Chevrolet Equinox Complaints (2015)

680 consumer complaints on file.

#11006806July 21, 2017
VISIBILITY/WIPER
I WAS DRIVING IN A TERRIBLE RAIN STORM AND HAD THE WIPERS ON FAST SPEED. THE WIPERS COMPLETELY STOPPED. I WAS ON A 3 LANE HIGHWAY AND WAS ALMOST KILLED. WHEN I WAITED OUT THE STORM I DROVE HOME. I WENT TO THE INTERNET AND FOUND THAT ALMOST 400,000 VEHICLES WERE RECALLED FOR FAULTY WIND SHIELD MOTOR TRANSMISSIONS. I CALLED CHEVROLET CUSTOMER ASSISTANCE AND THEY TOLD ME THAT MY VIN NUMBER WAS NOT PART OF THE RECALL. I EXPLAINED TO THEM THAT I HAD THE SAME FAILURE AS ALL THE OTHERS THAT WERE REPORTED. THEY TOLD ME IT DIDN'T MATTER AS MY VIN NUMBER WAS NOT PART OF THE RECALL. I HAD TO GET MY WIPERS FIXED AT THE LOCAL CHEVROLET DEALER. THEY TOLD ME THAT THE REPAIR WAS THE SAME AS THEY DID FOR THE VEHICLES THAT WERE PART OF THE RECALL. I HAD THEM SAVE THE PARTS BUT THEY CHARGED ME $580.70. AFTER NUMEROUS PHONE CALLS I RECEIVED NO SATISFACTION FROM CHEVROLET. THIS IS A SERIOUS SAFETY ISSUE AND I HOPE YOUR AGENCY CAN HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11005198July 13, 2017
SERVICE BRAKES, UNKNOWN OR OTHER
I JUST PURCHASED A USED 2015 CHEVROLET EQUINOX FROM RICK HENDRICKS CHEVY DULUTH. SINCE I HAVE PURCHASED THIS VEHICLE, I NOTICED LOUD NOISES COMING FROM THE BRAKES WHEN APPLYING PRESSURE TO STOP THE VEHICLE. NOT ONLY THAT, BUT WHILE DRIVING IT MAKES A KNOCKING SOUND. I WAS TOLD BY ONE OF THERE MECHANICS IN THE SERVICE DEPARTMENT THAT IT WAS OK! THE EQUINOX IS KNOWN TO MAKE A LITTLE NOISE WHILE DRIVING. IT HAS BEEN TO THERE SHOP OVER 3 TIMES FOR SEVERAL DAYS AT A TIME IN LESS THAN A MONTH AND STILL THE PROBLEM CONTINUES. THEY EXPLAINED EVERYTHING THEY FIXED TO MAKE SURE THAT THE NOISE WAS GONE AND THE BRAKES WERE IN GOOD WORKING CONDITION. WHEN I ASKED FOR PROOF THEY WERE UNABLE TO PROVIDE IT. I AM NOT A MECHANIC BUT I DO NOT BELIEVE FOR ONE MINUTE THIS VEHICLE SHOULD BE MAKING ANY NOISE AT ALL LET ALONE NOISES WHEN YOU APPLY PRESSURE TO THE BRAKES. I HAVE REITERATED OVER AND OVER AGAIN TO RICK HENDRICKS CHEVY DULUTH THAT THERE IS A BRAKE ISSUE GOING ON WITH THE VEHICLE THAT COULD POSSIBLY BE DEADLY AND I WAS TOLD THERE IS NOTHING THEY CAN DO. I TRY TO LIMIT THE AMOUNT OF DRIVING I DO TO IMPORTANT PLACES ONLY SEEING AS THE NOISE IS STILL THERE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11004235July 11, 2017
POWER TRAIN, VISIBILITY/WIPER
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH IN THE RAIN, THE WINDSHIELD WIPERS STOPPED WORKING WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE TRANSMISSION WAS FAULTY. THE DEALER WAS CONTACTED (MATTHEWS CHEVROLET IN BUCYRUS, OH) AND STATED THAT THERE WERE NO PARTS AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS REPAIRED BY AN INDEPENDENT MECHANIC. THE FAILURE MILEAGE WAS APPROXIMATELY 32,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11003292July 6, 2017
UNKNOWN OR OTHER
DURING A DOWN POUR, MY WINDSHIELD WIPERS FAILED. THEY JUST STOPPED WORKING WHILE I WAS DRIVING ON A 2 LANE HIGHWAY NEXT TO A 18-WHERE TRUCK! I IMMEDIATELY LOST ALL VISIBILITY AND WAS UNABLE TO SEE. THE WIPERS NEVER STARTED BACK UP AND I HAD TO TAKE MY CAR TO THE SHOP. THE DEALERSHIP INFORMED ME THAT GM HAS A RECALL ON 2013 MODEL (WIPERS/MOTOR) BUT NO OTHERS. THIS IS DESPITE THE FACT THAT THEY USE THE SAME PART (MOTORS) FOR THE WIPERS IN OTHER MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11000187June 20, 2017
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE DRIVING OUT OF A PARKING SPACE, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WAS ABLE TO RESTART THE VEHICLE, BUT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TOWED TO AUTONATION CHEVROLET NORTH RICHLAND HILLS (7769 BOULEVARD 26, NORTH RICHLAND HILLS, TX 76180 (682) 214-2010) WHERE IT WAS DIAGNOSED WITH A FAULTY LEFT SOLENOID INTAKE. THE SOLENOID VALVE INTAKE WAS REPLACED, BUT THE FAILURE RECURRED A MONTH LATER. THE CHECK ENGINE WARNING INDICATOR ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO DRIVE THE VEHICLE BACK TO THE DEALER FOR DIAGNOSTIC TESTING THAT GENERATED MULTIPLE CODES. THE CONTACT WAS UNAWARE OF THE ACTUAL FAILURE OR REPAIRS THAT WERE NEEDED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 32,476.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10986318May 18, 2017
UNKNOWN OR OTHER
THE TAIL GAIT WINDOW EXPLODED FROM NO REASON. IT HAD BEEN SITTING IN SON AT WORK AND CRACKED INTO THOUSANDS OF LITTLE PIECES WITH A 2 FOOT BY 8 INCH SECTION EXPLODING AND LIVING A HOLE. MY DEALER, DALE EARNHARDT GMC TALLAHASSEE FL, REFUSES TO DO ANYTHING SAYING IT IS NOT A GM PROBLEM. I DIDN'T DO ANYTHING AND THERE ARE LOTS OF OTHER INSTANCES OF THIS HAPPENING TO OTHER GMC AND OTHER MANUFACTURER MODELS. MY CAR WAS STATIONARY AND IN MY PARKING LOT AT WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10983724May 5, 2017
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE ATTEMPTING TO DRIVE, THE VEHICLE FAILED TO ACCELERATE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE WAS UNABLE TO BE DUPLICATED AS THE DEALER DROVE THE VEHICLE FOR 90 MILES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 128,224.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10980507April 25, 2017
AIR BAGS, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE PULLING INTO A PARKING SPACE, THE VEHICLE SUDDENLY EXPERIENCED UNINTENDED ACCELERATION AND CRASHED INTO A BRICK WALL. THE AIR BAGS DID NOT DEPLOY. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE VEHICLE WAS TOWED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 10,000.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10959576March 8, 2017
STEERING, AIR BAGS, SUSPENSION
TL* THE CONTACT RENTED A 2015 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE VIOLENTLY SHOOK AND VEERED TO THE LEFT AND RIGHT. AS A RESULT, THE CONTACT LOST CONTROL AND COLLIDED WITH A GUARDRAIL. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES AND A POLICE REPORT WAS FILED. THE POLICE OFFICER STATED THAT THE FRONT PASSENGER RIM WAS SHATTERED. THE VEHICLE WAS TOWED TO A SALVAGE YARD. THE CONTACT DID NOT STATE IF THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 13,000. THE CONSUMER STATED THE VEHICLE WAS INSPECTED BY THE RENTAL COMPANY AND IT WAS FOUND THAT THE CONSUMER WAS AT FAULT. *JS
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10957873March 1, 2017
SEATS, UNKNOWN OR OTHER
DESIGN FLAW BETWEEN THE PEDALS AND THE SEAT HAVE CAUSED ME TO HAVE SCIATIC PAIN. I HAD THE CAR JUST SHORT OF 2 YEARS BECAUSE I COULDN'T TAKE THE PAIN ANYMORE. THE DISTANCE BETWEEN THE PEDALS BOTH VERTICALLY AND HORIZONTALLY ARE A PROBLEM. I ONLY RELATED THE PROBLEM TO THE CAR WHEN I WAS NOT DRIVING THE CAR FOR A THREE WEEK PERIOD, MY PAIN WAS GONE. I STARTED DRIVING THE CAR AGAIN AND THE PAIN RETURNED. I TESTED IT AGAIN, BY RENTING A DIFFERENT VEHICLE FOR A 5 DAY PERIOD AND THE PAIN WENT AWAY AGAIN AND A DAY AFTER RESUMING DRIVING MY EQUINOX THE PAIN RETURNED. I TRADED THE CAR IN THIS PAST WEEKEND (20170225) SO I COULD LIVE MY LIFE PAIN FREE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10947522January 25, 2017
AIR BAGS, SEAT BELTS
I HIT A DEER GOING AT LEAST 60 MILES AN HOUR. DAMAGED THE RIGHT FRONT OF VEHICLE ( APPROX. $8,000 IN DAMAGE) AIR BAGS DID NOT DEPOLY BUT SEAT BELTS WOULD NOT RETRACT AND MESSAGE SAID THE AIR BAGS HAD DEPLOYED AND THERE WAS FOUL ODOR AS IF THEY HAD.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10947450January 24, 2017
AIR BAGS
VEHICLE WAS STRUCK IN THE FRONT AND RIGHT SIDE BY ANOTHER VEHICLE AS DRIVER WAS CROSSING A TWO-LANE CITY HIGHWAY. THE SEAT BELTS WERE ON,BUT NONE OF THE FRONT OR SIDE AIRBAGS DEPLOYED.THE DRIVER SUFFERED A MILD CONCUSSION AS A RESULT OF BEING THROWN AROUND AND BRUISED LEG. PASSENGER WAS THROWN AROUND,ALSO, RESULTING IN BOTH BEING CHECKED OUT AT THE ER.THE VEHICLE WAS DECLARED A TOTAL LOSS BY INSURANCE COMPANY.
Crash:
Yes
Fire:
No
Injuries:
2
Deaths:
0
#10939982January 5, 2017
POWER TRAIN
ON 1/2/2017 I POSSIBLY TOTALED A 2015 CHEVY EQUINOX AND I WASN'T EVEN IN IT. I AM THE FIRE CHIEF IN MY TOWN AND RESPONDED TO A NON-RESPONSIVE INDIVIDUAL CALL. WHEN I ARRIVED I WAS APPARENTLY DISTRACTED BY THE CALL TYPE AND WHAT WE WERE GOING TO BE DOING NEXT AND LEFT THE VEHICLE IN DRIVE AND EXITED THE VEHICLE. IT WAS COLD SO I LEFT MY VEHICLE RUNNING. THE CAR SAT THERE FOR ABOUT 10 - 15 MINUTES IN DRIVE BUT NOT MOVING. I CAME OUT OF THE HOUSE TO MAKE A PHONE CALL, ONLY TO SEE MY VEHICLE START TO ROLL FORWARD AND THEN GAIN MOMENTUM AND TRAVEL INTO THE WOODS AND DOWN A RAVINE. WHAT IF THERE HAD NOT BEEN ANYTHING TO STOP IT. HOW FAR WOULD IT HAVE GONE? WHAT IF IT HAD BEEN IN A RESIDENTIAL AREA? WHAT IF IT HAD BEEN A MOTHER WHO GOT OUT FOR SOMETHING BUT LEFT HER KIDS IN THE CAR. THE TECHNOLOGY EXISTS TODAY ON MY RIDING LAWN MOWER THAT IF I AM NOT IN THE SEAT IT SHUTS OFF. SHOULD VEHICLES NOT HAVE THE SAME TECHNOLOGY TO KEEP THIS KIND OF ACCIDENT FROM HAPPENING? YES, I SHOULD HAVE TAKEN THE EXTRA SECOND TO MAKE SURE IT WAS IN PARK, YES I COULD HAVE SET THE EMERGENCY BRAKE (WHICH I DEFINITELY WILL IN THE FUTURE FOR ANY VEHICLE I LEAVE RUNNING). BUT HUMANS ARE NOT INFALLIBLE AS I FOUND OUT. IT WAS A SICKENING FEELING TO WATCH AND NOW I AM JUST HOPING IT DOES NOT HAVE SIGNIFICANT RAMIFICATIONS FOR MY EMPLOYMENT. MY INCIDENT IS PAST, BUT IF SOMETHING COULD BE DONE TO PREVENT A RECURRENCE FROM HAPPENING TO SOMEONE ELSE THEN I WANT TO MAKE SURE THAT I AM PART OF IT. *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10939182January 3, 2017
AIR BAGS
AFTER AN ACCIDENT, THERE WAS SIGNIFICANT DAMAGE TO THE FRONT END INCLUDING PART OF THE FRAME. INSIDE THE VEHICLE HOWEVER, NONE OF THE AIRBAGS DEPLOYED AT TIME OF THE ACCIDENT. THE VEHICLE WAS LATER TOTALED DUE TO THE SIGNIFICANT DAMAGE TO THE MOTOR, PART OF THE FRAME AND FRONT END.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#10935642December 16, 2016
FUEL/PROPULSION SYSTEM, STEERING
TL* THE CONTACT OWNS A 2015 CHEVROLET EQUINOX. WHILE ATTEMPTING TO ACCELERATE FROM A STOP SIGN, THE VEHICLE BEGAN TO SHUTTER WHILE TURNING THE STEERING WHEEL. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE POWER STEERING PUMP AND RACK FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE RECURRED SEVERAL TIMES. THE CONTACT ALSO STATED THAT WHEN ADDING FUEL, IT BEGAN TO LEAK OUT OF THE FUEL TERMINAL. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS APPROXIMATELY 20,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10928137November 27, 2016
STEERING
THE STEERING ON MY CAR TURNS SLIGHTLY TO THE LEFT AND TO THE RIGHT ALL BY ITSELF. IT'S AS IF IT STICKS AND THEN TURNS. IT HAPPENS AT ALL SPEEDS AND CAUSES ME TO OVERCORRECT. SOMETIMES IT IS HARD TO TURN THE STEERING WHEEL AND THEN IT SEEMS TO BREAK LOOSE AND TURNS TOO MUCH.IT DOES THIS WHILE DRIVING ON THE HIGHWAY AND ON CITY STREETS. IT DOES THIS GOING STRAIGHT OR TURNING. IT HAPPENS DURING DRIVING WITHOUT BRAKING AND ALSO WHILE BRAKING. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10919978October 29, 2016
VISIBILITY/WIPER
DANGEROUS SITUATION. PASSING CARS (IN MOTION) ON INTERSTATE 81S WHILE RAINING. WIPERS STOP AND VISIBILITY HAMPERED. REPAIR - WIPER TRANSMISSION REMOVED AND REPLACED. THIS PROBLEM HAS BEEN RECORDED FOR MANY YEARS FOR THIS MAKE AND MODEL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916664October 17, 2016
ELECTRICAL SYSTEM
TAKATA RECALL...MY VEHICLE HAS AN INTERMITTENT ISSUE OF A SLOW TO NO CRANK WHEN THE VEHICLE IS BEING STARTED. ONSTAR SENT THE FOLLOWING MESSAGE: YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY SHORTED CELL. THE BATTERY IS NEEDED TO START THE VEHICLE. TO AVOID A SITUATION WHERE YOU CAN'T START YOUR VEHICLE, PLEASE SCHEDULE SERVICE WITH YOUR PREFERRED SERVICE PROVIDER AS SOON AS POSSIBLE, SO THEY CAN REPLACE YOUR BATTERY. YOU CAN STILL DRIVE YOUR CHEVROLET BUT IT MAY BECOME HARDER TO START. AND IF THE BATTERY DOES FAIL, YOU WILL NOT BE ABLE TO START THE VEHICLE. MY ODOMETER READS 39,000 THUS VOIDING ANY WARRANTY COVERAGE OF UP TO 36,000. THE VEHICLE IS ONLY 1-1/2 YEARS OLD, PURCHASED NEW. ONLINE RESEARCH HAS INDICATED THAT THIS HAS BEEN AN ONGOING ISSUE WITH THE CHEVROLET EQUINOX FOR THE 2015 MODELS AS WELL AS MANY OTHER MODEL YEARS. GM HAS BEEN UNABLE TO IDENTIFY THE ROOT CAUSE OF THEIR BATTERY ISSUES. IT APPEARS THAT SOMETHING IS CAUSING A DRAW ON THE SYSTEM AND GM HAS NOT BEEN ABLE TO IDENTIFY THE ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10916671October 17, 2016
ELECTRICAL SYSTEM
MY VEHICLE HAS AN INTERMITTENT ISSUE OF A SLOW TO NO CRANK WHEN THE VEHICLE IS BEING STARTED. ONSTAR HAS ISSUED TWO COMMUNICATIONS AS FOLLOWS: YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY HIGH RESISTANCE OR BATTERY CONNECTION ISSUE. YOUR 2015 CHEVROLET EQUINOX DETECTS A BATTERY SHORTED CELL. THE ODOMETER CURRENTLY READS 39,000 WHICH IS 3,000 MILES BEYOND THE 36,000 WARRANTY COVERAGE EVEN THOUGH THE VEHICLE IS ONLY 1-1/2 YEARS OLD. ONLINE RESEARCH HAS INDICATED THAT GM IS AWARE OF MULTIPLE BATTERY ISSUES WITH THE 2015 EQUINOX AS WELL AS OTHER MODEL YEARS, BUT HAS YET TO IDENTIFY THE SOURCE OF THE ISSUES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10906347September 14, 2016
VISIBILITY/WIPER
MY 2015 EQUINOX HAS SPOTS ALL OVER THE REAR WINDSHIELD. I'VE BEEN TO 2 DIFFERENT DEALERS AND HAVE HAD NO SUCCESS. THE SPOTS APPEAR TO BE FADING SPOTS INSIDE THE WINDOW GLASS, CANNOT WIPE THEM OFF OR NO AMOUNT OF CLEANING WORKS. WHEN DRIVING IN CERTAIN LIGHT, THE SPOTS ARE VERY DISTRACTING AND CAUSE A VISUAL PTOBLEM. BOTH DEALERS MORE OR LESS SAID IT'S MY PROBLEM. MY CAR ONLY HAS 10,000 MILES AND I CANNOT UNDERSTAND WHY SOMEONE CAN'T HELP.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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