Chevrolet Silverado Complaints (2002)

1,642 consumer complaints on file.

#10188665April 23, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
I HAVE A 2002 CHEVROLET SILVERADO $WD EXTENDED CAB SHORT BED TRUCK. THIS VEHICLE WAS PURCHASED NEW BY ME. CURRENTLY THE VEHICLE HAS 39,950 MILES ON IT. SINCE APPROX 12,000 MILES I NOTICED LONGER STOPPING DISTANCES. I TOOK IT TO SELLING THE DEALER & WAS TOLD EVERYTHING WAS NORMAL. THIS WEEKEND I INSTALLED NEW AC DELCO FRONT BRAKE PADS & INSTALLED NEW WAGNER ROTORS. UPON REMOVING THE ROTORS I COULDN'T HELP BUT NOTICE THAT THERE WAS A ISSUE WITH THE OLD ORIGINAL NEVER CUT ROTORS. THE ROTOR SURFACE WAS DETERIORATED HENCE CAUSING THE PROBLEM WITH LOSS OF STOPPING DISTANCE. NOTE: THE BRAKE PADS WERE THE ORIGINAL GM. I AM A STATE CERTIFIED INSPECTION MECHANIC. AFTER SURFING THE INTERNET & SEEING AL OF THE COMPLAINTS FROM OTHER SILVERADO OWNERS I COULDN'T HELP BUT TO FILE A COMPLAINT. IF THIS WAS ADDRESSED EARLIER MAYBE I WOULD OF FELT MORE COMFORTABLE DRIVING THIS VEHICLE MORE. AS YOU WILL SEE THE USUAL LOW MILES WE DROVE OTHER VEHICLES INSTEAD. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187700April 12, 2007
SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP, STEERING:HYDRAULIC POWER ASSIST SYSTEM
TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 1500 HD. WHILE DRIVING AT A LOW RATE OF SPEED TO 60 MPH OR TRYING TO PARK WHEN APPLYING THE BRAKES THE PEDAL MADE COMPLETE CONTACT WITH THE FLOOR. HE HAD TO CONTINUE TO ENGAGE THE BRAKES UNTIL THE PEDAL EXTENDED NORMALLY. THE DEALER STATED THAT THE POWER STEERING PUMP NEEDED TO BE REPLACED. THE REPAIR WAS PERFORMED A MONTH AGO AND THE FAILURE CONTINUED TO OCCUR ON A DAILY BASIS. DURING COLD TEMPERATURES THE FAILURE DIDN'T OCCUR. THE CONTACT WAS AWARE OF RECALL CAMPAIGN# 05V379000 CONCERNING SERVICE BRAKES: ANTI LOCK. THE DEALER INFORMED HIM THAT THIS VEHICLE WAS NOT A PART OF THE RECALL. ALSO, HE STATED THAT ODI# 10158205 DUPLICATEDE THE FAILURE. HE FILED A COMPLAINT WITH GM AND AND WAS GIVEN CASE# 71-506187062. THE FAILURE MILEAGE WAS 51,900. THE DEALER RECENTLY STATED THAT THEY WERE UNABLE TO DUPLICATE THE FAILURE. THE CURRENT MILEAGE WAS 52,200. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187517April 10, 2007
ELECTRICAL SYSTEM
DAY TIME RUNNING LIGHTS ARE A CONSTANT PROBLEM FOR US, AND IF YOU CHECK OUT OTHER VEHICLES APPROCHING YOU AND A LIGHT IS OUT NINE TIMES OUT OF TEN IT'S A GM PRODUCT. IF GM USES THEM TO SELL THEIR PRODUCT THEY SHOULD WORK, JUST ASK A SERVICE DESK AT ANY DEALERSHIP AND YOU WILL GET THE SAME ANSWERE. ALL YEARS NOT JUST ONE. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10187042April 4, 2007
PARKING BRAKE
TL*- THE CONTACT STATED THAT THE 2002 CHEVROLET SILVERADO 1500, RECEIVED RECALL 05V161000 FOR THE PARKING BRAKES. HE TOOK THE VEHICLE TO THE DEALERSHIP FOR THE RECALL REPAIRS ON 12/2006. SIX DAYS AFTER THE REPAIRS THE WEATHER BECAME COLD ABOUT 30 DEGREES, AND THE EMERGENCY BRAKE BECAME STUCK. HE DID GET THE EMERGENCY BRAKE TO RELEASE AND DROVE THE VEHICLE 3 MILES WHEN BEGAN SMELLING SOMETHING THAT SMELLED LIKE THE BRAKES BURNING. HE GOT OUT OF THE VEHICLE AND NOTICED THAT THE PASSENGER'S SIDE REAR WHEEL WAS EXTREMELY HOT. HE LET THE VEHICLE COOL DOWN ,AND TRIED TO JAR THE EMERGENCY BRAKE. THEN HE CALLED THE DEALERSHIP, AND THEY REMINDED HIM THAT IN EXTREMELY COLD WEATHER HE SHOULDN'T USE THE EMERGENCY BRAKE. THE BRAKES WERE REPAIRED. THE DEALERSHIP DIDN'T CHARGE HIM FOR THE REPAIR, THEY INFORMED HIM THE RECALL REPAIR HAD NOT BEEN DONE PROPERLY, AND THAT THE EMERGENCY BRAKE WAS ADJUSTED TOO TIGHT. THE CONTACT STATED THAT AFTER THIS REPAIR HE DROVE THE VEHICLE FOR ABOUT A WEEK, AND THE EMERGENCY BRAKE FROZE UP AGAIN. HE FILED A COMPLAINT WITH THE MANUFACTURER, AND WA GIVEN A CASE#71-461637111. THE CONTACT STATED THAT HE HAD TO SELL THE VEHICLE BECAUSE COULDN'T TAKE THE CHANCE WITH THE EMERGENCY BRAKE ON THE ROAD, AND SO HE TRADED THE VEHICLE IN. THE CONTACT HAD ALL THE INFORMATION FOR THIS VEHICLE. THE FAILURE MILEAGE WAS 85,000 MILES.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186615March 31, 2007
PARKING BRAKE
2002 CHEVY SILVERADO . I BOUGHT THIS VEHICLE BRAND NEW, I AM THE ONLY DRIVER. FOR AS LONG AS I CAN REMEMBER THE PARKING BRAKE NEVER WORKED. I TOOK IN THE DEALER AFTER ABOUT A YEAR AND DIDN'T HAVE IT INSPECTED. THEY WANTED TO ADJUST OR PERHAPS REPLACE THE BRAKE SHOES. I NEVER HEARD OF A PARKING BRAKE NEEDING ADJUSTMENT AFTER A YEAR, AND HOW COULD IT POSSIBLY BE WORE OUT? I NEVER USED THE THING. I FIGURED , IT WOULDN'T BE LONG BEFORE THEY HAD A RECALL ON IT. NOW IT IS ABOUT 4 YEARS LATER, I CALL G.M. TO FIND OUT IF THERE IS A RECALL OR IF THEY WOULD HELP OUT WITH THE COSTS. I ALSO HAVE THE 100,000 MILE 5 YEAR G.M. WARRANTY. OF COURSE THEY ADMITTED NOTHING AND DIDN'T HELP AT ALL. I TOOK IT TO THE DEALER AND HAD IT DIAGNOSED LIKE THEY ASKED ME TO. THE DEALER WANTED $855 TO REPLACE THE SHOES AND DRUMS WHICH SOMEHOW DESTROYED THEMSELVES OVER THE LAST 4 YEARS THAT I HAD A NON OPERATIONAL PARKING BRAKE. HOW IS THAT POSSIBLE? I KNOW A LITTLE ABOUT CARS. THAT DOESN'T HAPPEN UNLESS THERE IS SOMETHING DEFECTIVE. IT WASN'T A FUN DAY DEALING WITH PEOPLE WHO WON'T LISTEN TO REASON, OR SHALL I SAY WON'T ADMIT TO IT. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10186553March 30, 2007
FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:INJECTORS
TL*THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 3500. THE CONTACT NOTICED THAT SMOKE WAS RISING FROM THE REAR OF THE VEHICLE, THE EXHAUST PIPE. THE VEHICLE WAS BROUGHT TO THE DEALER FOR A DIAGNOSTIC TEST, AND THE DEALER DETERMINED THAT THE FUEL INJECTOR FAILED. THE FUEL INJECTOR WAS PREVIOUSLY REPLACED THREE TIMES. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 152,927.*AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184401March 7, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
(1) NO EVENTS NOTED LEADING UP TO THE FAILURE. NORMAL DRIVING CONDITIONS WERE IMPLEMENTED. PROPER MAINTENANCE AND INTERVALS WERE OBSERVED. WARRANTY HAD RECENTLY EXPIRED. MILEAGE AT TIME OF FAILURE WAS ~49,000 MILES. (2) TRANSMISSION FAILURE OCCURRED LEAVING FAMILY STRANDED IN MIDDLE OF TRAFFIC. AFTER TROUBLESHOOTING EFFORTS FROM 2 GARAGES, IT WAS DETERMINED THE SUN REACTION GEAR FAILED. THIS FAILURE HAS NO FOREWARNING AND IS DUE TO INFERIOR QUALITY OF MATERIALS/PARTS USED IN THE TRANSMISSION. THIS EVENT LEFT MY FAMILY STUCK IN TRAFFIC UNTIL, THROUGH TRIAL AND ERROR, IT WAS FOUND THAT 1 GEAR WAS LEFT SEMI-FUNCTIONAL. THE LACK OF REVERSE GEAR ALSO PUT MY FAMILY IN DANGER WHILE ATTEMPTING TO REACH A SAFE AREA, OUT OF TRAFFIC. GM IS AWARE OF THE ISSUE AS NOTED IN NUMEROUS FACTORY TECHNICAL BULLETINS AND CONVERSATIONS HAD BETWEEN MANUFACTURER CUSTOMER SERVICE AND MYSELF BUT ARE UNWILLING TO MAKE ANY STRIDES FOR CORRECTING THE ISSUE OR COMPENSATE FOR DAMAGES. (3) AT MY EXPENSE, THE REPAIR OPTIONS WERE TOTAL REPLACEMENT OF TOTAL REBUILD OF THE TRANSMISSION. WE OPTED TO TOTAL REBUILD FOR 2 REASONS; FIRST - THE REPLACEMENT WAS ONLY AVAILABLE FROM GM AND IT COULD NOT BE VERIFIED IF THE SAME ISSUE WOULD EXIST IN THE REPLACEMENT; SECOND - PROPER REBUILD EXPENSE WAS FOR COST EFFICIENT. THE ORIGINAL DEFECTIVE PART IS AVAILABLE. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184291March 6, 2007
UNKNOWN OR OTHER
I OWN A 2002 CHEVY TRUCK THAT HAD THE TAILGATE CABLES RECALLED. THE SAME CABLE MATERIAL WAS USED TO HOLD UP THE SPARE TIRE BUT WAS NOT RECALLED. AFTER ONLY 4 YEARS OF SERVICE THIS CABLE FAILED RELEASING THE SPARE TIRE INTO TRAFFIC AFTER DOING DAMAGE TO THE BACK OF MY TRUCK BREAKING WIRES AND PLASTIC PARTS. THANK GOODNESS NO ONE WAS HURT. I HAD TO RETRIEVE THE SPARE TIRE FROM THE DITCH. I HAVE NOT REPAIRED THE DAMAGE AS OF YET BECAUSE I FEEL IT SHOULD BE FIXED BY GM. THIS SEEMS TO ME TO BE A MORE SERIOUS PROBLEM THAN THE TAILGATE CABLES. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10184224March 5, 2007
PARKING BRAKE, SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR
TL*- THE CONTACT STATED THAT WHEN THE PARKING BRAKE ON THE 2002 CHEVROLET SILVERADO 3500 WAS ENGAGED IT WOULD ONLY HOLD THE VEHICLE FOR A FEW SECONDS. THE CONTACT STATED THAT ONCE HE EXITED THE VEHICLE IT WOULD ROLL AWAY. THE CONTACT STATED THIS HAPPENED WHEN VEHICLE WAS PARKED ON A FLAT SURFACE OR A HILL. THIS CONTACT STATED THIS RESULTED IN NUMEROUS CRASHES. THE CURRENT AND FAILURE MILEAGE WAS 30000. THERE WAS A RECALL REPAIR COMPLETED FOR THIS PROBLEM; HOWEVER, THE PROBLEM RECURRED. THE CONTACT STATED THE ROTORS WERE PITTED AND RUSTED, WHICH MADE IT DIFFICULT TO STOP THE VEHICLE. THE DEALERSHIP INSPECTED VEHICLE. HOWEVER, DID NOT COME TO ANY CONCLUSION AS TO WHAT CAUSES THIS TO HAPPEN. THE DEALERSHIP REFUSED TO PERFORM ANY SERVICE ON THE VEHICLE. THE VEHICLE CURRENTLY HAS 30000 MILES. *AK
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10183850February 28, 2007
SEATS
DEFECTIVE HINGE ON CENTER JUMP SEAT (ARM REST) CONSOLE LID. NO ABUSE, ACCIDENT OR COLLISION CAUSED. IT IS A SAFETY HAZARD TO ANYONE USING ARM REST OR REACHING BEHIND SEAT AS THE PART OF THE HINGE THAT BROKE NOW STICKS STRAIGHT UP. IS A CHEVROLET SILVERADO 1500 2002 MODEL. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10183302February 22, 2007
STEERING:LINKAGES, EQUIPMENT:MECHANICAL
I HAVE A 2002 CHEVY SILVERADO 2500 HD TRUCK. THE STEERING WHEEL COLUMN, STEERING SHAFT. AND INTERMEDIATE SHAFT MAKE CLUNKING NOISES WHILE TURNING RIGHT OR LEFT AND IS FELT IN THE STEERING WHEEL. CHEVY'S FIX IS TO REMOVE THE INTERMEDIATE SHAFT AND LUBRICATE IT, THEN RE-ASSEMBLE THE STEERING SHAFT. THIS PROBLEM FIRST HAPPENED TO ME 6/04 WITH ONLY 19,748 MILES ON MY TRUCK UNDER WARRANTY NOW ITS HAPPENED AGAIN 2/07 WITH 36,100 MILES ON MY TRUCK. AGAIN, THERE FIX IS PER THERE SERVICE BULLETIN 02-02-35-006A,REMOVE SHAFT AND LUBRICATE THEN RE-ASSEMBLE, NOW IT COST ME NOT WARRANTY. THIS SEEMS TO BE A ON GOING PROBLEM WITH MY TRUCK. WHAT HAPPENS IF I DON"T SPEND THE MONEY AND GET IT RE-LUBED EVERY COUPLE OF YEARS. WILL THE SPINES WEAR- OUT OR BRAKE, THEN POSSIBLE CAUSING STEERING FAILURE WHILE DRIVING???? THIS PROBLEM MAY BE ABLE TO BE RESOLVED BY INSTALLING A GREASE FITTING ON THE SHAFT. I FELL THIS SHOULD BE A RECALL TO BE FIXED BY CHEVY. CHEVY HAS A SERVICE BULLETIN THAT SHOWS SEVEN DIFFERENT MODELS THAT HAVE THE SAME MECHANICAL PROBLEM. BULLETIN NO. 00-02-35-003K *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10181083January 30, 2007
STRUCTURE:BODY:TAILGATE:HINGE AND ATTACHMENTS
A CHEVY SILVERADO TAILGATE RELEASES AT THE LATCH AND DROPS WITHOUT PROVOCATION. THE CONSEQUENCES ARE A SUDDEN LOUD NOISE AND THE DROPPED TAILGATE OPENS RELEASING CARGO ONTO ROADWAY. THIS FAILURE IS NOT PRECIPITATED BY ANY UNUSUAL ROAD SURFACE OR BUMP.*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180939January 28, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
HEARD SEVERAL THINGS COMING FROM UNDER THE CAR WHILE THE AUTOMATIC TRANSMISSION WAS SHIFTING, THEN A CONSTANT WHINNING SOUND WITH NO POWER. HAD TO HAVE THE TRUCK TOWED. DEALER LOOKED AT IT AND DETERMINED IT WAS A TRANSMISSION FAILURE AND THE SUN GEAR ASSEMBLY HAD TO BE REPLACED. COSTS WERE AROUND $1600. THE TRUCK ONLY HAS 66,000 MILES AND IS NOT QUITE FIVE YEARS OLD (2002 CHEVROLET SILVERADO 1500). *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10180807January 26, 2007
SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS
TL* - THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH THE 2002 CHEVROLET SILVERADO THE HARD BRAKE LINE RUPTURED. T THERE WERE NO WARNING INDICATORS. . THE CONTACT HAD JUST PICKED UP THE VEHICLE FROM THE DEALER AFTER HAVING ROUTINE MAINTENANCE PERFORMED ON THE VEHICLE. THE DEALER DIAGNOSED THE FAILURE AS THE BRAKE LINE HAVING CORRODED. *AK
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178948January 17, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
ORIGINAL TRANSMISSION WENT 19 MONTHS AFTER PURCHASE AT 34K MILES REPLACED 6/03 2ND TRANSMISSION WENT AT 57K TRUCK MILES/23K REBUILT TRANSMISSION MILES 6/04. 3RD TRANSMISSION WENT AT 114K TRUCK MILES/57K REBUILT TRANSMISSION MILES 1/4/07. THE WARRANTY ON THE THIRD TRANSMISSION EXPIRED NOV 24, 2006 JUST 41 DAYS AFTER THE WARRANTY EXPIRED. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178426January 11, 2007
SERVICE BRAKES, HYDRAULIC
TL* - THE CONTACT STATED THAT ON 08/25/06 HE TOOK HIS 2002 CHEVROLET SILVERADO FOR RECALL CAMPAIGN# 05V379000 SERVICE REPAIR, ON THE ABS. AFTER PICKING UP HIS VEHICLE HE CONTINUED TO HAVE THE SAME FAILURE. THE CONTACT STATED THAT IT TAKES LONGER FOR HIM TO COME TO A COMPLETE STOP THAN EXPECTED. THE CONTACT STATED THAT HE HAS INFORMED THE DEALERSHIP ABOUT THIS PROBLEM AND HAS GOTTEN NO RESOLUTION. THE CONTACT STATED THAT THIS HAPPENS ALMOST EVERY DAY HE DRIVES THE VEHICLE REGARDLESS OF THE WEATHER OR ROAD CONDITIONS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178449January 11, 2007
EXTERIOR LIGHTING:HEADLIGHTS:HIGH/LOW BEAM DIMMER SWITCH
HIGH BEAM HEADLIGHT WENT OUT WHILE DRIVING AT NIGHT AND I AM UNABLE TO USE DUE TO WIRES MELTING OFF ON DIMMER SWITCH ON STEERING COLUMN. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178451January 11, 2007
SERVICE BRAKES, AIR:ANTILOCK:ABS WARNING LIGHT
TL* - THE CONTACT HAS A 2002 CHEVROLET SILVERADO 2500 HD. THE CONTACT STATED THAT WHEN HE STOPS AT A STOP LIGHT THE ABS SYSTEM ENGAGES. THE CONTACT ALSO STATED THAT THE VEHICLE PRESENTLY HAS AN ODOMETER READING OF 41,000 MILES. THE PARKING BRAKE FAILED AT 40,000 MILES. THE CONTACT STATED THAT THERE IS A SAFETY RECALL ON THESE TWO FEATURES FOR THE 2002 CHEVROLET SILVERADO 2500 HD. HOWEVER, HIS VIN WAS NOT INCLUDED UNDER THE SAFETY RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10178043January 8, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
PURCHASED 2002 CHEVY SILVERADO TRUCK NOV.21, 2001 1ST TRANSMISSION REPLACED 6/03 WITH 34000 TRUCK MILES 2ND TRANSMISSION REPLACED 6/04 WITH 57000 TRUCK MILES; 23000 MILES ON NEW TRANSMISSION 3RD TRANSMISSION BLEW 1/07 WITH 114000 TRUCK MILES; 56400 MILES ON THIS TRANSMISSION. *JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10177853January 5, 2007
POWER TRAIN:AUTOMATIC TRANSMISSION
I WAS DRIVING MY 2002 CHEVY 4X4 PICKUP (46,000 MILES) HOME WHEN A LOUD CLANK NOISE OCCURRED AND THEN A HIGH PITCHED GRINDING NOISE FOLLOWED. MY TRUCK WOULD NOT SHIFT NORMALLY (2ND, 4TH, AND REVERSE WERE OUT). I WAS LUCKY TO MAKE IT HOME AS I DRIVE ON A HIGHWAY THROUGH THE NATIONAL FOREST WHERE CELL PHONE COVERAGE IS VERY LIMITED. I TOOK MY PICKUP INTO THE DEALERSHIP AND THEY INDICATED THE PROBLEM WAS WITH MY SUN SHELL IN THE TRANSMISSION. IT HAD APPARENTLY FAILED AND WOULD COST BETWEEN $1300 AND $2500 TO GET EVERYTHING FIXED DEPENDING ON HOW EXTENSIVE THE DAMAGE. I BOUGHT THE PICKUP NEW AND ITS NEVER BEEN OFF-ROAD, TOWED OR HAULED ANYTHING AND ONLY HAS 46,000 MILES. *NM
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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