Chevrolet Silverado Complaints (2015)

1,418 consumer complaints on file.

#10731413July 1, 2015
ENGINE, POWER TRAIN, UNKNOWN OR OTHER
THIS IS THE 10TH TIME THIS HAS HAPPENED, AND 3RD TIME THE VEHICLE HAS ENTERED THE SERVICE CENTER. OWN A 2015 CHEVY SILVERADO 1500 CREW CAB Z71, AND WHEN ATTEMPTING TO START THE VEHICLE, IT DOES NOT TURN OVER, INDICATING THAT THERE IS A THEFT DETERRENT ISSUE. THE FIRST TIME THE DEALER WAS UNABLE TO REPLICATE THE ISSUE OR ERROR CODE. THE SECOND TIME SEVERAL ERROR CODES WERE PRESENT, WHICH THE DEALER RESET. THIS APPEARED TO FIX THE ISSUE, UNTIL 1 MONTH LATER THE ISSUE PRESENTED ITSELF AGAIN. THE VEHICLE IS CURRENTLY WITH THE DEALER ON IT'S THIRD REPAIR ATTEMPT. THIS CAN BE VERY UNSAFE FOR A VEHICLE SINCE IN AN EMERGENCY NEED THE VEHICLE COULD BE INCAPABLE OF BEING DRIVEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730369June 25, 2015
POWER TRAIN
JUNE 24, 2015 SAFE CAR.GOV ON AUGUST 14, 2014, I PURCHASED A 2015 CHEVROLET SILVERADO 2500 (102449) ON JUNE 30, 2014 AT SELMAN CHEVROLET (1800 EAST CHAPMAN, ORANGE CALIFORNIA, 92867 (714-633-3521). APPROXIMATELY 3 MONTHS LATER, I NOTICED RUST ON THE PAINTED FRAME OF THE TRUCK. I HAVE PURCHASED 5 CHEVROLET'S SINCE 2001 AND HAVE NEVER HAD ANY RUST ISSUES. AS I BEGAN TO LOOK THROUGHOUT THE UNDERCARRIAGE OF THE TRUCK, I NOTICED RUST ON ALL EXPOSED METAL AS WELL AS ON THE PAINTED METAL. WHAT CONCERNED ME RIGHT A WAY WAS THE AMOUNT OF RUST ON THE DRIVE SHAFT AND ON THE TRANSMISSION? I CONTACTED MY SALE PERSON [XXX] AND EXPLAINED WHAT I HAD FOUND. HE ADVISED ME THAT DIDN'T MAKE ANY SENSE AND ASKED ME TO BRING THE VEHICLE IN. ON FEBRUARY 19, 2015, I BROUGHT THE VEHICLE IN FOR ITS FIRST MAINTENANCE. SERVICE EMPLOYEE [XXX] HANDLED THE SERVICE. I EXPLAINED TO HIM ABOUT THE RUST UNDERNEATH THE VEHICLE. HE LOOKED UNDER THE TRUCK AND STATED "THAT'S EXCESSIVE. LET ME GET A MANAGER TO TAKE A LOOK AT THIS."[XXX] LEFT AND RETURNED WITH [XXX], SERVICE MANAGER. BEFORE CHUCK EVEN LOOKED UNDER THE VEHICLE, HE EXPLAINED THAT RUST WAS VERY NORMAL. I EXPLAINED TO CHUCK THAT I HAD OWNED MULTIPLE CHEVROLET'S AND NONE HAD RUST ON THEM. I EXPLAINED MY CONCERN THAT RUST TAKES DOWN THE VALUE OF A VEHICLE GREATLY AND IN CALIFORNIA, WE DON'T HAVE WEATHER ASSOCIATED WITH RUST, ESPECIALLY ON BRAND NEW CARS. IT EVIDENT THAT SELMAN CHEVROLET ONLY CONCERN IS TO SELL VEHICLES AND NOT ATTEMPT TO RECTIFY AN ISSUE WITH ONE OF THEIR VEHICLES THEY SOLD. AS FOR A SOLUTION REGARDING THIS, THEY COULD HAVE OFFERED TO UNDERCOAT THE VEHICLE, PAY TO HAVE IT DONE OR REPLACE IT. IF THERE IS ADDITIONAL INFORMATION NEEDED PLEASE CONTACT ME AT THE BELOW PHONE NUMBER OR BY EMAIL. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10730149June 24, 2015
AIR BAGS, SEAT BELTS, SEATS
I WAS STOPPED AT A RED LIGHT AND STRUCK FROM BEHIND BY ANOTHER SMALLER VEHICLE PUSHING ME INTO A MINIVAN IN FRONT OF ME. ON INITIAL IMPACT, THE DRIVERS SEAT WAS DISLODGED FROM THE MOUNTING FRAME. WHEN I HIT THE MINIVAN IN FRONT OF ME, THE AIRBAGS DID NOT DEPLOY AND MY SHOULDER SEAT RESTRAINT DID NOT ENGAGE CAUSING MY EYE TO STRIKE THE STEERING WHEEL. I HAVE NERVE DAMAGE AS A RESULT OF THE SEAT BELT NOT ENGAGING AND THE AIRBAGS NOT DEPLOYING. THE VEHICLE SUSTAINED ENOUGH DAMAGE, INCLUDING FRAME DAMAGE, THAT IT WAS CONSIDERED A TOTAL LOSS. IT WAS 6 WEEKS OLD AT THE TIME OF THE INCIDENT. I WAS THE ONLY PERSON IN THE ACCIDENT WHO REQUIRED MEDICAL ATTENTION. I BELIEVE THE SEAT MOUNTING FAILED, THE AIRBAGS FAILED TO PROPERLY DEPLOY AND THE SHOULDER RESTRAINT SIGNIFICANTLY FAILED. I HAVE PICTURES INDICATING THE SEATBELT FULLY EXTENDED, BUT DID NOT ENGAGE, AND WILL NO LONGER RETRACT. STATE FARM IS HOLDING THE VEHICLE PENDING A POSSIBLE INVESTIGATION BY NHTSA.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10725674June 17, 2015
ELECTRICAL SYSTEM
VEHICLE HAS HAD SEVERAL ELECTRICAL ISSUES, INCLUDING BACKUP CAMERA NOT FUNCTIONING, RADIO INFO SCREEN DISAPPEARING, TRACTION CONTROL MUST BE TURNED OFF IN ORDER TO HAVE REASONABLE THROTTLE RESPONSE WHEN UNDER 40 DEGREES OUTSIDE, MOST SIGNIFICANT IS THE FUEL PUMP FUSE BLOWING MULTIPLE TIMES AND SHUTTING THE ENGINE DOWN WHICH CREATES AN UNSAFE CONDITION SINCE THERE IS A SUDDEN LOSS OF POWER. CHEVROLET UNWILLING TO REPAIR AND IS REFUSING TO RETURN CALLS ON MY INQUIRY ABOUT THE SAFETY OF THIS VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10725480June 16, 2015
VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 CHEVROLET SILVERADO. WHILE DRIVING APPROXIMATELY 65 MPH IN HEAVY RAIN, THE WINDSHIELD WIPER'S HIGH SETTING FAILED TO OPERATE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 900. UPDATED 8/10/15*CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10724908June 12, 2015
POWER TRAIN
TL* THE CONTACT OWNS A 2015 CHEVROLET SILVERADO. AFTER THE VEHICLE WAS SHIFTED INTO PARK, IT WOULD SHIFT OUT OF PARK INDEPENDENTLY AND ROLL APPROXIMATELY 2 TO 6 INCHES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED AS A NORMAL OCCURRENCE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 1,500. UPDATED 8/19/15*CN THE CONSUMER FILED A REPORT WITH MASSACHUSETTS' LEMON LAW. THE CONSUMER HAS INJURED HIS KNEE UPON EXITING THE VEHICLE WHILE IT WAS MOVING FORWARD BUT, THE GEAR WAS IN PARK AND NO KEY IN THE IGNITION. UPDATED 9/30/2015*JS
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#10721390May 26, 2015
UNKNOWN OR OTHER
MY NAME IS [XXX] AND I AM THE OWNER OF THE 2015 CHEVROLET SILVERADO LT THAT I LEASED ON JANUARY 31, 2015 FROM HUNTINGTON CHEVROLET LOCATED AT 370 OAKWOOD RD, HUNTINGTON STATION, NY 11746 (877) 415-8697. I NOTICED IN MARCH WHEN THE WEATHER STARTED GETTING WARMER THAT THE AIR CONDITIONING WAS NOT WORKING PROPERLY. I BROUGHT THE VEHICLE INTO NEW ROCHELLE CHEVROLET LOCATED AT 291 MAIN ST, NEW ROCHELLE, NY 10801 (914) 730-9960 TO HAVE THE A/C SERVICED, AND IT WAS DISCOVERED THERE WAS NO FREON. AFTER HAVING THE FREON PUT INTO THE A/C SYSTEM I NOTICED VERY STRONG FUMES COMING INTO THE CABIN. THE VEHICLE WAS BROUGHT BACK INTO NEW ROCHELLE CHEVROLET TWICE TO HAVE THE PROBLEM SOLVED. I HAVE THE APPROPRIATE PAPERWORK TO VALIDATE THE SERVICE. THE 2 SERVICES AT NEW ROCHELLE DID NOT FIX THE PROBLEM. THE SMELL IS UNBEARABLE AND POSSIBLY TOXIC, AND STILL COMING INTO THE CABIN AS OF TODAY. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10705468April 13, 2015
SEATS
THE REAR HEADREST OF THE CREW CAB ARE TO SMALL AND DO NOT RAISE UP HIGH ENOUGH TO PROTECT THE HEAD OF ANYONE IN THE REAR SEAT. THERE IS ALSO NO CENTER HEAD REST FOR THE REAR SEAT. THIS IS VERY DANGEROUS AND I WISH I HAD REALIZED BEFORE I PURCHASED THE TRUCK. THIS IS A MAJOR SAFETY CONCERN THAT NEEDS TO BE ADDRESSED ASAP. AT LEAST OFFER US THE OPTION TO PURCHASE LARGER HEADREST FOR THE REAR SEAT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10704273April 7, 2015
VISIBILITY:GLASS, SIDE/REAR
THE VEHICLE HAD BEEN PARKED FOR APPROXIMATELY 7 HOURS. THE DOOR WAS OPENED AND AS WE OPENED THE DOOR THE ENTIRE REAR WINDOW EXPLODED. THERE WERE ABSOLUTELY NO CHIPS OR CRACKS IN THE REAR GLASS. IT SIMPLY EXPLODED WHEN THE DOOR OPENED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10701484March 24, 2015
SEAT BELTS
WHILE TRAVELING WITH THE RADIO ON, THE RADIO VOLUME WENT OFF. OTHER RADIO INFORMATION ON THE VIDEO SCREEN APPEARED NORMAL. ONSTAR VOLUME WAS ALSO OFF. ALSO WHEN SEAT BELTS WERE DISCONNECTED WHILE DRIVING THERE WAS NO AUDIBLE SIGNAL. AFTER STOPPING AND RESTARTING THE VEHICLE EVERYTHING WAS NORMAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681408February 5, 2015
STRUCTURE:BODY
I HAD BOB HOOK CHEVROLET INSTALL RUNNING BOARDS INCORRECTLY AND WENT ANOTHER DEALER TO BE TOLD THEY ARE INCORRECTLY INSTALLED DAMAGING VEHICLE AND MISSING PARTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10681478February 5, 2015
BACK OVER PREVENTION:WARNINGS:EXTERNAL/PEDESTRIAN ALERT, EXTERIOR LIGHTING
AFFECTS ALL CURRENT CHEVROLET VEHICLES CURRENTLY SOLD INTO THE USA. CHEVROLET HAS BEGUN USING THE BACKUP LAMPS (REVERSE LIGHTS) TO ILLUMINATE THE AREA AROUND THE VEHICLE EVEN WHEN THE VEHICLE IS OFF AND NOT IN REVERSE GEAR; TYPICALLY WHEN THE DRIVER IS ACCESSING & EGRESSING THE VEHICLE, OR HAS ACTUATED THE DOOR LOCK REMOTE. THE RESULT IS A VEHICLE APPEARS TO BE REVERSING, OR ABOUT TO REVERSE, EVEN THOUGH IT'S NOT CAPABLE OF MOVEMENT. APPROACHING VEHICLES ASSUME THE CHEVROLET IS ABOUT TO MOVE, YET ARE UNABLE TO VERIFY THE DRIVER CAN SEE THEM AND SO CAN'T PROCEED WITHOUT ESCALATING IMPACT RISK; THOSE WHO DO PASS WILL FOCUS ATTENTION ON THE POTENTIAL MOVEMENT OF THE CHEVROLET RATHER THAN SCANNING FOR GENERAL PEDESTRIAN TRAFFIC. IN ADDITION, USE OF BACKUP LIGHTS IN THIS MANNER CAN TEACH CHILDREN TO DISREGARD BACKUP LIGHTS AS A POTENTIAL MOVEMENT INDICATOR, AND INCREASES THEIR CHANCES OF RUNOVER BY WALKING BEHIND A VEHICLE THAT IS TRULY IN REVERSE AND ABOUT TO MOVE. ACCORDING TO FMVSS 108 THE USE OF BACKUP LAMPS SHALL COMPLY WITH APPLICABLE SAE STANDARDS SUCH AS: SAE J387 APR2014 3.4.1 BACKUP FUNCTION A LIGHTING DEVICE USED TO PROVIDE ILLUMINATION BEHIND THE VEHICLE AND TO PROVIDE A WARNING SIGNAL TO PEDESTRIANS AND OTHER DRIVERS WHEN THE VEHICLE IS BACKING UP (REVERSING) OR IS ABOUT TO BACK UP. 3.4.2 BACKUP LAMP(S) (REVERSING) LAMP OR LAMPS PROVIDING THE BACKUP FUNCTION; MORE COMMONLY REFERRED TO AS A ?REVERSING LAMP? IN ECE REGULATIONS.(ALSO LISTED AS A ROAD ILLUMINATION DEVICE). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10680528February 2, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT RENTED A 2015 CHEVROLET SILVERADO. WHILE PRECEDING INTO AN INTERSECTION AND MAKING A RIGHT TURN, THE VEHICLE SUDDENLY SHUT OFF. AFTER RESTARTING THE ENGINE, THE VEHICLE OPERATED AS NORMAL. DURING THE INCIDENT, THE IGNITION KEY ERRONEOUSLY MOVED FROM THE RUN TO THE AUXILIARY POSITION AND CAUSED THE VEHICLE TO SHUT OFF. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 2,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10679194January 27, 2015
ENGINE
TL*THE CONTACT OWNS A 2015 CHEVROLET SILVERADO 3500. THE CONTACT STATED THAT WHILE THE VEHICLE WAS PARKED, A FIRE STARTED ON THE ENGINE COMPARTMENT THAT CONSUMED THE VEHICLE. THE VEHICLE WAS DESTROYED. THERE WAS A POLICE AND FIRE DEPARTMENT REPORT FILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10667638December 22, 2014
EXTERIOR LIGHTING
HEADLIGHT,HIGH BEAM LENS ASSEMBLY FOGS UP PREVENTING OPTIMUM VISIBILITY,GM SAYS ITS NORMAL AND HAS A BULLETIN OUT ON IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651533October 30, 2014
STEERING, ELECTRICAL SYSTEM
WHEN SHIFTING THE VEHICLE OUT OF PARK, IF THE TILT STEERING WHEEL IS IN THE FULL UP POSITION, AND THE SHIFT LEVER IS PULLED FULLY REARWARD SO AS TO SHIFT OUT OF PARK, THEN THE SHIFT LEVER WILL HIT AND BE STOPPED FROM MOVING BY THE IGNITION KEY. IF YOU FORCE THE SITUATION BY PULLING BACK AND DOWN WITH MORE THAN NORMAL FORCE, THE KEY AND KEY SWITCH TAKES QUITE AN ABNORMAL LOAD FROM THE SHIFT LEVER. I REPORTED THIS TO THE LOCAL DEALER AND WAS TOLD THAT THIS IS NORMAL, BECAUSE SOMEONE ELSE HAD REPORTED THE SAME PROBLEM. THIS IS NOT NORMAL. THERE IS AN EASY SOLUTION TO THIS PROBLEM. THE HANDLE PART OF THE IGNITION KEY NEEDS TO BE SHORTER. IF THIS SITUATION IS NOT FIXED, I FEAR THAT THE IGNITION KEY SWITCH ASSEMBLY WILL EVENTUALLY TAKE DAMAGE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10621070August 9, 2014
ELECTRONIC STABILITY CONTROL (ESC), POWER TRAIN
WHEN I PUT THE VEHICLE IN REVERSE I HEARD A LOUD CLUNK AND THE "STABILITRAK" WARNING CAME ON AND THE INDICATOR (CURSOR) THAT TELLS YOU WHAT GEAR YOU ARE IN DISAPPEARED. I TURNED THE IGNITION OFF AND OPENED THE DOOR TO RESET EVERYTHING. I STARTED THE CAR AGAIN AND EVERYTHING WAS NORMAL. DRIVING DOWN THE ROAD AT 40 MPH THE "STABILITRAK" WARNING CAME ON AGAIN AND THE GEAR INDICATOR DISAPPEARED. I PULLED OVER AND TURNED OFF THE IGNITION AND OPENED THE DOOR. STARTED THE ENGINE AGAIN AND EVERYTHING WAS NORMAL. DRIVING BEHIND TRAFFIC AT 20 MPH THE "STABILITRAK" WARNING CAME ON AGAIN, THE GEAR WARNING INDICATOR DISAPPEARED AND THE RPM'S WENT TO 3000 RPM. I IMMEDIATELY PULLED OFF THE ROAD AND HAD THE VEHICLE TOWED. IF THE TRANSMISSION HAD SHIFTED TO A DIFFERENT GEAR THIS WOULD HAVE BEEN A DISASTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10606803June 29, 2014
ENGINE, FUEL SYSTEM, DIESEL
DRIVING TOWING A TRAVEL TRAILER. FELT A VIBRATION. PULLED OVER AND NOTHING VISIBLE. RESUMED BUT ENGINE HAD NO POWER. 30 MPH MAX SPEED. CALLED ONSTAR AND THEY COULD FIND NO CODES. TRIED TO CONTINUE BUT NO ENGINE POWER BEYOND 30 MPH.. CALLED ONSTAR AGAIN AND THIS TIME THEY IDENTIFIED 2 CODES. DROPPED TRAILER AT A CHURCH PARKING LOT. TRUCK NOW IN REDUCED POWER MODE AND LEAKING LIQUID. ARRIVED AT A DEALER WHO IDENTIFIED PROBLEM AS RETURN FUEL LINE HAD BECOME DISCONNECTED. THEY RECONNECTED AND TRUCK RAN NORMALLY. APPROXIMATELY 20 GALLONS OF DIESEL FUEL HAD LEAKED DURING THIS 8 MILE ORDEAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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