Chevrolet Equinox Complaints (2018)

410 consumer complaints on file.

#11139055October 8, 2018
AIR BAGS
VEHICLE WAS INVOLVED IN COLLISION OF THE REAR END AND FRONT END ....AIR BAGS SMOKED BUT DID NOT DEPLOY. VEHICLE WAS STOPPED WHEN REAR ENDED AND THEN HIT STATIONARY CAR IN FRONT WHILE TRAVELING ON CITY STREET
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11132774October 1, 2018
SEAT BELTS
THE CURRENT LOCKED-IN WALL-MOUNTED SHOULDER SAFETY STRAPS ARE VERY UNCOMFORTABLE AND POSSIBLY DANGEROUS FOR A SHORT PERSON. PREVIOUSLY WE OWNED A 2012 EQUINOX, AND BEING UNDER 5'2" TALL, I USED THE WALL-MOUNTED SHOULDER STRAP "SLIDER" ADJUSTMENT TO COMFORTABLY ADJUST THE SEAT BELT HEIGHT IN BOTH THE DRIVER AND FRONT PASSENGER SEATS. WE NOW OWN A 2018 EQUINOX, AND IT NO LONGER HAS THE "SLIDER" HEIGHT ADJUSTMENT (WALL-MOUNTED). IT ONLY HAS THE LOCKED-IN SHOULDER STRAP. THE SHOULDER STRAP RESTS AGAINST THE SIDE OF MY NECK, AND FEELS AS IF IT IS RUBBING OR CUTTING INTO MY NECK. NOW, INSTEAD OF THE SHOULDER STRAP HEIGHT BEING ADJUSTABLE, THE PASSENGER SEAT HEIGHT IS ADJUSTABLE (THE DRIVER SEAT HEIGHT PREVIOUSLY WAS ADJUSTABLE). WHILE THE ADDITIONAL VISIBILITY IS HELPFUL, THE SHOULDER STRAP STILL FEEL AS IF IT IS RUBBING OR CUTTING INTO MY NECK. TO ALLEVIATE THE PROBLEM, WHEN I AM DRIVING (USING BOTH HANDS, AS I ALWAYS DO), THIS IS NOT POSSIBLE, SO I TRY TO WEAR A SHIRT WITH A COLLAR TO TUCK THE STRAP UNDER. THIS IS NOT MUCH BETTER. WHEN I AM A PASSENGER, I EITHER HOLD THE SHOULDER STRAP WITH MY HAND, OR PUT MY FOREARM UNDER THE SHOULDER STRAP, BUT STILL KEEP THE STRAP OVER MY SHOULDER. WHILE I MAY RISK A BROKEN HAND OR ARM WITH THESE METHODS, IT IS PREFERABLE TO RISKING A POSSIBLE BROKEN NECK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130981September 24, 2018
ELECTRICAL SYSTEM
WHEN DRIVING AT NIGHT, IF YOU PUT THE CAR IN REVERSE THEN PUT IT BACK INTO DRIVE THE RADIO DISPLAY IS REAL BRIGHT, LIGHT IS IN DAYTIME MODE. AS LONG AS YOU DON'T PUT IT IN REVERSE THE DISPLAY IN IN NIGHT MODE. THE LIGHT IS REAL ANNOYING WHEN DRIVING AT NIGHT.THE DEALER SAID THERE IS NOTHING THEY CAN DO ABOUT IT. GM TECH SAY I WILL HAVE TO LIVE WITH IT. IT IS LIKE SOMEONE SHINING A LIGHT IN YOUR EYES. WOULD LIKE TO SEE IF SOMETHING CAN BE DONE ABOUT IT. THEY SAID ALL 2018 EQUINOX WITH 7 INCH SCREEN IS THAT WAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130696September 21, 2018
FUEL/PROPULSION SYSTEM
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE THE VEHICLE WAS STATIONARY, THE FUEL LINE FAILED. IN ADDITION, THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING VARIOUS SPEEDS. IMMEDIATELY AFTER, AN EXCESSIVE AMOUNT OF FUEL SPILLED ONTO THE GROUND FROM THE VEHICLE. A DEALER WAS NOT MADE AWARE OF THE FAILURE. GENERAL MOTORS ROADSIDE ASSISTANCE WAS CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 4,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11130414September 20, 2018
VEHICLE SPEED CONTROL, ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE VEHICLE ACCELERATED ON ITS OWN WHILE DRIVING VARIOUS SPEEDS AND WHEN THE BRAKE PEDAL WAS CONSTANTLY APPLIED. THE VEHICLE WAS TAKEN TO HOSELTON CHEVROLET (909 FAIRPORT RD, EAST ROCHESTER, NY 14445, 585-662-2800) MORE THAN TWICE FOR DIAGNOSTIC TESTING, BUT THE FAILURE COULD NOT BE DUPLICATED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND INDICATED THAT A TECHNICIAN WOULD BE SENT FOR FURTHER TESTING; HOWEVER, THE CONTACT HAD NOT RECEIVED A FOLLOW- UP RESPONSE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE. *TT UPDATED 11/28/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129924September 17, 2018
ENGINE
AT CERTAIN TIMES THERE IS A SLIGHT SURGE. IT OCCURS MOST OFTEN AFTER THE VEHICLE HAS BEEN IN A STOPPED MODE. WHEN THE FOOT IS REMOVED FROM THE BRAKE, BUT BEFORE THE ACCELATOR PEDAL IS TOUCHED, THERE IS A SLIGHT SURGE WHICH IS NOT NORMAL OR SAFE. OCCASIONALLY, IT ALSO OCCURS WHILE THE VEHICLE IS IN THE HIGHEST GEAR.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129936September 17, 2018
ELECTRICAL SYSTEM
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT STATED THAT THE LOW BATTERY INDICATOR ILLUMINATED, AND THE VEHICLE STALLED AND FAILED TO START. ADDITIONALLY, THE VEHICLE FAILED TO SHIFT OUT OF PARK. ROADSIDE SERVICE CHANGED THE BATTERY AND THE VEHICLE OPERATED AS DESIGNED. THE CONTACT CALLED THE LOCAL DEALER (BOB STEELE CHEVROLET, 2800 FLORIDA 520, COCOA, FL 32926, (321) 355-3489) AND WAS INFORMED THAT THEY WOULD CALL HIM BACK. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND REFERRED THE CONTACT TO THE LOCAL DEALER. THE FAILURE MILEAGE WAS 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11129255September 13, 2018
ENGINE
VEHICLE SHUT OFF AND INSTANTLY STARTED AGAIN SIMULTANEOUSLY WHILE VEHICLE WAS STOPPED AT A DRIVE THROUGH AT A RESTAURANT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11121035August 20, 2018
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
2018 EQUINOX PREMIER SUNROOF GAVE OUT ON ME 5 WEEKS AFTER PURCHASING BRAND NEW. GM HAS HAD MY CAR FOR 3 MONTHS AND HAS NOT FOUND A FIX. IT DOESN'T MATTER IF THE CAR WAS STATIONARY OR MOTION. THE SUNROOF AND THE PRIVACY SCREEN WILL STOP OPENING/CLOSING. THEY HAVE REPLACED ALL THE WIRES AND THE ENTIRE SUNROOF AND NEW MOTORS AND IT STILL DOESNT WORK. GM CUSTOMER CARE IS NOT WORKING WITH ME AND SAYS THAT BASICALLY THEY WON'T HAVE A TIME WHEN I WILL GET MY CAR BACK. THEY AREN'T HELPING ME WITH A TRADE IN EITHER. THE DEALERSHIP IS HELPING ME (BRAVO AT LAS CRUCES NM). BUT GM THEMSELVES AREN'T TAKING ANY RESPONSIBILITY WHEN IT SOLELY IS THEIR RESPONSIBILITY. I HAVE HEARD OF ATLEAST 8 OTHER CASES ONLINE WITH THE SAME ISSUE. SOME WERE FIXED WITH A COMPUTER REBOOT BUT MINE CANNOT GET FIXED WHATSOEVER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11118779August 9, 2018
ENGINE AND ENGINE COOLING:COOLING SYSTEM
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. THE CONTACT NOTICED AN ABNORMAL ODOR WHEN THE AIR CONDITIONER WAS OPERATED. THE CONTACT WAS CONCERNED THAT IT COULD BE A CHEMICAL ODOR. THE VEHICLE WAS TAKEN TO CAVALLARO-NEUBAUER CHEVROLET (3740 NY-104, WILLIAMSON, NY 14589, (315) 791-4206) WHERE IT WAS DIAGNOSED THAT THE COOLING ELEMENT WAS BEING BURNED OFF AND THE VEHICLE WAS OPERATING AS INTENDED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT THE FAILURE WAS INTERMITTENT. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 2,000. *TT CONSUMER STATED HE SPOKE WITHA SUPERVISOR AT GM SHELIA AUG 29TH, 2018 1-866-790-5600 EXT 5921743. AFTER SHE WAS SUPPOSED TO CALL ME THE WEEK BEFORE, SAID SHE HAS SO MANY THINGS TO LOOK AT, THAT'S WHY SHE TOOK SO LONG GETTING BACK TO CONSUMER. ALSO, SAID SHE WOULD TRY TO FIX THE PROBLEM FOR SURE AND GET BACK TO CONSUMER ON AUG 31ST,2018, NEVER CALLED. ALSO TALKED TO DEALERSHIP AND WAS TOLD TO RIDE IT OUT THROUGH THE WINTER, IT WILL BE DEALT WITH NEXT SUMMER. AT THIS POINT NEVER BUY A CHEVY AGAIN. STILL SMELLS BAD UPDATED 10/15/18*JB
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11112738July 20, 2018
SEAT BELTS
THE SEAT BELTS ARE DESIGNED SUCH THAT A SHORTER PERSON MUST WEAR THE BELT ACROSS THEIR NECK WHEN BUCKLED IN. THE ADJUSTMENT TO RAISE AND LOWER THE SEATBELT FROM THE WALL OF THE VEHICLE IS NO LONGER INCLUDED IN THE VEHICLE. I BELIEVE THIS HAS BECOME A SAFETY ISSUE FOR THE SHORTER DRIVER (INCLUDING STUDENT DRIVERS). IF AN INCIDENT WERE TO OCCUR THAT REQUIRED THE SEATBELT, I BELIEVE ADDITIONAL INJURY COULD RESULT TO THE NECK AND POSSIBLY SEVERE THAT OTHERWISE WOULDN'T OCCUR WITH PROPERLY FIT SEATBELTS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111529July 16, 2018
VEHICLE SPEED CONTROL
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING APPROXIMATELY 75 MPH, THE "REDUCE POWER" WARNING MESSAGE SUDDENLY DISPLAYED AS THE SPEED DECREASED TO 35 MPH. THE VEHICLE WAS TAKEN TO DAVE HALL INC. CHEVROLET BUICK (2589 S. VAN DYKE RD, MARLETTE, MI) FOR DIAGNOSTIC TESTING AND REPAIRS, BUT THE CONTACT DID NOT KNOW THE SPECIFICS OF EITHER. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111805July 16, 2018
ENGINE
LESS THEN 10,000 MILES IN THE CAR AND THE CHECK ENGINE LIGHT HAS COME ON. THERE HAD NOT BEEN AN ISSUE WITH IT AT ALL UNTIL TODAY WHEN I STARTED MY CAR AFTER WORK.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111281July 13, 2018
STRUCTURE:BODY
RIGHT REAR DOOR WILL NOT OPEN FROM INSIDE OR OUTSIDE DUE TO DEFECTIVE LATCH. THE ORIGINAL LATCH, THE FIRST REPLACEMENT LATCH AND THE SECOND REPLACEMENT LATCH DO NOT ALLOW PASSENGER TO EXIT THE VEHICLE AS THE DOOR IS STUCK SHUT. THIS IS DANGEROUS IS SOMEONE NEEDS TO EXIT THE VEHICLE QUICKLY. LOCAL CHEVY DEALERSHIP WILL REPLACE THE SECOND LATCH THIS MONTH (JULY 2018). THE PROBLEM HAPPENS WHEN THE CAR IS STATIONARY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11111613July 12, 2018
UNKNOWN OR OTHER
WHEN DRIVING THE VEHICLE AT SPEEDS ABOVE APPROX 25 MPH WITH THE REAR WINDOWS OPEN, THERE STARTS A VERY LOUD CONSTANT NOISE ALONG WITH THE ROOF PANEL VIBRATION THAT CAUSES A DISTRATING NAUSEA AND HEADACHE, AND VOICE MODULATION WHEN CONVERSING WITH PASSENGERS. YOU ARE FORCED TO RAISE THE WINDOWS TO PREVENT HEADACHE. IF ONLY ONE WINDOW IS OPEN THE NOISE IS STILL PRESENT BUT TO A LESSER AMOUNT. DEALER SERVICE ACKNOWLEGES BUT CLAIMS NOTHING CAN BE DONE ABOUT IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11104283June 27, 2018
AIR BAGS
TL* THE CONTACT OWNS A 2018 CHEVROLET EQUINOX. WHILE DRIVING 35 MPH, ANOTHER VEHICLE DROVE THROUGH A TRAFFIC LIGHT AND CRASHED INTO THE SIDE OF THE CONTACT'S VEHICLE. THE CONTACT STATED THAT THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED INJURIES TO THE BACK, WHICH REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS TOWED AN INDEPENDENT MECHANIC TO BE REPAIRED. RED WING CHEVROLET BUICK CADILLAC (2500 US-61, RED WING, MN 55066, (651) 388-4777) WAS INFORMED OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 9,500.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11100461June 7, 2018
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, UNKNOWN OR OTHER
TAKATA RECALL -CAR ENGINE LIGHT IS COMING ON NOW ON 3 SEPARATE OCCASIONS ONCE ON HIGHWAY ONCE IN. SIDE STREET AND THEN IN AFTER JUST STARTING CAR . HAS BEEN SERVICE NOW ALL 3 TIMES AND EMU SYSTEM WAS FULLY REPLACED . IT WILL GO INTO SAFETY MODE AND THERE IS A VERY STRONG SMELL OF GAS. THE ENGINE THEN RUNS HIGH AND CAR LOCKS UP. THE CAR IS FEELS LIKE IT IS STRESSING AT EVEN 35 MILES BEFORE THE ENGINE LIGHT APPEARS. I HAVE SERVICE PAPERWORK FROM THE FIRST TWO SERVICES AND PICTURES OF THE CAR IN SAFETY MODE. IT IS CURRENTLY IN THE SERVICE DEPARTMENT AGAIN FOR THE 3RD TIME NOW. PURCHASE THE CAR ONLY 5 MONTHS AGO . ONSTAR PICKED UP ON HIGHWAY 5.30.18 , PICKED UP FROM SERVICE THEN ON 6.2.2018, HAD CAR FOR 2 HOURS CAR WENT BACK INTO SERVICE SAME DAY 6.2.2018 BACK TO DEALERSHIP, PICKED BACKUP 6.5.2018 AND THEN BACK IN DEALERSHIP 6.6.2018 FOR ON GOING ISSUES AND STILL THERE WITH NO RESOLUTION AT THIS POINT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11097055May 21, 2018
ELECTRICAL SYSTEM, ENGINE
I PURCHASED MY VEHICLE OCT 31,2017 AND WITH IN THE FIRST TWO MONTHS THE CHECK ENGINE LIGHT CAME ON AT 1,400 MILES. I TOOK MY VEHICLE INTO THE DEALERSHIP IT WAS PURCHASED FROM IMMEDIATELY AND WAS TOLD NOTHING WAS MECHANICALLY WRONG AND IT WAS OKAY TO CONTINUE DRIVING WITH THE LIGHT ON. IT EVENTUALLY WENT OUT ON ITS OWN JUST TO COME BACK ON A MONTH LATER, I AGAIN TOOK IT TO THE DEALERSHIP THIS TIME TO BE TOLD I NEEDED A NEW VACUUM BRAKE BOOSTER PIPE. AFTER THE PART WAS REPLACED THE DEALERSHIP THEN TOLD ME I NEEDED TO HAVE THE BRAKE BOOSTER PRESSURE SENSOR REPLACED. THREE DAYS AFTER THE SENSOR WAS REPLACED THE CHECK ENGINE LIGHT WAS BACK ON AT THIS POINT THE DEALERSHIP HAD NO MORE ANSWERS AND WAS REPORTING MY ISSUE TO GM AND HAVING ONE OF THEIR TECHNICIANS LOOK AT MY VEHICLE. I BROUGHT MY VEHICLE BACK IN FOR A FOURTH TIME BECAUSE THE LIGHT CONTINUES TO TURN OFF AND ON INTERMITTENTLY AND DUE TO MY KNOWLEDGE OF THE LEMON LAWS ON A BRAND NEW VEHICLE GM IS NOW INTERESTED IN PURCHASING MY VEHICLE BACK AND TO THIS DAY THE TRANSACTION HASN'T HAPPENED BECAUSE I FEEL AS THOUGH I AM BEING PENALIZED FOR THEIR ERROR. THE LIGHT STILL GOES OFF AND ON AND I'VE NOW HAD THE VEHICLE FOR SEVEN MONTHS AND THERE STILL ISN'T AN ANSWER AS TO WHY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096457May 17, 2018
WHEELS
MY FLEET CONSISTS OF 40 2018 EQUINOX I HAVE HAD TO PUT TIRES ONTO 26 WITH UNDER 20K MILES, HAVE HAD 7 ALIGNMENTS CHECKED AND ALL WERE OFF, BAD ON THE BACK. AS MUCH AS .38DEG TOE 1.3DEG CAMBER. ALL ISSUES SEEM TO BE IN THE REAR END.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11096536May 17, 2018
WHEELS
REAR TIRES WEARING OUT AT 15000 MILES, HAD CAR ALIGNED REAR RIGHT TOE 0.13IN TOTAL TOE ON REAR 0.17
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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