Chevrolet Silverado Complaints (2023)

458 consumer complaints on file.

#11544468September 14, 2023
ELECTRICAL SYSTEM
GM Infotainment system repeated intermittent malfunctions. Safety concern: Repeatedly (~20%) while driving, the audio from the car radio will spike to full volume for about 5 seconds, then the infotainment system will reboot. THIS IS VERY UNSAFE as it is startling to the driver, nearly resulting in multiple crashes. This is an issue reported by multiple owners, as evidenced by a simple Google search of '2023 silverado volume spike'. GM has refused to acknowledge this and has not issued a fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11544311September 13, 2023
UNKNOWN OR OTHER
We purchased a 2023 Chevrolet Silverado High County on Thursday, August 10, 2023, at Reed Chevrolet in St. Joseph, MO. On August 19, 2023, the infotainment system failed on the vehicle. It was returned to the dealership for repair. In coordination with General Motors, the dealership could not fix the issue. They said a new infotainment system was required, but they did not have a strategy or solution to our problem. They indicated this was a supply issue, and they could not get an infotainment system as it was back-ordered. On September 11, 2023, the dealership had to trade us vehicles as they could not provide a time frame for repair. We had to give up the 3.0 straight 6 Duramax diesel we wanted and go with a gasoline version. In communication with GM, they were aware of this problem, based on the careful wording of their responses and the 2021-2023 model year Silverado pickups. I researched these model ears and found this was a common problem among many Silverado owners. GM is also well-known for this issue infotainment issue and has settled a previous class action lawsuit for different model years. GM needs to be held accountable for this issue. I look forward to your response. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11542689September 5, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, POWER TRAIN
We purchased a new 2023 Chevy Silverado in approximately January 2023. The onset of the problems with the new truck was Friday, August 4, 2023. The engine light came on, skipping occurred when accelerating - powertrain issues. While driving at various speeds, the vehicle hesitated and was jerking when shifting between the first and second gear. No warning lights were illuminated. Then after arriving home, the truck cut off and I attempted to re-start the car without success. Waited for some time to start the truck, but it would not start. Attempted to start again after several hours. Did not start until the next morning and was able to drive the vehicle to the Chevy dealership service department, The service department kept the vehicle from August 4, 2023, to August 10, 2023. We were not provided with another vehicle, while they worked on mine. The second time occurred 10 days after picking the vehicle up from the service department. Monday, August 21, 2023, to PRESENT. Same issues with the truck continued. This issue has caused a major inconvenience. Not only are we still making payments on the vehicle. We have not been given a date of when the vehicle issue will be resolved. The parts needed are on back order. The truck has been in the dealership service department for 22 days as of 09/05/23.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11540577August 24, 2023
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I was driving Eastbound on highway 150 on my way to work. I have adaptive cruise control in my truck and have used it many times before on this exact road with no issues. Traffic was moving slow and the adaptive cruise control was following the car in front of me exactly how it is designed to do (ACC can be turned on at speeds as low as 5 mph in this vehicle and can come to a complete stop and restart movement from a complete stop). I drove through a section of this road right after the lake crossing where the morning sun was pretty bright directly facing us for a few seconds. During this time my foot was off of the accelerator and brake as instructed by the vehicle manual for safe operation of the ACC system. In these few seconds the truck unexpectedly accelerated aggressively with no warning and before I had a chance to react the truck rear ended another vehicle, pushing it into the car in front of them as well. I have been found liable so far by insurance. I am trying to argue on my behalf. I firmly believe I am not personally liable for this accident. The system in the truck is supposed to fail safe (meaning when meeting uncertain variables, such as low camera visibility, the vehicle should disengage the ACC instead of aggressively accelerating with no information of what is in front of it) and it did not in this circumstance. As stated, I had no input to the accelerator or the brake at the time of the accident according to the owners manual safe operation of this system. The vehicle FAILED to disengage the ACC system as it was supposed to and caused an accident I had NO TIME to react to by aggressively accelerating without any warning. The vehicle has been appraised for repair by the insurance company and was found to have $7000 in damages.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11537564August 9, 2023
VISIBILITY/WIPER
Rear view camera has moisture that builds up within the lens and makes it difficult to see what is behind when reversing. I've read online about many others complaining of similar issues from different source websites.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529556June 29, 2023
UNKNOWN OR OTHER
Vehicle experiences unexpected sudden acceleration, usually at low speeds. Engaging the brake will stop it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528583June 23, 2023
ELECTRICAL SYSTEM
The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that while driving approximately 65 MPH and towing a 4,000-pound travel trailer, the contact noticed that the turn signal warning was illuminated and indicated that the left turn signal was not functioning as needed. The contact drove the vehicle to a small auto parts dealer to purchase a new signal bulb. The contact was changing the turn signal bulb and smelled a burning plastic odor and noticed that the wiring harness connected the trailer to the harness on the trailer hitch appeared to have melted. The contact stated that the connector had melted. The contact had taken the vehicle to a local dealer, where it was diagnosed and determined that the trailer hitch connector and wires underneath the vehicle had melted also. The vehicle had not been repaired. The manufacturer has been informed of the failure. The failure mileage was approximately 2,000. The contact stated GM is refusing to fix the problem under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11528247June 22, 2023
STRUCTURE:BODY
This vehicle is equipped with remote tail gate release which can be activated without the knowledge of the driver allowing items to fall from vehicle and promote a dangerous outcome. An example is this morning the tailgate released after I stopped at a gas station and I had a piece of equipment fall from the vehicle. Thankfully no other vehicle was struck but this does pose a safety risk
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525966June 8, 2023
ELECTRICAL SYSTEM
when driving radio and display will freeze up. sometimes screen will black out other times screen will just freeze where ever i had it last. when problem happens i am unable to turn radio down or off. back up camera will freeze with no directional lines. I have the advanced trailering package and if this happens i will not be able to see behind trailer. I have had several dealers look at problem and there is several bulletins for most radios but my radio which is a IOR code says there is no fix
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11525851June 7, 2023
UNKNOWN OR OTHER
The backup camera intermittently turns off in low light, thus rendering it ineffective at night. It's been identified with NHTSA ID Number: 10234211. However, there is no fix. I feel this is a safety issue as the camera does not work correctly in low light. It has been this way for approximately 6 months, since I purchased the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523495May 23, 2023
ELECTRICAL SYSTEM
The contact owns a 2023 Chevrolet Silverado 2500. The contact stated that after opening the garage door flames were present coming from the hood and front fender wells of the vehicle. The fire department was called to the home and extinguished the flames. During the incident, the vehicle was destroyed. A second vehicle parked inside the garage was also destroyed along with the garage and west wing of the home. The cause of the fire was not yet determined. A fire report was taken at the scene. The contact indicated that during the incident the vehicle was not on and had not been used since May 1st. The local dealer and manufacturer were not yet notified of the incident. The failure mileage was 1,600.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11522975May 20, 2023
ENGINE
The PCV system plugs up in below zero weather casing the main rear engine seal to blow and leak. Currently waiting for gmc to manufacture the seal as it’s been back ordered due to so many engines needing this part. Estimate is 2 months or more wait. A loud ‘pop’ was heard the day before leaking. It sounded like an object hit under the truck. Oil drops were found the next day and dealership found the leak. Gateway in Fargo, ND is the mechanic and GMC is paying for repairs. If we were to of driven for a prolonged time, the leak could have poured most of all of the oil out of the blown seal and ruined the engine. There were no warning signs. The oil pressure seemed unstable the immediate days afterwards before being looked at. It was going down and coming back up after warming. The oil began leaking faster and in larger amounts as weather warmed above freezing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521352May 10, 2023
EQUIPMENT:ELECTRICAL:INFOTAINMENT
The contact owns 2023 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the radio volumes went from 0 to 100 spontaneously. The vehicle was taken to the dealer, who was unable to duplicate the failure. The manufacturer was made aware of the failure. The failure mileage was approximately 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11515084April 3, 2023
ENGINE
Engine oil leaking from the lower engine oil cooler line from the radiator. Oil leaked from a small crack under the fitting.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514463March 29, 2023
POWER TRAIN
The contact owns a 2023 Chevrolet Silverado 1500. The contact stated that while driving at various speeds, the vehicle hesitated and was jerking when shifting between the first and second gear. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed that the transmission control module (TCM) needed to be reset. The vehicle was repaired; however, the contact stated that the failure reoccurred while driving into his driveway, with the vehicle lunging forward. The vehicle was then taken to Murdock Chevrolet (2375 S 625 W, Woods Cross, UT 84010), where the failure could not be duplicated. The vehicle was not repaired and had remained at the local dealer. The manufacturer was made aware of the failure. The approximate failure mileage was 1,000. The VIN was not available. The contact has refused to take the vehicle home until the dealer can provide them with a remedy and repair for the failure.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11510069March 3, 2023
FUEL/PROPULSION SYSTEM
DEF system has malfunctioned. It is not recognizing a full tank and proceeds to regulate how many miles you can go at a lower speed. The final speed drops to 5 mile an hour, not allowing you to go any faster. This is a brand new truck with less than 2,500 miles on it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507710February 16, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Truck does not brake when any object enters the saftey brake zone leading driver to loose safe distance while driving. Dealer unable to fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11507327February 14, 2023
SERVICE BRAKES, VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
Started truck and dash lit up like a Christmas tree service brakes trailer brake failure do not exceed 43 mph. Check engine light was on multiple other lights were on truck is currently at dealership and gm doesn’t have a fix for issue. Part that is needed is on National back order. Haven’t made first payment and truck is Already in the shop and is not safe to drive due to this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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