Chevrolet Equinox Complaints (2013)

751 consumer complaints on file.

#11109985July 7, 2018
ENGINE
IN JANUARY 2018 I TOOK MY 2013 EQUINOX IN TO THE DEALER FOR AN ENGINE KNOCKING NOISE. I WAS TOLD THE NOISE WAS CAUSED BY THE ENGINE OIL BEING 3 QUARTS LOW. THE OIL WAS CHANGED AND THE DEALER SUGGESTED AN OIL CONSUMPTION TEST. I WENT BACK IN EVERY 500 TO 1,000 MILES. I WAS DUE FOR AN OIL CHANGE AND TOOK IT TO THE DEALER ON 6/21/18. THE DEALER SAID IT WAS CONFIRMED THAT THE ENGINE WAS CONSUMING TOO MUCH OIL AND THAT "MAJOR HEART SURGERY" FOR THE ENGINE WAS NEEDED. THE PISTON RINGS WERE CARBONED CAUSING EXCESSIVE OIL CONSUMPTION. THIS REQUIRED PISTON, CONNECTING ROD AND BEARING REPLACEMENT. THEY QUOTED $2,400 FOR THE REPAIR AND SAID IT WAS OUT OF WARRANTY. I ASKED IF ANYTHING COULD BE DONE AND THEY SAID THEY WOULD CHECK. I WAS CALLED THE NEXT DAY AND TOLD THEY WOULD ONLY COVER 30% BECAUSE I WAS 281 DAYS OUT OF WARRANTY AS OF 6/21/18. THE ISSUE STARTED 150 DAYS PRIOR IN JANUARY. THE CAR HAS ONLY 89,000 MILES ON IT. I DID SOME RESEARCH AND FOUND THAT THIS IS A VERY COMMON ISSUE WITH 2013'S. IT ALSO APPEARS TO BE AN ISSUE WITH 2011 AND 2012 MODEL YEARS. WHY IS GM NOT EXTENDING THE WARRANTY FOR 2013'S WHEN THIS IS A KNOWN ISSUE? I CONTACTED GM DIRECTLY AND WAS TOLD THAT 30% OFF WAS THE BEST THAT THEY CAN DO. THE REPAIRS WERE COMPLETED 7/5/18. GM NEEDS TO ADDRESS THE ISSUE WITH SOME KIND OF RECALL OR EXTEND THE WARRANTY FOR THIS ISSUE SO THAT I CAN RECOUP THE $1,700 THAT I PAID FOR THIS REPAIR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103841June 25, 2018
ENGINE
MY 2013 CHEV EQUINOX BEGAN HAVING ISSUE WITH OIL CONSUMPTION SHORTLY AFTER I BOUGHT IT USED 6-11-16. IT WAS COMPLETELY OUT OF OIL.THIS INVOLVES HAVING THEM CHECK MY OIL EVERY 500 MILES. THEY RAN ME A LITTLE OVER 12,000 MILES DOING THIS TEST NOT ONCE BUT TWICE!!! I WAS ADVISED BY DEALER HUFFMAN CHEV FRANKFORT KY THAT THIS WAS AN ISSUE WITH EQUINOX AND TO GET GM TO TAKE CARE OF WOULD HAVE TO DO OIL CONSUMPTION TEST. THE CAR RAN OUT OF OIL SEVERAL TIMES. WAS KNOCKING AND NOT SAFE TO DRIVE BUT THE DEALER MADE ME DO THE TEST TWICE AND THEN AFTER MY CAR STOPPED IN THE MIDDLE OF THE ROAD AND TOOK IT IN WAS ADVISED I NEED NEW ENGINE. NOW GM SAYS MY CAR ISN'T PART OF THE ENGINE DESIGN FLAW..WHICH THEY ACKNOWLEDGE THERE IS A DESIGN FLAW...EVEN THOUGH WHAT HAPPENED IS EXACTLY WHAT THEY DESCRIBE AS PROBLEM. STOPPING IN THE MIDDLE OF THE ROAD WAS A BIG DEAL TO ME AND THE KNOCKING AND BANGING WHEN TRYING TO STOP WHEN I WAS GOING THRU "OIL CONSUMPTION" TESTS WAS A CONCERN. EVERYONE NOW SAYS IT IS NOT THERE PROBLEM IT IS SOMEONE ELSE'S. THERE ARE A LOT OF COMPLAINTS AGAINST GM FOR THIS ISSUE IF YOU LOOK ON WEB. I PUT MAY 26 2018 AS START BUT BEEN GOING ON FOR OVER YEAR THAT WAS THE DATE IT STOPPED IN ROAD
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11103899June 25, 2018
FUEL/PROPULSION SYSTEM
DIAGNOSTIC CODE P0011 GENERIC TIMING OVER ADVANCED INAKE CAMSHIFT POSITION (BANK 1) CAR IS HESITATING AND BUMPY AT LIGHTS, STOP SIGNS AND IN REVERSE HAS STALLED OUT SEVERAL TIMES - FIX TO THAT CODE SAID TO CHANGE OIL THAT DID NOT SOLVE THE PROBLEM, CONTINUES TO STALL - HAS BEEN CAREFULLY MAINTAINED
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11102229June 17, 2018
ENGINE
INTAKE CAM SOLENOID - CAM ACTUATOR STICKING. NEEDS ACTUATOR AND SOLENOID REPLACED01/
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101975June 15, 2018
ENGINE
I WAS TURNING ON TO CENTRAL AVENUE FROM BRISTOL STREET IN DULUTH MINNESOTA WHEN MY CAR DIED IN THE INTERSECTION I BROUGHT IT TO A LOCAL CHEVROLET DEALERSHIP AND THEY WANTED TO REPLACE THE ENTIRE ENGINE FOR A TIMING CHAIN NOT SEATING PROPERLY AND WOULD JUMP OFF IF PUT ON PROPERLY WHEN AND IF CAR WOULD START
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101038June 11, 2018
ENGINE
WHILE AT RED LIGHT OR SLOW MOVING, THE CAR STALLS OUT. THE CHECK ENGINE LIGHT TURNED ON WHEN 1ST HAPPENED. MECHANIC SAID EITHER CAM SHAFT SENSOR OR CRANKSHAFT SENSOR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11101212June 11, 2018
ENGINE, POWER TRAIN
THE ENGINE DOES NOT CONSUME OIL PROPERLY AND USES AN EXCESSIVE AMOUNT OF OIL. THE CAR HAS HAD REGULAR AND ON TIME MAINTENANCE AND OIL CHANGES. THERE IS NO WARNING OR NOTICE WHEN THE OIL IS LOW AND THIS CAN CAUSE ENGINE FAILURE WHILE DRIVING AND I WOULD HAVE NOT NOTICE. THE CHEVROLET DEALERSHIP SAYS THEY HAVE SEEN THIS A LOT IN THESE CARS. THE DEALERSHIP SAID THE SOLUTION IS THE CAR NEEDS NEW PISTONS A $2,000 REPAIR. THE CAR HAS ONLY 72,000 MILES ON IT. THE CAR ALSO NEEDS NEW TIMING CHAINS AND THE DEALERSHIP SAID THEY ALSO SEE THIS A LOT. ANOTHER $2,000 REPAIR. THE TIMING CHAIN PROBLEM CAUSED THE CAR TO SHAKE VIOLENTLY WHEN BRAKING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11099515June 4, 2018
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THE INFOTAINMENT RADIO SYSTEM FAILED. THIS CONTROLS NOT ONLY THE RADIO BUT THE BACKUP CAMERA AND THE HANDS FREE CALLING. BEEN GOOGLING AND IT APPEARS TO BE A COMMON PROBLEM THAT IS NOT BEING RESOLVED. I CALLED GM AND THEY PUT ME WITH GM INFOTAINMENT TEAM AND THEY ACKNOWLEDGED THAT THERE IS A PROBLEM BUT IT IS NOT A RECALL ITEM AT THIS TIME. NOTHING IS BEING DONE AND THE REPAIRS ARE $1200.00
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11094085May 16, 2018
ENGINE
THE VEHICLE USES AN EXCESSIVE AMOUNT OF OIL WHICH HAS RUINED THE PISTONS AND CYLINDERS. IT IS ONLY A MATTER OF TIME BEFORE THE ENGINE DIES WHILE DRIVING. IT HAS HAD PROBLEMS WITH STALLING OUT WHILE IDLE OR STARTING TO GO DUE TO THIS ISSUE AS WELL AS ROUGH IDLING. IT IS THE SAME ISSUE THE 2011 AND 2012 MODELS HAD AND THEY RECEIVED A REPLACEMENT/RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11093476May 12, 2018
ENGINE
WHILE DRIVING TO WORK (APPROX. 50 MILES) THE ENGINE JUST STOPPED WHILE MAKING A LEFT TURN ACROSS TRAFFIC LEAVING ME IN A POSITION OF HAVING TO PUSH IT OUT OF TRAFFIC ON A MAJOR STREET TO HELP AVOID CAUSING AN ACCIDENT/ROAD CLOSURE DELAY. JUST THANKFUL THIS DID NOT HAPPEN EARLIER IN THE COMMUTE ON THE INTERSTATE! AFTER HAVING IT TOWED AND SPEAKING WITH 6 MECHANICS AND 3 DEALERSHIPS, WE WERE TOLD BY EVERY ONE OF THEM THAT THESE ENGINES ARE KNOWN FOR THIS PROBLEM AND REBUILT ENGINES ARE SO BACKORDERED BECAUSE OF THIS PROBLEM, THAT WE WERE LOOKING AT LEAST 4-6 WEEKS MINIMUM TO TRY AND REPLACE IT AT A COST OF $7600 OUT OF POCKET AND STILL HAVE 2 YEARS TO PAY THE CAR OFF BEFORE THIS EVEN HAPPENED AND THERE WAS NO RECALL OR GM ASSSTANCE WITH THIS REPAIR...UNBELIEVABLE! IF THIS WOULD HAVE HAPPENED ON THE INTERSTATE OR HIGHWAY, IT HAD POTENTIAL FOR A MAJOR ACCIDENT, BECAUSE ONCE THE CAR SHUT OFF, THE POWER STEERING AND EVERYTHING ALSO WENT AS WELL!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092339May 7, 2018
UNKNOWN OR OTHER
EXCESSIVE OIL CONSUMPTION. GM COVERED REPAIRS FOR 2010-2012 MODELS BUT NOT 2013 DESPITE CONTINUED PROBLEMS AND COMPLAINTS. WENT THROUGH GM PROCESS FOR OIL CONSUMPTION TESTING AND VERIFIED THIS IS AN ISSUE IN THIS VEHICLE YET THEY REFUSE TO OFFER ANY KIND OF ASSISTANCE FOR REPAIRS. PROBLEM BEGAN JANUARY OF 2018, LESS THAN 3 MONTHS OUT OF WARRANTY AND ONLY 630000 MILES. WHEN TAKEN TO HAVE SERVICED WAS TOLD 3.5 QUARTS LOW IN OIL YET NO LOW OIL INDICATOR LIGHT EVER CAME ON AND CAM SENSORS HAD TO BE REPLACED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11092068May 5, 2018
ENGINE, VEHICLE SPEED CONTROL, STEERING
I HAD MY VEHICLE OIL CHANGE ON APRIL 8, 2018 ,AS OF APRIL 30, 2018 THERE WAS NO OIL IN THE ENGINE NO OIL ON THE GROUND MY SENSOR INSIDE THE VEHICLE STATED I HAD OVER 50% OF OIL LEFT COULD NOT GET OVER 35 MPH THE CAR WAS SHAKING IMMENSELY AND RATTLING AS WELL WHEN YOU STARTED THE CAR IT SOUNDED LIKE IT WAS GOING TO EXPLODE. I COULD NOT GET ON THE HIGHWAY I HAD TO STAY IN THE BACK ROADS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091923May 4, 2018
ENGINE, FUEL/PROPULSION SYSTEM, VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE SERVICE ENGINE AND STABILITY WARNING INDICATORS ILLUMINATED. WHILE DRIVING AT UNKNOWN SPEEDS, THE ACCELERATOR PEDAL WAS DEPRESSED, BUT FAILED TO RESPOND. THE ACCELERATOR PEDAL TRAVELED TO THE FLOORBOARD AND THE VEHICLE LOST POWER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS CARBON BUILD UP WITHIN THE AIR PORT AND EXHAUST MANIFOLD, AND A HIGHER GRADE OF FUEL WAS NEEDED. THE LOCAL DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND OPENED CASE NUMBER: 8-4115305233. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 114,000. *TT CONSUMER STATED THE SERVICE ENGINE LIGHT HAS COME ON APRIL20,21,23,28; MAY 3,4,13,17,26,27,31. EACH TIME IT WILL SHUT OFF ON OWN. SOMETIMES ENGINE WILL SPUTTER WHEN SHUTTING OFF AND AT NEXT START ENGINE LIGHT WILL COME ON, WAS TOLD TO USE HIGHER GRADE OF GAS. HAVE BEEN USING 93 SINCE MARCH 2018.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091948May 4, 2018
ENGINE
BURNS THROUGH OIL! I AM CONSTANTLY HAVING TO KEEP AN EYE ON THE OIL LEVEL WAY BEFORE IT IS DUE FOR AN OIL CHANGE. ALSO, DIES IF YOU ARE SLOWLY TAKING OFF. I WAS TOLD DUE TO OIL ISSUE THIS IS THE RESULT. WHY IS THERE NOT A RECALL ON OIL ISSUES. I HAVE SEEN TO MANY COMPLAINTS NOT TO LOOK INTO IT MORE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11091330May 2, 2018
ENGINE, POWER TRAIN
THE 2013 CHEVY EQUINOX BURNS SO MUCH OIL IN BETWEEN OIL CHANGES THAT I AM CONSTANTLY DUMPING OIL IN. CHEVY WILL NOT INCLUDE MY YEAR IN ANY SERVICE BULLETINS, MAKING ME RESPONSIBLE FOR REPAIRS THAT MAY OR MAY NOT WORK AND BUYING OIL EVERY WEEK. ALSO, THE OIL CONSUMPTION PROBLEM IS RUINING THE ENGINE, LEADING TO A CRACK IN THE EXHAUST MANIFOLD, WHICH ALLOWS EXHAUST FUMES TO LEAK INTO THE CABIN. ESPECIALLY IF I USE THE HEAT OR AIR CONDITIONING, THE WINDOWS HAVE TO BE CRACKED FOR FEAR THAT I WOULD GAS MYSELF TO DEATH.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089632April 23, 2018
ENGINE
ENGINE STARTED MAKING A LOUD TAPPING NOISE OVER 3 WEEKS AGO, I MADE AN APPOINTMENT TO FIRESTONE TO CHECK THE NOISE . THEY ARE STUNNED TO FIND OUT THAT I HAVE NO OIL LEFT ON MY ENGINE BUT NO LEAKS WAS FOUND. THEY SUGGEST TO GET THE OIL FAST AS THEY REFUSE TO INSPECT FURTHER. THEY DON'T WANT TO BE RESPONSIBLE FOR MY ENGINE. I HURRIED TO A CLOSE GROCERY STORE AND GET A 5W-30 SYNTHETIC OIL.I MADE AN APPOINTMENT TO MIDAS SINCE FIRESTONE REFUSE THERE SERVICE. THEY DID AN OIL CHANGE AND SUGGEST THAT I MIGHT NEED A NEW ENGINE DUE TO LOUD NOISE AND METAL PIECES THAT CAME FROM OIL CHANGE. I WAS DRIVING WITH MY KIDS FOR A WEEK WITH A DRIED UP ENGINE OIL. THAT COULD HAVE BEEN A BIG DISASTER. THEY ARE SAYING TO GET A NEW ENGINE, A MONEY THAT WE DON'T HAVE RIGHT NOW.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11089308April 22, 2018
UNKNOWN OR OTHER
BURNING OIL BETWEEN OIL CHANGES
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11088857April 18, 2018
ENGINE
TL* THE CONTACT OWNS A 2013 CHEVROLET EQUINOX. WHILE THE CONTACT'S WIFE WAS DRIVING 15 MPH, AN ABNORMAL NOISE WAS HEARD. WHILE ATTEMPTING TO DRIVE BACK HOME, THE VEHICLE STALLED. THE CONTACT ATTEMPTED TO RESTART THE VEHICLE AND HEARD A CLICKING NOISE. THE CONTACT MENTIONED THAT THE VEHICLE UNDERWENT AN OIL CHANGE APPROXIMATELY THREE WEEKS AGO. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THERE WAS CATASTROPHIC ENGINE FAILURE AND THE ENGINE NEEDED TO BE REPLACED. THE DEALER AND THE MANUFACTURER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 90,000. THE VIN WAS NOT AVAILABLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11084412April 10, 2018
POWER TRAIN
DIFFERENTIAL TRANSFER CASE CRACKED AND SPRAYING OIL ON ENGINE ACCORDING TO MECHANIC. ALSO, ACCORDING TO MECHANIC THIS IS A KNOWN ISSUE REGARDING THIS VEHICLE. CONSIDERING THE OIL IS SPRAYING ON THE ENGINE THIS SHOULD BE CONSIDERED AS A RECALL ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11082350April 1, 2018
ENGINE
ENGINE IS USING 3 QUARTS OF OIL EVERY 1000 MILES. WHEN LOW ON OIL THE CAR DIES DUE TO THE TIMING BEING OFF. I HAVE 107,000 MILES ON THE CAR. IT STARTED AT 92,000 MILES. NO ENGINE OIL LIGHT HAS COME ON TO NOTIFY ME OF LOW OIL ISSUES. IT HAS DIED ON ME AT STOP LIGHTS IN HEAVY CITY TRAFFIC AND AT LOW IDLE SPEEDS. CHEVY IS AWARE OF THE PROBLEM WITH 2011 AND 2012 ENGINES AND IS WORKING ONE ON ONE TO FIX THE ISSUE AT NO COST. 2013 OWNERS ARE OFFERED A PORTION PAID ON THE CUSTOMER LOYALTY PROGRAM TO FIX THE CARS. THIS IS A VERY SERIOUS ISSUE. THE CAR IS NOT SAFE ON THE ROAD DUE TO THE POSSIBILITY OF THE ENGINE DYING WHILE DRIVING. I TOOK THIS CAR TO CHEVY DEALERSHIPS MANY TIMES TO HAVE THE OIL CHANGED. NEVER WAS INFORMED THAT MY OIL LEVEL WAS VERY LOW. THE RINGS AND PISTONS ARE SHOT THEY ARE KEEPING THIS PROBLEM QUIET AND IT'S GOING TO CAUSE SERIOUS INJURY IS NOT ADDRESSED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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