Dodge Durango Complaints (2013)

640 consumer complaints on file.

#11342772August 2, 2020
AIR BAGS
ON AUGUST 1, 2020, THE FRONT PASSENGER SEAT ACTIVE HEAD RESTRAINT SPONTANEOUSLY DEPLOYED AND HIT THE PASSENGER (14 Y/O FEMALE) IN THE BACK OF THE HEAD. THE VEHICLE WAS IN DRIVE BUT WAS STATIONARY AT THE TIME (IN A DRIVE-THROUGH LINE).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342605July 31, 2020
AIR BAGS
I WAS PARK IN MY DRIVEWAY IN PARK GETTING READY TO GO. WHEN ALL OF A SUDDEN MY PASSENGER SIDE HEADREST BURST OPEN. LUCKILY NO ONE WAS ON THE SEAT AT THE TIME. BUT I BELIEVE WITH THE FORCE IT CAM OUT IT COULD HAD GIVING SOME ONE A CONCUSSION. I WOULD HAVE HATE UT IF ONE OF MY KIDS WAS THERE WHEN IT BURST OPEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342173July 29, 2020
SEATS
THE ACTIVE HEAD RESTRAINT ON THE PASSENGER SIDE DEPLOYED SUDDENLY WITHOUT WARNING. WE WERE TRAVELING ON A CITY STREET AT APPROXIMATELY 30 MPH. THE PASSENGER WAS HIT ON THE BACK OF THE HEAD AND HAD A SEVERE HEADACHE. THERE WAS NO NOR HAS THERE BEEN ANY REAR COLLISION. AFTER EXAMINING THE INSIDE OF THE RESTRAINT I COULD SEE BROKEN PIECES OF PLASTIC THAT APPEARED TO HAD BEEN KEEPING IT TOGETHER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11341266July 24, 2020
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED. THE VEHICLE WAS TAKEN TO FIVE STAR CHRYSLER DODGE JEEP RAM OF WARNER ROBINS LOCATED AT 2817 WATSON BLVD, WARNER ROBINS, GA 31088, WHERE THE MECHANIC REPLACED THE FUEL PUMP. THE FAILURE RECURRED WITH THE CONTACT NOT BEING ABLE TO START THE VEHICLE AND THE VEHICLE WAS TOWED BACK TO THE SAME DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE FUEL PUMP RELAY WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE FUEL PUMP RELAY WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE CONTACT WAS THEN INFORMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 35,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340077July 18, 2020
SEATS
ON JULY 10, 2020, WHILE DRIVING 45 MPH ON A STRAIGHT HIGHWAY, MY DRIVER SIDE HEADREST DEPLOYED INTO THE BACK OF MY HEAD CAUSING A SEVERE HEADACHE. I WAS NOT INVOLVED IN AN ACCIDENT. IT JUST RANDOMLY DEPLOYED. I HAVE SINCE RESEARCHED AND FOUND THAT THIS IS NOT THE FIRST INCIDENT AND THAT THERE HAS BEEN NO RECALL ISSUED FOR IT. I AM NOW FORCED TO PAY FOR A REPAIR THAT IS CAUSED BY A FAULTY PIECE OF EQUIPMENT. IT IS ONLY A MATTER OF TIME BEFORE THE PASSENGER HEADREST DOES THE SAME. I HAVE THREE TEENAGERS, AND I AM VERY CONCERNED THAT THIS COULD HAPPEN TO THEM AND CAUSE AN ACCIDENT.*DT*JB
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11339592July 15, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. KRYSTAL CHRYSLER JEEP DODGE RAM FIAT, INC. (4488 U.S. 9, WARRENSBURG, NY 12885) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339293July 14, 2020
SEATS
DRIVING THE VEHICLE ON HIGHWAY WHEN THE PASSENGER SIDE HEADREST POPPED OPEN. AIRBAGS DID NOT DEPLOY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339396July 14, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS AND MAKING TURNS IN EITHER DIRECTION, THE VEHICLE LOSS MOTIVE POWER WITHOUT WARNING. THE VEHICLE RESTARTED AFTER RE-INSERTING THE KEY IN THE IGNITION. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. VOLLMER SERVICE CENTER (3807 SAN PEDRO AVE, SAN ANTONIO, TX 78212, (210) 732-2201) AND SAN ANTONIO CHRYSLER DODGE JEEP RAM (11910 I-35 FRONTAGE RD, SAN ANTONIO, TX 78233, (210) 239-1808) WERE CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 98,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337292July 3, 2020
SEATS
THE PASSENGER HEADREST DEPLOYED WITH ACCIDENT. NOBODY WAS IN THE VEHICLE WHEN IT DEPLOYED, IT WAS PARKED. IT WAS IMMEDIATELY NOTICED WHEN A PASSENGER ATTEMPTED TO REENTER THE VEHICLE AND COULD NOT SIT PROPERLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337186July 2, 2020
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
DURANGO HAS STALLED AT HIGH SPEEDS. WHILE SLOWING DOWN AT LOWER SPEEDS, THE VEHICLE WILL, ON OCCASION, START TO STALL AS IT SORT OF RUMBLES AND SHAKES. NOW THE DURANGO WILL NOT START. ALL SYMPTOMS SEEM TO ALIGN WITH KNOWN RECALL ISSUES, HOWEVER, RECALL REPAIR IS NOT YET AVAILABLE. HAS BEEN SYMPTOMATIC SINCE APRIL 2019 UNTIL PRESENT. I HAVE TAKEN THIS PROBLEM TO THE DODGE DEALERSHIP FOR DIAGNOSIS AND REPAIR. THEY ARE UNABLE TO REPLICATE THE ISSUE BUT WERE ABLE TO RUN UP A BILL OF $3000 FOR ITEMS THAT DID NOT FIX THE ISSUE. I DO NOT FEEL SAFE DRIVING THIS VEHICLE AND WORRY ABOUT HAVING A TOTAL POWER FAILURE WHILE AT HIGH SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337241July 2, 2020
SEATS
PASSENGER HEADREST DEPLOYED ON ITS OWN HITTING PASSENGER IN HEAD. HEADREST NOW WILL NOT CLOSE AND APPEARS TO HAVE BROKEN PLASTIC PIECES INSIDE, CAUSING IT TO REMAIN AT AN ODD ANGLE. VEHICLE WAS PARKED AT TIME OF DEPLOYMENT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11331875July 1, 2020
ENGINE, UNKNOWN OR OTHER
THIS ENGINE (V6 PENTASTAR 3.6) IS TAPPING. IT SEEMS TO BE COMMON PROBLEM AMONG CHRYSLER JEEP AND DODGE. CHRYSLER STATES THAT THE ENGINE LIFTS AND ROCKERS ARE CULPRIT AND REPAIRS HAVE BEEN DONE ON SOME CHRYSLER AND JEEP MODELS WITH THIS SAME ENGINE BUT DODGE WILL NOT REPAIR OR COMPENSATE FOR THE FAULTY PARTS ON THIS ENGINE BY THE MAKER. THIS IS A FLAW IN THE ENGINE DESIGN AND CONSTRUCTION, THIS PROBLEM SHOULD BE REPAIRED BY MAKER AND NOT PASSED ON TO THE CONSUMER. SINCE THIS PROBLEM HAS STARTED I NOTICED THE CAR SEEMS TO STALL AND IT'S NOT AS POWERFUL AS IT ONCE WAS. I TOOK THE CAR TO A DODGE DEALERSHIP THAT DIAGNOSED THE PROBLEM AS THE LIFTS AND ROCKERS IN THE ENGINE SPECIFIC TO THE LEFT SIDE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11330043June 22, 2020
UNKNOWN OR OTHER, SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, AIR BAGS
HEAD REST POPPED OPEN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329727June 19, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED THAT WHILE DRIVING 50 MPH, SEVERAL WARNING LIGHTS ILLUMINATED AND THE INSTRUMENT PANEL BECAME INOPERABLE. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THERE WAS A LACK OF COMPUTER COMMUNICATIONS. THE VEHICLE WAS TAKEN TO LAURA CHRYSLER DODGE JEEP RAM LOCATED AT 7 N. SERVICE RD W, SULLIVAN, MO 63080, (573) 677-1300, HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS INFORMED OF FAILURE. THE FAILURE MILEAGE WAS 101,480.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329731June 19, 2020
ELECTRICAL SYSTEM
WHILE DRIVING VEHICLE STALLED ON THE FREEWAY. HAD NO CONTROL OF STEERING OR BRAKES. SOME HOW I PULLED OVER SAFELY BUT HAD TO PUT THE VEHICLE IN NEUTRAL AND START THE VEHICLE UP AGAIN. THIS HAS HAPPENED MORE THAN ONCE AND LATELY IT?S HAPPENING MORE AND MORE. I'VE LOOKED UP MY VIN # ON THIS WEBSITE BUT STILL NO RECALL ON THE ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329264June 16, 2020
FUEL/PROPULSION SYSTEM
TRUCK AS STALL A COUPLE OF TIMES AND STARTING UP PROPERLY. THE DODGE DEALER IS SAYING THERE IS NO REMEDY FOR THIS OR THERE ARE NO PARTS TO FIX THIS ISSUE. THIS HAS STALL IN MOTION AND STATIONARY. IN MY DRIVE WAY AND ON A CITY STREET. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11328359June 11, 2020
FUEL/PROPULSION SYSTEM, SEATS, UNKNOWN OR OTHER
I PURCHASED A 2013 DODGE DURANGO FROM NEW SMYRNA BEACH CHRYSLER DODGE JEEP AT THE END OF JULY 2018. THE MORNING AFTER WE PURCHASED IT THE CAR WASN'T ACTING RIGHT AND WOULDN'T START. AFTER HAVING MY VEHICLE UP THERE UNTIL THE END OF AUGUST THEY FINALLY REPLACE THE FUEL RELAY PUMP. I GOT A LETTER SAYING THAT THERE'S A RECALL ON THE VEHICLE AND THE PART THAT WAS PUT IN WAS A PART OF THE RECALL. MY VEHICLE STARTED ACTING FUNNY AND DOING THE SAME THINGS THAT IT DID LESS THAN TWO YEARS AGO. IT'S BEEN STRUGGLING TO START AND I HAVE VIDEO OF IT FROM LESS THAN TWO YEARS AGO AND NOW DOING THE SAME THING. I HAD MY VEHICLE TOWED TO THE DEALERSHIP AND THEY TOLD ME THAT MY BATTERY WAS DEAD AND THEY COULDN'T DO ANYTHING UNTIL I REPLACED IT. MY BATTERY WAS NOT DEAD WHEN I LEFT MY HOUSE AND THIS IS WHAT THE RECALL DOES IT DRAINS THE BATTERY. I WAS ALMOST IN AN ACCIDENT LESS THAN TWO WEEKS AGO WHEN MY CAR STALLED WHILE I WAS DRIVING HOME WITH MY FOUR CHILDREN IN THE CAR. THE DEALERSHIP MADE ME PURCHASE A NEW BATTERY AND ARE ASKING ME TO GET AN AUTHORIZATION FROM CHRYSLER TO COVER THE CHARGE AND THE PART OF I HAVE TO NOW PAY FOR THAT TOO. I LOOKED MY CAR UP AND IT'S SHOWING OTHER RECALLS AS WELL. I REACHED OUT TO GIBS LAW FIRM BECAUSE THEY HAVE A HUGE CLASS ACTION SUIT BECAUSE OF MY SAME ISSUE. MY FAMILY IS STRUGGLING AND MY HUSBAND IS MISSING WORK BECAUSE WE DON'T HAVE OUR VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327799June 8, 2020
FUEL/PROPULSION SYSTEM
A SAFETY RECALL, NHTSA 19V-813, WAS ISSUED IN NOVEMBER 2019 AND IT IS JUNE 2020. SPEAKING WITH A DODGE RECALL REP TODAY, THEY DON'T KNOW WHEN IT WILL BE AVAILABLE. WHEN I QUOTED THEIR WEBSITE THAT INDICATED THE OWNER WILL BE PROVIDED AN INTERIM REPAIR, THE REP INFORMED THAT I WOULD HAVE TO TAKE IT IN TO THE DEALERSHIP TO HAVE IT DIAGNOSED SO THAT THEY COULD ESCALATE IT BUT STILL DIDN'T COULDN'T TELL ME IF I WOULD RECEIVE AN INTERIM REPAIR AND WHAT THAT MIGHT BE. ON TOP OF THAT, I WOULD HAVE TO PAY FOR THE DIAGNOSIS TO ESCALATE IT FOR A KNOWN RECALL. THIS VEHICLE STALLS AND SHUTS DOWN AT ANY SPEED OR WHEN I HIT A BUMP IN THE ROAD. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326949June 2, 2020
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2013 DODGE DURANGO. THE CONTACT STATED WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE STARTED BUT STALLED IMMEDIATELY. THE VEHICLE WAS TOWED TO JT'S CHRYSLER DODGE JEEP RAM (4838 SUNSET BLVD, LEXINGTON, SC 29072) TO BE DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 77,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11326044May 26, 2020
SEATS:FRONT ASSEMBLY:HEAD RESTRAINT, EQUIPMENT:MECHANICAL
2013 DODGE DURANGO. I WAS LEAVING WORK, GOT IN CAR, PUT ON SEAT BELT AND HEAD REST DEPLOYED. I CAN SEE THAT THE BRACKETS HOLDING THE PIN IN PLACE BROKE CAUSING IT TO DEPLOY.*DT*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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