Chevrolet Silverado Complaints (2019)

1,196 consumer complaints on file.

#11291890December 29, 2019
UNKNOWN OR OTHER
THE BACK UP CAMERA AT NIGHT IS BLINDING DUE TO BRIGHTNESS AND IS NON-ADJUSTABLE TO DIM. BRIGHTNESS OF SCREEN MAKES IT DIFFICULT TO ADJUST VISION LOOKING AWAY FROM IT TO USE SIDE MIRRORS. SAFETY ISSUE WITH A MOVING VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291789December 28, 2019
SERVICE BRAKES
AS I LEFT TO HEAD TO THE STORE THIS EVENING I IMMEDIATELY HAD 3 CODES COME UP ON MY DASH AFTER I TURNED THE IGNITION ON. (BRAKE SYSTEM FAILURE. 62MPH TOP SPEED. SERVICE TRAILER BRAKE SYSTEM. SERVICE ESC). I THOUGHT IT WAS A GLITCH SO I BACKED DOWN MY DRIVEWAY WITH RESISTANCE OF THE BRAKES. I HAD IT IN 4X4 DUE TO SNOW SO I ASSUMED ITS JUST FEELING ROUGH FROM THAT. I PROCEEDED TO DRIVE DOWN THE STREET I LIVE ON TO A MAJOR ROAD AND WENT STRAIGHT INTO CROSS TRAFFIC BECAUSE THE TRUCK WOULD NOT STOP. I NEARLY DIED FROM A SNOW PLOW COMING. I PUMPED THE BRAKES ONCE I DIDN'T FEEL THEM WORKING AND IT FELT LIKE I WAS PUSHING ON A CEMENT BLOCK. THIS IS UNACCEPTABLE AS I HAVE COME CLOSE TO DYING IN A RECALLED COBALT BEFORE BOW I HAVE TO WORRY ABOUT THIS TRUCK SINCE THERES NO ACTIVE RECALL-JUST LIKE THE COBALT!!! I FEAR FOR MY LIFE AND MY AUTISTIC CHILD'S LIFE AS THIS IS MY ONLY MEANS OF TRANSPORTATION TO OUR DOCTORS. THE VEHICLE IS PARKED AND I CONTACTED MY FRIEND WHO WORKS IN SERVICE TO ALSO DOCCUMENT WITH HIM WHEN IT OCCURRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291677December 27, 2019
SERVICE BRAKES, STEERING
I HAD A RECALL PERFORMED AT A DEALERSHIP AND THEY CONFIRMED THE VEHICLE IS RUNNING PROPERLY. I NOTICED THAT THE NEXT DAY MY LANE KEEP ASSIST WAS TURNED OFF AND NOT FUNCTIONING. LATER THAT SAME DAY WHEN APPROACHING A STOP SIGN, I NOTICED THAT 4 WARNING MESSAGES APPEARED ON MY DASH. THE FIRST SAID POWER STEERING ASSIST DISABLE, THE NEXT SERVICE ESC, THE NEXT TRAILER BRAKE DISABLED, THE NEXT VEHICLE LIMITED TO 62MPH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291452December 27, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
SO, I TOOK IT IN 12/17/19 FOR OIL CHANGE, ETC. THERE WAS 3 RECALLS AND PICKED THE TRUCK UP 12/18/19. 12/19/19 AT 6 PM THE TRUCK WOULDN'T STOP! I TOOK IT ON 12/19/19 AND THEY LOOKED INTO IT. THEY REINSTALLED THE SOFTWARE, AND DROVE IT LONGER TO CHECK IT OUT. I PICKED IT UP YESTERDAY, AFTER BEING TOLD IT'S GOOD TO GO. WELL, IT HAPPENED AGAIN THIS MORNING!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291219December 26, 2019
SERVICE BRAKES, ENGINE, STEERING
ON 12/26/2019 AT 05:40 AM, I GOT IN MY TRUCK (2019 SILVERADO LT ALLSTAR) AND STARTED THE ENGINE. I IMMEDIATELY RECEIVED MULTIPLE WARNING MESSAGES ON MY DASH PANEL. THEY WERE "SERVICE ESC", "BRAKE SYSTEM FAILURE" "STEERING ASSIST REDUCED" AND TO DRIVE NO FASTER THAN 62 MPH. PRIOR TO PARKING THE NIGHT BEFORE ON 12/25/2019 I HAD NEVER HAD ANY PROBLEMS WHATSOEVER. ON 12/26/2019 I WAS HEADING TO WORK BUT FOUND QUICKLY THAT THE BRAKE PEDEL WENT ALL THE WAY TO THE FLOOR WITH VERY LIMITED OR BASICALLY NO BRAKING. THE STEERING BECAME VERY DIFFICULT WITH NO APPARENT POWER ASSIST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291221December 26, 2019
ENGINE, POWER TRAIN
MERGING INTO 70 TO 80 MPH TRAFFIC ON INTERSTATE I95 MY TRUCK STALLED ABRUPTLY TO 45 MPH AND AT 3000 RPM WOULD NOT SHIFT OUT OF THE LOWER GEAR IT WENT IT. I HAD TO MERGE QUICKLY TO THE EMERGENCY LANE WITH ON COMING TRAFFIC DOING ALL THEY COULD TO GET AROUND AROUND ME. HAD TO HAVE THE VEHICLE TOWED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291170December 25, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
I TOOK IT TUESDAY 12/17/19 IN FOR AN OIL CHANGE AT 4K MILES TO GET UNDER 7K SERVICE. FOR MY 2019 HIGH COUNTRY. AS I WAS NOTIFIED I WAS DUE FOR AN OIL CHANGE. I LOOKED ON ONSTAR. SAW THERE WAS A RECALL AND FIGURED THEY COULD TWO THINGS AT ONCE. COME TO FIND OUT THERE WERE THREE RECALLS. WHICH I GET IT, THINGS HAPPEN. I GET IT HOME TUESDAY NIGHT NO ISSUES. THURSDAY 12/19/19 AROUND 6 PM, AS I WAS BACKING OUT OF MY DRIVEWAY AND IT WOULDN'T STOP. I HAD TO STAND ON THE BRAKES. I AM 6'2' AND 300 LBS. I WAS ABLE TO GET THE VEHICLE IN DRIVE AND AGAIN, THE VEHICLE WAS NOT EASILY STOPPING. I HAD NUMEROUS DASHBOARD DISPLAYS. I TOOK PICTURES OF THE DISPLAYED ITEMS. I CALLED RICK HENDRICK CHEVROLET AT 6:53 PM ON 12/19/19 AND SINCE I LIVE CLOSE DROPPED IT OFF AT THE DEALER, AS I WAS HEADED OUT OF TOWN SUNDAY AND WANTED THIS FIXED. SO.... HERE COMES THE ISSUE BESIDES IT NOT STOPPING THAT I AM EVEN MORE FIRED UP ABOUT! THE SERVICE GUY, CALLED ME FRIDAY MORNING TO SAY THEY CAN'T FIND ANYTHING WRONG. NOW, WITH THE DISPLAY SAYING SERVICE ESC, TRAILER BRAKE SYSTEM, AND BRAKE SYSTEM FAILURE NOT TO GO ABOVE 62 MPH, I AM PRETTY SURE IT TRIGGERED AN CODE AND WOULD BE IN CODE HISTORY. I TOLD HIM I HAD PICTURES OF THE DASH DISPLAY AND THAT THEY NEEDED TO CHECK THE CODE HISTORY. HE TOLD ME AT ONE POINT IT WAS THE VACUUM, BUT THEN TOLD ME THAT THE VACUUM WAS AN ISSUE WITH LAST YEARS MODEL. AND THAT HE WAS HAVING HIS MASTER TECHNICIAN LOOK AT IT. AROUND 4 PM ON FRIDAY, WITH A FAMILY TRIP COMING UP SUNDAY 12/22/19 AND NOT HEARING ANYTHING I CALLED A FEW TIMES TO FIND OUT IF I NEEDED TO RENT A CAR OR THEY COULD GET ME A LOANER. I GOT A CALL AROUND 5:13 PM ON 12/19/19 TELLING ME IT'S READY AND THEY REINSTALLED THE SOFTWARE AND THE MASTER TECHNICIAN DROVE IT. SAID HE IS COMFORTABLE. I WAS SCARED THEN AND SCARED NOW TO PUT THEM BACK IN THAT VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291177December 25, 2019
ENGINE, POWER TRAIN
2019 SILVERADO HIGH COUNTRY.124 MILES THE ENGINE LIGHT CAME ON. TRANSMISSION WOULD NOT SHIFT OUT OF A LOWER GEAR. I WAS DRIVING 45 MPH AND HAD TO PULL OVER AND HAVE THE VEHICLE TOWED. THE VEHICLE IS CURRENTLY SITTING AT DAN VADEN POOLER GEORGIA.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291034December 24, 2019
SERVICE BRAKES, ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
STARTED VEHICLE UP FROM A PARKING LOT, PROCEEDED TO INTERSECTION. WENT TO HIT MY BRAKES FOR THE RED LIGHT. AND WARNING LIGHTS STARTED FLASHING. I HAD ABOUT 10% OF BRAKES AT THIS POINT. COULD NOT STOP FOR RED LIGHT, BUT WAS ABLE TO STEER TO THE RIGHT, PARALLEL WITH THE ONCOMING TRAFFIC TO AVOID A SERIOUS COLLISION. THE TRUCK IS SETTING AT THE DEALERSHIP NOW. AND I'M BEING TOLD THAT PARTS ARE BACK ORDERED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291073December 24, 2019
SERVICE BRAKES
WHILE BACKING OUT OF A PARKING SPACE MY BRAKES FELT SOFT AND SEEMED UNRESPONSIVE. PUT TRUCK IN DRIVE AND STARTED MOVING FORWARD AND WHEN I TRIED TO STOP THE BRAKE PEDAL WENT TO THE FLOOR WITH ABOUT 5-10% BRAKING POWER. TRUCK BARELY STOPPED BEFORE ENTERING MOVING CROSS TRAFFIC. TRUCK WENT INTO LIMP MODE DISPLAYING BRAKE SYSTEM FAILURE SPEED LIMITED TO 62 MPH. LIMPED TRUCK TO DEALERSHIP APPROXIMATELY 2 MILES. EVERY TIME I HAD TO STOP I HAD TO PUMP THE BRAKES TWICE AND ON THE SECOND TIME THE BRAKE PEDAL WAS DEPRESSED I WOULD GAIN APPROXIMATELY 50% BRAKING POWER. TRUCK HAS ALREADY HAD ALL RECALLS PERFORMED AND SPECIFICALLY, THE RECALLS RELATED TO "FIXING" THIS EXACT ISSUE. DEALER PUT THE TRUCK ON THE COMPUTER AND EXPLAINED ONLY A CHECK ENGINE LIGHT HAD BEEN ACTIVATED DUE TO THE BRAKE SYSTEM BUT COULDN'T SAY WHAT HAPPENED. DEALER ATTEMPTED TO HAVE ME DRIVE THE TRUCK HOME, 40 MILES ON THE FREEWAY, AND BRING BACK IN 3 DAYS FOR AN APPOINTMENT. FEELING THIS WAS AN UNSAFE OPTION I REQUESTED THEY KEEP THE TRUCK UNTIL IT COULD BE THOROUGHLY INVESTIGATED AND TO PUT ME IN A LOANER OR PROVIDE TRANSPORTATION WHICH THEY DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11291114December 24, 2019
WHEELS
TL* THE CONTACT OWNS A 2019 CHEVROLET SILVERADO 1500. WHILE DRIVING ON THE HIGHWAY, THE REAR OF THE VEHICLE FISHTAILED AND SWUNG BACK AND FORTH. AL SERRA CHEVROLET (6167 S SAGINAW ST, GRAND BLANC, MI 48439, (810) 202-001) STATED THAT THE TIRES CAUSED THE FAILURE. THE DEALER REFUSED TO REPLACE THE TIRES, BUT ADMITTED THAT THE FAILURE ALSO OCCURRED TO OTHER VEHICLES. THE MANUFACTURER STATED THAT THERE WERE NO DEFECTS IN THE TIRES AND WOULD NOT REPLACE THE TIRES. THE FAILURE MILEAGE WAS 20.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290894December 23, 2019
POWER TRAIN, UNKNOWN OR OTHER
REPEATED ATTEMPTS BY JONES CHEVY, SUMTER SC, THEY HAVE NOT IDENTIFIED THE VIBRATION PROBLEMS WITH MY NEW VEHICLE. 22+ DAYS IN REPAIR, MULTIPLE VISITS, AND GM CLASSIFIES HARSH VIBRATION AS "NORMAL CHARACTERISTIC" AND CLOSED THE CASE, SAYING ITS FINAL. I HAVE CONTACTED GM CEO WITH CERTIFIED LETTER, DISCUSSED WITH EXEC. CUSTOMER SUPPORT TEAM, AND POSTED ON SOCIAL MEDIA TO FIND ANY SOLUTION. GM CUSTOMER SERVICE IS THE WORSE I HAVE EVER EXPERIENCED. SO FAR DEALER HAS CONDUCTED TRANSMISSION DRAIN AND FLUSH PER A TSB, CHANGED TORQUE CONVERTER, EVALUATED VIBRATION WITH PICO SCOPE, AND PROBLEM STILL EXISTS AND PERSIST. NOW TODAY IT'S BACK AT DEALER FOR A PROP SHAFT SWAP, FROM A NEW TRUCK. MY VEHICLE NOW HAS 6K MILES, AND PROBLEM STARTED AT 5K AFTER THE DRAIN AND FLUSH. GM SAYS THE VIBRATION IS NORMAL BECAUSE OF THE DFM, DYNAMIC FUEL MGMT. SYSTEM. I SAY BS. THEY ARE WRONG, AND NO VEHICLE SHOULD VIBRATE AT LOW OR HIGH SPEED TO THE POINT YOU FEEL IT THROUGH THE SEAT, STEERING COLUMN, STEERING WHEEL AND HARMONIC DISTORTION IN THE CAB. GM KNOWS WHAT THE PROBLEM IS, THEY JUST DON'T WANT TO ADMIT. NEXT STEP, ARBRITRATION? ANY FEEDBACK IS MUCH APPRECIATED TO SOLVE THIS VIBRATION ISSUE. GM - DO THE RIGHT THING AND ISSUE A RECALL BEFORE SOMEONE GETS HURT. REMEMBER THE IGNITION PROBLEM? THIS PROBLEM ISN'T GOING AWAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290896December 23, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC), STEERING
WEIRD BRAKE AND STEERING FEEL WHILE DRIVING. SPEED DID NOT EXCEED 35 MPH IN NEIGHBORHOOD DRIVING. DIC READ: BRAKE SYSTEM FAILURE MAX SPEED 62 MPH SERVICE ESC TRAILER BRAKE SYSTEM FAILURE. BRAKE PEDAL WAS HARD TO PUSH AND UNRESPONSIVE AT TIMES. FELT LIKE WE WERE DRAGGING THE BACK END AT TIMES. STEERING WAS INCONSISTENT. PARKING BRAKE WAS OFF. STOPPED AND STARTED 3 TIMES, RESET THE VEHICLE A FEW TIMES. PRIOR TO A BIG DOWNHILL, THE LAST RESTART CLEARED THE ISSUE AND THE BRAKE PEDAL WENT TO THE FLOOR. DROVE HOME AND PARKED. TO BE HONEST, FELT UNSAFE TO DRIVE ESPECIALLY WITH MY SON AND WIFE IN THE CAR. LUCKILY WE ONLY HAD A SHORT 3 MILES HOME. CHECK ENGINE LIGHT ON ONSTAR REPORT RECEIVED IN EMAIL
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290699December 22, 2019
SERVICE BRAKES
WHILE REVERSING ON OUR DRIVEWAY THE TRUCK LOST ABOUT 90% OF ITS ABILITY TO BRAKE. THE PEDALS WERE PRESSED HARD AND ALL THE WAY DOWN UNTIL IT SLOWLY CAME TO A STOP. WE TURNED OFF THE TRUCK AND STARTED IT AGAIN AND THE PROBLEM CONTINUED. TOOK IT IMMEDIATELY TO THE DEALERSHIP, THEY WERE VERY DISMISSIVE SAYING NOTHING WAS WRONG WITH THE TRUCK. AT THE DEALERSHIP WE DROVE IT AGAIN AND THE BRAKES WERE WORKING NORMALLY. LEFT THE TRUCK AT THE DEALERSHIP EVEN THOUGH THEY DIDN'T WANT TO CHECK IT. THE TRUCK ALSO HAD TWO RECALLS THAT NEEDED TO BE ADDRESSED. ACCORDING TO THE DOCUMENTATION THEY CHECKED THE BRAKES AND FOUND NOTHING WRONG. MY MAJOR CONCERN IS WHAT IF THIS HAPPENS AGAIN ON A BUSY HIGHWAY OR STREET? MY FAMILIES SAFETY IS NOTHING TO BE DISMISSIVE ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290760December 22, 2019
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
HAD A SHORT 5 MILE DRIVE TO A RESTAURANT. THE TRUCK SAT FOR A FEW HOURS. AUTO STARTED THE TRUCK TO WARM. AFTER 5-7 MINUTES I PRESSED THE BRAKE AND TURNED ON THE TRUCK. IT INSTANTLY THREW 3 CODES. BRAKE SYSTEM FAILURE. SERVICE TRAILER BRAKE SYSTEM. SERVICE ESC. TURNED THE TRUCK OFF THEN BACK ON. NO CHANGE SAME CODES. PROCEEDED TO GET THE TRUCK BACK HOME WHEN I NOTICED I HAD ALMOST NO BRAKES. NEXT MORNING AFTER STARTING THE TRUCK I DIDN'T HAVE ANY CODE MESSAGES BUT DID HAVE SERVICE ENGINE LIGHT. TRUCK DROVE AND STOPPED AS IT NORMALLY DID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290785December 22, 2019
SERVICE BRAKES
LOST ALL BRAKES, BRAKE PEDAL HAD TO BE PUSHED ALL THE WAY TO THE FLOOR TO STOP THE VEHICLE AT 5MPH
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290239December 20, 2019
EXTERIOR LIGHTING
INFOTAINMENT SCREEN AT NIGHT WHEN IN REVERSE BACKING UP THE REAR CAMERA DISPLAY IS SO BRIGHT IT BLINDS VISIBILITY OF THE SURROUNDING AREA. IVE PULLED IN FRONT OF CARS TWICE CAUSE I CANT SEE LIGHTS COMING DOWN THE ROAD, ALL I CAN SEE IS A REFLECTION OF LIGHT INSIDE MY TRUCKS WINDOWS FROM THE BRIGHTNESS OF THE REAR CAM. ITS ALMOST TO WEAR IM ABOUT TO MAKE A CARDBOARD COVER TO COVER IT SO I CAN SEE. LOVE THE TRUCK BUT THIS MAKES ME WANT TO GET RID OF THE NEW 50,000$ DOLLAR TRUCK I JUST BOUGHT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290441December 20, 2019
SERVICE BRAKES
ALL FOUR WHEELS LOCK UP, SEEMS TO HAPPEN AFTER IDLING FOR A FEW MINUTES, HAD TOWED TO DEALER SHIP ON 12/18/19, PICKED UP ON 12/19/20 ADVISED BREAKING SYSTEM ONLY NEEDED REPROGRAMMED. DROVE FOR ABOUT 40 MILES IT WAS FINE, STOP FOR A FEW MINUTES TRUCK RUNNING IN PARK, THEN DROVE ABOUT 1-1/2 MILE, AS I ENTERED A MAJOR INTERSECTION ALL FOUR WHEELS LOCKED UP, NEARLY CAUSE A MAJOR ACCIDENT , THE TRUCK WHEELS LOCKED UP 3 ADDITIONAL TIMES WHILE TRY TO OFF THE MAIN ROAD.....AGAIN HAD TOWED TO DEALERSHIP, WAITING FOR UPDATE. THIS IS AN EXTREMELY DANGEROUS LIFE THREATENING PROBLEM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290011December 19, 2019
UNKNOWN OR OTHER
HAVE TAKEN VEH,IN TWICE FOR RECALL FIXES,GETTING NOTICES ON PH ,SAYING VEH HAS NOT BEEN FIXED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11290112December 19, 2019
POWER TRAIN
THE 8 SPEED TRANSMISSION SOMETIMES GETS HUNG IN BETWEEN GEARS OR SHIFTS VERY HARD AFTER IT INTERMITTENTLY COMES OUT OF GEAR. THIS WEEK, I WENT TO CROSS A ROAD ON DRY ROAD CONDITIONS AND THE VEHICLE CAME OUT OF GEAR, THE ENGINE REVVED AND I WAS WITHOUT A GEAR FOR 2-3 SECONDS, CAUSING THE ONCOMING TRAFFIC TO BE UNCOMFORTABLY CLOSE BY THE TIME I REGAINED POWER AND WAS ABLE TO CROSS THE ROAD. THERE HAVE BEEN OTHER TIMES THAT I HAVE BEEN AT A STOP SIGN AND I GO TO TAKE OFF AND THE ENGINE REVS UP AS I HIT THE GAS BUT IT IS NOT IN GEAR AND THEN ABRUPTLY SNAPS INTO GEAR, CAUSING THE TIRES TO ACTUALLY SQUEAL. SO THIS ISSUE HAS HAPPENED WHEN THE TRUCK IS STILL MOVING AND ALSO WHEN IT WAS AT A STOP SIGN AND NOT IN MOTION,
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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