Chevrolet Silverado Complaints (2002)

1,642 consumer complaints on file.

#10000635December 30, 2002
STEERING
I WAS DRIVING DOWN A CURVY MAOUNTAIN ROAD AND STEERING TO THE LEFT IN A TURN. MY STEERING LOCKED UP AND I HAD NO CONTROL. I GOT THE TRUCK STOPPED BEFORE WE WENT OVER A SEVERAL HUNDRED FOOT DROP. I HAD MY WIFE, 3 YEAR OLD DAUGHTER, AND 6 MONTH OLD SON IN THE TRUCK WITH ME. I GOT THE STEERING UNLOCKED AND DROVE HOME. I TOOK THE TRUCK TO THE DEALER AND THEY SAID SINCE THEY CAN NOT DUPLICATE THE PROBLEM THEY WILL NOT FIX OR REPLACE ANYTHING IN THE FRONT END OR STEERING WITHOUT DUPLICATING THE PROBLEM. I DO NOT FEEL SAFE DRIVING A TRUCK THAT HAS DONE THIS. I USALLY HAVE MY CHILDREN WITH ME IN A TRUCK THAT IS UNSAFE. I WAS TOLD BY THE SERVICE MANAGER THAT HE WILL NOT AUTHORIZE ANY REPAIR WITHOUT DUPLICATION. I ASKED HIM WHY HE WOULD SEND A TRUCK OUT THAT WAS UNSAFE. ALL HE COULD SAY WAS I CARE BUT NO REPAIRS WITHOUT DUPLICATION. I CONACTED GM AND I AM WAITING A REPLY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000580December 24, 2002
POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
(2)2002 SILVERADO HD'S( 4X4) WITH 5600 & 5800 ODOMETER READINGS. WHEN BACKING UP VEHICLES AT APPROX. 7 MILES PER HR AND LETTING OFF THE ACCELERATOR PEDAL A SINGLE CLUNKING NOISE COMES FROM THE REAR OF THE VEHICLE.DEALER CANNOT FIGURE OUT WHAT THE CLUNKING NOISE IS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10000195December 17, 2002
POWER TRAIN:AUTOMATIC TRANSMISSION
VEHICLE ROLLED BACK WHILE IN PARK. TRUCK WAS FOUND AGAINST THE HOUSE WITH THE DOORS LOCKED AND STILL IN PARK. EMERGENCY BRAKE IS TYPICALLY ENGAGED BECAUSE IT IS PARKED ON A SLOPE DRIVE BUT IT WAS FOUND DISENGAGED. WHILE BEING TOWED IT ALSO ROLLED WHILE LOADING ONTO THE TOW TRUCK. AGAIN, IT WAS IN PARK WITH THE EMERGENCY BRAKE ENGAGED. VEHICLE WAS LOOKED AT BY TWO SEPARATE SERVICE DEPARTMENTS WITH NO CAUSE FOUND. DAMAGE WAS DONE TO THE TRUCK AND THE HOME BUT SINCE GM COULD NOT DUPLICATE THE PROBLEM WE ARE RESPONSIBLE FOR ALL DAMAGES. WILL MOST LIKELY GET RID OF THE VEHICLE (TRADING IT IN AT SAME DEALER WHO SOLD AND SERVICED IT) BECAUSE WE DO NOT FEEL SAFE LEAVING THE VEHICLE UNATTENDED. TS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10000117December 16, 2002
SEAT BELTS:FRONT:WARNING LIGHT/DEVICES
VEHICLE LESS THAN ONE YEAR OLD - PURCHASED NEW. LABEL (AIRBAG WARNING/CHILD RESTRAINT INSTALLATION) ON FRONT PASSENGER SEAT BELT PEELED OFF.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8024161December 11, 2002
AIR BAGS
CONSUMER STATES THAT WHEN HIT AT 55 MPH IN THE FRONT CENTER OF THE VEHICLE THE AIR BAG DID NOT DEPLOY CAUSING MINOR INJURIES TO THE CONSUMER. DEALER NOTIFIED. MR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#770447December 4, 2002
TIRES
THE FRONT TIRES ON THE OUTER EDGE ARE WHAT I CALL CUPPING OUT. I HAVE BEEN TO THE DEALER 4 OR 5 TIMES WHERE I PURCHASED THE TRUCK AND THEY HAVE ACKNOWLEDGED THAT I DO HAVE A FRONT END PROBLEM. THEY KEEP TELLING ME IT'S THE ALIGNMENT CAUSING THE ABNORMAL WEAR BUT AFTER 5 OR 6 ALIGNMENTS YOU WOULD THINK SOMETHING WOULD EITHER CORRECT OR THE DEALERSHIP WOULD TELL ME WHAT IS WRONG WITH THE TRUCK. I WENT TO A DIFFERENT DEALERSHIP IN SMYRNA APPX 9 MILES FROM BILL HEARD ABOUT 2 WEEKS AFTER THEY ALIGNED MY TRUCK AND THEY SAID THE TRUCK WAS OUT OF ALIGNMENT. I HAD TO PAY FOR THIS AND THIS WAS A REP. FROM THE GM FACTORY TELLING ME WHAT TO DO. AS OF 12/2/02 ED BOGGS THE REP SAID THEIR WAS NOTHING ELSE THAT CHEVROLET OR GM COULD DO. I SUGGESTED HIM GIVE ME A TRUCK THAT WAS SAFE TO DRIVE OR I FELT I WAS SAFE. BILL HEARD DID ADMIT THAT THE WEAR ON 5 TIRE ROTATIONS ON THE FRONT END WAS ABNORMAL BUT WAS WITHIN SPECS. I GAVE THEM A CHANCE AND SAID IF YOU WOULD WRITE ME A LETTER OR STATEMENT SAYING THAT THIS WEAR IS NORMAL AND IS NOT GOING TO AFFECT THE NORMAL WEAR ON THIS TRUCK I WILL SHUT UP AND LET IT REST. WASN'T GOING TO HAPPEN! THE PULLED A PRINT OUT STATING THEY COULDN'T FIND NOTHING WRONG WITH MY TRUCK. I IN THE MEANTIME HAVE CHECKED A FEW OF THE NEWER TRUCKS I'VE SEEN IN PARKING LOTS AND NOTICED ABOUT HALF THE TRUCKS HAVE THE SAME KIND OF PROBLEM SO I GUESS IM THE ONLY ONE PURSUING THE PROBLEM. I DON'T HAVE THE MONEY TO KEEP SINKING INTO THIS TRUCK. ON THE OLDER TRUCKS I'VE OWNED THE WEAR IM GETTING ON THESE TIRES LOOK LIKE SHOCK OR SUSPENSION PROBLEMS BUT THEY SAY NO WAY. SO I'M BACK AT SQUARE ONE WITH ABNORMAL TIRE WEAR AND NO ANSWERS AND REALLY MAD. HOPEFULLY YOU PEOPLE CAN HELP ME. THANK YOU [XXX] *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *JB *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023702December 4, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
THERE IS KNOCKING NOISE COMING FROM UNDERNEATH THE VEHICLE. DUE TO MISSING PISTON FROM THE ENGINE PLEASE PROVIDE ADDITIONAL INFORMATION DEALER IS AWARE OF THE PROBLEM. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023632December 3, 2002
POWER TRAIN:DRIVELINE:DIFFERENTIAL UNIT
WHEN SLOWING DOWN FOR A STOP, CONSUMER STATES' THERE IS A GRINDING NOISE AND A VIBRATION COMING FROM THE BOTTOM OF VEHICLE. PLEASE PROVIDE ANY FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#770326December 2, 2002
STEERING
THE POWER STEERING PUMP FAILED CAUSING THE POWER STEERING AND BRAKE SYSTEMS TO FAIL AT THE SAME TIME. THE GARAGE STATED THAT THE POWER STEERING PUMP SHAFT BROKE. THEY REPLACED THE POWER STEERING PUMP. THE GARAGE SAID THAT THEY HAVE REPAIRED SEVERAL VEHICLES WITH THIS PROBLEM AND ARE STARTING TO SEE MORE OF THESE FAILURES. THE GARAGE DID A FINE JOB ON THE REPAIRS. HOWEVER, THIS COULD BE POTENTIALLY BE A VERY, VERY DANGEROUS SITUATION, ESPECIALLY IN HEAVY TRAFFIC OR AT HIGHER SPEEDS. THOUGHT YOU SHOULD BE MADE AWARE. SINCERELY, [XXX] DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023176November 22, 2002
VEHICLE SPEED CONTROL
TRUCK WILL HAVE ERRATIC OPERATION WITH TRUCK NOT HOLDING SPEED WHEN CRUISE CONTROL IS USED. THE OWNER STATES THAT THE POWER MODULE INTERACTS WITH SPEED WITH SET SPEED 2 MPH SLOWER AFTER TRUCK IS ACCELLED. PLEASE DESCRIBE DETAILS TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8023204November 22, 2002
SUSPENSION:FRONT
WHILE DRIVING IF DRIVER RELEASES STEERING WHEEL FOR A SECOND VEHICLE WILL IMMEDIATELY PULL TO THE RIGHT INTO THE OTHER LANE. THE DEALERSHIP HAS SERVICE THE VEHICLE SEVERAL TIMES BUT CANNOT DIAGNOIS THE PROBLEM. CONSUMER IS AFRAID THAT THIS PROBLEM WILL CAUSE AN ACCIDENT. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022723November 14, 2002
VEHICLE SPEED CONTROL:CRUISE CONTROL
CONSUMER STATES THAT WHEN SETTING THE CRUISE CONTROL FOR SELECTED SPEED, THE VEHICLE WILL NOT STAY AT THAT SELECTED SPEED. THE CONSUMER STATED THAT OTHER DRIVERS SEEM TO BE IRRITATED, WHEN THE VEHICLE IN FRONT OF THEM AND STARTS TO SLOW DOWN FOR NO REASON. THE CONSUMER FEELS THAT THIS IS DANGEROUS. THE CONSUMER ALSO STATED THAT THIS IS PARTICULARLY DISTRACTING IN NIGHT OR HEAVY TRAFFIC. OCCASIONALLY THE CRUISE CONTROL DOESN'T AT ALL. SCC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022536November 8, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
WHILE DRIVING THE VEHICLE AT 50MPH ENGINE WILL START LOOSING OR GAINING POWER. DEALER HAS BEEN NOTIFIED. PLEASE PROVIDE FURTHER INFORMATION. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#568148November 6, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES
CONSUMER STATES THAT GM HAS UPGRADED THE EXTENDED MIRROR FOR TOWING. GM HAS INFORMED CONSUMER THAT THE UPGRADE WAS IN FEB. OF 2002 AND THAT CONSUMER PURCHASED THE VEHICLE TOO SOON FOR THE UPGRADE. *JG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8022008October 31, 2002
ENGINE AND ENGINE COOLING:ENGINE:GASOLINE
DURAMAX ENGINE, THE ENGINE WAS TICKING WHEN VEHICLE WAS PURCHASED (600 MILES), DEALER STATED THIS WAS NORMAL. THIS TICKING SOUND HAS GOTTEN WORSE, DEALER STILL SAYS THIS IS NORMAL. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#769041October 29, 2002
VISIBILITY:REARVIEW MIRRORS/DEVICES
CAMPER MIRRORS DON'T STICK OUT FAR ENOUGH TO SEE THE ROAD BEHIND THE CAMPER THE CAMPER IS A 10.5FT. LANCE CAMPER. YOU CAN NOT BACK OR DRIVE SAFELY WITH THESE MIRRORS. DT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021831October 29, 2002
STEERING:HYDRAULIC POWER ASSIST:PUMP
CONSUMER STATES THAT THE DRIVERS SIDE MIRROR VIBRATES CAUSING A VISUAL INABILITY TO SEE ONCOMING VEHICLES ON THE ROAD. DEALER NOTIFIED REPAIRED AND REPLACED PROBLEM REOCCURED. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021599October 25, 2002
PARKING BRAKE
CONSUMER STATES THAT WHEN THE TRAILER IS ATTACH TO THE VEHICLE THE EMERGENCY BRAKES WILL NOT STAY IN THE LOCK POSITION AND WILL UNLOCK AND DISTRACTION TO THE CONSUMER. DEALER NOTIFIED TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8021266October 21, 2002
AIR BAGS:FRONTAL
CONSUMER STATES WHILE DRIVING 45MPH HAD A HEAD ON COLLISION AIR BAG DID NOT DEPLOY. TS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#8020999October 17, 2002
SEAT BELTS:FRONT
THE CONSUMER STATES THAT THE SEAT BELT LOCKS UP AND CAUSE THE DRIVER TO NOT BE ABLE TO TURN AND SEE THE ON COMING TRAFFIC. *TS *SCC *NLM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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