Chevrolet Silverado Complaints (2017)

906 consumer complaints on file.

#11627643November 27, 2024
STRUCTURE
The complaint is against Reading Truck Body, LLC regarding safety concerns left unresolved and property damage incurred because of the recall remedy work (NHTSA Campaign Number 18E-021) performed on my 2017 Silverado 3500HD Crew Cab service truck by Reading Truck Body, LLC. In May 2020, I was notified by Reading Truck Body, LLC of a safety recall specific to the aluminum service body on my truck. Following the initial remedy “patch” work done by the company, I was shocked to discover damages to the rear crossmember and compromising cracks in the welding of the body, as well as to the integrity and functionality of the wiring harnesses on my vehicle. Despite assurances that these damages would be addressed, I have been met with delays, unresponsiveness, and ultimately a subpar replacement body that does not meet the quality and craftsmanship of the original. The replacement body not only fails to match the size and finish of the original, but also poses serious safety risks due to missing bolts, faulty wiring harnesses, and overall poor construction. Despite my repeated attempts to seek resolution through the company’s Recall and Warranty departments, I have been met with dismissive treatment, unfounded accusations, and a refusal to address the issues at hand. This has not only caused financial loss and property damage but has also taken a toll on my emotional well-being and business operations. As a concerned customer, I am requesting your support to hold Reading Truck Body, LLC accountable for their actions in this complaint and fully remedy the recall. To do so, I request they replace the service body with one of equal quality, size, and finish as my original. Proper powder coating and meticulous craftsmanship are essential to restoring the value and integrity of my vehicle. I urge you to help rectify these issues promptly and help me ensure Reading Truck Body, LLC addresses the safety concerns outlined in my complaint. Supporting documentation attached
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11627254November 25, 2024
ENGINE, POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER
The contact owns a 2017 Chevrolet Silverado 3500. The contact stated that while driving at various speeds, the vehicle failed to upshift while depressing the accelerator pedal. The check engine warning light was illuminated. The vehicle was taken to a local independent mechanic and was diagnosed with a stuck torque converter. The contact stated that DTC code: P0741 was retrieved. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 58,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625759November 17, 2024
SERVICE BRAKES
We were heading on vacation to Florida on the evening of [XXX].While driving [XXX] towards Athens, Alabama we heard a squealing noise from our engine that lasted a minute then it stopped. We got off at the closest exit and realized that we had “No Brakes “. I prayed for our safety. Our truck ran through two stoplights that were red at the time. I downshifted the vehicle and stood on the brakes (hard pedal) and jumped over two concrete curbs before it finally came to a stop. We had it towed to Champion Chevrolet dealership in Athens Alabama. They diagnosed the problem as a brake vacuum pump that locked up and broke the belt too leaving us with no brakes at all. Champion Chevrolet worked us in and replaced the vacuum pump and belt.And got us back on the road for our vacation. We had to pay for a tow truck $100. An overnight stay at a hotel $150. I’m concerned about the tires, rims, alignment and suspension being damaged by jumping over the concrete curbs. I’m requesting a free inspection at a local Chevrolet dealership to thoroughly inspect and repair any damaged parts and a realignment. I also am out of pocket $250 for the tow and hotel room. I feel I’m being fair to ask for reimbursement and repairs. The dealership didn’t charge me for the repairs of the vacuum pump and drive belt as it was covered by a special recall (N182202780). Please direct me for escalation of reimbursement ,complimentary inspection and repair of my 2017 Silverado suspension or damages involved in this incident. Thanks [XXX] [XXX] [XXX] [XXX] cell phone number [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11625699November 16, 2024
POWER TRAIN
I have a tork converter that locking the transmission and causing the truck to down shift and sometimes comes to a quick stop when braking. I am afraid if a family member drives the truck it could cause them to make a dangerous move in on goin traffic. Or not stopping and hitting a person or another vehicle. It hits hard and stops while pulling the vehicle in on coming traffic especially when not exspecting it all of a sudden.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624941November 13, 2024
SERVICE BRAKES
excessive squealing noise coming from rear brakes from both sides of truck. I am original owner, and truck has less then 15,571 miles on it. Drove it to Chevrolet dealer in Kingsland Ga to evaluate. Before I arrived, about a 15-minute drive the Brake towing warning light came on. I was told by the dealership that both Brake Calipers had to be replaced as well as the brake pads that were damaged due to Brake Calipers locking up. The brake Rotors were fine and needed nothing. Repairs cost me around $1000 dollars. I think this is an unusual event due to the low milage, truck has always been garaged and dealership maintain. It's in brand new condition. Pulling a camper or trailer or even normal driving without towing could potentially cause an incident, fire or wreck. My truck is gasoline not diesel not included in the current safety bulletin. Truck was kept for 2 days for repairs.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622193October 27, 2024
POWER TRAIN
When stop and starts going you can feel that gear gets stuck and it takes a sudden jump to the next gear and goes forward.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621255October 22, 2024
ELECTRICAL SYSTEM
As I was driving I received a call while my phone was plugged in to the USB charging port and as I answered the call all the gauges on my dash, as well as the radio and all my warning lights shut off and turned back on and calibrated as if I first started the vehicle and reset. Then the radio and things wouldn't work. I had to pull over shut off the truck and restart it. This has happened 2 times already in less than as year I contacted the dealer and they really don't seem to care and keep putting me off or telling me they will call me which never happens. As of writing this still not fixed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11621141October 21, 2024
ELECTRICAL SYSTEM
Vehicle will crank but will not start. Throws code u0109. Fuel pump control module is on backorder with no estimated time frame. I am not the only person this is happening to with a truck that we are making payments on and will not run.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620356October 17, 2024
POWER TRAIN
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that when driving at various speeds, there were rattling and vibrating sensations coming from the vehicle. In addition, when driving at low speeds there was a thumping noise emitting from the vehicle. The vehicle was taken to the dealer who diagnosed the transmission needed to be reprogrammed. The vehicle was repaired however the failure persisted. The vehicle was returned to the dealer who reprogrammed and drained the transmission fluid. The dealer informed the contact that when draining the transmission, metal shavings were discovered and that it was common. The failure persisted. The vehicle was taken to a transmission auto body where it was diagnosed that the transmission needed to be rebuilt. The vehicle was repaired. The manufacturer was made aware of the failure and confirmed there was no recall and the repair was not covered under warranty due to being passed the year allowed. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620048October 16, 2024
POWER TRAIN
HAVE FOR OVER A YEAR NOW HAD PROBLEM WITH TORQUE CONVERTOR SHUDDER HAD DONE 4 TRANSMISSION FLUSH WITH THE NEW MOBIL ONE ATF FLUID AND JUST RECENTLY A NEW GM TORQUE CONVERTOR STILL HAVE THE SAME ISSUES HESTINATING ,ROUCH SHIFTING FEEL LIKE BEING REAR ENDEND HAVE EXTENTED WARRENTY THUR DEALER WHERE I PURCHASE TRUCK BUT THEY WILL NOT DO ANYTHING ABOUT IT DO TO THE CLASS AGATING LAW SUIT WITH GENERAL MOTOR IM STUCK IN MIDDLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11620186October 16, 2024
AIR BAGS
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the air bag warning light had illuminated. The vehicle was taken to a local independent mechanic where the contact was advised to take to vehicle to a local dealer. The vehicle was taken to a local dealer where it was diagnosed that the passenger side door air bag needed to be replaced. The contact was informed that the repairs were not covered by a recall. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 88,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619779October 15, 2024
UNKNOWN OR OTHER, STRUCTURE:BODY
Paint is peeling.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11619683October 14, 2024
AIR BAGS
To be clear, the vehicle was not in an accident. The check airbag light keeps pinging every few minutes while driving. So I took to the Chevrolet of Watsonvill dealership and said the truck has a faulty passenger door airbag, which raises safety concerns for me. I have a [XXX] son as well as two [XXX] parents that sit in the passenger seat often and would hate for that faulty airbag to either deploy while driving or not deploy when needed. How do I see if this vehicle can be included in a safety recall? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11618248October 5, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
This is a complaint in regards to the trailer breaking system in my certified pre-owned 2017 Chevy Silverado that I purchased in April of this year, 2024. I purchased this truck in particular for its high ratings in safety and towing capabilities. (April- May 2024) While towing a 22ft trailer from Virginia to Washington state, there were several moments where the “service trailer braking system” alert would appear on the dash. Driving on the interstate for days on end is twice as stressful when you have to wonder if your trailer brakes are reliable. If the trailer brakes were to suddenly stop working it would be dangerous for me and my passengers, as well as those around me on the road. (Sept- Oct 2024) We aren’t towing a trailer anymore, but the “service trailer braking system” light has been going off every couple minutes.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11617472October 1, 2024
POWER TRAIN
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated while driving at various speeds, the vehicle shuddered and experienced hard downshifting. No warning light was illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was approximately 94,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11616933September 27, 2024
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
I am filing a complaint regarding an electrical fire in the junction box of my 2017 Chevy Silverado 1500. The issue began when the front passenger side marker light would not turn off. I disconnected the battery overnight to troubleshoot the problem. However, when I reconnected the battery the next morning, an electrical fire occurred in the fuse junction box under the hood. At the same time, the engine unexpectedly attempted to turn over and start on its own. I immediately disconnected the battery again to stop the fire. Upon inspection, I found that several wires, plugs, and the top half of the junction box had sustained significant damage.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11616334September 25, 2024
FUEL/PROPULSION SYSTEM
Engine shut off while driving on the freeway (70mph), lost steering and braking capacity. lucky to make it to shoulder, The failure is the Fuel pump control module, second time(first failure at 48k miles, second at 98k miles) this has failed (part # 13558813). once this fails part is impossible to find. repair technicians at dealer says this is a very common failure. To my knowledge part has not been inspected. Dealer is not an option for repair due to the length of time they will keep vehicle (in key west was going to ve 3 months before they could look at it,) this failure the local dealer in Athens Ga, did not have a diesel mechanic to repair (not sure why this needed a diesel mechanic), Warning lights/message is : Reduced engine power....but did not say why reduced, engine just slowed and shut down in very heavy traffic.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11615612September 20, 2024
ELECTRICAL SYSTEM, ENGINE, STEERING
Engine shuts down on its own causing steering wheel to jerk and almost locks preventing control. Has been doing this for three weeks and is now getting much worse. Seems to do when making slow speed sharp turn. Almost hit another car in intersection yesterday due to steering control loss. I have seen numerous mentions of this on the internet but seems GM does not have a fix. The truck is now dangerous to drive as it can completely shut down in the middle of an intersection.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614996September 17, 2024
POWER TRAIN
My 2017 Chevy Silverado was giving me minor issues about two weeks previously, I was coming on the road and hear like something broken in pieces. I stop at the light and when I was to go forward to continue my with driving the truck was going backwards.. so scary thanks God, I didn't press the acceleration fast I would it have hit the car on back of me . I set emergency lights and call for help.. truck was moved from the road and brought back home. Please look into this safety issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11614865September 16, 2024
POWER TRAIN
The transmission lost every gear but 1st, 2nd. I was driving it down the highway when it lost the gear putting myself, other motor vehicles, and pedestrians safety at risk. The transmissions are known to by others and gm to lose gears or blow and no recall has been issued to rectify the issues. the vehicle was scanned by a trusted local auto motive shop. there were no warning lamps messages or other symptoms prior to the failure. It was going down the road then slipped/sputtered, dropping in to second gear then the checking engine light came on.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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