Chevrolet Equinox Complaints (2024)

192 consumer complaints on file.

#11634341January 6, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
- Vehicle showed error message for high voltage battery on 1/3/2025 at less than 5,000 miles. Vehicle was able to drive unrestricted (full speed and acceleration). Vehicle was able to fast charge even though the vehicle was coding for high voltage battery issue. Was informed via Chevy EV that it could be a "glitch" and to continue to drive it, charge it, and see if it would just go away. I did not feel comfortable driving around with a high voltage battery warning and took it to the dealership. Dealership tried to make me drive off lot with it saying it might just be a "glitch" and to call them back if it did not go away. I refused got mgmt involved and was provided a loaner so they could look at my vehicle. - Dealership called me and notified me ,1/6/2025 11:32 AM, that the error was in the thermal management system for the battery. The heat pump that is used to provide thermal mgmt to the battery to ensure safe operating temps had failed. - Safety was put in risk because I park in my driveway which sides up against my house as well as my neighbors house. There is where my charger is also installed. Safety for myself and others was also put at risk. Highway driving increases heat of the battery pack I was told to continue using this vehicle (drive highway daily) which endangers myself in the vehicle and other people around if it caught on fire. - Vehicle was inspected on 1/6 and found to have faulty Thermal system after being told to keep driving on 1/3. - Warning lamp no actual restrictions or information as to what was wrong. GM wanted me to keep driving it.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11634234January 5, 2025
VISIBILITY/WIPER
There is a terrible reflection from the dashboard onto the windshield that under certain conditions, ie: bright sunlight, it really interferes with visibility, making driving rather dangerous. I've read of many complaints about this same problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633804January 3, 2025
ELECTRICAL SYSTEM, STEERING, EXTERIOR LIGHTING
The turn signal stalk, when self-canceling from a right turn, will drop too hard, and will turn on the left turn signal after the turn, causing confusion to not only the vehicle operator, but other drivers on the road. This has happened on multiple occasions.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11633004December 29, 2024
VISIBILITY/WIPER
The angle and possibly the material of the windshield catches a glare/reflection of the dash that heavily affects visibility for the driver. When there is a bright light shining on the dash it is almost impossible to see past the glare. This can be a real hazard as this obstructs the drivers view of the road.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11632289December 24, 2024
SERVICE BRAKES, UNKNOWN OR OTHER
I was driving at a speed of 15/20mph on the snowy road with the AWD activated, suddenly the car lost control and started going from one side to the other, crashing several times against the sidewalk, covered in ice. The fear that caused me was horrible, to take it back was very difficult, the car had no control even at 10 mph. The application diagnostic indicated Antilock Braking System and StabiliTrak® Stability Control System. I do not feel safe in this 2024 Equinox RS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631997December 22, 2024
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
I bought a new Chevy Equinox EV on 12/13/24. The day I bought the car, I found that while driving home on interstates and other roads listed by GM as mapped for Supercruise, the system will work for a few minutes, then cut out. There is no warning in advance of this shutdown. When all this happens the car immediately brakes in the middle of traffic and loses steering control, red lights go off, and the driver must quickly assume control to prevent a crash. After it happens, the car pops up a message that the ACC is also unavailable. Then another message that Forward Collision Detection is also unavailable, at which point the whole Supercruise system shuts down until the car is turned off and restarted, and then the whole cycle is repeated. This even happened once in the middle of an automated lane change. It's extremely dangerous. I brought in to the dealer service the following Monday, 12/16/24. The dealer service dept. confirmed the problem and contacted GM, which responded that they were aware of the problem and had engineers working on it. They would not provide any timeline for when a fix would be available, but looking online, this problem has continued for many months with no solution. It apparently does not affect all cars, but there are plenty of reports online of cars that it does affect.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11631673December 19, 2024
SERVICE BRAKES, ELECTRICAL SYSTEM
This was new vehicle in the dealer parking lot with 215 miles on it. I took it for a test drive with the sales person in the city next to me on the passenger seat.I was on the interstate with adaptive cruise control on. When the electric breaks failed and all kinds of information popped up on the screen. The display screen toggled between, "Brake System Failure - 62 MPH Top Speed" and "Service ESC". Fortunately, interstate was not too crowded. I could sense that it took a great deal of effort effort to slow down the vehicle. So luckily there was an exit coming soon. So exited the interstate and found a shopping center parking lot. Was able to slow slowly pull into the parking lot And pull into a spot with great difficulty. Turn the car off and turn the car back on and the arrow is disappeared, and the car began to function normally.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11630020December 11, 2024
VISIBILITY/WIPER
There is excessive reflection from the dashboard onto the windshield in bright and sunny conditions, making it extremely unsafe and nearly impossible to see. THIS IS A DESIGN FLAW! SOMEONE IS GOING TO GET INJURED OR KILLED IF NOT ADDRESSED!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629942December 10, 2024
SERVICE BRAKES
Question 1) What component or system failed or malfunctioned, and is it available for inspection upon request? Answer 1) The brakes and yes the automobile is available for inspection. Question 2) How was your safety or the safety of others put at risk? Answer 2) My wife and I deliver meals on wheels in the Georgia Appalachian mountains every day. There are hundreds of curves on our route. When we (we have BOTH experience this effect when driving) gently press the brakes most of the time the car responds by slowing down gently. But there is AT LEAST a dozen or more times a day when, while pressing down on the brakes in EXACTLY the same way the car will slow down 5-10 mph in SECOND OR TWO. This jerks us forward and multiple times our head slam back into the headrest. When a vehicle is behind us they have to slam on their brakes also. Someday We will be rear ended because of these brakes. It is a completely random occurrence - we never kno when a gentle push on the brakes is going to cause this dangerous show down. Question 3) Has the problem been reproduced or confirmed by a dealer or independent service center? Answer 3) We complained to Valley River Chevrolet in Murphy NC. The service guy told me that they examined the brakes and they looked OK. He said that these are new electric brakes Chevy is using and that happens with them. Question 4) Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? Answer 4) It has been inspected only by the Chevrolet dealership. Question 5) Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? Answer 5) They first appeared when we bought the vehicle, My wife thought that I was pressing down too hard on the brakes to make it happen and I told her I pressed the brakes the same way each time. Then she drove it for a number of weeks and found the brakes did exactly the same thing to her. There was no message.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629179December 6, 2024
UNKNOWN OR OTHER
The turn signal stalk is not correctly calibrated. When you push up it will properly hold to activate the right turn signal. However, after completing the right turn and it auto releases, many times it will release so hard that it will activate the left turn signal. This leads to a confusion for other drivers as to where you intend to go and could pose a safety risk.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11629243December 6, 2024
SERVICE BRAKES
I was in a parking lot and parking at an EV charger. As I attempted the brake, the vehicle did not respond, so I tried to pump the brake and still no response. It eventually made contact with the barrier in front of the charger. It caused some damage to the front end and several lights are lit up on the dash that aren't normally lit. This took place over the course of maybe 2-3 seconds, so minimal time to react to the brakes failing. The vehicle went over 3k miles earlier that day and leased back in Sept 24, so still fairly new. Have tried calling two Chevrolet service departments and there have been either scheduling issues or they say they do not have an EV tech. Contacted Chevrolet about where to take it to be checked out and they are supposed to get back to me.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11625993November 18, 2024
VISIBILITY/WIPER
When it is sunny, there is so much glare from the dashboard on the windshield that it's dangerous to drive and is not safe at all. The reflection blinds out the driver and there is no visibility
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11625832November 18, 2024
FORWARD COLLISION AVOIDANCE: WARNINGS, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I manage a fleet of 12 of these vehicles for a Veterans Affairs hospital. I have had numerous complaints from the drivers about how distracting and invasive these systems are for the drivers. The red dash lights are blinding, the audible alert scares someone who is not used to these things and are very distracting in a tense moment when you need to be reacting, you cannot because you are too distracted by these systems. I myself am a disabled veteran with PTSD, and this system sends triggers my PTDS to where I cannot operate the vehicle. Please design something less invasive for anyone with anxiety/ptsd/depression/epilepsy/light sensitivity. For someone with any of these conditions these vehicles are completely inoperable as soon as the red light glares back off the windshield.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624447November 10, 2024
VISIBILITY/WIPER
There is a severe glare on the windshield caused by the dashboard. It make it very hard to see. I happens even at night but is most pronounced when the sun is at a lower angle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624274November 8, 2024
VISIBILITY/WIPER
in day time with sunshine , the dash is too much shine making glare backup on windshield , blocked my view 50%, I can not see well for driving , this is safety issue for driver. please help us to recall to GM to fix it. Thank you very much
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11624241November 8, 2024
ELECTRICAL SYSTEM
The contact's wife owns a 2024 Chevrolet Equinox. The contact stated that a strong, burnt rubber odor could be smelled while taking out the trash in the middle of the night. Soon after, the contact stated that the front passenger side window shattered as flames began to emit from the vehicle. The contact immediately rushed to move his other vehicle away from the burning vehicle while on the phone with the authorities. There were no occupants inside the vehicle at the time of the failure. The authorities arrived at the scene and extinguished the fire. A fire report was filed; however, the contact never received a copy of the report. Police were also present at the scene of the fire but were not certain if a report was filed. Per the fire investigation, it was determined that the fire was caused by the driver-side seat warmer. No physical injuries were reported; however, both the contact and his wife suffered severe emotional distress. No property damage was reported. The vehicle was towed to an independent tow yard where it remained in their possession. The vehicle had yet to be labeled as destroyed by the contact's insurance company. The dealer nor the manufacturer had yet to be notified of the failure. The vehicle had yet to be repaired. The failure mileage was 16,989.
Crash:
No
Fire:
Yes
Injuries:
2
Deaths:
0
#11623940November 7, 2024
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
I had previously activated ACC to use on the highway with the speed set at 65mph. After getting off and driving into a parking lot I accidentally bumped the resume toggle on the steering wheel and the car started to accelerate requiring me to intervene. Luckily there were no vehicles or pedestrians in front of me at the time so I was able to regain control. The owners manual has this information. "To begin using ACC again, press +RES up briefly. If the vehicle is moving more than 5 km/h (3 mph), it returns to the previous set speed." 3 mph activation speed seems problematic for low speed situations described above.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11623750November 6, 2024
UNKNOWN OR OTHER
Front dash of car has severe reflection of light onto windshield. This reflection from the dashboard cowl cover interferes with driver's vision and impairs safe driving. We have created a make-do dashboard cowl cover from non-reflective felt to temporarily solve issue, but feel a recall that would install a new dashboard cowl cover is warranted.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622376October 28, 2024
VISIBILITY/WIPER
There is a severe glare that reflects off of the dash board component. It reduces visibility greatly, and sometimes makes it hard to drive. Other individuals with this car (on forums such as Reddit) have the same issue with this glare.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11622131October 27, 2024
UNKNOWN OR OTHER
During certain sunlight conditions, forward visibility is impaired because of extreme front windshield glare from the black dashboard.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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