Chevrolet Equinox Complaints (2011)

782 consumer complaints on file.

#10819494January 11, 2016
ENGINE
FOR THE SECOND TIME SINCE I HAVE OWNED THE CAR NEW MAJOR ENGINE WORK WAS UNDERTAKEN. 1ST WAS A TIMING CHAIN WEAR ISSUE CAUSING ENGINE NOISE AT ABOUT 50K MILES. NEXT WAS A NEAR TOTAL ENGINE REBUILD DUE TO EXCESS OIL CONSUMPTION WHERE RINGS, BEARINGS, PISTONS ETC AT GM WARRANTY COST. ALL EXCEPT FOR CAM ACTUATORS FOR WHICH I WAS CHARGED $391. I PICKED UP THE CAR AND ALL SEEMED FINE. WITHIN 100 MILES OF PICKING UP THE CAR THE ENGINE LIGHT CAME ON AND A P0420 ENGINE CODE WAS LOGGED. I WAS TOLD BY THE DEALER WHEN I IMMEDIATELY RETURNED IT TO SEE WHAT HAD BEEN DONE WRONG THAT I NEEDED A NEW CATALYTIC CONVERTER, OXYGEN SENSORS AND NEW CAM ACTUATORS. (I JUST PAID $391 TO HAVE THEM REPLACED LESS THAN A WEEK AGO!!!) THE DEALER AND GM CUSTOMER SERVICE REFUSED TO ACCEPT THAT THE CATALYTIC CONVERTER FAILURE WAS DUE TO THE WARRANTY COVERED EXCESS OIL CONSUMPTION OR POSSIBLY NOT FOLLOWING THE DETAILED BLOCK CLEANING, AND RINSING PROCEDURE DESCRIBED IN THE TSB FOR THE ENGINE REBUILD. I TOOK THE COMPLAINT TO GM CORPORATE CUSTOMER SERVICE AND WAS TOLD THAT THEY CONTACTED THE DEALER AND THEY STATED I WAS TOLD I NEEDED A NEW CONVERTER AND I REFUSED SERVICE SO I HAVE NO RECOURSE BUT CONTACT MY AFTERMARKET WARRANTY MY DEALER PUSHED ON ME WHO HAS ALREADY REFUSED TO PAY FOR ANY FAILURES BECAUSE GM IN THEIR OPINION HAS ADMITTED FAULT BY ACKNOWLEDGING THEY HAVE A KNOWN OIL CONSUMPTION ISSUE. SO I HAVE NO IDEA IF THE ORIGINAL REPAIR WAS DONE CORRECTLY, DO I REALLY NEED CAM ACTUATORS OR WERE THEY NEVER REPLACED IN THE FIRST PLACE? I WOULD GET RID OF THE VEHICLE IF I WAS NOT SO UPSIDE DOWN DUE TO THE WASTED MONEY I LET THE DEALER PUSH ON THE EXTENDED WARRANTY THAT HAS BEEN PROVED WORTHLESS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819244January 10, 2016
VISIBILITY/WIPER
AFTER ONLY 5 YEARS OF USE, I BELIEVE THAT THE BLENDER DOOR HAS STUCK IN THE CLOSED POSITION AND THE FRONT AND DRIVER-PASSENGER SIDE WINDOWS HAVE FOGGED UP TO THE POINT THAT DRIVER CANNOT CONTINUE DRIVING. THIS IS A VERY SERIOUS SITUATION THAT NEEDS TO BE ADDRESSED AS SOON AS POSSIBLE TO PREVENT A SERIOUS ACCIDENT. VEHICLE WAS MOVING WHILE ON A CITY STREET.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10819125January 9, 2016
ENGINE
WAS DRIVING THE CAR AT APPROXIMATELY 40MPH WHEN THE ENGINE SHOOK AND SLOWED DOWN TO ABOUT 30MPH AND THE RPMS SHOT UP TO 5,000. I JUST GOT THE VEHICLE BACK FROM THE DEALERSHIP AND THEY HAD JUST REPLACED THE BALANCE SHAFT CHAIN AND TENSIONER & HIGH PRESSURE FUEL PUMP TO HOPEFULLY REMEDY THE SAME PROBLEM. THE VEHICLE WAS PURCHASED CERTIFIED PRE-OWNED WITH APPRX 52K MILES. 11/27/15. I FIRST BROUGHT THE VEHICLE IN ON 12/11/15 AND IT WAS RETURED AFTER 4 DAYS AND NOT BEING ABLE TO "RECREATE" THE PROBLEM. I RETURNED THE CAR TO THE DEALERSHIP ON 1/4/2016 FOR THE SAME PROBLEM WHICH OCCURED ON NEW YEARS DAY. I JUST GOT THE CAR BACK AFTER REPAIRS ON 1/7/16 AND NOW TWO DAYS LATER THE PROBLEM HAS AGAIN OCCURED. THE LAST TIME IN THE SHOP THEY ALSO COULD NOT "DUPLICATE" THE ISSUE AFTER DRIVING APPRX 50 MILES, BUT I POINTED OUT THAT THE OIL WAS VERY DIRTY AND SMELLED LIKE GASOLINE WHICH THEY CHECKED AND CONFIRMED AND DID THE REPAIRS OF THE FUEL PUMP AND BALANCE CHAIN. THE ENGINE ISSUE IS STILL NOT RESOLVED AND I WILL BE RETURNING THE CAR TO THE DEALERSHIP AGAIN ON MONDAY. I JUST GOT PLATES TODAY BECAUSE MY 30 DAY TAG JUST EXPIRED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10818655January 7, 2016
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. WHILE THE VEHICLE WAS PARKED, IT SHOOK AND THE CHECK ENGINE REDUCED POWER LIGHT ILLUMINATED. THE VEHICLE WOULD ONLY ACCELERATE TO APPROXIMATELY 10 MPH. THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE THROTTLE BODY NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT TO FILE A COMPLAINT WITH NHTSA. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 91,000. THE VIN WAS NOT PROVIDED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817744January 4, 2016
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, VEHICLE SPEED CONTROL
I WAS IN CITY STREETS GOING 30 MPH AT MOST, 19 DEGREES IN MINNESOTA AND IT SHOWS REDUCED ENGINE POWER AND STABILTRACK OFF AS TRACTION CONTROL LIGHT COMES ON AND CHECK ENGINE LIGHT IS ON. THE ENGINE STARTS SHAKING VIOLENTLY AND I PULL OVER, RESTART IT AND IT GOES FOR A FEW BLOCKS AND THEN THE SAME WARNINGS COME ON (ENGINE LIGHT HAS GONE OFF AND ON INTERMITTENTLY FOR A FEW MONTHS WITH NO ISSUES.) AS MENTIONED, SPEED REDUCTION WAS STATED ON SCREEN AND I DRIVE SLOWLY AND WAS ONLY ABLE TO ACCELERATE SLOWLY. I JUST WENT THROUGH A CHEVROLET FORUM AND SEE THAT I'M NOT THE ONLY ONE WHO'S HAD THESE SAME ISSUES AND LIGHTS AND WARNINGS POP UP ON THE SCREEN. LUCKILY I WAS NOT ON A HIGHWAY OR UNDER ANY OTHER SCARIER CONDITIONS AND WAS CLOSE TO HOME. MANY OTHERS HAVE SPENT HUNDREDS OF DOLLARS TO TRY AND REMEDY THIS ISSUE AND, PER THE FORUM, HAVE ONLY BEEN ABLE TO DO THAT AFTER AT LEAST HAVING THE WARRANTY TO PAY FOR IT. HERE'S THE LINK TO THE EXTENSIVE FORUM: HTTP://CHEVROLETFORUM.COM/FORUM/MALIBU-15/VERY-DANGEROUS-REDUCED-ENGINE-POWER-ISSUE-62499/PAGE27/ I DON'T WANT TO BE A/THE CASUALTY THAT MAKES THIS ISSUE MORE IMMEDIATE. FURTHERMORE, I DON'T WANT TO BE THE CAUSE OF INJURY TO ANY OTHERS BECAUSE OF THIS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817408January 2, 2016
ENGINE
I WAS DRIVING THE CAR AND ENTERING THE HIGHWAY ON A SLIGHT RIGHT CURVE WHEN THE CAR SUDDENLY LOST ACCELERATION AND BEGAN QUICKLY DECELERATING, THE ENGINE BEGAN TO SHAKE. THE CAR WENT FROM 60MPH DOWN TO ABOUT 30 MPH, ALMOST AS IF IT HAD STALLED OR STOPPED WORKING SUDDENLY. THIS LASTED FR SEVERAL SECONDS, ACCELERATION WAS NOT POSSIBLE AT THIS TIME. VERY DANGEROUS. TOOK TO DEALERSHIP FOR SERVICE BUT DEALER COULD NOT DUPLICATE PROBLEM. CAR WAS AT APPROXIMATELY 52,000 MILES. I PURCHASED IT CERTIFIED PRE-OWNED ONLY 3 WEEKS PRIOR FROM THE LOCAL CHEVY DEALERSHIP. THERE WAS A SECOND SIMILAR INCIDENT 3 WEEKS LATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10817410January 2, 2016
ENGINE
I WAS DRIVING MY EQUINOX APPRX 40MPH DOWN A STRAIGHT ROAD WITH MY HUSBAND AND 2 KIDS WHEN THE DOOR LOCKS RANDOMLY UNLOCKED THEN LOCKED. MY HUSBAND AND I LOOKED AROUND TRYING TO FIGURE OUT WHO BUMPED THE LOCKS BUT REALIZED ONLY THE DRIVER COULDVE DONE THE AND I DID NOT BUMP THE LOCKS. SECONDS LATER THE CAR ENGINE SEEMED TO LOSE POWER AND QUICKLY STARTED SLOWING DOWN WHILE THE RPMS SHOT UP TO 3,000 AND THE ENGINE LET OUT A LOUD REVVVVVVVV. IT WAS NOT POSSIBLE TO ACCELERATE AT THIS TIME AND THE CAR WAS QUICKLY SLOWING DOWN TO 20MPH IN THE MIDDLE OF MY DRIVING LANE. TAKING INTO DEALERSHIP ON MONDAY. THIS HAPPENED ON NEW YEARS DAY. ALSO, I HAVE ONLY HAD THIS CAR FOR 5 WEEKS, I BOUGHT IT CERTIFIED PREOWNE FROM A CHEVY DEALERSHIP, AND 3 WEEKS AGO SOMETHING SIMILAR HAPPENED BUT DEALER COULD NOT RECREATE THE PROBLEM SO NO FIX WAS MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10808182December 3, 2015
ENGINE, UNKNOWN OR OTHER
I RECEIVED A LETTER FROM GM/CHEVROLET IN AUGUST 2015 REGARDING OIL CONSUMPTION ISSUES IN MY 2011 CHEVROLET EQUINOX (SERVICE BULLETIN NO.: SB-15285). I AM CURRENTLY HAVING THIS ISSUE MONITORED FOR THIS AS I WAS TOLD I WOULD HAVE TO HAVE BRING IT TO THE DEALERSHIP EVERY 1,000 MILES FOR MONITORING BEFORE THEY WOULD DO ANYTHING ABOUT THIS. IN THE MEANTIME I HAVE GOTTEN A CHECK ENGINE CODE P0420 WHICH RELATES TO THE CATALYTIC CONVERTER. MY EQUINOX HAS JUST AT 84,500 MILES ON IT AND THE CATALYTIC CONVERTER WARRANTY IS ONLY 80,000. I TOOK IT IN TO THE DEALER THIS MORNING AND WAS TOLD THE CONVERTER NEEDED REPLACING. AFTER SPEAKING WITH MULTIPLE DEALERSHIPS AND MECHANICS I UNDERSTAND AND HAVE BEEN TOLD MULTIPLE TIMES THAT THE OIL CONSUMPTION AND PISTON ISSUES HAVE CAUSED THIS PROBLEM YET GM/CHEVROLET IS TELLING ME THEY WILL ONLY HELP ME APPROXIMATELY $200 TO HELP WITH THE NEW CONVERTER. THEY MUST KNOW THIS IS WHAT'S CAUSED THIS ISSUE AS IT APPEARS THAT A LOT THE 2010 EQUINOX HAD THE EXACT SAME ISSUE AND PROBLEMS. I WOULD REALLY LIKE FOR GM/CHEVROLET TO FIX THE CONVERTER ON MY EQUINOX AT 100% THEIR COST AS IT HAS HAD MULTIPLE OTHER ISSUES INCLUDING TRANSMISSION (COVERED UNDER A BULLETIN LISTED ON YOUR SITE HERE) , CAMSHAFT ACTUATOR (COVERED UNDER A BULLETIN LISTED ON YOUR SITE HERE), ETC. THE CONVERTER PER QUOTES ARE ANYWHERE FROM $600-$1,200 WHICH IS A LOT OF MONEY FOR AN ISSUE THAT WAS CAUSED BY THE OIL CONSUMPTION ISSUE THEY KNOW ABOUT, BUT HAVE TO MONITOR FIRST BEFORE THEY WILL FIX IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10807641November 30, 2015
POWER TRAIN, VEHICLE SPEED CONTROL
TRANSMISSION SHIFTING ISSUES CAUSING CAR TO JERK AND NOT ACCELERATE. HAS BEEN AN ON GOING ISSUES FOR THE LAST 13 MONTH BROUGHT IN TO BE LOOKED AT MULTIPLE TIME. DEALER IS STATING THAT'S HOW THE TRANSMISSION WERE MADE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10806699November 25, 2015
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. THE CONTACT STATED THAT WHILE DRIVING, THERE WAS AN ABNORMAL NOISE COMING FROM THE ENGINE. THE CONTACT DISCOVERED THAT THE OIL LEVELS IN THE VEHICLE WERE VERY LOW. THE VEHICLE WAS TAKEN TO THE DEALER WHO DIAGNOSED THE CAUSE OF THE FAILURE WAS DUE TO EXCESSIVE OIL CONSUMPTION. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 123,367.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794303November 17, 2015
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. AFTER THE IGNITION KEY WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START. THE VEHICLE WAS RESTARTED AFTER SEVERAL ATTEMPTS AND HAVING THE BATTERY RECHARGED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10794406November 17, 2015
ENGINE, FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. THE CONTACT STATED THAT SHORTLY AFTER REFUELING THE VEHICLE, THE SERVICE ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER WHO INDICATED THAT THE FUEL PUMP ASSEMBLY FRACTURED PREMATURELY CAUSING A FAILURE. THE DEALER DIAGNOSED THAT THE FUEL PUMP ASSEMBLY NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. UPDATED 1/20/16 LN *CN
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10788315November 4, 2015
AIR BAGS
VEHICLE KEEPS SHOWING SERVICE AIR BAG AND MAKES A DIGGING NOTIFICATION NOISE WHILE DRIVING AND I HAVE NOT BEEN INVOLVED IN A ACCIDENT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10785762October 24, 2015
ENGINE
I BOUGHT THIS VEHICLE USED AND ONE MONTH LATER CK ENGINE LIGHT COMES ON AND STAYS ON WHILE DRIVING THE TYPE OF ROADWAY IS EITHER HWY. OR IN TOWN AT ANY SPEEDS. HAD CHECKED, TROUBLE CODE P0013 CAM ACT. SENSOR. FOUND RECALL #11195A ON LINE. CHEVERLOT REFUSING TO ACKNOWLEDGE THIS EVEN THOUGH RECALL IS FOR SAME YEAR, SAME VEHICLE AND, SAME ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10784952October 21, 2015
ELECTRICAL SYSTEM, ENGINE, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2011 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 35 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. WHILE ACCELERATING FROM A STOP, THE VEHICLE ACCELERATED AND IMMEDIATELY STOPPED RESPONDING IN THE MIDDLE OF AN INTERSECTION. THE CONTACT CONTINUED TO DEPRESS THE ACCELERATOR PEDAL, AND THE VEHICLE JERKED AND BEGAN TO ACCELERATE. AFTER THAT INCIDENT, THE VEHICLE WOULD NO LONGER REVERSE OR SHIFT FROM THIRD TO FOURTH GEAR. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 136,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10783619October 20, 2015
UNKNOWN OR OTHER
THE REAR PASSENGER DOOR ON THE DRIVERS SIDE WILL NOT UNLOCK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10782234October 14, 2015
POWER TRAIN
I PURCHASED MY 2011 CHEVY EQUINOX IN MARCH 2014 AT 40,000 MILES. IN THAT TIME I HAVE ONLY ADDED 16,000. IN THE LAST 6 MONTHS OR SO I HAVE HAD MANY ISSUES WITH MY VEHICLE. THERE WAS A TICKING FOR A PERIOD OF TIME AFTER PARKING AND SHUTTING OFF THE VEHICLE, A ROUGH/LOUD RUNNING OF THE ENGINE, INCONSISTENT TIMES OF A 'WHIRRING' TYPE SOUND, AND A BUCKING OF THE VEHICLE DURING ACCELERATING AND DECELERATING SO ROUGH THAT I THOUGHT I HAD BEEN HIT FROM BEHIND A FEW TIMES. WHEN WE INQUIRED ABOUT THESE THINGS FROM THE DEALER WE PURCHASED FROM WE WERE TOLD THAT EVERYTHING WAS 'NORMAL' AND THAT'S WHAT A CHEVY SOUNDS LIKE. IN AUGUST THE COMPRESSOR FOR THE AIR CONDITIONER WENT AND WE THOUGHT PERHAPS THAT WAS CAUSING MOST OF THE ISSUES AND SPENT QUITE A LOT OF MONEY TO FIX THAT. IT DID SEEM TO RUN A LITTLE BETTER FOR A FEW WEEKS. TODAY I WAS DRIVING DOWN A 30 MPH ROAD AND COULD NOT ACCELERATE OVER 20 MPH GOING STRAIGHT DOWN THE ROAD. THERE WAS A GRINDING NOISE COMING FROM THE ENGINE AND THE CHECK ENGINE LIGHT CAME ON. I WENT TO THE CLOSEST GARAGE AS I WOULD NOT HAVE BEEN ABLE TO DRIVE THE VEHICLE TO THE OTHER END OF THE NEXT TOWN FROM WHERE I WAS. I BARELY MADE IT TO THE GARAGE. THEY HOOKED IT UP TO A SCAN AND DETERMINED THAT THE TRANSMISSION WOULD NEED TO BE REPLACED. NOW I AM FINDING OUT THAT I AM OUT OF WARRANTY BY LESS THAN ONE MONTH. THIS APPEARS TO BE A CONSISTENT PROBLEM IN THIS TYPE OF VEHICLE FROM WHAT I HAVE NOW FOUND AND SOMETHING THAT SHOULD NOT HAPPEN WITH ONLY 56,000 MILES ON IT. I DO NOT DRIVE LONG DISTANCES OR EVEN ON A DAILY BASIS, AS THE FACT THAT I HAVE ONLY ADDED 16,000 MILES IN THE LAST 19 MONTHS CAN ATTEST. I AM EXTREMELY FRUSTRATED WITH THE ENTIRE SITUATION, ESPECIALLY SINCE I HAD TOLD THE DEALERSHIP MONTHS AGO THAT THERE WAS AN ISSUE THAT THEY DIDN'T BOTHER TO LOOK INTO AND CONVENIENTLY CAN NO LONGER FIND RECORD OF. NEITHER THE DEALER OR CHEVY WERE HELPFUL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10779845October 5, 2015
ENGINE
WHILE DRIVING THE CAR STALLED OUT. THE CHECK ENGINE LIGHT CAME ON AND THE POSSIBLE CAUSE WAS A CAM SHAFT SENSOR. BUT ON FURTHER INVESTIGATION IT WAS BECAUSE THE CAR WAS LOW ON OIL. THERE WAS NO INDICATION FROM THE VEHICLE INFORMATION SYSTEM THAT THE CAR DID NOT HAVE ANY OIL. IT JUST STOPPED WITHOUT WARNING THREE TIMES, ALWAYS AFTER SLOWING DOWN FOR A TURN. THIS IS VERY UNSAFE, I WAS ALMOST HIT TWICE!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10778642September 30, 2015
UNKNOWN OR OTHER
THE CAR DOORS WILL NOT STAY LOCKED. AFTER LOCKING THE CAR OVER NIGHT WITH THE KEY FOB I WILL GO OUTSIDE AND FIND MY CAR UNLOCKED. UNSURE IF THIS AFFECTS THE CHILD SAFETY LOCK FEATURE ON THE REAR DOORS. THE CAR IS STATIONARY SITTING IN MY DRIVEWAY. THIS ISSUES HAS BEEN HAPPENING FOR SOME TIME NOW. MY CAR WAS LOCKED OVERNIGHT AND THIS MORNING I FOUND IT UNLOCKED AND SOMEONE HAD GONE THROUGH IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10777829September 26, 2015
SEATS
THE DRIVERS SEAT POWER ADJUSTER CAME UNSCREWED AND THE SEAT DROPPED DOWN. THERE IS A RECALL ON THIS ISSUE, BUT THIS VEHICLE IS NOT INCLUDED IN THE RECALL. I HAVE FIXED THE ISSUE TWICE NOW SINCE DECEMBER 2014. I HAVE PICTURES.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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