Chevrolet Malibu Complaints (2011)

978 consumer complaints on file.

#10606914June 30, 2014
SERVICE BRAKES, ENGINE
I HAD MY 2011 MALIBU SERVICED AT MARTY FELDMAN CHEVROLET FOR ROTORS, BRAKE PADS AND ALL FLUIDS CHANGED BECAUSE OF MILEAGE IN JULY 2013.IN NOVEMBER 2013, I BEGAN HEARING THE SAME NOISES THAT LEAD ME TO HAVE MY ROTORS REPLACED ON THE DRIVER'S FRONT SIDE. I WENT TO SERRA CHEVROLET WHO STATED I NEED ROTORS AND BRAKE PADS. I EXPLAINED I HAD JUST HAD THAT WORK DONE. AFTER PROVING WITH MY PAPERWORK THAT I HAD THE WORK DONE, SERRA CHEVROLET STATED THEY COULD REPLACE THE ROTORS AND BRAKE PADS BECAUSE THE PARTS WERE STILL UNDER WARRANTY. MARTY FELDMAN CHEVROLET SALES MANAGER STATED I COULD BRING IT BACK THERE; HOWEVER, DUE TO CONVENIENCE I ALLOWED SERRA CHEVROLET COMPLETE THE REPAIR WORK. A WEEK LATER MY ENGINE LIGHT CAME ON. I TOOK THE CAR BACK SEVEN TIMES BEFORE THEY WERE ABLE TO CORRECT THE PROBLEM. IN THE MEANTIME; IN FEBRUARY THE NOISE FROM THE ROTORS RETURNED. BECAUSE I HAD TO DRIVE OVER 40+ MILES BACK AND FORTH (SEVEN TIMES) TO HAVE THE ENGINE LIGHT REPAIRED; I WAS TOLD MY ROTORS WERE NOT UNDER WARRANTY. AFTER CONTACTING GM CONSUMER COMPLAINT AND NOT SETTLING FOR A NO ANSWER; SERRA CHEVROLET STATED THEY GAVE ME NEW ROTORS AND BRAKE PADS. HOWEVER, IN APRIL, THE NOISE RETURNED AND NO-ONE IS WILLING TO ADDRESS MY PROBLEM OR CONCERN. I HAD MY ATTORNEY PREPARE AN OFFICIAL LETTER TO SEND TO SERRA AND MARTY FELDMAN CHEVROLET. NO COMMENTS AS OF YET. I AM PURSUING OTHER MEANS TO GET THE PROBLEM BEFORE THE PUBLIC AND TO GM HEADQUARTERS. I PAY MY CAR NOTE EACH MONTH AND I HAVE HAD CAR PROBLEMS SINCE JULY 2013. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10607032June 30, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. WHILE DRIVING 70 MPH, THE CONTACT DROVE OVER RUMBLE STRIPS AND CRASHED INTO THE GUARD RAIL. THE VEHICLE SPUN AROUND AND CRASHED INTO ANOTHER GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY. THE PASSENGER SUSTAINED A FRACTURED STERNUM, INJURIES TO THE LEFT SHOULDER BLADE AND RIGHT KNEE. THE DRIVER SUSTAINED A WRIST INJURY THAT REQUIRED MEDICAL ATTENTION. A POLICE REPORT WAS FILED. THE VEHICLE WAS TOWED AND DECLARED AS DESTROYED. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 400.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10605170June 23, 2014
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED THAT THE SERVICE ENGINE, ESC, AND TRACTION CONTROL INDICATORS ILLUMINATED INTERMITTENTLY ON NUMEROUS OCCASIONS. A MECHANIC REPLACED THE SPARK PLUGS, CLEANED THE OIL SENSOR SCREEN, AND STATED THAT THE FAILURE CODE INDICATED A MISFIRE. THE VEHICLE WAS REPAIRED, BUT THE FAILURES RECURRED. THE SERVICE ENGINE INDICATOR BLINKED AND THE VEHICLE STALLED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 72,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604663June 20, 2014
SERVICE BRAKES, AIR BAGS
BRAKES FAIL EMERGENCY STOP WITH ABOUT 150 FEET FROM ACCIDENT AND AIRBAG WAS DELAYED IN DEPLOYMENT. *TR
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10604801June 20, 2014
SERVICE BRAKES
CAR SLID ON SLUSH AND BRAKES FAILED TO WORK THOUGH PRESSED ALL THE WAY DOWN; CRASHED INTO A SNOWBANK DAMAGING THE FRONT END OF MY CAR. THE DEALERSHIP SAID THEY COULD NOT RECREATE THE PROBLEM AND THEY ALREADY HAD DONE THE RECALL ON THE PART IN OCTOBER 2013 BUT WAS THE PART THEY REPLACED IT WITH FAULTY AS THE ORIGINAL? *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10604814June 20, 2014
POWER TRAIN
BOUGHT USED IN NOVEMBER 2013 WITH 23,000 MILES. CAR'S RESISTANT TO ACCELERATION ATTEMPTS, LOSES POWER AT VARYING SPEEDS FROM 30 MPH AND UP. VEHICLE BROUGHT IN, DEALER STATED THERE WERE NO PROBLEMS. THE PROBLEM IS VERY INTERMITTENT, THAT IS TO SAY IT DOESN'T DO IT ALL THE TIME BUT THIS HAS LEFT ME IN A DANGEROUS SPOT WHILE CHANGING LANES OR PULLING OUT ONTO A STREET FROM A STOPPED POSITION; I CAN FLOOR THE GAS PEDAL AND IT SLUGGISHLY ACCELERATES. THE RPM OFTEN RACES WHEN TRYING TO ACCELERATE AT HIGHWAY SPEEDS AFTER HAVING TO SLOW DOWN FOR TRAFFIC ISSUES. THIS CAR DOES NOT GET CLOSE TO THE QUOTED FUEL MILEAGE THAT IT IS SUPPOSED TO FOR AN LT; MY SOLE REASON FOR PURCHASING THIS CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10604354June 18, 2014
ELECTRICAL SYSTEM
3 TIMES MY SONS CAR HAS JUST SHUT OFF WHILE DRIVING ON FREEWAY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10598482June 16, 2014
STEERING
TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED WHILE DRIVING AT UNKNOWN SPEEDS, THE STEERING WHEEL BECAME VERY DIFFICULT TO TURN. THE CONTACT INDICATED WHEN THE FAILURE OCCURRED, THE ELECTRONIC STABILITY CONTROL AND THE POWER STEERING SENSOR LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 31,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597171June 12, 2014
STEERING
2011 CHEVROLET MALIBU. CONSUMER WRITES IN REGARDS TO VEHICLE POWER STEERING LOSS WHILE DRIVING. *SMD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597626June 11, 2014
ELECTRONIC STABILITY CONTROL (ESC), VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED THAT THE VEHICLE WAS EXPERIENCING THE FAILURE MENTIONED IN NHTSA CAMPAIGN NUMBER: 14V252000 (ELECTRICAL SYSTEM, ELECTRONIC STABILITY CONTROL, EXTERIOR LIGHTING, SERVICE BRAKES, HYDRAULIC, VEHICLE SPEED CONTROL). WHILE DRIVING, THE VEHICLE DECELERATED AND WOULD NOT ACCELERATE PAST 5 MPH. IN ADDITION, THE ESC WARNING INDICATOR ILLUMINATED. THE DEALER STATED THAT THE ESC FAILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 65,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10597675June 11, 2014
AIR BAGS
MY LIGHT KEEP COMING ON SAYING SERVICE AIRBAG. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596906June 8, 2014
STEERING
HAVE HEARD A CLANKING/CLUNKING NOISE IN STEERING SINCE VEHICLE WAS PURCHASED IN NOV 2013. NOT ALWAYS BUT ON OCCASION AND IT BECAME A NORMAL DRIVING NOISE IN THE VEHICLE AFTER SEVERAL PEOPLE TRIED TO DIAGNOSE WHAT I WAS HEARING AND FEELING IN THE STEERING. NOISE BECAME LOUDER THE LAST COUPLE WEEKS AND 4 DAYS AGO IT MADE A LOUD BANGING NOISE AND WAS DIFFICULT TO TURN IN EITHER DIRECTION. NO NOTICEABLE CHANGE IN CONTROL AT THIS POINT JUST SEEMED A LITTLE LOOSE. YESTERDAY WHILE DRIVING ON THE INTERSTATE AT 70 MPH ON A S CURVE, AS I ATTEMPTED TO STEER THE CAR RIGHT TO FOLLOW THE CURVE MIDWAY I NOTICED IT WAS NOT RESPONDING AND CONTINUED TO CROSS THE LANE I SLOWED MY SPEED BY PRESSING THE BRAKE LIGHTLY AND THE CAR BEGAN TO RESPOND TO MY STEERING I EXITED THE INTERSTATE AND STOPPED. I LAID UNDER THE VEHICLE AND USED MY FOOT TO TURN STEERING WHEEL BACK AND FORTH. IT WAS LOUD RESISTANT AND HAD MINIMAL RESPONSE TO HALF TURNS OF THE WHEEL. I AM ALMOST NO LONGER IN CONTROL OF THE VEHICLE AND ITS GETTING WORSE WITH EVERY SLIGHT TURN OF THE WHEEL. IM AFRAID THAT IF I HADN'T KNOWN THAT DRIVING THE CAR IN THESE CONDITIONS IS DANGEROUS I MAY HAVE CONTINUED TO DO SO AND EVENTUALLY CRASHED. WHAT IS SO FRIGHTENING IS THAT THE MAJORITY OF PEOPLE WHO OPERATE A VEHICLE THINK THAT LITTLE NOISES LIKE THIS ONE STARTED AS AREN'T ANYTHING MAJOR. WITH THE LACK OF VEHICLE KNOWLEDGE THINGS COULD EASILY PROGRESS INTO SERIOUS INJURY OR FATALITY'S. I HAVE 3 KIDS UNDER 10 AND A CRASH AT ANY SPEED AFTER LOOSING STEERING CONTROL COULD KILL DRIVER, PASSENGERS, PEDESTRIANS OTHER INNOCENT PEOPLE. SOMETHING NEEDS TO BE DONE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10596642June 6, 2014
ELECTRICAL SYSTEM, LATCHES/LOCKS/LINKAGES
POWER LOCKS DON'T WORK! THE REMOTE KEY CHAIN BUTTON WILL UNLOCK THE DOORS BUT WILL NOT LOCK THE DOORS. I CAN'T EVEN USE THE POWER LOCKS ON THE DRIVER DOOR TO LOCK THE DOORS ON THE INSIDE. I HAVE TO LEAN OVER TO THE PASSENGER SIDE TO LOCK THE DOORS THEN GET OUT OF THE CAR AND CHECK THE HANDLE TO MAKE SURE MY DOORS ARE LOCKED. THE REMOTE KEY CHAIN WILL NOT LOCK THE DOORS! ALSO, THE TRUNK RELEASE WILL NOT WORK ON THE REMOTE KEY CHAIN OR IN THE CAR. I HAVE TO USE THE KEY TO UNLOCK THE TRUNK... *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10595758June 3, 2014
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE ATTEMPTING TO STOP, THE BRAKES FAILED TO ENGAGE CAUSING THE CONTACT TO CRASH INTO THE REAR END OF ANOTHER VEHICLE. NO INJURIES WERE REPORTED. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER PREVIOUSLY WHERE THE TECHNICIAN REPLACED THE FRONT BRAKE PADS DUE TO CORROSION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 44,700 AND THE CURRENT MILEAGE WAS 44,850..... UPDATED 08/05/14 *BF UPDATED 08/18/2014 *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10594206May 27, 2014
VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED THAT THE REAR WINDOW DEFOGGER FAILED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE REAR FUSE BOX AND THE WIRING HARNESS NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 72,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593003May 21, 2014
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM
WHILE DRIVING MY CAR A SERVICE LIGHT CAME ON. THE MESSAGE WAS "SERVICE TRACTION" AND "SERVICE ESC". THE CAR WILL LOOSE POWER AND ACT LIKE IT'S GOING TO DIE. I TOOK MY CAR TO A CHEVROLET DEALERSHIP ON 2 DIFFERENT OCCASIONS AND THE FIRST TIME THEY WOULD NOT LOOK AT IT BECAUSE THEY COULD NOT FIGURE OUT IF IT WAS UNDER WARRANTY. THE SECOND ATTEND AT THE DEALERSHIP THEY DIAGNOSED THE PROBLEM AS THE WIRING HARNESS AND IT NEEDED TO BE REPLACED. ON MAY 14, 2014 GM RECALLED CHEVROLET MALIBU'S FOR THE MODEL YEAR 2004-2014. I CONTACTED GM ABOUT THE RECALL AND WAS DENIED HELP TO FIX THE PROBLEM WITH MY CAR. I INFORMED THE PERSON I SPOKE WITH THAT MY CAR HAD BEEN DIAGNOSED BY A DEALERSHIP WITH THE SAME ISSUE AS THE RECALL. GM INFORMED ME THAT I COULD PAY TO HAVE THE VEHICLE FIXED OUT OF MY OWN POCKET AND MAYBE GET REIMBURSE AT A LATER TIME. I EXPLAINED MY CONCERN FOR THE SAFETY OF MY CHILD THAT GETS TRANSPORTED IN THE VEHICLE AND THEY DID NOT CARE. THE LADY ON THE PHONE JUST KEPT REPEATING THAT I COULD PAY OUT OF POCKET FOR THE PROBLEM. I HAVE READ ONLINE THAT IT WAS ALL MODELS RECALLED FROM 2004-2012 BUT I AM STILL GETTING DENIED HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10593255May 21, 2014
AIR BAGS
TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED THAT WHILE AT A STOP, A VEHICLE CRASHED INTO THE CONTACT'S VEHICLE. AS A RESULT THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE TWO INJURIES REPORTED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE AND CURRENT MILEAGE WAS 140,000.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10593266May 21, 2014
ELECTRICAL SYSTEM, FUEL SYSTEM, GASOLINE:DELIVERY:FUEL PUMP
TL* THE CONTACT OWNS A 2011 CHEVROLET MALIBU. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. IN ADDITION, WHILE DRIVING APPROXIMATELY 30-45 MPH, THE VEHICLE DECELERATED AND STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE HOWEVER IT FAILED TO ACCELERATE OVER 20 MPH. THE WARNING LIGHTS FLASHED AND THE CONTACT WAS UNABLE TO UNLOCK THE VEHICLE TO EXIT. THE VEHICLE WAS TOWED TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE ELECTRICAL FUEL PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,000 AND THE CURRENT MILEAGE WAS 58,800.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592689May 20, 2014
SEAT BELTS, AIR BAGS
LIGHT ON DASH CONSOLE RANDOMLY COMES ON ALERTING THAT THERE IS AN ISSUE WITH THE AIR BAG SYSTEM AND ALSO REMINDING ME THAT I NEED TO PUT ON MY SEAT BELT WHEN MY SEAT BELT IS ALREADY FASTENED PROPERLY. THESE ISSUES HAVE BEEN PRESENT FOR ALMOST THE ENTIRE LIFE OF THE VEHICLE BUT I HAVE CAUGHT HELL FROM THE CHEVY DEALERSHIPS TO HAVE THEM CORRECTED AND AM VERY DISSATISFIED AND WILL NEVER PURCHASE ANOTHER CHEVY PRODUCT AS THIS SEEMS TO BE A COMMON PROBLEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10592585May 19, 2014
LATCHES/LOCKS/LINKAGES
AS I WAS LEAVING WORK AT NIGHT, I UNLOCKED MY DOORS WITH THE KEY REMOTE AND I WENT TO REACH FOR MY DRIVER'S SIDE DOOR HANDLE AND COULDN'T OPEN THE DOOR. I TRIED LOCKING AND UNLOCKING THE DOOR A COUPLE TIMES AND I EVEN TRIED TO UNLOCK IT MANUALLY BUT COULD NOT OPEN THE DRIVER'S SIDE DOOR. I FINALLY HAD TO CLIMB IN THROUGH THE PASSENGER SIDE DOOR TO GET INTO THE CAR. I HAVE NOTICED THAT IN THE PAST WHEN I WENT TO SHUT MY DOOR IT WOULD JUST BOUNCE OF THE LATCH, AND I JUST ATTRIBUTED THAT TO IT NEEDED LUBRICATION. I HAVE BEEN LOOKING AT THE CHEVY MALIBU FORUMS AND NOTICED THAT THIS IS QUITE A COMMON ISSUE. (HTTP://WWW.CHEVYMALIBUFORUM.COM/FORUMS/ARCHIVE/INDEX.PHP/T-3433.HTML). THIS IS NOT AN ELECTRICAL/MECHANICAL ISSUE, BUT I FEEL THAT THIS IS STILL A GREAT SAFETY CONCERN. I DID A LIVE CHAT WITH A REPRESENTATIVE FROM GM AND TOLD THEM THAT I WAS CONCERNED BECAUSE WHAT IF I WERE TO GET HIT FROM THE PASSENGER SIDE AND COULDN'T GET OUT OF THE CAR. I WAS THEN TOLD BY THE REPRESENTATIVE THAT "UNFORTUNATELY, THEY DO NOT DEAL WITH HYPOTHETICAL SITUATIONS". MEANING, I HAVE TO ACTUALLY BE INJURED FOR THEM TO REPLACE A FAULTY DOOR LATCH. THERE IS ALREADY A SERVICE BULLETIN FOR THE SAME ISSUE WHICH IS LISTED ON YOUR WEBSITE. I FEEL THAT GM SHOULD BE RESPONSIBLE FOR THE REPAIRS. THEY KNOW THIS IS A SAFETY ISSUE. THEY KNOW IT'S AN ISSUE REGARDLESS. I DON'T WANT TO END UP ANOTHER STATISTIC AND HAVE MY CAR RECALLED 11 YEARS LATER WHEN IT'S TOO LATE. I APPRECIATE YOUR ASSISTANCE IN THIS MATTER. *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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