Chevrolet Equinox Complaints (2025)

407 consumer complaints on file.

#11680143August 12, 2025
ELECTRICAL SYSTEM, POWER TRAIN, UNKNOWN OR OTHER
Telematics module stopped working out of nowhere and drains my battery to my vehicle. Had to have the vehicle towed to nearby dealship. Huge safety hazard as it is essentially the brains to my computer. App doesn't work without it, battery doesn't work and can't even get inside vehicle with key fob. Please issue recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679898August 11, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
NHTSA Safety Complaint (Loss of Emergency Connectivity) Subject: 2025 Chevrolet Equinox EV — OnStar/telematics failure disables Emergency Services & Automatic Crash Response; part on national backorder VIN: [XXX] Make/Model/Year: Chevrolet Equinox EV, 2025, RS trim Mileage at first occurrence: 4000 Date problem first occurred: [XXX] Frequency: Continuous (services remain unavailable) Injuries/Crashes: None to date Component(s) affected: Electrical system — telematics/communication (OnStar); emergency calling/SOS; crash notification (ACR). Description of the safety defect: The vehicle’s OnStar/Connected Services display “Services Unavailable.” The dealer diagnosed a failed telematics module. Replacement is on national backorder with no estimated timeframe. While in this condition, Emergency Services and Automatic Crash Response are disabled—the SOS button does not connect, and the vehicle will not automatically contact OnStar after a crash. Parts availability (scope/delay): My dealership and multiple GM/Chevrolet and OnStar owner forums indicate 3+ month waits for the telematics module with no ETA, leaving vehicles without emergency connectivity for extended periods. What has been done so far: Dealer confirmed module failure and opened a parts order; advised no ETA due to national backorder. Manufacturer has not provided an interim fix or loaner vehicle. Issue remains unresolved as of Aug 11, 2025. Why this is a safety concern: Loss of emergency calling and crash notification defeats safety features marketed as critical for post-crash response. Owners cannot rely on the vehicle to summon help after a collision or medical emergency. Requested NHTSA action : Track this failure and parts unavailability, assess scope, and determine whether a safety investigation or recall is warranted. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679696August 10, 2025
VISIBILITY/WIPER
There is a very dangerous glare-reflection of the dashboard on the windshield whenever it is sunny. It is difficult seeing pedestrians, bicyclists and oncoming cars. We have had this car for a few days.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679715August 10, 2025
STRUCTURE:BODY, UNKNOWN OR OTHER
Discovered water underneath passenger footwell carpet, causing a musty and mildewy smell. Many reports of similar discoveries online prompted the initial search. Safety concern is mold growth and rust. Dealer was unable to replicate issue after two attempts (ran through car wash, hose over windshield, ran A/C for extended period, checked AC condensate drainage). Dealer dried up water and carpet and told owner to monitor. Owner pulled up carpet to do own investigation after the second failed attempt by the dealer. Confirmed dry before starting investigation on warm sunny day (no rain). Owner found leak in passenger footwell underneath black access plate that only appeared with A/C usage AND during/after driving, not while car was stationary. Owner brought vehicle back to dealer. Dealer removed black access plate and confirmed leak was coming from a compromised body seam weld. Dealer repaired the failed body seam and no water intrusion has been seen by owner since repair was completed. Owner still has concerns about underlying cause of where water was coming from - theory is that condensation is forming ON the the A/C lines and is pooling somewhere in the body then sloshing around while the car is moving, causing further potential for water related issues, including rust.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679267August 8, 2025
SERVICE BRAKES, POWER TRAIN
On two occasions as I have pulled in to park this vehicle, while pressing brake the car lurched forward. The first time no damage happened however the second time damage occurred. While pressing the brake as hard as I could would not stop the lurching car. None of the avoidance warnings helped either.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11679395August 8, 2025
UNKNOWN OR OTHER
At certain times of the day and depending on the lighting, the dashboard of my vehicle, has a very significant reflection that interferes with my ability to see through the windshield clearly. This puts myself and those in my path at risk of injury or death. I have contacted the person who sold me the car but he has not responded. I have read numerous online accounts of the same concern. GM is aware of the issue and chooses to do nothing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678962August 7, 2025
UNKNOWN OR OTHER
What component or system failed or malfunctioned, and is it available for inspection upon request? The air conditioning (AC) condensate drain system is either blocked, misrouted, or improperly sealed, causing AC condensation to pool and leak into the front passenger-side footwell through the factory floor sealant. The vehicle is available for inspection upon request. How was your safety or the safety of others put at risk? The continuous leak has caused significant mold growth on the interior insulation behind the passenger footwell, creating a potential health hazard for occupants, especially those with respiratory conditions or allergies. Prolonged exposure to mold inside a sealed cabin environment poses a serious risk to occupant health. Has the problem been reproduced or confirmed by a dealer or independent service center? The vehicle was brought to a dealership for this issue, but the problem persists. I later reproduced the issue myself by running the AC for 30 seconds, after which water visibly seeped through the floor seam. Mold growth was also confirmed behind the interior trim. Has the vehicle or component been inspected by the manufacturer, police, insurance representatives or others? The dealership previously inspected the vehicle but failed to resolve the issue. No other parties (e.g., manufacturer representatives, police, or insurance) have inspected the vehicle at this time. Were there any warning lamps, messages or other symptoms of the problem prior to the failure, and when did they first appear? There were no warning lights or messages. The only symptoms were damp carpet in the front passenger footwell and a persistent musty odor, which appeared prior to discovering the mold and leak source.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11679188August 7, 2025
VISIBILITY/WIPER
I purchased my 2025 chevy equinox in January of 25. In March I noticed some distortion on the passenger side of my window while making a right turn. I have had the windshield replaced twice by chevy/gm. Both replacements have the same issue. The dealership pulled up a new 25 or 26 equinox to find it has the same issue. The local chevy/gm rep claims, even without seeing my vehicle, that this is with tolerances/spec. This is a safety issue as it distorts my vision.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678138August 4, 2025
VISIBILITY/WIPER
The reflection of the dash design onto the windshield is a major hazard and can at times entirely obscure visibility of the roadway ahead.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678378August 4, 2025
VISIBILITY/WIPER
Issue Description: While driving during daylight hours, especially when the sun is positioned at a certain angle, I have observed an intense reflection from the dashboard onto the inside of the windshield. This reflection is bright and widespread, directly obstructing my field of vision and making it difficult to see the road ahead clearly. The glare is particularly noticeable on clear or sunny days and significantly increases the risk of an accident. This visibility issue appears to be related to the dashboard material and design, which may not adequately diffuse or absorb sunlight. I believe this condition may affect other drivers as well, potentially leading to widespread safety concerns. I respectfully urge the NHTSA to investigate this matter and consider whether this condition warrants further examination or manufacturer guidance to reduce the risk associated with glare-induced visibility loss. Please let me know if any further information or documentation (such as photographs or video recordings) would be helpful in reviewing this issue. Thank you for your attention to this matter and for your continued efforts in promoting road safety. Sincerely, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11678056August 3, 2025
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM, EXTERIOR LIGHTING
Chevy EQEV 2025 lease it in May 2025 2.7k miles With all of these error codes: ECE - Electrification Control Processor P1E00 VIC - VEHICLE INTEGRATION CONTROL U2220 VIC - VEHICLE INTEGRATION CONTROL U2221 VIC - VEHICLE INTEGRATION CONTROL U2222 VIC - VEHICLE INTEGRATION CONTROL U2223 VIC - VEHICLE INTEGRATION CONTROL U2224 VIC - VEHICLE INTEGRATION CONTROL U2225 VIC - VEHICLE INTEGRATION CONTROL U2226 VIC - VEHICLE INTEGRATION CONTROL U2227 VIC - VEHICLE INTEGRATION CONTROL U2228 VIC - VEHICLE INTEGRATION CONTROL U2229 This was on Friday 08/01/2025 for the above message Today Sunday 08/03/2025 The dealership couldn’t get it right, so I drove it to work. Now, it won’t even start, and the battery was only at 73%. I can’t help but imagine my car stopping in the middle of the road. I would have died. My high-voltage battery isn’t even being recognized by the system. This is a highly safety hazard. If this happens on the highway, I would have been killed. Something is wrong with a less than 3 month old car.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676843July 28, 2025
VISIBILITY/WIPER
The harsh angle of the windshield and the semi-reflective nature of the dash leads to extreme reflections during sunny conditions. This is a safety hazard that can lead to dangerous situations due to the grey/white blocks and stripes in the drivers vision. This is a widely documented issue with Equinox EVs 2024 and beyond.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676637July 28, 2025
VISIBILITY, BACK OVER PREVENTION
The contact owns a 2025 Chevrolet Equinox. The contact stated that while driving at undisclosed speeds, the glare of the sun entering through the windshield was distracting while driving. Neither a dealer nor an independent mechanic was contacted. The contact stated that after shifting to drive(D), the rearview camera failed to turn off as needed. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11676200July 25, 2025
VISIBILITY/WIPER
If the sun hits the windshield just right, the reflected glare from dash on the windshield makes it dangerously difficult to see the road. Sometimes it is so blinding that I have to slow down well below the speed limit which is also dangerous.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675631July 23, 2025
VISIBILITY/WIPER
There is severe glare across the entire windshield, caused by the highly reflective surface of the dashboard. This is making it hard to identify small and medium objects in the road such as small cars, bicyclists, pedestrians and street signs. I have noticed my visibility and reaction time is significantly impaired despite staying focused and attentive to my surroundings. It is always reproducible on sunny and partly sunny days; it is often reproducible on cloudy and overcast days. The dash is available for inspection. I've notified the dealership and am awaiting their response. There is no other way to know the problem exists until driving in sunny conditions which was first noticed one day after receiving the car from the dealership.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675398July 22, 2025
SERVICE BRAKES
Vehicle may be involved in GM Service Update N252494220 , Reduced Brake Performance. I cannot get a response from Chevrolet if the vehicle is part of the brake problem issue. Based on the information provided, this should be escalated to a recall. I also have not been able to get an answer from the selling dealer. Per the information in the Service Update bulletin, the vehicle was not to be sold until it was inspected for the problem.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11675016July 21, 2025
VISIBILITY/WIPER
Windshield has HEAVY glare being reflected from sunlight hitting the dashboard. Almost looks like the entire windshield has a heads up display activated, except it's useless and just my dashboard. This significantly impacts visibility.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674390July 17, 2025
VISIBILITY/WIPER, UNKNOWN OR OTHER
The glare on the windshield and side mirrors from the dashboard/vents is unsafe. When driving during the day, I’m unable to clearly see out of windshield and side mirrors, views heavily obstructed by the glare off the interior surfaces of my car. Tinting the windows hasn’t helped the situation at all. Driving with the windows down, helps with the wide mirrors but the windshield glare is so fucked. I wouldn’t have bought this damn car if i test drive it during the day. How does this pass inspection? These cars shouldn’t be on the road in their current state
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11673868July 16, 2025
VISIBILITY/WIPER
the relection of the dashboard on to the inside of the windshield is so bad sometimes your vision is obscured
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11674014July 16, 2025
ENGINE
We purchased the vehicle New. Within approx. 300 miles started to hear a bearing noise intermittently while driving. We returned to the dealership to have it diagnosed. We were advised that the could not duplicate it. A few days later the noise was brominate while driving at highway speeds. Returned to the dealer. We were told that it was caused by the Active Noise Cancelling system and that they performed an update(per GM service bulletin) to the control module to correct it. Picked up the vehicle. Driving around town no issue. Driving at highway speeds the noise would come and go. On June 14, 2025. while driving on the highway at 70 MPH the engine shut down. My wife and daughter were in the vehicle in the middle lane of a busy highway. The dash displayed "Automatic Braking Engaged! WHILE TRYING TO GET OFF THE ROAD. The vehicle brought itself to a COMPLETE STOP. On The HIGHWAY and Engaged the Parking Brake Automatically. This is unbelievable and extremely Dangerous. How or why did some engineer think this was good idea for the vehicle to Lock Itself down ON THE ROAD!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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