Chevrolet Silverado Complaints (2002)

1,642 consumer complaints on file.

#10436422November 18, 2011
POWER TRAIN
WHILE DRIVING, THE AUTOMATIC TRANSMISSION SHIFTS ABRUPTLY CAUSING THE TRUCK TO JUMP FORWARD. THE TRANSMISSION WILL CONTINUE TO SHIFT HARD THROUGH ALL GEARS UNTIL TRUCK HAS BEEN STOPPED AND SHUT OFF FOR A PERIOD OF TIME. THIS IS AN INTERMITTENT OCCURRENCE. IT HAS HAPPENED APPROX. 5 TIMES FROM 24000 MILES TIL NOW AT 31000 MILES OVER A PERIOD OF 6 MONTHS. DEALER CHECKED TRANSMISSION AND STATES THAT FLUID IS BURNT, SLIPS IN SECOND GEAR AND RECOMMENDS A NEW TRANSMISSION INSTEAD OF REPAIR. THERE ARE SEVERAL FACTORS THAT NEED TO BE TAKEN INTO CONSIDERATION. THE FIRST BEING THE AGE OF THE VEHICLE WHICH IS 9Y/O. SECOND IS THE MILEAGE WHICH IN JANUARY OF THIS YEAR WAS 17000 MILES. THIRD FACTOR WOULD BE THE CONDITION OF THIS VEHICLE, DRIVEN BY AN ELDERLY MAN, ALWAYS GARAGED, KEPT IN TEXAS AND NEVER TOWED ANYTHING. THIS VEHICLES CONDITION FOR IT'S AGE IS "LIKE NEW" WITH ALL MAINTENANCE BEING DONE BY THE DEALER FROM WHICH IT WAS PURCHASED. THE LOCAL DEALER WHICH DIAGNOSED THE PROBLEM WILL VOUCH FOR THE CONDITION OF THE TRUCK. THIS WAS REPORTED TO GM CUSTOMER SERVICE ON FRI. NOV. 11, 2011. I AM WAITING FOR A SATISFACTORY OUTCOME TO THIS BAD TRANSMISSION. GM HAS YET TO COMMIT TO HELPING COVER THE COST OF ANY REPAIRS. THEY WANT ME TO PAY THE $1100 TO TEAR THE TRANSMISSION DOWN TO FIND THE PROBLEM BEFORE THEY WILL DECIDE ANYTHING. I BELIEVE THIS IS NOT MY RESPONSIBILITY SINCE THE DEALER STATED THAT THEY "RECOMMEND THE TRANSMISSION BE REPLACED". *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10436079November 16, 2011
SERVICE BRAKES, HYDRAULIC
RUSTED BRAKE LINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435470November 14, 2011
SERVICE BRAKES, HYDRAULIC, PARKING BRAKE
THE PARKING BRAKE ON MY TRUCK WILL NOT HOLD AS IT SHOULD, THUS CAUSING VEHICLE TO ROLL DOWN DRIVEWAY. THERE IS A RECALL FOR SILVERADO'S WITH MANUAL TRANSMISSIONS,( DEFECT INVESTIGATION # EA04011 GM RECALL #05042 NHTSA CAMPAIGN ID# 05V161000) MINE IS A AUTOMATIC, BUT THE AUTO AND MANUAL USE THE SAME PARKING BRAKE SET-UP. I HAVE DONE SOME READING ON-LINE CHEVROLET TRUCK FORUMS AND THERE ARE ALLOT OF SILVERADO/SUV GM OWNERS WITH AUTOMATICS THAT HAVE THIS SAME TYPE OF BRAKE SYSTEM THAT ARE HAVING THE SAME ISSUE, NOT HOLDING DUE TO PREMATURE WEAR OUT OF PARKING BRAKE SHOE LINING. THERE IS ALSO A GM TECH SERV BULL FOR THIS MATTER AS WELL, BUT NOT A RECALL FOR THE VEHICLES WITH AUTO TRANSMISSIONS, WHAT ARE THE OWNERS OF AUTOMATICS LESS IMPORTANT. THE TSB HAS THE DEALERS REPLACE THE SPRING RETAINER CLIP JUST AS THE RECALL DOES. I THINK THE TSB NEEDS TO TAKE A HARD LOOK AT THE PARKING BRAKE ISSUES ON THE TRUCKS/SUVS WITH AUTOMATIC TRANSMISSIONS AS WELL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435252November 11, 2011
SERVICE BRAKES, HYDRAULIC
I AM HAVING PROBLEMS WITH MY 2002 CHEVY SILVERADO ANTI LOCK BRAKES. BRAKES ACTIVATE AT SPEEDS LOWER THAN 5 MILES AN HOUR, AND EXTENDS MY BRAKING DISTANCE, WHICH HAS ALMOST CAUSED SEVERAL ACCIDENTS. THIS IS THE SAME PROBLEM THAT IS OCCURRING UNDER RECALL BULLETIN 05068B, BUT MY VEHICLES VIN NUMBER IS NOT LISTED IN THE RECALL. CAN THE RECALL BULLETIN BE REVISED TO INCLUDE MY VIN NUMBER, DUE TO MY VEHICLE IS EXPERIENCING THE SAME PROBLEMS? I HAVE SPOKE WITH CHVEY CORPORATE CUSTOMER SERVICE AND THE DEALERSHIP, ABOUT COVERING THE COST OF THE REPAIRS OR AT LEAST PARTIAL COST, BOTH REFUSE TO COVER ANYTHING BECAUSE THE VIN # IS NOT LISTED IN THE RECALL BULLETIN. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435265November 11, 2011
SERVICE BRAKES, HYDRAULIC
ON 11/09/11 I BROUGHT MY TRUCK IN FOR STATE INSPECTION. TWO MINUTES AFTER GIVING THE KEYS TO THE MECHANIC, HE CAME BACK AND SAID THAT THE TRUCK HAD NO BRAKES. THE HYDRAULIC BRAKE LINE RUPTURED AS HE ATTEMPTED TO BRING THE TRUCK INTO THE GARAGE TO INSPECT. THE HYDRAULIC BRAKE LINES ARE ALL COMPLETELY RUSTED TO THE POINT THAT THEY ALL NEED REPLACED. THIS IS A SERIOUS SAFETY ISSUE. NOT ONLY SHOULD THIS BE RECALLED AND REPAIRED AT GM'S EXPENSE,, MORE IMPORTANTLY THE MATERIAL THAT FUTURE HYDRAULIC BRAKE LINES ARE MADE OF, NEED TO BE REGULATED AS TO BE A RUST FREE MATERIAL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10435109November 9, 2011
SERVICE BRAKES, HYDRAULIC
THE BRAKE LINES ON MY 2002 CHEVY 2500 HD COMPLETELY BLEW OUT CAUSING ME TO GO THROUGH A RED LIGHT ENDING UP IN THE MIDDLE OF THE INTERSECTION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10434734November 7, 2011
SERVICE BRAKES, HYDRAULIC
BRAKE LINE FAILURE NEAR ABS MODULE INSIDE FRAME RAIL UNDER DRIVERS DOOR; FAILED IN OWNERS DRIVEWAY; USED EMERGENCY BRAKE TO STOP; INSPECTION OF BRAKE LINES INDICATES SEVERE RUSTING OF ALL LINES IN THAT AREA. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433756November 1, 2011
SERVICE BRAKES, HYDRAULIC
HIT A SHOPPING CART STAND AT A SHOPPING CENTER BECAUSE AS I WAS TURNING INTO THE PARKING SPOT AND APPLYING THE BRAKES SO CONTROL THE VEHICLE SPEED THE ANTI LOCK BRAKING VIOLENTLY PULSED THE BRAKES AND NOT SLOWING THE VEHICLE DOWN. ALTHOUGH I TIGHTENED THE TURN I STILL MADE CONTACT WITH THE UPPER RAIL CAUSING DAMAGE TO THE PARKING LIGHT BEFORE COMING TO A COMPLETE STOP. HAD THE BRAKES FUNCTIONED PROPERLY THE VEHICLE WOULD HAVE NOT BEEN DAMAGED. BECAUSE OF THE LOW SPEED, NO OTHER DAMAGE OCCURRED, JUST BROKE THE PLASTIC. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10433885November 1, 2011
FUEL SYSTEM, DIESEL
ON 10/29/2011 THE ENGINE WAS BLOWING GRAYISH WHITE SMOKE. THE ENGINE STARTED LOSING OIL PRESSURE. CHECKED THE OIL, FOUND DIESEL IN THE OIL. THE OIL LEVEL WAS 6" HIGHER ON DIPSTICK. IT IS THE FUEL INJECTION SYSTEM ON THE 2002 DURAMAX DIESEL. THE FUEL INJECTORS HAVE FAILED. I UNDERSTOOD THAT CHEVROLET HAS PUT A RECALL ON ALL 2002 AND EARLY 2003 MODELS. TOOK IT TO DEREK SCOTT AUTO PARK WHICH IS THE CLOSEST CHEVROLET DEALER/SERVICE DEPARTMENT. AFTER RUNNING DIAGNOSTICS THEY TOLD US THAT THE REPLACEMENT OF THE FUEL INJECTORS WOULD BE COVERED 100% BY GM. LATER CALLED BACK AND SAID WE WOULD HAVE TO PAY HALF IN THE AMOUNT OF $2,251.88. THEY WILL NOT ALLOW US TO TALK TO THE GM REP. WE NEED TO KNOW IF THIS IS VALID OR NOT. WE THOUGHT RECALLS WERE PAID FOR BY THE COMPANY I.E. GM IN THIS CASE. THANK YOU FOR YOUR HELP IN THIS MATTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433567October 30, 2011
SERVICE BRAKES, HYDRAULIC
WHILE COMING TO A RED LIGHT, I LOST THE ABILITY TO STOP. UPON INSPECTION I OBSERVED SEVERELY CORRODED AND RUSTY BRAKE LINES AND FLUID LEAKING FROM ONE OF THE BRAKE LINES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433584October 30, 2011
SERVICE BRAKES, HYDRAULIC
I WAS DRIVING SOUTH ON MD-235 IN LEXINGTON PARK, MD WHEN THE LIGHT AT THE INTERSECTION OF MD-235 & FDR BLVD. TURNED YELLOW. I HAD LITTLE ROOM TO STOP AND APPLIED THE BRAKES FORCEFULLY, SLOWING TO APPROXIMATELY 25 MPH WHEN THE PEDAL WENT TO THE FLOOR AND I RAN THROUGH THE INTERSECTION AS THE LIGHT TURNED RED. NO CARS WERE IN FRONT OF ME; AN ACCIDENT DID NOT OCCUR. I USED THE EMERGENCY BRAKE TO STOP AND OPENED THE HOOD, THINKING I HAD A BRAKE MASTER CYLINDER FAILURE. I NOTED FLUID DRIPPING FROM UNDERNEATH THE CHASSIS BY THE DRIVER'S DOOR, & ON FURTHER INSPECTION, FOUND A RUPTURE IN A CORRODED BRAKE LINE. I DROVE HOME USING THE EMERGENCY BRAKE (RURAL AREA; APPROXIMATELY 12 MILES), LIGHTLY PRESSING THE BRAKE PEDAL WHEN STOPPING WITH THE EMERGENCY BRAKE TO TURN THE BRAKE LIGHTS ON. ONCE HOME, I FOUND VIRTUALLY EVERY STEEL BRAKE LINE THROUGHOUT THE VEHICLE BADLY CORRODED. AN INTERNET SEARCH PROVIDED INFORMATION THAT THIS IS A PREVAILING PROBLEM WITH 1999-2004 CHEVROLET TRUCKS OF ALL MODELS. A PROBLEM THIS PREVALENT WITH THIS HIGH OF A SAFETY CONCERN NEEDS A MANUFACTURER'S RECALL ISSUED FOR THESE VEHICLES. I AM THE SECOND OWNER OF THIS VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433510October 29, 2011
SERVICE BRAKES, HYDRAULIC
MY SILVERADO PICKUP HAS HAD TWO PROBLEMS THAT CAUSED LOW-SPEED INAPPROPRIATE ACTIVATION OF THE ABS, LENGTHENING STOPPING DISTANCES. ONCE, ABOUT FIVE YEARS AGO, AND AGAIN THIS YEAR. ON BOTH OCCASIONS THE FRONT WHEEL BEARING HUBS HAD TO BE REPLACED TO REMEDY THE PROBLEM. THE BEARINGS ARE SEALED AND NOT SERVICEABLE, AND WHEN THEY WEAR THE AIR GAP UNDER THE ANTI-LOCK SENSOR STARTS VARYING, CAUSING ERRONEOUS SIGNALS TO THE ABS. THE FIRST SYMPTOM IS DANGEROUS APPLICATION OF THE ABS AT LOW SPEED. (I NEARLY HIT THE BUILDING I WAS APPROACHING WHILE PARKING.) *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10433130October 28, 2011
SERVICE BRAKES, HYDRAULIC
WAS DRIVING ON ROAD WHEN DRIVER PULLED IN FRONT OF ME, I HAD TO A QUICKLY APPLIED BRAKES TO SLOW DOWN. WHEN PUSHED DOWN THE BRAKE PEDAL JUST WENT SOFT AND MUSHED DOWN. NO BRAKING ABILITY WAS POSSIBLE. HAD TO SWERVE INTO ON COMING TRAFFIC TO AVOID MAJOR COLLISION. OTHER CARS SWERVED OUT OF MY WAY. ~300 YARD DOWN THE ROAD THE TRUCK FINALLY CAME TO ROLLING STOP USING LOWER GEAR AUTO TRANSMISSION TO SLOW TRUCK DOWN. AFTER STOPPING SAW BRAKE FLUID POUR OUT OF FRONT ENGINE COMPARTMENT. UPON RETURN HOME SAW NO SIGN OF LEAKS IN DRIVEWAY. ALSO THERE WAS NOT VISIBLE LOSS OF BRAKE FLUIDS LEVEL NOR SOFTENING OF BRAKE PEDAL PRIOR TO THIS SUDDEN AND COMPLETE LOSS BAKES. FLUIDS ARE CHECKED ATLEAST MONTHLY. SO BRAKE LINE OR LINES RUPTURED SUDDENLY WITHOUT WARNING. THE POTENTIAL FOR DISASTER IS HUGE. THE HYDRAULIC BRAKE LINES APPEAR TO HAVE TO THINNED OUT FROM EXCESSIVE CORROSION AND THEN BURST (NOT LEAK) WHEN HEAVY BRAKE PRESSURE IS APPLIED WHICH IS THE WORST TIME FOR BRAKES TO FAIL. THIS IS PERSONAL USE VEHICLE NOT USED FOR COMMERCIAL WORK. HOWEVER IT IS DRIVEN AND USED IN THE SNOW BELT IN THE WINTER. IF YOU OWN ONE OF THESE TRUCKS AND LIVE IN THE SNOW BELT COMPLETELY INSPECT REPLACE YOUR LINES BEFORE SOMEONE DIES. FAILURE POINT WAS IN FRONT AREA UNDER HOOD NEAR LEFT WHEEL RIGHT ON BRACKET WHERE 4 LINES BEND. THESE ARE LARGE VEHICLES AND THE FAILURE GAVE NO OBVIOUS WARNING SIGNS PRIOR TO FAILURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432969October 27, 2011
ENGINE AND ENGINE COOLING, STEERING
WHILE DRIVING DOWN THE ROAD THE VEHICLE DIES OUT, AND QUITS RUNNING. IT THEN BECOMES HARD TO STEER AND STOP. IT TAKES ABOUT 2 TO 5 MINUTES BEFORE STARTING BACK UP, SOMETIMES MAYBE EVEN LONGER. IT DIES OUT ANY WHERE FROM 2 TO 3 TIMES A DAY, DEPENDING ON HOW LONG AND FAR I AM DRIVING. THE SPEED VARIES FROM 10 MPH UP TO 75 MPH. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10432563October 24, 2011
AIR BAGS
ON SEPTEMBER 27, 2010 WHILE DRIVING A 2002 CHEVROLET SILVERADO 1500 PICKUP MY HUSBAND RAN OFF THE ROAD AND HIS TRUCK CRASHED IN A RAVINE. HIS AIRBAG DID NOT DEPLOY CAUSING HIM A SEVERE BRAIN INJURY KNOWN AS A DAI. HE SPENT 84 DAYS IN THE HOSPITAL AND HAD TO LEARN TO DO EVERYTHING AGAIN. HE MAY NEVER FULLY RECOVER FROM THIS ACCIDENT COMPLETELY. HAD HIS AIRBAG DEPLOYED I BELIEVE HIS INJURY WOULD HAVE NOT BEEN NEARLY AS SERIOUS. HE WAS DRIVING DOWN THE INTERSTATE. THANKFULLY THERE WERE NO OTHER VEHICLES INVOLVED. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10432491October 23, 2011
SERVICE BRAKES, HYDRAULIC
REAR BRAKE LINE FAILED DUE TO CORROSION AT BRACKET JUST ABOVE REAR END , AFTER REPLACING THAT LINE A SECOND LINE FAILED 12 INCHES IN FRONT OF ABS CONTROLLER BELOW DRIVER COMPARTMENT, THIS WAS ALSO DUE TO CORROSION. WHEN THE FAILURE OCCURRED THE TRUCK WAS NEARLY UNSTOPPABLE, I HAD TO SWERVE OFF THE ROAD INTO THE DITCH TO AVOID A LEFT TURNING VEHICLE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430609October 18, 2011
SERVICE BRAKES, HYDRAULIC
2002 SILVERADO Z71 STOPPED FOR FUEL, STARTED TRUCK, PUT MY FOOT ON THE BRAKE TO PUT IN GEAR, PEDAL GOES ALMOST TO THE FLOOR, SLOWLY DROVE HOME. I HAD ALL THE BRAKE LINES REPLACED WITH STAINLESS STEEL LINES FROM CLASSIC TUBE, I HOPE YOU MANDATE THAT GM PAY FOR ALL REPAIRS WITH SUBMITTED BILLS AND $ 2000.00 IN COMPENSATION FOR THE AGGRAVATION. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10430324October 15, 2011
SERVICE BRAKES, HYDRAULIC
A BRAKE LINE RUSTED THROUGH IN THE FRONT OF THE TRUCK. AFTER LOOKING UNDER THE TRUCK, I FOUND THAT ALL THE BRAKE LINES ARE SEVERELY RUSTED AND LOOK AS IF THEY WILL FAIL AT ANY TIME. ALL BRAKE LINES WILL HAVE TO BE REPLACED BEFORE THIS VEHICLE IS SAFE TO DRIVE AGAIN. AFTER CHECKING ON THE WEB I HAVE FOUND THOUSANDS OF OTHER COMPLAINTS AND STILL THERE IS NO GM RECALL. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429649October 12, 2011
SERVICE BRAKES, HYDRAULIC
AFTER LEAVING MY HOUSE I ATTEMPTED TO STOP AT THE END OF MY STREET ONLY TO FIND THAT MY BRAKES HAD FAILED! I TURNED AROUND AT THE NEXT STREET TO RETURN HOME. I HAD ABOUT 20% BRAKE FUNCTION SO I DROVE AT ABOUT 5 MILES PER HOUR. ON MY RETURN HOME A LITTLE DOG RAN OUT IN FRONT OF MY TRUCK, I WAS UNABLE TO STOP AND CONSEQUENTLY RAN OVER HER. SHE DIED IMMEDIATELY, I FELT HORRIBLE. THE EMERGENCY BRAKE WAS APPLIED BUT TOO LATE! THE TRUCK HAS A STAINLESS STEEL EXHAUST SYSTEM BUT RUSTY BRAKE LINES (POOR ENGINEERING OR COST PLANNING?). INCIDENTALLY I WAS ON MY WAY TO I-75 WHERE I WOULD OF BEEN TRAVELING AT 70 MILES PER HOUR. IF THE FAILURE HAD OCCURRED THEN, WHO KNOWS WHAT WOULD OF HAPPENED? I ALSO HAVE A 1997 BLAZER THAT LOST ITS BRAKES DUE TO BRAKE LINE RUST AND FLUID LEAKAGE. THIS HAPPENED AT 55 MILES PER HOUR, BUT I WAS LEFT WITH APPROXIMATELY 50% BRAKING POWER. THE DIFFERENCE IN BRAKING CAPACITY AFTER FAILURE WAS DRAMATIC. ALSO THERE WAS NO WARNING LIGHT ILLUMINATED DURING AND AFTER THE EVENT. IT ONLY CAME ON AFTER THE TRUCK WAS STOPPED AND RESTARTED. *TR *KB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10429433October 11, 2011
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 1500. THE CONTACT WAS DRIVING APPROXIMATELY 10 MPH DOWNHILL WHEN FORCE WAS APPLIED REPEATEDLY TO THE BRAKE HOWEVER, THE VEHICLE CONTINUED TO ACCELERATE. UPON ENGAGING THE EMERGENCY BRAKE THE VEHICLE CAME TO A STOP. THE CONTACT INSPECTED THE VEHICLE AND DETECTED BRAKE FLUID LEAKAGE. IN ADDITION, THERE WAS RUST CORROSION WITHIN THE BRAKE LINES. THE CONTACT PLANNED TO NOTIFY THE MANUFACTURER REGARDING THE DEFECT. THE APPROXIMATE FAILURE MILEAGE WAS 80,000. THE VIN WAS UNAVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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