Chevrolet Silverado Complaints (2018)

598 consumer complaints on file.

#11282332November 25, 2019
VEHICLE SPEED CONTROL
I WAS TRAVELING SOUTH ON I65 IN TENNESSEE, WITH THE CRUISE CONTROL SET AT 76MPH. I WAS NEAR MILE MARKER 27 ON A STEEP INCLINE WHEN A CAR MOVED IN FRONT OF ME CAUSING ME TO TAP THE BRAKE TO COME OFF CRUISE CONTROL AND SLOW DOWN. WHEN THE CAR MERGED RIGHT, CLEARING MY PATH, I TOUCHED THE RESUME BUTTON TO REACH-ENGAGE THE CRUISE CONTROL. I IMMEDIATELY FELT THE OVERDRIVE KICK IN, WHICH SEEMED NORMAL BECAUSE I WAS GOING UP HILL, BUT IT JUST WENT CRAZY. THE ENGINE RACED TO NEARLY 5000RPM, AND I WAS GOING OVER 100MPH WITH NO ABILITY TO STOP IT. I TURNED OFF THE CRUISE CONTROL USING THE STEERING WHEEL BUTTON, AND IT HAD NO AFFECT. I STEPPED ON THE BRAKE, IT HAD NO AFFECT. SO I MOVED TO THE SHOULDER TO AVOID TRAFFIC, AND I STEPPED ON THE BRAKE HARDER. I SAW THE SPEEDOMETER REACT, SO I PRESSED THE BRAKE AS HARD AS POSSIBLE AND MANAGED TO GET IT STOPPED AND IN PARK. THE ENGINE WAS STILL SCREAMING AT NEARLY 5000RPM, SO I TURNED THE KEY OFF. AFTER 30 MINUTES, I STARTED IT, IT RAN FINE, AND I WAS ABLE TO COMPLETE MY DRIVE TO PENSACOLA WITHOUT FURTHER INCIDENT. A TRULY TERRIFYING EXPERIENCE. THANK YOU.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280310November 15, 2019
ENGINE
TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 2500. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE). THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED SHEPHERD'S CHEVROLET BUICK (1520 E 9TH ST, ROCHESTER, IN 46975, (574) 223-2136) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND DID NOT ASSIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11280149November 14, 2019
SUSPENSION
TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 1500. WHILE DRIVING ABOVE 60 MPH, THE LOWER SECTION OF THE STEERING WHEEL AND THE DRIVER'S SEAT CONSTANTLY SHOOK AND VIBRATED. THE VEHICLE WAS TAKEN TO SOUTH CHARLOTTE CHEVROLET (9325 SOUTH BLVD, CHARLOTTE, NC) WHERE THE TIRES WERE REPLACED AND BALANCED; HOWEVER, THE FAILURE CONTINUED. THE VEHICLE WAS TAKEN TO BURNS CHEVROLET (2515 CHERRY RD, ROCK HILL, SC) WHERE THE FAILURE WAS CONFIRMED, BUT THE CAUSE OF THE FAILURE COULD NOT BE DETERMINED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11278291November 5, 2019
AIR BAGS
TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 1500. WHILE DRIVING APPROXIMATELY 25 MPH, THE CONTACT STRUCK A DEER WITHOUT WARNING. THE VEHICLE FILLED UP WITH SMOKE. THE AIR BAGS DID NOT DEPLOY. THE CONTACT AND HIS SON SUSTAINED MINOR INJURIES TO THE CHEST AND STOMACH, AND BRUISES TO THE CHIN. MEDICAL ATTENTION WAS NOT RECEIVED. A POLICE REPORT WAS FILED. THE CONTACT MANAGED TO DRIVE THE VEHICLE BACK TO HIS RESIDENCE. PALM CHEVROLET (2300 SW COLLEGE RD, OCALA, FL 34471, (352) 629-8011) WAS CONTACTED TO SCHEDULE DIAGNOSTIC TESTING. THE FRONT BUMPER WAS DAMAGED. THE INSURANCE COMPANY WAS CONTACTED AND INFORMED THE CONTACT TO HAVE THE DEALER PROVIDE A REPAIR ESTIMATE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#11277538November 1, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 1500. WHILE DRIVING 55-60 MPH, THE VEHICLE FAILED TO ACCELERATE, LOST POWER, AND SPONTANEOUSLY MOVED. THERE WERE NO WARNING INDICATORS ILLUMINATED; HOWEVER, THE "ICY ROAD CONDITIONS DRIVE WITH CARE" MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO MAVERICK CHEVROLET (4801 E END BLVD S, MARSHALL, TX 75672, (903) 938-5111), BUT THE FAILURES COULD NOT BE DUPLICATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 9-5588486485. THE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11269035October 16, 2019
ENGINE
TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 1500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE). THE VEHICLE WAS TAKEN TO MARTIN CHEVROLET BUICK GMC (420 W SOUTHLINE ST, CLEVELAND, TX 77327, (281) 592-2644) TO BE SERVICED. THE CONTACT STATED THAT THE DEALER DID NOT COMPLETE THE RECALL REPAIRS AS DESCRIBED IN THE MANUFACTURER'S REMEDY. DISCONNECTED INSTEAD OF BEING REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 12,000 AND CONTINUES TO BE ONGOING MILAGE NOW - 15,000.*BF*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11267204October 9, 2019
STEERING, WHEELS, UNKNOWN OR OTHER
SHAKING IN THE FRONT AT SPEEDS OVER 40MPH WHEN THERE IS A SLIGHT ACCELERATION, THAT DOES STOP WHEN YOU TAKE THE FOOT OFF THE GAS. THE SHAKING SEEMS TO GET MORE VIOLENT AT HIGHER SPEEDS, AND SO FAR THE DEALER HAS BEEN UNABLE TO FIND THE CAUSE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11265325October 1, 2019
SERVICE BRAKES
TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 1500. WHILE DRIVING LOW SPEEDS, THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND FAILED TO BRING THE VEHICLE TO A STOP. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE FINALLY STOPPED AND WAS TOWED TO WIESNER OF HUNTSVILLE (230 I-45, HUNTSVILLE, TX 77320, (936) 291-7500). THE DEALER WAS CURRENTLY REPAIRING THE VACUUM BRAKES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 24,325. THE VIN WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257458September 23, 2019
SEATS
TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THE REAR SEAT HEADRESTS DID NOT STAY IN PLACE WHEN ADJUSTED TO ACCOMMODATE THE HEIGHT OF THE REAR PASSENGERS RIDING IN THE REAR SEATS. THE VEHICLE WAS TAKEN TO QUIRK CHEVROLET OF PORTLAND (1000 BRIGHTON AVE, PORTLAND, ME 04102) WHERE IT WAS DIAGNOSED THAT THE LOCKING MECHANISM DID NOT LOCK IN PLACE AND WAS DESIGNED THAT WAY. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255347September 13, 2019
ENGINE
TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 3500. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V328000 (ENGINE); HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. A DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255165September 12, 2019
POWER TRAIN
AT APPROXIMATELY 15,000 MILES I WAS PARKED IN A YARD AND BLOCKED IN SO I BACKED UP ON A SMALL HILL AND THE TRUCK JERKED BADLY FOR ABOUT 15 FEET I THOUGHT IT WAS THE POSITIVE TRACTION TRYING TO CATCH ON THE GRASS BUT FURTHER INTO DRIVING THE TRUCK I NOTICED IT HAPPENING MORE AND MORE IN FORWARD OR REVERSE AND IN SHIFTING INTO GEARS ARE AT TIMES HARD. THE LAST INCIDENT I WAS TAKING OFF FROM A RED LIGHT TODAY AND AROUND 40 MPH IT HAD A JERK/ HARD SHIFT, MY TRUCK IS A DAILY DRIVER AND I HAVE 44,000 MILES ON IT CURRENTLY. I AM A HARDWORKING AMERICAN THAT PURCHASED THIS $40,000 TRUCK FOR DEPENDABILITY BECAUSE I DO A LOT OF DRIVING AND WOULD LOVE FOR SOME ONE TO PUT A STOP TO THIS NONSENSE THERE ARE ALREADY SO MANY COMPLAINTS ONLINE ABOUT THIS 8 SPEED TRANSMISSION JERKING AND SNATCHING AT RANDOM TIME CAN YOU ALL PLEASE MAKE GM RECALL THESE AND BE HELD ACCOUNTABLE FOR THE JUNK TRANSMISSIONS. THANK YOU, [XXX] REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11255971September 12, 2019
UNKNOWN OR OTHER
ON 02/27/2019 I PURCHASED A 2018 CHEVROLET SILVERADO 1500 AT COLE CHEVROLET, CADILLAC IN BLUEFIELD, WEST VIRGINIA I NOTICED THAT IT WAS MAKING NOISE WHEN I DROVE IT AND A VIBRATION WITH THE TRUCK. I THOUGHT IT WAS THE ROAD SURFACE CAUSING THE NOISE IT WAS A LOT WORSE AT 70 MPH. THE MORE I DROVE THE WORSE IT GOT. I GOT TO LOOKING AT THE TIRES I NOTICED THAT THE FRONT PASSENGER SIDE TIRE HAD HIGH AND LOW SPOTS ON THE OUTSIDE EDGE. ON 06/27/2019 I TOOK THE TRUCK IN FOR A OIL CHANGE AND TIRE ROTATION AT THE DEALERSHIP THAT I BOUGHT IT AT, I SHOWED THE SERVICE DEPARTMENT THE FRONT PASSENGER SIDE TIRE. I WAS TOLD THAT THE FRONT END WAS OUT OF ALIGNMENT AND THEY DID ALIGNMENT ON THE TRUCK AND THEY ORDERED A NEW TIRE. I DROVE THE TRUCK A LITTLE OVER 600 MILES, I STARTED GETTING THE NOISE AND VIBRATION AGAIN. I GOT TO CHECKING THE DRIVER SIDE TIRE AND NOTICED THE SAME THING ON THE INSIDE EDGE. ON 07/24/2019 I TOOK THE TRUCK BACK TO THE DEALERSHIP SERVICE CENTER AND TOLD THEM THAT THE SAME THING IS HAPPING WITH THE FRONT PASSENGER SIDE TIRE. THE NEW TIRE WAS IN AND THEY CHANGED IT. CHECK THE ALIGNMENT AGAIN AND TOLD NOTHING IS WRONG WITH THE TIRES THAT THE TIRES ARE SOFT CAUSING THE WEAR. I LEARNED LATER THE THE PROBLEM WITH THE TIRES IS CALLED CUPPING. I CALLED GOODYEAR TIRE AND TALKED WITH THEM ABOUT THE PROBLEM. GOODYEAR HAD ME TAKE IT TO ONE OF THEIR SERVICE CENTERS TO CHECK MY TRUCK. GOODYEAR SERVICE CENTER TOLD ME THAT THE FRONT END IS IN ALIGNMENT. THEY TOLD ME THAT THE CUPPING ON THE TIRES IS A MECHANICAL PROBLEM. THEY ADVISED ME THAT THE SAME THING WILL HAPPEN AGAIN IF I PUT NEW TIRES ON, IF I DIDN'T GET THE MECHANICAL PROBLEM FIXED. I CALLED GM ABOUT THIS PROBLEM. THEY TOLD ME TO TAKE IT BACK TO THE DEALERSHIP AND HAVE THEM CHECK IT. I DID ON 09/09/2019 I TOLD THEM I WAS HAVING PROBLEMS WITH THE STEERING LOOSING TRACTION GO AROUND CURVES WAS TOLD NOTHING IS WRONG
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11235083July 26, 2019
FUEL/PROPULSION SYSTEM
TL- THE MECHANIC CALLED ON BEHAVE OF THE VEHICLE OWNER OF A 2018 CHEVROLET SILVERADO, REGARDING NHTSA CAMPAIGN NUMBER: 19V088000 (FUEL SYSTEM, GASOLINE). THE VEHICLE WAS TAKEN TO LOCAL DEALER CHAMPION CHEVROLET (LOCATED AT 800 KIETZKE LN, RENO, NV 89502, (775) 786-3111) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE PART WAS NOT AVAILABLE FOR THE REPAIR. THE VEHICLE HAS NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. DP
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234381July 24, 2019
POWER TRAIN
TL* THE CONTACT OWNS A 2018 CHEVROLET SILVERADO 1500. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING TRANSMISSION FAILURE. AFTER THE CONTACT WENT BACK AND FORTH WITH THE MANUFACTURER AND DEALER (BILL CRAMER CHEVROLET BUICK GMC, 2251 W 23RD ST, PANAMA CITY, FL 32405, (850) 250-1403), THEY SETTLED ON TRADING THE CONTACT'S 2015 SILVERADO FOR A 2018 SILVERADO WITH THE SAME TRANSMISSION FAILURE. THE CONTACT RESEARCHED THAT CHEVROLET WAS SERVED WITH A CLASS ACTION LAWSUIT FOR THE TRANSMISSION. THE MANUFACTURER WANTED THE CONTACT TO GO THROUGH THE SAME PROCESS FOR DIAGNOSING THE 2018 MODEL AS HE DID WITH THE 2015 MODEL. THE CONTACT WOULD HAVE TO MAKE AN APPOINTMENT WITH THE DEALER AND HAVE A SENIOR ADVISOR FROM THE MANUFACTURER CALL HIM BACK. THE CONTACT WANTED TO KNOW IF HE SHOULD FILE UNDER THE LEMON LAW WITH HIS STATE'S ATTORNEY GENERAL'S OFFICE. THE FAILURE MILEAGE WAS 0.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11232015July 15, 2019
POWER TRAIN
WHEN DRIVING ON HIGHWAY TRANSMISSION SURGES/PULSATES UNDER LIGHT ACCELERATION. WHEN ACCELERATING MOST OFTEN WHEN VEHICLE IS ALREADY IN MOTION THERE IS A EXTREME DELAY IN SHIFTING WHICH CAUSES A JERK AT LOWER SPEEDS OR AN DELAYED THEN HARD SHIFT AT SLIGHTLY HIGHER SPEEDS. MOST NOTICEABLE IN TRAFFIC.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230175July 8, 2019
UNKNOWN OR OTHER
THE VEHICLE VIBRATES THROUGH THE STEERING WHEEL AND SEAT WHEN TRAVELING AT HIGHWAY SPEEDS. THE DEALER BALANCED AND CHECKED ROAD FORCE ON WHEELS AFTER 5,000 MILES AND REBALANCED TWO WHEELS. VIBRATION STILL EXISTS AND APPEARS TO BE GETTING WORSE WITH MORE MILES. THE WHEEL BALANCE DIDN'T FIX THE PROBLEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228364June 29, 2019
POWER TRAIN
TRANSMISSION CLUNKS WHEN SLOWING DOWN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11222336June 24, 2019
POWER TRAIN
BOUGHT THIS TRUCK BRAND NEW WITH 9 MILES ON IT. (PREVIOUSLY DROVE A RAM 1500). MY FIRST GM PRODUCT I'VE BOUGHT IN MY LIFE AND I'M DISGUSTED! I'M A VICTIM OF THE 'TRANSMISSION HARSH DOWNSHIFT SYNDROME'. SLOWING DOWN NORMALLY IS CLUNKY, NOTHING SMOOTH ABOUT THIS 'AUTOMATIC TRANSMISSION' 6 SPEED BTW. WHEN SLOWING DOWN ABRUPTLY (IN STOP N GO TRAFFIC), TRANSMISSION SLAMS INTO GEAR WHILE DOWNSHIFTING, FEELS LIKE I'M BEING REARENDED. TOOK IT TO THE DEALERSHIP A TOTAL OF 6 TIMES, THEY SAY 'OPERATING AS DESIGNED'....YEA RIGHT. MY RAM NEVER DID THIS...TALKED TO CORPORATE ON 2 SEPARATE OCCASIONS... 'THERE IS NOTHING WE CAN DO' IS WHAT THEY TELL ME. POOR DESIGN, HATE THE TRUCK, DISGUSTED WITH GM. I'M NOW MAKING DOUBLE PAYMENTS TO GET OUT FROM UNDER IT (BECAUSE I'M UPSIDE DOWN FROM BUYING BRAND NEW AND GM THINKS SO MUCH OF THEIR PRODUCT TO CHARGE AN ARM AND A LEG AND MY FIRST BORN) TO TRADE IT IN ON EITHER A FOREIGN CAR OR BACK TO RAM. GM DOESN'T CARE, RICH BILLIONAIRES CRAPPING ON THE MIDDLE CLASS, TOO MANY 'PENCIL PUSHERS' CREATING 'NEW DESIGNS' TO BE FUEL EFFICIENT AND IMPRESS THEIR BOSSES TO MAKE THEIR BONUS. NEWS FLASH....WE BUY TRUCKS NOT BE FUEL EFFICIENT, BUT TO BE MANLY AND HAUL THINGS AND GO OFF ROAD AND CARY A FEW PASSENGERS WHILE WE'RE AT IT!! SAVE YOURSELF THE HASSLE AND DONT BUY A GM PRODUCT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11221371June 20, 2019
SUSPENSION
MY TRUCK BARELY HAS 17K MILES AND I NOTICED EVERYTIME I HIT A BUMP I SOUNDS LIKE MY SUSPENSION IS ALL [XXX] UP BOTH FRONT AND BACK I HONESTLY CAN'T BELIEVE THAT THEY CAN SOUND LIKE IF THEY WERE 150K WORNED OUT SHOCKS. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220290June 15, 2019
SUSPENSION
STARTED TO HEAR CLUNKING NOISE AROUND 15,000 MILES. THE NOISE STARTED TO GET WORSE AS TIME WENT BY. FIRST IT WAS JUST WHEN DRIVING UP MY DRIVEWAY THEN IT WAS WHILE DRIVING OR EVEN STATIONARY PUSHING DOWN ON THE REAR BUMPER. FOUND THAT THE LEAF SPRINGS WERE CRACKED BUT IT WASN'T VISIBLE WHILE THEY WERE ON THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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