Chevrolet Equinox Complaints (2025)

407 consumer complaints on file.

#11688573September 20, 2025
VISIBILITY/WIPER
During the day a strong glair from the dash obscures the driver's ability to see out the front windshield. I have noticed this several times and on one occasion kept me from seeing a man walking on the side of the road until he was next to my front wheel. There were no indicators letting me know someone what in front of me from the vehicle. On other occasions I have had great difficulty seeing the roadway. I took the vehicle to Victory Chevrolet in Charlotte, NC, where I purchased it, and asked them if they had a solution and was told there were no known issues and they did not have a solution. They also stated that they would not be able to recreate the issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688003September 17, 2025
VISIBILITY/WIPER
The dash grill pattern totally blinds the driver because the sun casts a reflection or glare of this dash pattern on the entire windshield. I have come close to hitting a child in residential that was riding his bike that I didn't see because of the reflection that blinded me. Luckily, I was traveling slow enough he moved in time. I didn't see him until the side window after he moved and I drove past.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687942September 17, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
Driving down rural highway (Interstate 43 in northern Walworth County, WI, divided access restricted freeway) the car panic braked with no car or obstacle in front of it. No warning sign, no error message, called Onstar and they reported no faults, took to Chevrolet dealership and they reported no issue. Car also has had phantom alerts from the forward collision warning system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687936September 17, 2025
FUEL/PROPULSION SYSTEM, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, BACK OVER PREVENTION: WARNINGS
Vehicle was being parked in garage when it accelerated in reverse, on it's own, very quickly. Fortunately I was able to avoid colliding with any thing behind me by braking in time. I then shifted into drive when vehicle accelerated forward, on it's own again, very quickly. I was not able to brake before vehicle crashed into concrete garage wall, severely damaging front end. Vehicle is still under warranty, and I intend to have dealership haul it in for repairs. I have found other drivers complain on the Internet of experiencing the exact same issue as I described above. This model, Chevrolet, Equinox, 2025 is not safe to drive!
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11687656September 16, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Car randomly brakes hard when traveling at highway speeds with adaptive cruise control active. Happens about once a day.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687691September 16, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Automatic emergency braking engaged when there was no risk of a collision. I was in a roundabout (traffic circle) when the brakes suddenly engaged, nearly stopping my car. There was a car yielding to roundabout traffic ahead of me (waiting for me to clear before entering the roundabout). I was nearly rear ended by another car due to the sudden braking. I then disabled the automatic emergency braking feature to avoid similar “phantom” collision detections.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687737September 16, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING, FORWARD COLLISION AVOIDANCE: WARNINGS
Phantom braking at high speeds when there is no reason to stop. Had happened at lower speeds too and around turns.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11687451September 15, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: WARNINGS
I was pulling into the parking lot of my job. The one pedal driving mode was on, and my vehicle was not slowing down like it generally does. So, I immediately stepped on the brake, and it still didn't slow down, it felt like a brick, I stepped on it harder. It still did not stop! I ran into the barn/building I work in. I was terrified!! What if there was a person there, or another car, or kids playing, etc. I immediately called the Chevy Dealership in Woodland at 8am, they had me tow the 2025 Equinox to them. I just talked to them at 4:30pm. They said there were no messages with regard to the braking system. They said they would install the update, and would continue to diagnose the problem. I do not feel safe in this vehicle, it poses a significant risk as a driver!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686426September 10, 2025
VISIBILITY/WIPER
The dashboard has lines on it that causes significant glare during the day and in sunlight. It is difficult to see out the windshield when driving or to see pedestrians.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685991September 9, 2025
UNKNOWN OR OTHER
The onstar module in the vehicle has not worked in two months. Its the only way the vehicle can receive updates and many safety features linked to it. No Help or response from GM or Dealership. They just say we don't have an ETA and its a waiting game. Note, no software updates can be installed without this service.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11686160September 9, 2025
VISIBILITY/WIPER
Glare on the windshield from the reflected dash can be quite profound on sunny days. At times, when the sun is at a particular angle during late afternoon, the glare makes driving in congested city traffic very difficult due to a nearly opaque view through the glass. A perfect image of the dash blocks the driver's view of near objects, especially people walking on front of the vehicle.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685773September 8, 2025
POWER TRAIN
Vehicle rolls back very often when in drive. Even holding down the brake at a hill then hitting the accelerator it still rolls back. When in cruise control and I take over it also tends to make the vehicle jump when the vehicle takes back over. Overall harsh riding. Feels like it’s all coming from that CVT. Dealer says that it may be an issue but can’t replicate it unless it stays there with them for a while until they can replicate the issue. There have been incidents where I’ve almost rolled back and hit other vehicles due to this cause. The vehicle has not been inspected by anyone. No warning lamps or anything on the vehicle
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685760September 8, 2025
ELECTRICAL SYSTEM:INSTRUMENT PANEL:SPEEDOMETER/ODOMETER
Odometer Fraud. The contact purchased a 2025 Chevrolet Equinox. The contact stated that the vehicle was purchased at 66 miles. The contact stated that while driving the vehicle and approaching 100 miles; the odometer rolled over to 1,000 miles. The vehicle was taken back to the dealer where the vehicle was inspected and the contact was informed that based on the oil life, the vehicle had been driven over 1,000 miles. The vehicle was taken to several other dealers who came to the same conclusion. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 66; it was later discovered that the mileage was over 1,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11685311September 5, 2025
ENGINE
The contact owns a 2025 Chevrolet Equinox. The contact stated that while depressing the brake pedal, the engine revved to a higher RPM unexpectedly. The contact stated that the failure had occurred on several occasions, and the brake pedal needed to be depressed very hard while attempting to stop the vehicle. The contact stated the vehicle had started independently two to four times in a row. No warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 14,417.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684930September 4, 2025
FORWARD COLLISION AVOIDANCE
The contact owns a 2025 Chevrolet Equinox. The contact stated that while driving approximately 35 MPH, the vehicle independently activated the brakes. The contact stated that the vehicle stopped unintendedly. There was no warning light illuminated. The vehicle was taken to a local dealer. The dealer was unable to detect any fault codes and was unable to determine the cause of the failure. The vehicle was not repaired. The contact stated that the failure was intermittent and had first occurred in a parking lot while driving at approximately 10 MPH during the failure. The manufacturer was not informed of the failure. The failure mileage was approximately 11,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684466September 2, 2025
VISIBILITY/WIPER
Can't see out of the front windshield due to extreme glare from the dash design.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684502September 2, 2025
UNKNOWN OR OTHER
2025 Chevy Equinox - beginning of July, i got back to my car at the airport and it would not turn on. nothing happened and i had to call onstar with my cell phone. a tow truck was sent and my 2025 Equinox (which i bought end of Oct 2024) with only 8000 miles, was towed to Chevy dealership. the next day the dealership said it was a faulty battery and they replaced it. i went to pick up my car and then a couple weeks later i tried to autostart my car and it did not respond. I called Onstar from my phone to talk with them and then they asked me to go to my car and push the button. it was green however it was not responding. i was told to take it into the dealership and tell them i am having an onstar issue and it wasn't responding. I took my car 3 weeks ago (Aug 11th) sat for 4 hours waiting on my car only to be told that they were not able to fix it. that my entire onstar system needs to be replaced. they said they ordered it but that it was back ordered and do not know when it will be in. and to call in 2 weeks to see if there were any changes. i called 3 weeks later and still they had nothing new to tell me except that they don't know anything. from reading online i see that this onstar module issue had contributed to other issues with the car. i knew that there was an issue that triggered the battery to completely die. and with all the other people that have said they have had issues , it is very apparent that this caused my battery to die. Now i am still paying for onstar but not able to use it. i am obviously paying my payment on my car without being able to use all functions of the car. I am at a total loss on what to do next.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684495September 2, 2025
ENGINE AND ENGINE COOLING
The contact owns a 2025 Chevrolet Equinox. The contact stated that after starting the vehicle, the check engine warning light illuminated. In addition, while driving at various speeds, the check engine warning light illuminated. The vehicle was taken to the dealer. The vehicle was not diagnosed or repaired. The contact stated that the failure persisted. The manufacturer was not notified of the failure. The failure mileage was unknown.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684322September 1, 2025
POWER TRAIN, VEHICLE SPEED CONTROL, SERVICE BRAKES
Phantom braking at speed: I have experienced more than one alarming instances of "phantom braking at speed" where the vehicle unexpectedly brakes, all wheels locked, and violently skids on the pavement. This is a very alarming occurrence to driver and passengers as well as to drivers of other nearby vehicles. Specifically, this first occurred without warning on [XXX] on [XXX], traveling at 30 mph. The wheels then unlocked spontaneously after 2 to 4 seconds. This is potentially a significant and intolerable life-safety issue. When a car suddenly and unexpectedly slams on its brakes, it can create a dangerous situation for both the driver and passengers and others on the road. This could lead to a rear-end collision if the driver behind my Equinox vehicle does not have enough time to react; this may also result in Driver panic and overcorrection: The startling nature of the Phantom Braking can cause the driver to potentially swerve into another lane or oncoming traffic. The Phantom Braking again occurred on the afternoon of [XXX] on [XXX] in SLO while driving at 40 mph past [XXX]. Loss of confidence: Repeated incidents of phantom braking have eroded this driver's trust in the vehicle's safety features, which could lead to ignoring legitimate warnings in the future. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11684340September 1, 2025
SERVICE BRAKES
When you hit the brakes on hurry car don’t stop it rolls and take longer to engage. Was involved on a rear end accident because of saw the car in front stop press the brake and suv just slow down but keep rolling forward.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0

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