Chevrolet Equinox Complaints (2022)

186 consumer complaints on file.

#11594816June 17, 2024
ELECTRICAL SYSTEM, STRUCTURE:BODY
There have been 4 radios in the car installed and it has continually cause multiple issues with the electrical system. We’ve had the car in the shop for 7 different times and there is no correction as of now. Additionally, we’re continuing to have a constant rattling sound and it has been looked at and ‘corrected’ multiple times and there is still not a fix. We’ve had this car in the shop 10 different times over the two issues and still no correction nor any assistance from the manufacturer. Something has to give.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11590343May 23, 2024
ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL
DRIVING 60 MILES PER HOUR, ON [XXX] IN WALPOLE MASSACHUSETTS THE POWER STEERING FAILED OF OUR 5 MONTH OLD CHEVY EQUINOX. I WAS UNABLE TO TURN WITH THE CURVED ROAD. I PRESSED BRAKES AS HARD AS I COULD, HIT GUARD RAIL. DASH BOARD ILLUMINATED "SERVICE POWER STEERING DRIVE WITH CARE". CAR TOWED TO BOCH, I WAS HOSPITALIZED. INSURANCE AND GM INSPECTED SUV, GM ESIS CONCLUDED 3 MONTHS LATER NO ISSUES WITH 2022 CHEVY EQUINOX EVEN THOUGH IT STILL DID NOT HAVE POWER STEERING. EQUINOX TOWED TO QUIRK WHERE WE BOUGHT THE SUV, 1 HOUR LATER CODES REVEALED INTERNAL MALFUNCTION OF SYSTEM NO STEERING AVAILABLE AT THIS TIME. WE ASKED FOR THIS CAR TO BE REPURCHASED UNDER THE LEMON LAW. 3 MONTHS LATER THE CAR WAS REPAIRED. WE HAD TO GO TO ARBITRATION UNDER THE LEMON LAW FOR GM TAKE THE LEMON BACK;.GM AND QUIRK WAS UNCOOPERATIVE AT EVERY NEGOTIATION I WILL NEVER BUY A GM OR A QUIRK CAR AGAIN. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11589653May 20, 2024
FORWARD COLLISION AVOIDANCE: DYNAMIC BRAKE SUPPORT/BRAKE ASSIST
The contact owns a 2022 Chevrolet Equinox. The contact stated that while his wife was driving at 60 MPH, the brake pedal was depressed but the vehicle continued to drive causing the contact to crash into the vehicle in front. The entire front of the vehicle was damaged. The contact stated that the vehicle was still in motion after the crash, he had to jump out of the vehicle and manually steer the vehicle to the side of the road where it finally came to a stop. All the air bags in the vehicle deployed. The contact mentioned the automatic braking system failed to independently stop the vehicle. No warning lights were illuminated. The contact's wife who was driving sustained air bag and seat belt bruising but no medical attention was required. A police report was filed. The vehicle was towed to the impound lot. The insurance company had not inspected the vehicle as of yet. The manufacturer was not made aware of the failure. The failure mileage was unavailable.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11586689May 3, 2024
AIR BAGS
1.The airbags did not deploy, possibly missing. 2. I suffered injury and crashed into a building. I was hit. 3. Vehicle was inspected by the Hertz Rental Car. 4. Do not remember any messages.
Crash:
Yes
Fire:
Yes
Injuries:
1
Deaths:
0
#11583206April 15, 2024
FUEL/PROPULSION SYSTEM
My 2022 Chevrolet Equinox lost power on two different occasions. The first time I was driving at 45 mph and the car stalled to a stop and would not restart and had to be towed. It had 816 miles on it. The repair sheet stated that it was a fuel pump control module internal fault. The fuel pump control module was replaced. At 8,401miles, the car did the same, but I was on a four-lane highway driving 65mph with the cruise control on and it lost power, stalled and I coasted to a stop and it would not re-start. After being stranded on the side of the highway for almost 2 hours, it was towed. This time the repair stated that it was due to an internal short in the driver. I was fortunate that I was not in heavy traffic or someone would have crashed into me. There were no warnings until the power cut out and the display indicated "low engine power". This is extremely dangerous and I am afraid it will happen again and I may not be in an area where I can navigate to the side of the road. This defect in the fuel system is a danger to me and other drivers. I contacted Chevrolet Customer Service but was told they can only be of assistance after the problem occurs 3 times. Even though the dealer said the problem was not the same problem, it was a problem with the fuel system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11582737April 12, 2024
FUEL/PROPULSION SYSTEM
Press on the gas and car doesn’t move. Seems to not get gas sometimes while driving
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11579984March 28, 2024
BACK OVER PREVENTION: WARNINGS
The Park Assist light keeps coming on and should have been a recall for this item I was told by the dealership last year and they supposedly ordered part. I never received a call and now light is still coming on due to not showing any open recalls and item was never repaired
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578988March 22, 2024
FUEL SYSTEM, GASOLINE
The contact owns a 2022 Chevrolet Equinox. The contact stated that while his wife was operating the vehicle in a parking area, while the vehicle was in park, and with the engine idling, the engine suddenly stalled. After which, the vehicle failed to immediately restart; however, upon pumping the accelerator pedal, it was able to restart. After restarting the vehicle, it returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the fuel pump. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 23V013000 (Fuel System, Gasoline), but the VIN was not included. The manufacturer was notified of the failure but referred the contact to the NHTSA hotline for assistance. The failure mileage was 28,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11578889March 22, 2024
FUEL/PROPULSION SYSTEM
My 2022 Equinox stopped unexpectedly while in traffic. I could not restart the engine. It was towed to the dealer who told me that there were no recalls on this car. I confirmed this by entering the VIN in your data base. However, when I put in 2022 Equinox. it shows multiple recalls including one for a fuel pump defect (exactly my problem). I don't understand these conflicting reports. It appears I should have gotten multiple recall notices. Can you please explain the disparity?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11577912March 17, 2024
ELECTRICAL SYSTEM
We purchased this used 2022 Equinox on [XXX] from Hatfield Buick / GMC in Redlands. It is still under factory warranty with mileage currently at 17,700. In mid January 2024, the vehicle was difficult starting. After it started, I drove directly to the dealer in Redlands. They kept the car for nearly two weeks before they identified the electrical problem was in the factory radio mechanism. At that time, I was told there was a supply chain issue obtaining a replacement radio from the GM FACTORY and there was no eta. I told the service advisor I NEEDED MY CAR. He suggest they pull the fuse controlling the radio until the replacement radio was received. That way I could take the car home and regain use. The only problem with this temporary fix was it affected many inside the cabin functions, most directly all sounds of turn signals, etc were silent, the back up camera no longer functioned and mostly all these disabled functions made the use of the car DANGEROUS. On March 13th I sent the general manager and service tech an email asking the status to our problem. As of today, Sunday, March 17 no word from that dealership. I need your help resolving this problem or authorize that dealer to provide a temporary replacement and keep our vehicle until the necessary part to resolve is complete. Thanks, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11575003March 2, 2024
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
My SUV started stalling a few days ago, but it was only for a short time. Now, it's getting worse, and the engine warning light has turned on. When I try to accelerate by putting gas, it's very slow. I'm worried it could cause an accident. Even when I try to turn, it moves very slowly, which could lead to an accident, and I have two kids. I just bought this SUV last month, and it only has 12,700 miles on it. See the picture here for proof. It's especially dangerous when I try to drive, and it moves slowly, which could cause an accident.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11573061February 20, 2024
UNKNOWN OR OTHER
When I would start my car in the morning, it would stall/sputter and make clanking noises. The check engine light came on, and I took it to the dealership for repair. They replaced a fuel injector and then the next day I had the same issue and took it back to the dealership. They replaced another fuel injector and when I got it home and tried to start it a few days later, the same issue persisted. I took it back to the dealership and asked they keep it a few days to test their repairs and they’ve had the car almost 4 months now. They don’t know what the issue is. They’ve brought in engineers from GM and still can’t identify the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11571514February 12, 2024
UNKNOWN OR OTHER
Parked car and got out was bumped by car as it shifted to reverse by it self knocked me down and dragged me about 80 feet I let go as I seen it heading for tree it hit the tree stopping and damaging front door which was open. Repaired at local dealer which said they checked it and said they could not find any reason the same thing happened one year ago.talked to another person who said he had same thing happen.no I am afraid to drive it car has only 10000 miles am very afraid for family’s safety was not injured but I very well could have been.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11570393February 6, 2024
FUEL/PROPULSION SYSTEM
My car has stalled and left me stranded twice now. In June a new Fuel pump control module was put in around 6/3/23 at 6152 miles and Feb 5 at 9064 miles, new FPCM was installed. GM insists there is no recall on my 2022 Equinox, yet this car has had the exact same issue as Recall: 23V013000, twice now. I am very concerned for the Safety of a car that will stop running while you are driving. When this part stops working the car stops running and will not start and leaves you stranded wherever you are. No lights/no warnings it just stops running. I was stranded in the middle of an eight lane busy road in Daytona, FL when my car stopped running. I had just come off the interstate, as I exited to the off ramp and came to a slower speed 30-40 MPH the car started sputtering and shaking before I made the right turn off the ramp. It sputtered about 2/3 blocks and it stalled. Once it started sputtering and shaking I had no power, giving it gas did nothing to increase the engine speed or speed up the car. I was left stranded until 3 guys pushed my car about 2 blocks to safety. My car also stalled in Orlando in June, at a stop sign, it would not start. We had to be out in the road flagging people to go around my car. These are the codes and fix each time. ECM - Engine System P129F The Engine and Transmission System is not performing as expected. An issue has been detected in the Fuel Management System used to maintain, control and monitor fuel consumption. Work report from February 5, 2023 from Jon Hall Chevrolet, INC States: 9064 Verified P129F disconnected K111 FPCM 8 to 1.2 OHMS 9 to 2.4 OHMS 24 to 3.2 OHMS. Found 0.L between terminal 8 and 9 at K111 FPCM per document 5575881. Replaced Fuel Pump Control Module. Cleared Codes Test Drove Vehicle Operated as designed.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11569954February 5, 2024
STRUCTURE:BODY
See attached document for complaint
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11567833January 25, 2024
FUEL/PROPULSION SYSTEM
I was at a red light and my car has the auto start/stop when your on the breaks for a bit. Light turned green and my car break pedal locked, all the gear lights started flashing. Car then stalled when turning on and off. I was in the VERY busy intersection and lucky no one plowed into me as I was trapped in the middle lane.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11560670December 18, 2023
ENGINE
Air charged cooler/ engine issues. I have a 2022 Chevy Equinox- purchased new in April 2022. When driving in heavy rain / humidity for length of time - I experience the car feeling like it is going to stall- not accelerating when pushing on the gas and jerking. Some times the engine light flashes when this occurs. Per the dealer it is due to an engine misfire - that is what the code shows. When this happens while I am driving (usually on the highway) I am terrified that I will be rear ended by another vehicle due to it slowing down - and the cars behind me have no warning/ brake lights alerting them that I am slowing down and not accelerating. From Sept 2022 to now, I have had the air charged cooler changed by the dealer twice - another time the dealer was not able to duplicate the same issue. November 2023-I had it to the dealer for the 4th time for the same issue- the solution per GM Bulletin [XXX] was to install a grill cover, which they have done. The problem with the grill cover is that I am responsible to install it and remove it depending on the weather/ temperature . Per the bulletin it needs to be on when raining - but removed if it is 85 degrees or higher and there is no clarification on what I should do if it is both raining and 85 outside. I do not know how this is safe for me to be having to stop the car and install or remove a part depending on the weather. I do not feel it is safe for me to have to stop or pull over on the side of the road / rest area or anywhere else to have to install or remove this. I am a single female [XXX] and am not comfortable with installing and removing this. The dealer did a one time courtesy demonstration of the installation and told me it is my responsibility to install or remove it from here on - depending on the temperature and weather. I drive 2 1/2 to 3 hours to work- leaving in the dark and returning in the dark. I feel my safety is at risk with the fix GM has given me. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11559424December 11, 2023
UNKNOWN OR OTHER
Was in park and the engine off. The car rode backwards with my wife in the car with 1 foot still on the car, and 1 foot on my driveway, the car drove backwards, dragged my wife about 15 feet the door crushed her ribs break five of them, and she has many soft tissue injuries and the left front wheel ran over both of her shins on her legs.
Crash:
No
Fire:
No
Injuries:
1
Deaths:
0
#11553933November 7, 2023
FUEL/PROPULSION SYSTEM
While driving on a four lane highway during rush hour my gas peddle stopped working. I drifted to the side of the road, with cars blowing their horns at me. My car was like frozen! AAA came after 45 mins to tow me to the dealership. We were told, Yup its the fuel pump, we currently have 3 other vehicles with the same problem. It's probably going to take at least a week to fix. No, they do not provide loaner car. Update: Dealership informed us that there's no time limit insight to fix our vehicle. The fuel pump is on back order and there are thousands of cars countrywide awaiting for the part.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11546712September 26, 2023
FUEL/PROPULSION SYSTEM
9/15/2023, noticed a hesitation in the acceleration of the vehicle, when attempting to proceed after a full stop. Purchased the vehicle from CARMAX in Las Vegas, 8/25/2023. Recall Sheets were provided, however - I have been "unable to "REGISTER" the vehicle (in my name) to NHTSA website. When, "remedy" to the RECALLS are available, ???? How will "I" be "notified" to take the car to a Dealership ???
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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