Chevrolet Equinox Complaints (2022)

186 consumer complaints on file.

#11515334April 4, 2023
UNKNOWN OR OTHER
JUST LEFT A TRAFFIC LIGHT WHEN THE SUNROOF EXPLODED. THOUGHT IT WAS A BLOWOUT THE SECOND IT HAPPENED BUT SOON REALIZED IT WAS THE GLASS ABOVE ME.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514578March 30, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, LANE DEPARTURE: BLIND SPOT DETECTION, LANE DEPARTURE: WARNING
I purchased this vehicle in November 2022, with the understanding that it was not equipped with lane change alert with side blind zone alert and rear cross traffic alert, but the car would be retrofitted as soon as parts were available and that should be in a short time frame. To date I have not heard from GM or Koons of White Marsh on this retrofit, so I started asking questions. I also visited the sales lot at our dealership Koons of White Marsh and found that these safety features are installed on all 2023 Equinox models - so clearly the parts are available. Koons of White Marsh is saying now that they do not know when or if these safety features will be installed. I wrote a letter to GM's CEO and received two calls from the Executive Support team. First call - we would have part by Q1 2023; 2nd call said they do not know when or if we will receive the part. This missing part is putting my safety at risk as well as others driving around me as I do not have full alerts to the traffic around me.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11514574March 30, 2023
FUEL/PROPULSION SYSTEM
Fuel Pump Power Control Module failed. My daughter was driving down Carpenter Road in Ypsilanti Michigan when the vehicle stalled and would not start. This is a VERY busy four lane road. The police showed up and helped push her out of the way. Yes, the problem has been confirmed by the dealer. The dealer replaced the part but how do I know that the part is not faulty as well as it appears that there is a potential recall for this vehicle that hasn't been confirmed yet since parts are limited. No warning before the issue happened.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11513225March 22, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving at highway speeds, the check engine warning light illuminated. The vehicle was taken to a local dealer and the contact was informed that the vehicle was included in NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline); however, the part to the recall repair was unavailable. The contact was informed by the dealer that despite the check engine warning light being illuminated, the vehicle could still be driven to the residence. The contact stated while driving to the residence, the vehicle stalled with the check engine warning light illuminated. The manufacturer was notified of the failure. The vehicle was not repaired. The failure mileage was 5,000. VIN tool confirms parts not available.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511289March 11, 2023
SERVICE BRAKES, STEERING
I lease a 2022 Equinox. February 15, 2023 I was driving from the store and began to pull in my driveway. I live on a dirt, dead end road. I turned the steering wheel and there was no reaction. The car kept going straight. I put on the brakes and the car didn't stop or slow down. I was stopped when I hit my own lamp post and a large rock at the end of my driveway. There was no warning that anything was out of the ordinary. Just no response to the steering wheel and nothing when I applied the brake. There wasn't anything different in the brakes or steering wheel, they felt normal. No pulling, nor sign that the power steering went out. There was just no response to either. Putting the car in park I got out of the car to assess the damage. Some broken trim was the only damage. Put the car in reverse and it worked and I drove up the driveway and parked. Going back to the place of the accident to clean up the mess. The road was dry and conditions were good. No inclement weather. I reported to the McDonald Chevrolet and they towed the car in. The problem could not be recreated and there were no codes. I had no choice but to pick up the car. I wrote on their receipt and mine that I do not feel this car is safe to drive. The mechanics did their best. I called GM support in hopes that they would help and spoke to Maureen. She continually told me that if there was no code showing and it couldn't be recreated there wasn't anything wrong with the car. There could not be a problem. I have 2 more years to drive this car. I refuse to put my grandchildren or my mother in this car because even though it might not happen again, it might. Every time I get ready to make a turn I'm looking ahead to see what I will run into if I lose steering and brakes again. Or I wonder who else will be hurt if these systems fail.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11511013March 9, 2023
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated while driving 45 MPH, the vehicle stalled inadvertently in the middle of the roadway. There was no warning light illuminated. The contact was able to restart the vehicle after 5 attempts. The contact stated that the vehicle was taken to the dealer, where the failure was diagnosed as inadequate fuel pump flow. The dealer related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline) however, parts were not yet available. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 4,936.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11508593February 22, 2023
ENGINE, FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated while reversing at approximately 5 MPH, the vehicle stalled. While driving approximately 70 MPH, the vehicle was sputtering. The service vehicle now message was displayed. The vehicle was taken to the local dealer who was unable to duplicate the failure. The vehicle was not diagnosed or repaired. The contact stated that the failure was like NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline). The manufacturer was contacted and referred the contact to the NHTSA hotline. The approximate failure mileage was 1,300.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506410February 9, 2023
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the sunroof exploded without impact. There was a hole detected in the glass. There were no reported injuries. The vehicle was taken to the local dealer, and it was determined that the sunroof assembly needed to be replaced. The vehicle was not repaired. The manufacturer was not contacted. The approximate failure mileage was 14,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11504549January 30, 2023
SUSPENSION
The contact owns a 2022 Chevrolet Equinox. The contact stated while driving approximately 10 MPH, a rattling noise was heard coming from the rear of the vehicle. No warning lights were illuminated. The vehicle was taken to a local dealer on various occasions; however, the failure could not be duplicated. The vehicle was not repaired. The contact stated that the failure was recurring and that the rattling noise was becoming louder. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11502475January 18, 2023
ELECTRICAL SYSTEM, ENGINE, UNKNOWN OR OTHER
Got a Smart Start Ignition Interlock installed and my vehicle caught on fire while parked.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#11500185January 4, 2023
FUEL/PROPULSION SYSTEM
December 17th, 2022 - Check engine light came on with an onstar message to have my engine/transmission system serviced within 7 days. Dealership replaced fuel pump module on December 23rd. Drove the car to a basketball game that evening (14 miles) and check engine light came back on with same onstar message. Took car to dealership on January 3rd (due to holiday, didn't drive vehicle after check engine light came on). Dealership advised it was a low battery. So battery was replaced and advised we should come get the car. When they were driving the car from the back of the lot to the front of the lot - the check engine light came on again. They called us to tell us not to come get the car that they found a new code issue. They advised they would call us tomorrow.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11500011January 3, 2023
BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING, BACK OVER PREVENTION: WARNINGS
The Infotainment/Radio display goes blank or only shows random lines. This problem continues to happen several times per week. When this occurs, the Back up camera does not work which I believe violates FMVSS 208. The vehicle has been taken to the Dealership twice and the issue has not been fixed. The first visit they replaced the Radio/Radio Display and that did nothing to help the problem. The second trip to the Dealership in October 2022 resulted in them stating the problem could be a USB cable and placed it on order and we are still waiting for the part, which was supposedly on back order.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11497986December 19, 2022
VISIBILITY/WIPER
The contact owns a 2022Chevrolet Equinox D2. The contact stated that there was distribution in the front center of the windshield. The viewing makes it seem as though the lines painted on the roads were curving inward. The contact had taken the vehicle to the dealer who diagnoised the windshield layers were not laid correctly and the windshield needed to be replaced. The vehicle was repaired however the windshield had the same failure. The dealer informed them that the windshields were designed in a way that the distortion could not be avoided. The vehicle had not been repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 1,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11494571November 22, 2022
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated while driving 73 MPH, the vehicle lost motive power and decelerated. The engine power reduced message was displayed. The vehicle was taken to several dealers, but no failure was found. The vehicle was taken to an Auto Zone to be diagnosed. The contact was informed that the fuel sensor needed to be replaced. The contact took the vehicle back to the dealer and was informed that the part was not available. The vehicle was not repaired. The manufacturer was contacted and stated that the vehicle needed to be diagnosed by an authorized dealer. The failure mileage was 10,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492838November 9, 2022
WHEELS
On Friday, 11/04/2022 at about 1230 while traveling South on I-35 in Waco, Texas the 2022 Chevrolet Equinox RS Texas Registration RPW-5038 driven by [XXX] experienced a dangerous incident. She indicated that she heard a loud noise followed by immediate deflation of the driver side front tire. [XXX] was in the left of travel and immediately pulled over to the left shoulder of the roadway. [XXX] then contacted AAA for Assistance. Waco Towing responded to the scene. The vehicle was towed to a safe location for assistance. The subsequent damage was the tire rim was cracked across the middle of it around the whole wheel. The damage looked like a clean break except one part where the rim was bent inwards. There was a dent in the rim’s edge from what appears to be impact damage with the roadway surface possibly caused from the rim breaking apart. There was no other visible damage to the edge of the rim of the tire. The exterior part of the Tire Rim and the tire do not appear to be damaged. The Rim was a 19x7.5 Rim/Wheel. A Replacement rim was ordered from Stonebriar Chevrolet in Frisco, Texas. [XXX] indicated that had she been traveling in any other Lane this could have been a serious incident. In my opinion it appears that there may be a defect with that particular Rim/Wheel which caused the damage and near Serious Motor Vehicle Crash. I am a Retired Bergen County Police Officer in New Jersey. During my career I’ve investigated numerous Motor Vehicle Crashes but None experiencing this type of equipment failure. My name is [XXX] It is my opinion and hope that this incident be investigated further. Hopefully to prevent this from happening again with a negative outcome. INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11492569November 7, 2022
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I feel asleep while driving on a residential side street. The vehicle drifted over to the right side of the road and i hit the back end of a u-haul truck. i didn't hear any warning and i don't believe the automatic braking system worked to prevent a collision with such severe damage. I was told the repairs are $16,000.00 roughly. My car has been in the Chevy body shop since the accident in May. They suddenly decided to total the car but don’t have additional charges.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11490808October 25, 2022
LANE DEPARTURE: BLIND SPOT DETECTION, FUEL SYSTEM, GASOLINE:FUEL INJECTION SYSTEM:THROTTLEBODY/MANIFOLD
The contact owns a 2022 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the vehicle lost motive power. The vehicle was taken to the dealer where it was diagnosed that the throttle body had detached. The dealer reattached the throttle body; however, the failure recurred with the vehicle inadvertently decelerating and then stalling while driving. Additionally, the Lane Change Alert with Blind Side Zone Alert feature malfunctioned. The vehicle was then taken to Rosenthal Chevrolet (6500 Little River Turnpike, Alexandria, VA 22312) where an engineer diagnosed that the vehicle performed as designed and he was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was made aware of the failure and sent an engineer to Rosenthal Chevrolet to diagnose the vehicle. The failure mileage was 4,772.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11490746October 25, 2022
POWER TRAIN, LANE DEPARTURE: BLIND SPOT DETECTION
Transmission malfunctioned without warning at approx. 4,700 miles. Upon starting the vehicle multiple warnings went off and vehicle could not be shifted into any position; when attempting to put vehicle back in to Park, would not recognize that it was in Park so the vehicle could not be safely shut off and when turning off the ignition a warning alarm would sound and the display would remain on. Vehicle could not be locked due to being stuck “on”. Blind spot warning constantly detects a vehicle even when there is none rendering the feature useless and possibly confusing other drivers behind me into thinking it is a side mirror turn indicator and not BLIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11479935August 18, 2022
SERVICE BRAKES
Since day one rear disc brakes pads rubbing on rotors at all speeds. Yark Chevrolet confirmed. They have no fix.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11478260August 8, 2022
LANE DEPARTURE: BLIND SPOT DETECTION
Driver side blind spot would wrongfully detect a vehicle in the blind spot when there was no other vehicle around. In certain cases it would leave a huge uncertainty whether you could or not change lanes to left or make a left turn safely.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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