER NOTIFIED THE LOCAL DODGE DEALERSHIP, AND WAS TOLD THAT PARTS NEEDED FOR THE REPAIR WERE ON BACK ORDER, AND THERE WAS NO ESTIMATED TIME FOR ARRIVAL. ALSO, OWNER CONTACTED THE MANUFACTURER, AND WAS ALSO INFORMED OF THE SAME. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10107136January 10, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER RECEIVED RECALL 04V596000 CONCERNING BALL JOINT WEAR. HOWEVER, THE DEALERSHIP TOLD CONSUMER THAT THE MANUFACTURER STATED THAT THEY WERE ONLY TO REPLACE THE BALL JOINTS, BUT CONSUMER WILL HAVE TO PAY FOR THE ALIGNMENT. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106945January 6, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE DEALERSHIP IS NOT ABLE TO PERFORM THE UPPER BALL JOINT WEAR RECALL WITHIN A REASONABLE TIME. THE NEXT AVAILABLE APPOINTMENT IS 4-6 MONTHS BECAUSE THEY ARE ONLY PERFORMING 2 RECALL REPAIRS PER DAY. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10106886January 5, 2005
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
NHTSA CAMPAIGN 04V596000; DAIMLER CHRYSLER ISSUED AN UPPER BALL JOINT RECALL. THIS VEHICLE WAS INCLUDED IN THE RECALL, BUT THERE WERE NO APPOINTMENTS UNTIL MAY, WHICH COULD BE DANGEROUS FOR CONSUMER TO OPERATE THE VEHICLE.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105400December 22, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
">BALL JOINT FAILURE. *BF THE CONSUMER WAS INFORMED THAT THE FRONT WHEEL WAS DANGEROUSLY LOOSE AND WAS UNSAFE TO DRIVE. THE HUB NUT WAS LOOSE. *TC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10105211December 22, 2004
WHEELS:LUGS/NUTS/BOLTS/STUDS
THE AUTO SHOP INFORMED THE CONSUMER THAT THE FRONT PASSENGER SIDE WHEEL LUG NUT WAS LOOSE. PLEASE PROVIDED MORE INFORMATION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104192December 21, 2004
SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT, SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
THE STEERING IN MY 2001 DURANGO HAS BEEN VERY LOOSE AND DIFFICULT TO CONTROL ESPECIALLY OVER ROUGH ROADS SINCE ABOUT 30,000 MILES. ABOUT A YEAR AGO WHEN THERE WAS APPROXIMATELY 45,000 MILES ON IT, THERE STARTED TO BE VERY LOUD NOISES COMING FROM THE FRONT WHEELS. I TOOK IT TO THE DEALERSHIP AND WAS TOLD I NEEDED NEW BRAKE PADS BUT NOTHING WAS MENTIONED ABOUT THE BALL JOINTS. I HAD A MECHANIC LOOK AT THE BRAKES AND WAS TOLD THEY WERE FINE, BUT THAT THE UPPER AND LOWER BALL JOINTS SEEMED UNUSUALLY WORN. WHEN I HEARD OF THE RECALL DECEMBER 10, 2004 FOR THE UPPER BALL JOINTS, I TOOK MY VEHICLE IN TO BE CHECKED. THEY VERIFIED THAT THE UPPER BALL JOINTS WERE "ALMOST GONE" AND REPLACED THEM ACCORDING TO THE RECALL. HOWEVER, THEY THEN INFORMED ME THAT THE LOWER BALL JOINTS WERE JUST AS BAD AND NEEDED TO BE REPLACED "VERY SOON". I ASKED IF THE VEHICLE WAS STILL JUST AS UNSAFE AS WHEN I BROUGHT IT IN, AND WAS TOLD "YES". MY CONCERN AND QUESTION THEN IS WHY ARE THE LOWER BALL JOINTS NOT INCLUDED IN THE RECALL? DOES IT NOT MAKE SENSE THAT WHEN ONE HALF OF A SUSPENSION'S MOVING PART FAILS, THAT IT PUTS UNDUE STRESS ON THE OPPOSING PART, CAUSING IT TO FAIL AS WELL? ALSO, IF THE REPAIR OF THE UPPER BALL JOINT DID NOT MAKE MY VEHICLE SAFE, THEN WHAT IS THE PURPOSE OF THE RECALL?*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104154December 20, 2004
STEERING:HYDRAULIC POWER ASSIST:PUMP
I WAS DRIVING ON A HIGHWAY OFFRAMP AT APPROXIMATELY 45 MPH. THE STEERING WHEEL LOCKED FOR APPROX 3 SECONDS. IT THEN UNLOCKED ALLOWING ME TO REGAIN CONTROL OF THE VEHICLE. THE STEERING CONTINUED TO LOCK AND UNLOCK PERIODICALLY. THE CAUSE WAS THE POWER STEERING PUMP. HOWEVER, THIS INCIDENT WAS DIFFERENT FROM THE NORMAL SITUATION WHERE POWER STEERING FAILS BECAUSE THE STEERING WAS ALSO SUBSTANTIALLY AFFECTED AT SPEED AND NOT JUST WHEN THE VEHICLE IS AT A VIRTUAL STANDSTILL. MY MILEAGE IS APPROX 65000.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10104034December 17, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
I HAVE A 2001 DODGE DURANGO. IT WAS MAKING A SQUEAKING NOISE AROUND THE DRIVER SIDE FRONT TIRES. I TOOK IN TO MY LOCAL DEALER. THEY KEPT MY CAR FOR 4 DAYS AND REPLACED THE SWAY BAR BUSHINGS AND THE SUSPENSION. THEY THEN TOLD ME THAT IT DIDN'T RECTIFY THE PROBLEM; THEREFORE, THEY WOULD KEEP AN OPEN TICKET ON THIS AND IF ANYTHING CAME UP SIMILAR TO MY PROBLEM THEY WOULD NOTIFY ME. WELL, THE NOISE HAS GOTTEN WORSE, AND WE HAVE SEEN NUMEROUS THINGS ON THE NEWS ABOUT THE UPPER BALL JOINTS. MY HUSBAND THEN CALLED THEM, AND THEY SAID THEY HAD NO SUCH PROBLEM, AND NO OPEN TICKETS OR RECORD OF MY BRINING IN THE CAR. I HAVE 2 CHILDREN AND NUMEROUS NIECES AND NEPHEWS WHO ARE WITH ME. I AM AFRAID THAT SOMETHING MIGHT HAPPEN. I DON'T FEEL THIS IS RIGHT WHEN YOU PAY A FORTUNE FOR A CAR. I THINK IT SHOULD BE SAFE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103897December 16, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
VEHICLE KEPT PULLING TO THE RIGHT, AND THE TIRES KEPT WEARING FROM THE OUTSIDE. THE BALL JOINTS HAD TO BE REPLACED.*AK....CONSUMER CLAIMED DEALER MEVER CHECKED THE ALIGNMENT. INSISTED THAT CONSUME RHAD TO BUY NEW TIRES BEFORE DEALER WOULD ALIGN THE VEHICLE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10103838December 15, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
CONSUMER HEARD A CLICKING NOISE AND EXPERIENCED A SHAKING STEERING WHEEL AT LOW SPEEDS AND TURNS, MAKING THE ABILITY TO CONTROL VEHICLE UNEASY. TOOK VEHICLE TO DEALER FOR CHECK UP, AND RESULTS SHOWED THAT THE VEHICLE NEEDED THE UPPER BALL JOINTS REPLACED.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10102945December 14, 2004
SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT, STEERING:LINKAGES:TIE ROD ASSEMBLY
I RECENTLY HAD NEW TIRES PUT ON MY DURANGO AND WAS GOING TO HAVE A ALIGNMENT DONE. AT THAT TIME I WAS INFORMED THAT MY RIGHT UPPER BALL JOINT AND RIGHT TIE ROD NEEDED TO BE REPLACED DUE TO EXCESSIVE WEAR. THIS SEEMS TO BE HAPPENING TO MOST OF THE DODGE LIGHT TRUCKS AND SUV'S AND IS OBVIOUSLY A DEFECT IN THE PRODUCT. I DID NOT HAVE THE REPAIR DONE AT THE TIME. IT IS TO COSTLY TO BUY BOTH TIRES AND HAVE TO DO THE REPAIRS AT THE SAME TIME ESPECIALLY AROUND CHRISTMAS. I FEEL THAT THIS IS THE RESPONSIBILITY OF DODGE TO CORRECT THE OBVIOUSLY DEFECTIVE EQUIPMENT.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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