Chevrolet Silverado Complaints (2019)

1,196 consumer complaints on file.

#11353513September 7, 2020
SERVICE BRAKES
AT LIWER SPEEDS MY TRUCK KEEPS SURGING FORWARD. I ONLY HAVE 9500 MILES ON IT AND IS ONE YEAR OLD. UNDER NORMAL BRAKING IT WORKS FINE, BUT AT LOWER SPEEDS IT IS A BEAR TO STOP. YESTERDAY I ALMOST MISSED MY TURN BECAUSE IT SURGED FORWARD, AND LAST WEEK IT OVERSHOT THE INTERSECTION BY A FEW FEET BECAUSE IT SURGED AHEAD.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352889September 2, 2020
EXTERIOR LIGHTING
THE DISPLAY FOR THE BACK UP CAMERA AT NIGHT IS TOO BRIGHT AND I CAN'T DIM IT. I CAN'T SEE OUT MY MIRRORS TO BACK UP IT'S SO BRIGHT. IT'S A HAZARD TO DRIVE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352248August 31, 2020
SERVICE BRAKES, WHEELS, UNKNOWN OR OTHER
PULLED OUT OF A CONSTRUCTION SITE AFTER A WORK DAY AND THE WHEELS ON MY TRUCK LOCKED UP RIGHT IN THE MIDDLE OF THE ROAD. IF I WAS PULLING INTO A HIGHWAY, I WOULD NOT BE WRITING THIS RIGHT NOW. THE TRUCK WAS IDLING FOR ABOUT 2 HOURS BEFORE I PULLED OUT INTO TRAFFIC. THE WAY THE WHEELS STOPPED, IT FELT LIKE THE PARKING BRAKE IS ENGAGING WHEN I DRIVE. MAYBE THIS IS SOME KIND OF LIMP MODE TO PREVENT DAMAGE. IF THAT IS THE CASE, IT IS A VERY DANGEROUS FAIL-SAFE TO IMPLEMENT ON A VEHICLE THAT PEOPLE DEPEND ON FOR WORK. I DO NOT THINK IT IS A COINCIDENCE THAT THIS IS THE FIRST SILVERADO MODEL WITH AN ELECTRONIC PARKING BRAKE. OH YAH, AND THIS JUST COINCIDENTALLY HAPPENED 1000 MILES AFTER MY BUMPER-TO-BUMPER WARRANTY EXPIRED. ALSO, GM CUSTOMER SERVICE IS JUST A CALL CENTER IN INDIA. DON'T BOTHER CALLING THEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352275August 31, 2020
SERVICE BRAKES, POWER TRAIN
VEHICLE IS PRODUCING A HARD SHIFT BETWEEN 1ST & 2ND GEAR PRIMARILY ON COLD STARTS. MORE RECENTLY IS HAS BEEN DOING MORE THROUGH OUT THE DAY BUT NOT AS SERVE. THIS STARTED AROUND 7500 MILES, CURRENTLY AT 23,000+. THE VEHICLE HAS NOW BEEN TO THREE DEALERS (6+ ATTEMPTS) WITH NO RESOLUTION. ONE DEALER TOOK THE VALVE BODY OFF FOR INSPECTION AND CLEANING. OTHER DEALERS HAVE TRIED REPROGRAMMING. LAST ATTEMPT AT REPAIR WAS THE WEEK 8/25/2020 WITH NO RESOLUTION AS THEY COULD NOT DUPLICATE THE ISSUE (HAD THE VEHICLE FOR A WEEK). THE NEXT DAY I EXPERIENCED THE HARSH SHIFT TWICE IN ONE DAY. I ALSO EXPERIENCE TRANSMISSION SLIPPAGE AT CONSTANT SPEEDS BETWEEN 45 & 60MPH. A BULLETIN CAME OUT FROM GM THE WEEK OF 8/25/2020 INDICATING NOTE TO REPAIR/REPLACE THE TRANSMISSION AS THIS IS NORMAL. HOW IS THIS NORMAL WHEN IT SHIFT SO HARD IT THROUGH THE OCCUPANTS FORWARD AND REARWARD IN THE SEAT. HOW IS THIS SAFE FOR A YOUNG CHILD/TODDLER? THIS HAS THE POTENTIAL TO CAUSE WHIPLASH IN YOUNGER CHILDREN. I HAVE IN FIRM BELIEVE THIS IS A CAUSE FOR MY NECK AND SHOULDER PAIN. AS AN ADDED NOTE: I HAVE BEEN WORKING WITH THE GM EXECUTIVE RESOLUTION TEAM ON THIS ISSUE AND AGAIN NO RESOLUTION. I AM ALSO EXPERIENCING AN ISSUE WITH THE PARKING BRAKE COMING ON BY ITSELF WHEN THE VEHICLE IS COMPLETELY OFF AND THE KEY OUT OF THE VEHICLE. AGAIN DEALERS CANNOT DUPLICATE EVEN THOUGH ONE SERVICE REP WITNESSED IT WHILE DROPPING THE VEHICLE OFF FOR SERVICE. THIS IS A SAFETY ISSUE FOR ANYONE PERFORMING BRAKE SERVICE AS THE BRAKE COULD ACTIVATE AND CAUSE A PINCH POINT. OVERALL I HAVE SEVERAL OTHER ELECTRICAL ISSUES REGARDING RADIO, DIC DISPLAY & CRUISE CONTROL. ONLY THE DIC DISPLAY HAS BEEN CORRECTED. I ALSO HAVE HAD LEAKING REAR SLIDER AND SQUEAKS IN THE FRONT LEFT DASH, RIGHT FRONT FLOORBOARD AND UPPER LH B-PILLAR. I ALSO HAD THE LEFT DASH PANEL REPLACED DUE TO A BROKEN TAB. VIDEO UPON REQUEST
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351968August 29, 2020
SERVICE BRAKES, POWER TRAIN
PURCHASED VEHICLE LAST OCTOBER. MILEAGE INDICATES 8857 MILES, AND BRAKE INDICATION SAYS 97% BRAKE LIFE LEFT. IT WAS LESS THAN THAT A FEW MONTHS AFTER OWNING IT, THEN WENT TO 97% AND HAS STAYED THERE. DEALER SAYS BRAKE PADS A FINE. YES, NO DOUBT BUT THERE IS NO WAY 97% CAN BE LEFT. TRANSMISSION AT TIMES HARMERS INTO GEAR WHEN SHIFTING FROM FIRST TO SECOND GEAR. DOCUMENT ID 4605342 STATES FIRST SHIFT OF THE DAY MAYBE HARSH. IT'S NOT JUST THE FIRST SHIFT OF THE DAY THAT IT HAPPENS. THERE ARE TIMES SHIFTING BETWEEN FIRST AND SECOND GEAR THE VEHICLE BRIEFLY SLOWS THEN HAMMERS INTO SECOND GEAR THAT JOLTS YOU IN YOUR SEAT, ENOUGH YOU SHAKE IN YOUR SEAT. THE MOST RECENT TIME IT HAPPENED I WAS MOVING IN A PAVED PARKING LOT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351764August 28, 2020
ELECTRICAL SYSTEM, ENGINE
THE TRUCK HAS HAD THE BATTERY DIE A FEW TIMES OVER THE PAST COUPLE WEEKS FOR NO APPARENT REASON. THEN WE LET IT SIT FOR A WEEK AND GO TO START IT AND ALL OF OUR WARNING LIGHTS COME ON AND LOTS OF WARNINGS START FLASHING ACROSS THE SCREEN STATING REDUCED ENGINE OUTPUT, ETC. THE TRUCK WON'T START. WE HOOK IT UP TO MY HUSBANDS WORK VAN TO CHARGE THE BATTERY (PER THE REQUEST OF THE DEALER) AND IT FINALLY STARTS, BUT WHEN IT STARTS, THE ENTIRE INSTRUMENT CLUSTER WAS OUT. WE COULDN'T SEE ANYTHING. WE LET IT SIT OVERNIGHT AND STARTED IT AGAIN THE NEXT DAY AND STILL NOTHING ON THE INSTRUMENT CLUSTER. THE DEALER SENT A TOW TO PICK IT UP. THE LOOK IT OVER AND CAN'T FIND ANYTHING WRONG WITH IT. THEY DISCONNECT THE BATTERY, RECONNECT THE BATTERY AND NOW SAY IT'S FINE. THEY WANT TO CHARGE US A FEE BECAUSE THEY COULDN'T FIND ANYTHING WRONG WITH THE TRUCK, BUT OBVIOUSLY SOMETHING WAS WRONG OR THIS WOULDN'T HAVE HAPPENED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350822August 23, 2020
ELECTRICAL SYSTEM
DOOR LOCK ACTUATORS.. THIS CAN CAUSE A CHILD TO OPEN THE DOOR AND FALL OUT. NO EXCUSES ON A 2019 VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11350754August 22, 2020
POWER TRAIN
THE POWER TRAIN DELAYS SHIFTING FROM 1ST TO 2ND GEAR RESULTING IN HESITATION IN FORWARD MOVEMENT OR A VERY HARD, ABRUPT LURCHING FORWARD SHIFT. THIS HAPPEN ON THE FIRST DRIVE OF THE DAY AND THEN INTERMITTENTLY THROUGHOUT THE DAY. BOTH TYPES OF SHIFTS CREATE UNSAFE CONDITIONS. IT SEEMS THE ENGINE POWER IS LINKED TO THE THE SHIFTING ISSUE AND EITHER NOT ENOUGH OR TOO MUCH POWER IS APPLIED AT THE SHIFT POINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349210August 14, 2020
SERVICE BRAKES
I AM AN OIL FIELD INSPECTOR AND IN MY TRUCK ALL DAY LONG. WHEN SHIFTING INTO DRIVE FROM A STOPPED POSITION AND START MOVING FORWARD, THE BACK BRAKES LOCK UP AND THE PARKING BRAKE LIGHT COMES ON FOR THE BRAKES LOCKING UP. THIS IS THE 2ND TIME IT HAS HAPPENED AND A DEALERSHIP IN PORTLAND TX REPLACED THE COMPUTER AND MASTER CYLINDER. SAFTEY ISSUE DUE TO MY TRAVELING ALOT AND TRUCK IS STILL UNDER WARRANTY. I WOULD LIKE CHEVROLET TO REPLACE MY TRUCK WITH A SAFE AND RELIABLE PICKUP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11349135August 13, 2020
STRUCTURE:BODY
PAINT IS CHIPPING ON HOOD AND DOORS A NEW CHIP EVERY FEW DAYS PAINT IS SO THIN YOU CAN ALMOST SEE THE PRIMER EVERY TIME I WASH IT THERE IS A NEW PLACE WHERE THE AI T IS COMING OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11348402August 10, 2020
POWER TRAIN
THE POWER TRAIN DELAYS SHIFTING FROM 1ST TO 2ND GEAR RESULTING IN HESITATION IN FORWARD MOVEMENT OR A VERY HARD, ABRUPT LURCHING FORWARD SHIFT. THIS HAPPEN ON THE FIRST DRIVE OF THE DAY AND THEN INTERMITTENTLY THROUGHOUT THE DAY. BOTH TYPES OF SHIFTS CREATE UNSAFE CONDITIONS. IT SEEMS THE ENGINE POWER IS LINKED TO THE THE SHIFTING ISSUE AND EITHER NOT ENOUGH OR TOO MUCH POWER IS APPLIED AT THE SHIFT POINT. IN ONE INSTANCE THE POWER TRAIN WAS CONFUSED AND COULD NOT DECIDE WHETHER TO BE IN 1ST, 2ND OR 3RD GEAR AND SHIFTED UP AND DOWN WHILE I WAS ATTEMPTING TO NAVIGATE CONGESTED CITY TRAFFIC AT SLOW SPEED. GM SERVICE BULLETIN 20-NA-102 AND 16-NA-361 SUGGEST THAT THE POWER TRAIN BEHAVIOR IS NORMAL. WHEN I RETURNED THE VEHICLE FOR SERVICE, THIS WAS THE DIAGNOSIS. DISCUSSION WITH THE SERVICE ADVISOR INDICATED THAT IN SOME INSTANCES OTHER ACTIONS ARE TAKEN TO ADDRESS THE SITUATION, BUT IT IS NEVER ELIMINATED. NOW CUSTOMER SATISFACTION PROGRAM N192272400 HAS BEEN ISSUED DUE TO A FAULTY TCM WHICH CAUSES THE WHEELS TO LOCK UP. THIS SHOULD BE AN URGENT RECALL. THESE COMBINED CONDITIONS CREATE AN UNSAFE VEHICLE THAT NEEDS TO BE ADDRESSED AND CORRECTED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11343141August 4, 2020
ENGINE
OIL COOLER LINE RUPTURED CAUSING ENGINE TO LOSE OIL PRESSURE. FORTUNATELY, I WAS ON A CITY STREET AND WAS ABLE TO PULL OVER AND SHUT OFF THE ENGINE. UPON CHECKING THE ENGINE I FOUND EXCESSIVE OIL LEAKING TO THE GROUND. DOING RESEARCH ON THE INTERNET THIS IS NOT A RARE OCCURRENCE FOR THESE GM OIL LINE HOSES TO FAIL. IMAGINE THIS HAPPENING WHILE DRIVING 65 MILES AN HOUR ON A HIGHWAY AND NO WHERE TO PULL OVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342958August 3, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
LLOSS OF BRAKING. DASH WARNING ABS; TRAILER BRAKES; TRACTION CONTROL; ABS; ESC; DO NOT EXCEED 62 MPH.. NO RECALL SHOWN ON VIN ..CALLED DEALERSHIP AND CHEVY NO RESULTS ON RECALL!? VEHICLE WARNING CLEARED OFF DASH NEXT DAY..WARNING LIGHTS AND LOSS OF BRAKES WHILE DRIVING TRUCK ON STEEP FOREST MOUNTAIN ROADS..
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342694August 1, 2020
VISIBILITY/WIPER
THIS TRUCK IS BEING USED IN A BOX TRUCK APPLICATION WITH STANDARD 8' WIDE BOX, 16' LONG. THE SIDE MIRRORS THAT COME ON THE 2019 SILVERADO 5500HD DO NOT EXTEND OUT FAR ENOUGH TO SEE SAFELY ALONG THE SIDE OF THE STANDARD 8' BOX. IT IS VERY HARD TO SEE TRAFFIC ON EITHER SIDE AND EXTREMELY DIFFICULT TO BACK UP SAFELY. I NOR THE DEALERSHIP HAS BEEN ABLE TO GET ANY HELP WITH THIS SAFETY ISSUE FROM CHEVROLET FOR OVER A YEAR NOW. I HAVE BEEN TOLD BY A DOT OFFICER THAT I MUST GET THE MIRRORS TO EXTEND OUT FAR ENOUGH TO CLEAR THE BOX IN MY REAR VIEW. I FEEL CHEVROLET SHOULD MAKE THIS A RECALL ISSUE FOR THE SAFETY OF EVERY 5500/6500 TRUCK USED WITH A STANDARD 8' BOX APPLICATION. MY DEALERSHIP SAID CHEVROLET PUT THE EXACT SAME MIRRORS ON THE 2020 MODEL AS WELL. PLEASE HELP!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342328July 30, 2020
STRUCTURE:BODY
PAINT IS PEELING OF THE BUMPER OF TRUCK. DEALERSHIP STATES ALL THAT BE DONE IS A PAINT TOUCH UP. DEALERSHIP STATES THIS IS AN ON GOING PROBLEM. VEHICLE HAS NOT HAD ANY DAMAGE WARRANTING PEELING PAINT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342170July 29, 2020
AIR BAGS
ON JULY 9 2020 AT APPROXIMATELY 1900 ENROUTE HOME FROM WORK, FOR REASONS UNKNOWN, DRIVER, (MY 26 Y/O SON ) LOST CONSCIOUSNESS AND SUBSEQUENTLY LOST CONTROL OF VEHICLE (2019 CHEVROLET SILVERADO 2500HD CREW CAB LONG BED 4X4) WHILE IN MOTION HEADING SOUTHWEST ON A 2 LANE NON DIVIDED LOCAL RURAL ROAD. VEHICLE CROSSED CENTER LINES AND UNOCCUPIED ONCOMING LANE AND TRAVELED OFF THE ROAD AT 1022 TAMARAC RD, BRUNSWICK, NY AND STRUCK A GROUP OF TREES DEAD CENTER OF FRONT END SHEARING ALL TREES OFF AT IMPACT. DRIVER BECAME ALERT AT FIRST IMPACT. TREES CAME TO REST ON ROOF OF CAB. ***THERE WAS SOME SMOKEY POWDER BUT NO AIR BAGS IN THE CAB COMPARTMENT DEPLOYED. *** A SMALL BURNT TEAR NOW EXISTS IN THE HEADLINER OVER THE STEERING WHEEL THAT APPEARS THE AIR BAG ACTUATOR MAY HAVE MISFIRED. PROPERTY OWNERS/ RESIDENTS WHERE CRASH OCCURRED COMPELLED DRIVER TO EXIT VEHICLE DUE TO UNKNOWN SOURCE OF WHAT APPEARED TO BE SMOKE. PROPERTY OWNERS CALLED 911. DRIVER WALKED TO AND WAS TRANSPORTED TO HOSPITAL BY AMBULANCE. DRIVER SUFFERED SOME INTERNAL BLEEDING AND NUMEROUS CONTUSIONS AND ABRASIONS FROM SEATBELTS AND IMPACT WITH STEERING COLUMN. VEHICLE WAS UNDRIVEABLE AND NEEDED TO BE RECOVERED AND TOWED ON FLATBED TRUCK FROM SCENE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11341364July 24, 2020
SERVICE BRAKES, ELECTRONIC STABILITY CONTROL (ESC)
PURCHASED VEHICLE NEW 7/5/20 (65 MILES). 7/6/20 (95 MILES), DRIVING VEHICLE THROUGH NEIGHBORHOOD WHEN SERVICE ENGINE SOON (SES) LIGHT CAME ON-NO OTHER LIGHTS ON IP CLUSTER-DROVE TO JOHN L SULLIVAN CHEVROLET (JLS) TO HAVE INSPECTED-FOUND C25A2 CODE AND PROGRAMMED ELECTRONIC BRAKE CONTROL MODULE (EBCM). 7/18/20, BACKING VEHICLE UP AT ABOUT 5 MPH(187 MILES) SES LIGHT ON AGAIN-CHECKED CODE-C25A2-HAD BRAKE SYSTEM FAILURE MESSAGE FLASH ON INFORMATION CENTER ONCE. CONTACTED JLS FOR TOW-JLS VERIFIED CODE, BUT NO LIGHT ON, AND STATED CHEVROLET IS AWARE OF PROBLEM, BUT NO FIX AVAILABLE. STATES PROBLEM OCCURS WHEN PARKING VEHICLE, AND NO PARK BRAKE APPLIED (STATED EBCM SEES WHEEL SPEED WITH KEY OFF, TRIGGERING CODE)-NO OTHER BRAKE SYSTEM INDICATORS OR WARNINGS HAVE COME. THIS VEHICLE IS BRAND NEW, WITH LESS THAN 200 MILES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340830July 22, 2020
UNKNOWN OR OTHER
FORWARD AUTOMATIC BRAKING SYSTEM HAS NOT EVER WORKED SINCE I PURCHASED THE TRUCK. I WAS TOLD THAT CHEVROLET WAS AWARE OF THIS AND WAS GOING TO ISSUE A RECALL. I DID RECEIVE A RECALL NOTICE #N192275630. TOKE IT TO THE DEALER AND THEY PERFORMED THIS RECALL AND 4 OTHER RECALLS AND ONE SERVICE BULLETIN. AFTER RECEIVING THE TRUCK BACK FROM THE DEALER I HAVE HAD SEVERAL INSTANCES WHERE THE FORWARD COLLISION ALERT SYSTEM HAS WARNED ME BUT STILL NO AUTOMATIC BRAKING FUNCTION. CONTACTED DEALER AND TOOK IT BACK TO THEM THEY RETESTED THE SYSTEM WITH NO ERRORS RECORDED. THEY SAID THEY DON'T NOW WHAT TO DO SINCE THE RECALL INVOLVED A SOFTWARE UPDATE ONLY AND THEY CAN'T TEST THE SOFTWARE OTHER THAN TO CONFIRM THAT IT DID GET UPDATED. CONTACTED CHEVY CUSTOMER CARE AND WAS TOLD THAT ONLY WAY TO CONFIRM THE SYSTEM WAS WORKING WAS TO CRASH THE TRUCK "THAT'S THEIR WORDS". I AM AN AUTOMOTIVE ENGINEER AND I KNOW THAT'S NOT TRUE. I KNOW THE SYSTEM IS NOT WORKING SINCE THE WARNING SYSTEM IS WORKING BUT NOT APPLYING THE BRAKES. IT APPEARS THE SOFTWARE UPDATE DID NOT WORK ON MY TRUCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11340688July 21, 2020
SERVICE BRAKES
ON MAY 22, 2020, MY HUSBAND [XXX] WAS DRIVING ON FOOTHILL AVE IN FONTANA, CA TOWARDS CHERRY AVE AND HE THEN ATTEMPTED TO BRAKE, THE BRAKES DID NOT RESPOND AND A MESSAGE OF SYSTEM BRAKE FAILURE APPEARED AND ALL THE MESSAGE LIGHTS ON THE DASHBOARD CAME ON. AS HE COULD NOT BRAKE, HE WENT THROUGH RED LIGHTS AND STOP ACCELERATING THE TRUCK UNTIL SLOWING DOWN. HE WAS THEN ABLE TO GET INTO A GAS STATION AS THE TRUCK WAS SLOWING DOWN AND SHIFT THE TRUCK TO PARKING. THE CHECK ENGINE LIGHT CAME ON. MY HUSBAND TOOK THE TRUCK TO THE DEALER ON MAY 23, 2020 AND AFTER EXPLAINING WHAT HAPPENED TO THE SERVICE REPRESENTATIVE, HE INDICATED THAT THEY COULD NOT SERVICE THE TRUCK AS AN APPOINTMENT WAS NEEDED. MY HUSBAND THEN WAITED UNTIL THE APPOINTMENT DATE ON 06/06/20 FOR THE TRUCK TO BE SERVICE. ON 12/21/19 THE TRUCK WAS SERVICE FOR BRAKE SYSTEM FAILURE RECALL AND THIS INCIDENT HAPPENED TO MY HUSBAND. THIS WAS A TRAUMATIC SITUATION AND WE DO NOT FEEL CONFORTABLE DRIVING THE TRUCK. THERE WERE NO MAJOR INJURIES AND HOPE THAT THIS NEVER HAPPENS. I HOPE THERE IS SOMETHING THAT CAN BE RESOLVE AS PEOPLE'S LIVES SHOULD TO BE PLACE AT RISK OF BEING INJURED. A COMPLAINT WAS FILE WITH GM HOWEVER THEY DENIED THE REPURCHASE OF THE TRUCK. REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339685July 16, 2020
TIRES, TIRES:TREAD/BELT
WHILE OPERATING VEHICLE, ENTERING INTERSTATE I STARTED TO EXPERIENCE UNCONTROLLABLE VIBRATION IN THE REAR OF MY VEHICLE. THE PASSENGER REAR TIRE HAD SUDDENLY LOST TREAD WITHOUT WARNING. THE TIRE IN QUESTION IS LT275/65R20 BFGOODRICH ALL TERRAIN T/A KO2. LUCKILY I WAS ABLE TO REMAIN IN CONTROL OF VEHICLE OTHERWISE THIS COULD HAVE EASILY RESULTED IN LOSS OF CONTROL OF VEHICLE AND WORST CASE FATALITY. THE TIRE IN WHICH LOST TREAD CAUSED $3400-3700 IN DAMAGES, LEFT ME WITHOUT A FULL SET OF TIRES THAT WERE AT ONLY HALF LIFE AND A VEHICLE THAT HAS SAT FOR A MONTH AND A HALF DUE TO SAID DAMAGES. TO THIS DATE MICHELIN NORTH AMERICA HAS NOT FOLLOWED THROUGH TO RIGHT THIS WRONG IN ITS PRODUCTS. THIS INCIDENT OCCURRED ON MAY 28TH AND WAS HANDLED IN A MATTER OF HOURS ON MY END. MICHELIN HAS CONTINUOUSLY DRAGGED THEIR FEET THROUGH THE ENTIRE PROCESS WHICH TOOK THEM A MONTH AND A HALF TO COME TO THE CONCLUSION THAT IT WAS NOT THEIR PROBLEM BUT MY PROBLEM. THE CUSTOMER SERVICE THAT WAS CONTACTED WAS ON AVERAGE HARD TO WORK WITH AND PROVIDED VERY LITTLE DIRECTION AND INSIGHT THAT THIS WOULD BE RESOLVED IN A TIMELY MANNER. WHEN BEING TRANSFERRED TO THE CLAIMS DEPARTMENT IT WAS AN EVEN WORSE EXPERIENCE WITH VERY LITTLE COMMUNICATION, INDIVIDUALS THAT RARELY ANSWERED PHONE CALLS AND STAFF THAT HAS NO CARE FOR THE CUSTOMERS THAT RELY ON MICHELIN PRODUCTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

← Back to Chevrolet Silverado