Chevrolet Silverado Complaints (2002)

1,642 consumer complaints on file.

#10471749August 21, 2012
SERVICE BRAKES
DRIVING 45 MPH. NEEDED TO APPLY BRAKES. NO BRAKE AT ALL. I WAS ABLE TO DOWN SHIFT AND THANK GOD I WAS GOIN UP A SLIGHT GRADE AND NO ONE WAS INFRONT OR CLOSE BEHIND. I WAS ABLE TO VEER OFF ROAD AND GET IT SLOWED IN TIME TO TURN INTO THE PARKING LOT OF THE DEALER WHEWRE I HAD PURCHASED MY TRUCK 10+ YEARS AGO. THEY SAID ALL BRAKES LINES MUST BE REPLACED. EXCESSIVE RUST ON ALL. I LOOKED AT THE LINE TO THE LEFT REAR WHEEL AFTER THEY REMOVED IT. IT FELL APART IN THE MECHANICS HAND. HOW IT HAD STOPPED ME IS UNKNOWN. BRAKE LINES DO NOT DO THIS. I'VE WORKED ON VEHICLES FOR 40 YEARS. HARD BRAKES LINES DO NOT RUST LIKE THIS. THE ENTIRE BRAKE LINE IS CORRODED. NOT JUST THE TOP SAY, FROM SALT. THE ENTIRE LINE. I WAS NOT ABLE TO STOP THE TRUCK WITH ANY REMAINING BRAKE. PHYSICS STOPPED MY TRUCK. FEET BEFORE PLOWING INTO A MAJOR INTERSECTION. I'D LOVE TO BUY ANOTHER GM PRODUCT. NOT SURE I HAVE THE FAITH THAT GM WANTS ME TO. THANKS GM. HOW CAN YOU BAILOUT OF THIS MESS? RECALL IT. I SPENT GOOD MONEY ON A CHEVY BECAUSE A CHEVY WILL LAST AS LONG AS YOUR WILLING TO CARE FOR IT PROPERLY. NOW I'M SPENDING IN EXCESS OF $800 TO FIX YOUR "LOW BIDDER" VENDORS MISTAKE. WHOMEVER MADE THE BRAKE LINES SHOULD BE BAILING ME OUT. MAKE IT RIGHT GM. JUST MAKE IT RIGHT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471514August 20, 2012
SERVICE BRAKES
ON MY WAY HOME FROM VACATION THANKFULLY I STOPPED TO USE THE RESTROOM. WHEN I LEFT THE PARKING LOT I NOTICED THAT THE BRAKE PEDAL WENT TO THE FLOOR AND THE VEHICLE SLOWLY STOPPED. SAW BRAKE FLUID ON THE GROUND AND LOOKED UNDER THE HOOD SAW A BURST BRAKELINE ABOVE THE LEFT WHEEL. I WAS OUT OF STATE HAD TO BE TOWED TO A REPAIR FACILITY. NOTICED ALL THE BRAKE LINES BADLY RUSTED AND OPTED TO REPLACE ALL OF THEM AT A COST OF $1100. THANKFULLY THIS DID NOT OCCUR ON THE HIGHWAY THAT I HAD JUST EXITED AT SPEEDS OF 70MPH! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10471328August 17, 2012
SERVICE BRAKES
I WAS ATTEMPTING TO STOP FOR TRAFFIC AHEAD, I APPLIED THE BRAKES WHICH INITIALLY SLOWED THE TRUCK BUT THEN THE BRAKE PEDAL WENT TO THE FLOOR AND I WAS UNABLE TO STOP MY TRUCK AND HIT THE CAR IN FRONT OF ME. BOTH VEHICLES SUSTAINED ONLY MINOR COSMETIC DAMAGE. AFTER MAKING SURE THE OTHER PARTY WAS UNINJURED AND WAITING FOR THE POLICE TO ARRIVE I NOTICED FLUID UNDER THE TRUCK. I LOOKED UNDER THE TRUCK TO FIND BRAKE FLUID DRIPPING FROM THE BRAKE LINES THAT RUN ALONG THE FRAME RAIL AT THE DRIVERS DOOR. ALL THE BRAKE LINES WHERE SEVERELY RUSTED AND I HAD TO HAVE THE TRUCK TOWED TO A REPAIR CENTER TO HAVE THE BRAKE LINES REPLACED. I DON'T UNDERSTAND GM'S LOGIC OF USING A STAINLESS STEEL DRIVE SHAFT AND EXHAUST SYSTEMS, BUT USE LESSER MATERIAL FOR SOMETHING AS IMPORTANT AS THE BRAKELINES. A RECALL IS CLEARLY IN ORDER. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10470782August 15, 2012
ENGINE
TL* THE CONTACT OWNS A 2002 CHEVROLET SILVERADO. THE CONTACT STATED THAT WHILE DRIVING, THE ENGINE BEGAN MAKING A CLICKING NOISE. THE CONTACT NOTICED THAT ONE EXHAUST MANIFOLD BOLT WAS BROKEN. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO ADVISED THAT TWO EXHAUST MANIFOLD BOLTS WERE FRACTURED. THE CONTACT STATED THAT IF THE VEHICLE CONTINUED TO BE DRIVEN, THE CATALYTIC CONVERTER WOULD BE DAMAGED. THE FAILURE RECURRED BECAUSE THE BOLTS WERE DEFECTIVE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CURRENT AND FAILURE MILEAGE WAS 69,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470642August 14, 2012
SERVICE BRAKES
I AM NOT SURE OF THE EXACT DATE OF THE FIRST INCIDENT. CAN REPORT IF NECESSARY. ON SATURDAY, AUGUST 11, 2012, AFTER A STOP AT THE END OF MY DRIVEWAY, I PROCEEDED ACROSS THE STREET AND STOPPED AGAIN AT MY PARENTS DRIVEWAY TO PICK UP THEIR MAIL. UPON CLIMBING THE HILL OF THEIR DRIVEWAY, I ATTEMPTED TO STOP IN FRONT OF THEIR GARAGE WHEN MY BRAKE LINES RUPTURED AND I LOST ALL BRAKING POWER. THANKFULLY, I WAS ABLE TO PUT THE TRUCK IN PARK BEFORE HITTING THE GARAGE DOOR. I HAD MY MECHANIC TOW THE TRUCK TO HIS SHOP AND HE SAID IT WOULD COST A "COUPLE THOUSAND DOLLARS" BECAUSE HE NEEDS TO LIFT THE CAB OFF THE FRAME TO REPLACE THE LINES. LAST YEAR, I HAD TO REPLACE ALL OF THE CALIPER, ROTORS, PADS, PARKING BRAKE PADS AND BACKING PLATE AND ALL OF THE REAR BRAKE LINES WHICH WERE SEVERELY CORRODED. I HAVE LESS THAN 33000 MILES ON THIS VEHICLE WHICH I BOUGHT NEW. THE TOTAL COST OF THOSE REPAIRS WAS 2800. ADD THE 2000 OR SO FOR THIS REPAIR AND IT COMES TO ALMOST 5000. I FEEL THERE SHOULD BE SOME RELIEF FROM GM DUE TO THE UNUSUAL WEAR AND CORROSION AND THE LOW MILEAGE. PLEASE ADVISE ME OF ANY NECESSARY STEPS TO RESOLVE THIS ISSUE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10470310August 12, 2012
SERVICE BRAKES, STRUCTURE:BODY
I WAS DRIVING WHEN I WENT TO STOP AND THE PEDAL WAS SOFT. THE TRUCK STILL STOPPED BUT THE PEDAL DIDN'T FEEL RIGHT. I WAS ABLE TO GET TO MY IN-LAWS HOUSE,ABOUT 2 MILES. WHEN I GOT OUT I SAW BRAKE FLUID LEAKING FROM THE BRAKE LINES RUNNING ALONG THE FRAME ON THE DRIVERS SIDE. THEY ARE THE LINES THAT GO TO THE ABS MODULE. WHEN I INSPECTED FURTHER, ALL 4 LINES WERE EITHER LEAKING OR ABOUT TO. THAT IS WHEN I NOTICED BOTH ROCKER PANELS, JUST UNDER THE DOORS, WERE RUSTED AND THE PASSENGER SIDE RUSTED THROUGH. THE DOORS ARE NOT RUSTED AND THERE IS VERY LITTLE RUST ON THE TRUCK EVEN WHERE THE PAINT HAS FLAKED OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10469241August 5, 2012
ENGINE
5 EXHAUST BOLTS HAVE BROKEN OFF ON MY 6.0 LITER CHEVY ENGINE. 3 ON THE DRIVER'S SIDE AND 2 ON THE PASSENGER SIDE. THIS IS A COMMON PROBLEM WITH THIS ENGINE THAT CHEVY WILL NOT STAND BEHIND. THE LOCAL DEALER QUOTED ME $2,000 TO FIX THE PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468810August 1, 2012
SERVICE BRAKES
WITH ENGINE ON AND GOING AT APPROXIMATELY 45 MPH, AN 'ABS SYSTEM' WARNING LIGHT CAME OFF ALONG WITH A CONTINUOUS MOTOR TYPE SOUND. I PARKED THE CAR ON SIDE ROAD AND LOUD 'MOTOR' TYPE NOISE CONTINUED COMING UNDERNEATH THE CAR. I DROVE THE CAR BACK HOME AND ABS SYSTEM LIGHT ON WITH CONTINUOUS SOUND DID NOT STOP. TURNED ENGINE OFF AND THE SOUND DID NOT STOP. AFTER A COUPLE OF HOURS, THE SOUND DID NOT STOP AND HAD TO DISCONNECT CAR BATTERY. TOOK CAR INTO CAR DEALERSHIP AND RIGHT AWAY BEFORE CAR WAS FORMALLY TESTED/DIAGNOSED, THE SERVICE ADVISOR STATED HE KNEW EXACTLY WHAT THE ISSUE WAS. THE CAR WAS DIAGNOSED AND SERVICE ADVISOR CONFIRMED THE CAR HAD A 'KNOWN' PROBLEM RELATED TO ABCM (ABS CONTROL MODULE). ACCORDING TO THE SERVICE ADVISOR THIS IS A POTENTIAL SAFETY RELATED PROBLEM. THIS IS THE REASON WHY I AM SUBMITTING THIS SAFETY COMPLAINT. ACCORDING TO THE SERVICE ADVISOR, DAMAGED ABCM COMPUTER CAN SEND AN INCORRECT SIGNAL AND THE BREAKS CAN CLOSE WHEN THE CAR IS RUNNING. I CONTACTED CHEVROLET CORPORATE AND EXPLAINED THE SITUATION (SERVICE REQ # 71-1092953268). I WAS INFORMED THERE ARE NO RECALLS FOR THIS TYPE OF PROBLEMS. I DID A QUICK SEARCH IN THE INTERNET AND FOUND THAT MANY CONSUMERS ARE COMPLAINING ABOUT THE SAME PROBLEM. ALSO NOTED THAT THE PROBLEM DOES NOT SEEM TO BE RELATED ONLY TO 2002 CHEVY TRUCKS, BUT OTHER CAR MODELS AND YEARS. IF THE CARDEALER SERVICE MANAGER IS CORRECT AND THIS IS A SAFETY RELATED PROBLEM, THEN THIS ISSUE COULD CAUSE SERIOUS INCIDENTS. CAN NHTSA PLEASE LOOK INTO THIS PROBLEM AND CONFIRM IF THIS IS A POTENTIAL SAFETY PROBLEM? THANKS IN ADVANCE FOR YOUR HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468896August 1, 2012
SERVICE BRAKES, SUSPENSION
SLOWING DOWN TO PARK, PUSHED BRAKES, PEDAL WENT TO THE FLOOR. BARELY STOPPED BEFORE PINNING SOMEONE BETWEEN MY VEHICLE AND ANOTHER TRUCK. REAR BRAKE LINE BURST BELOW DRIVER SEAT, BRAKE FLUID PUDDLE UNDER TRUCK. UPON INSPECTION, ALL 4 BRAKE LINES RUNNING ALONG THE FRAME TOTALLY RUSTED, ABOUT TO BURST. NEED TO REPLACE ALL LINES ON WHOLE TRUCK. ON THE FLATBED TOWTRUCK, NOTICED THE DRIVER REAR LEAF SPRING WHERE IT WRAPS AROUND THE BUSHING WAS MISSING THE TOP HALF. THIS IS WHERE FORCE IS TRANSMITTED FROM AXLE TO FRAME (BACK IS A HANGER / PIVOT). THE WHOLE REAR AXLE COULD HAVE TORN OFF. NOTICED WHERE IT HAD CRACKED AND HAD RUSTED 1/2 THROUGH BEFORE FALLING OFF, LIKELY SOMETIME RECENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10468085July 28, 2012
SERVICE BRAKES
WHILE BACKING MY TRUCK OUT OF THE GARAGE I LOST MY BRAKES DUE TO PEDAL GOING TO FLOOR AND LOOSING BRAKE FLUID. I WAS ABLE TO GET IT TO STOP WITH EMERGENCY BRAKE. UPON FURTHER INVESTIGATION I NOTICED ALL BRAKE LINES THAT ROUTE ON OUTSIDE OF FRAME BETWEEN MASTER CYLINDER AND ABS MODULE WERE RUSTED BADLY AND WERE WET WITH BRAKE FLUID. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10467487July 23, 2012
POWER TRAIN, SERVICE BRAKES, HYDRAULIC
I WENT TO STOP AT STREET LIGHT AND THE BRAKE WENT TO THE FLOOR NO BRAKES AT ALL. LATER FOUND BRAKES LINES RUSTED THREW. ALL TRANSMISSION LINES ALSO RUST THREW. PRICE TO HAVE FIXED OVER $2000.00 *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466435July 18, 2012
SERVICE BRAKES
BOTH BRAKE LINES UNDER DRIVE SIDE RUPTURED/LEAKED BRAKE FLUID. LOSS OF BRAKE PRESSURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10466483July 18, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CHEVROLET SILVERADO. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK, THE BRAKE PEDAL WIGGLED AND THE VEHICLE WOULD NOT STOP. THE CONTACT HAD TO APPLY REPEATED PRESSURE TO THE BRAKE PEDAL IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER AND THE CONTACT WAS INFORMED THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 05V379000 (SERVICE BRAKES, HYDRAULIC:ANTI LOCK). THE MANUFACTURER WAS NOTIFIED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 113,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465734July 15, 2012
SERVICE BRAKES
HAD TO MAKE A PANIC STOP AT A SPEED OF 50 MPH....NOT A FULL BRAKING PANIC STOP BUT A MINOR PANIC STOP WHEN THE BRAKE PEDAL WENT TO THE FLOOR. DROVE 3 MILES TO HOME (VERY CAREFULLY) ......SERVICE GARAGE SAID I HAD BLOWN A BRAKE LINE DUE TO RUST, AND ALL LINES WERE COMPLETELY RUSTED. COST TO REPLACE ALL LINES, $950.00. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465646July 14, 2012
SERVICE BRAKES, VISIBILITY, STRUCTURE
I WAS DRIVING DOWN LOCAL ROAD, WHEN THERE WAS A THREE CAR ACCIDENT WAY AHEAD. I SOWED RIGHT DOWN, MAY 25-30 MPH AS WE CAME UP ON IT, REALIZING AS I WENT TO SLOW DOWN MORE, MY BRAKE PEDAL WENT TO FLOOR. I MADE IT HOME AND PARKED. MY BOYFRIEND LOOKED AT IT NEXT MORNING, I HAD NO BRAKE FLUID LEFT, ONE OF THE LINES WAS SO CORRODED THE FLUID LEAKED ALL OVER THE DRIVEWAY. I HAD RECENTLY HAD MY BRAKES DONE AND INSPECTION WITHIN THE PAST MONTH. I BOUGHT THE TRUCK BRAND NEW, AND HAVE HAD A LOT OF ISSUES WITH IT. INCLUDING ABS THAT WAS PREVIOUSLY RECALLED, AND NEVER WORKED AFTER IT WAS REPLACED, WHICH I DID COMPLAIN ABOUT, HE INTERIOR SET MATERIAL NEEDED REPLACING, THE TAIL GATE CABLES AND HINGES ARE BROKE, THE DEALER SAYS THERE IS NO RECALL ON THEM. A SENSOR WENT IN GAS TANK, THE DRIVERS SIDE MIRROR FELL OFF, THE WINDOW CABLE ON DRIVERS SIDE HAS BEEN REPLACED TWICE, PASSENGER SIDE ONCE, THE LIST GOES ON AND ON. LIKE I SAID, I BOUGHT IT BRAND NEW OFF THE LOT, TRADED IN OLDER CHEVY SILVERADO, PAID CASH WITH GM DISCOUNT. I LOVE MY TRUCK, BUT THINK IT HAS HAD WAY TOO MANY PROBLEMS. I HAVE DEFINITELY READ A LOT OF COMPLAINTS ON THE CORRODED GAS LINES AMONG OTHER ISSUES AND WOULD HOPE CHEVY WOULD STAND BEHIND THEIR PRODUCTS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464616July 8, 2012
SERVICE BRAKES
I HAD COMPLETE BRAKE FAILURE WITH NO WARNING , BRAKE LINE IS RUSTED. AND HAD TO USE EMERGENCY BRAKE TO STOP.WAS A NIGHTMARE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464636July 8, 2012
FUEL/PROPULSION SYSTEM
FUEL LINES RUSTED OUT. BRAKE LINES RUSTED OUT EARLIER. TAILGATE, WHEEL WHEELS,CAB, ETC ALL RUSTED THRO. WHEELS HUBS SO RUSTED, THEY HAD TO BE CUT OUT WITH A TOUCH. IT'S SO RUSTED OUT, I FEEL IT'S ALMOST UNSAFE. FUEL LINES SO RUSTED OUT, THEY WERE DRIPPING GAS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464454July 6, 2012
SERVICE BRAKES
REAR ENDED A LADY AND HER BABY YESTERDAY AFTER HITTING THE BRAKES ONLY TO FIND THEM GO TO THE FLOOR AND HAD NO BRAKES. BRAKE LINES ARE EXCESSIVELY RUSTED AND ONE BURST. AFTER TALKING TO ALOT OF PEOPLE THIS SEEMS TO BE VERY COMMON ON EARLY 2000 GM TRUCKS. JUST LOOKED AT MY WIVES 2002 YUKON AND ITS WORSE THAN MY TRUCK. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10464339July 5, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2002 CHEVROLET SILVERADO 1500. THE VEHICLE WAS TAKEN FOR STATE INSPECTION WHEN THE CONTACT WAS INFORMED THAT ALL OF THE BRAKE LINES WERE CORRODED AND WOULD HAVE TO BE REPLACED. THERE WAS AN INVESTIGATION UNDER NHTSA ACTION NUMBER: EA11001 (SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:HOSES, LINES/PIPING, AND FITTINGS) THAT COULD HAVE BEEN RELATED TO THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 44,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10464067July 3, 2012
SERVICE BRAKES
BRAKE LINES ROTTING OUT UNDER MY DRIVERS DOOR ON MY 2002 SILVERADO ,NEVER SAW SO MUCH RUST IN MY LIFE AND I LIVE IN A FAIRLY WARM CLIMATE,DEALER WANTING 1500.00 TO REPLACE ,THERE AREA LOT OF OTHER OWNERS COMPLAINING ABOUT THIS ,,,SOMEONE WILL GET KILLED BECAUSE OF THIS.... *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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