Chevrolet Equinox Complaints (2025)

407 consumer complaints on file.

#11695861October 27, 2025
FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
Yesterday the car was moving forward at 2-3 mph, when the brakes suddenly engaged without warning, bringing the car to a sudden stop, violently enough that I thought I had been in a collision. However, there were no cars behind me, and the car in front was about 20 feet away, also moving forward slowly. No pedestrians were in view. A light mist was falling, but otherwise the weather and visibility were fine. If there had been a car close behind me, or if this had happened on a highway, a serious accident could have resulted. A quick internet search shows that this problem has been reported by other Equinox owners, and the only apparent fix is to disengage the automatic braking system. This is a safety issue (both the unexpected braking problem itself and the unsafe fix of disengaging a major anti collision feature), and warrants a recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695881October 27, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
On 10/26/25 at approximately 3:40pm while on a freeway (traveling approximately 65mph) with no traffic or cars in close proximity for the automatic brakes to be engaged, the 2025 ev equinox slammed its brakes on its own without driver braking. This caused whiplash to be experienced by two of the three passengers and it felt like we were rear ended but no cars were around. This is very dangerous. Had there been car behind me this would have caused serious accident.
Crash:
No
Fire:
No
Injuries:
2
Deaths:
0
#11695468October 24, 2025
UNKNOWN OR OTHER
Telematics module failure. Causes GPS to provide erroneous navigation prior to complete failure. Started as 1/2 mile, then grew to over 30 mile deviation from actual location. The module also takes out several safety and monitoring systems monitored by OnStar. All in-car communications are lost, which means driver has to revert to using a cell phone directly for basic functions proved through infotainment system.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11695224October 23, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
Electrically, the time will not stay set at the correct time.Nor will the date. Other issue is there will be a loud roaring sound when driving. This happens frequently, there are no codes that pop up. No, one is sure what the loud roaring is.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694787October 21, 2025
VISIBILITY/WIPER
When driving with the sun in front of me, the reflections from the front dash on the windshield makes visibility very poor.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11694722October 21, 2025
VISIBILITY:SUN/MOON ROOF ASSEMBLY
The contact owns a 2025 Chevrolet Equinox. While the contact's wife was driving at an undisclosed speed, there was an abnormally loud sound coming from the vehicle, and the front sunroof panel fractured. The contact's wife had described the loud sound as like a loud gunshot. The contact stated that the sunroof glass had fractured without impact to the sunroof. The vehicle was taken to the dealer, where the contact was informed that the sunroof needed to be replaced. The vehicle was in the process of being repaired. The manufacturer was made aware of the failure but provided no assistance. The contact was advised to contact the NHTSA Hotline to report the failure. The failure mileage was approximately 13,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693602October 15, 2025
ELECTRICAL SYSTEM
OnStar telematics unit stopped working with no notification in the infotainment system. The LED light remained GREEN in color advising me that the OnStar system was working. Hundreds of people reporting the same issue across multiple GM vehicles. My vehicle has been at the dealership for almost two weeks and there is no ETA on when the replacement part will be received from GM. This is a known problem component that should have initiated a safety recall. Due to the non operation of the OnStar system, we no longer have access to the emergency notification if involved a traffic collision. We also no longer have access to the stolen vehicle tracking system. NHTSA needs to investigate this issue, especially since GM is taking their time with getting replacement parts to dealerships.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693082October 13, 2025
SERVICE BRAKES, FORWARD COLLISION AVOIDANCE: AUTOMATIC EMERGENCY BRAKING
I have driven the vehicle 13,000 miles without incident. However, twice this week, once moving forward and once backward, the emergency parking brake engaged without warning, bringing the vehicle to an abrupt stop. In both cases it was daylight, clear weather, with no visual indication of an obstacle in the vehicle's path. In response I have turned off its automatic braking/collision avoidance features and will see if that solves the problem. What is concerning, however, is that this did not occur for 13,000 miles, and then abruptly started.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11693146October 13, 2025
FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
My vehicle seemed to accelerate when pulling into a parking spot at my work. It then launched over the curb sending me rolling down the hillside several feet. I required extraction and the car is now totaled. I am available to explain more and share pictures at your convince.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11692048October 8, 2025
VEHICLE SPEED CONTROL:ACCELERATOR PEDAL
The contact owns a 2025 Chevrolet Equinox. The contact stated that while driving approximately 65 MPH, the vehicle stalled unexpectedly. There was no warning light illuminated. The contact stated that the accelerator pedal was depressed and traveled to the floorboard. The vehicle was able to be restarted. The vehicle was taken to a dealer, but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 6,500.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691541October 6, 2025
SERVICE BRAKES
Traveling down a gravel road, down hill with security gate at bottom of hill. Traveled 100's of times. starting going down hill and used brakes to slow, no slowing. Pushed harder and still no slowing. As hard as possible and hit the gate lots of damage to car. It was as if there were no brakes. In fact I think the car speeded up and the brakes released all the way.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11691696October 6, 2025
VISIBILITY/WIPER
While driving the vehicle there is a glare on the windshield that prevents the ability to see through the windshield. It is almost total obstruction from safely viewing out of the windshield. Totally blinding the driver.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11691327October 4, 2025
VISIBILITY/WIPER
As reported by many before, the glare off the dashboard is a safety issue, disrupting visibility and potentially causing collisions with unseen objects. The TSB #25-NA-069 relating to this issue was installed on my car, but the cabin now looks cheap, reducing the overall value of the car. The pad that was installed cannot be considered permanent, since it is easily removed by the owner. The 2026 model has redesigned the dashboard so the glare problem has been remedied.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690635September 30, 2025
VISIBILITY/WIPER
My windshield has had distortion since I bought it (11/27/2024) and I finally took it to the dealership to get it replaced (09/30/2025). After replacing it they notify me that the new windshield also came with distortion and that unfortunately there is nothing they can do until GM (General Motors) puts something out about it. They said they compared it to the other vehicles and they're all like that but it's not as "bad" as it use to be. The fact that there is no fix and I just have to deal with a brand-new car that causes headaches from how much I have to focus my eyes to be able to see is ridiculous. I don't understand how they're just ok with letting all their customers drive with glares in their windshields and all they can say is "well there's nothing we can do" it's completely unsafe.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690230September 29, 2025
WHEELS, UNKNOWN OR OTHER
Over-torqued lugs, broken wheel studs, safety issue
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690070September 27, 2025
VISIBILITY/WIPER
The front dash reflects on the windshield to the point where it is impossible to see the roadway clearly while driving.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11690100September 27, 2025
VEHICLE SPEED CONTROL, FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL, FORWARD COLLISION AVOIDANCE: WARNINGS
On star Telematics is not working the issue is effecting GPS and most importantly the adaptive driving system including cruise control system. I have stopped using these services to due an intermittent failure while driving. The adaptive cruise will disengage itself. Also the collision avoidance system will initiate braking randomly. I was told that the replacement parts are not available and or “extremely long wait time”. I’m not comfortable driving this vehicle and have no options but to continue until the lease is up.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11689196September 23, 2025
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
The vehicle had a fault in its GPS and it also had no communication with emergency assistance. This also caused battery problems that generated on two occasions that the vehicle did not start
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688920September 22, 2025
VISIBILITY
The contact owns a 2025 Chevrolet Equinox. The contact stated that during a heatwave, the vehicle was parked, and the contact became aware of a "S" shape crack starting from the driver’s side upper windshield. The contact observed multiple reports with other consumers with identical cracks. The vehicle was repaired by a mobile technician. The manufacturer was notified of the failure and a complaint was filed. The contact stated that while looking out of the passenger’s side windshield, the view was distorted. The vehicle was not diagnosed or repaired. The failure mileage was 21,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11688566September 20, 2025
VISIBILITY/WIPER, SEAT BELTS, ELECTRICAL SYSTEM
Since May 2025, my 2025 Chevrolet Equinox EV has experienced repeated electronic malfunctions with the central display and instrument cluster. The screens have frozen, flickered, and rebooted multiple times while driving. On one occasion at approximately 75 mph, the entire display and instrument panel shut down and did not return for about two minutes. The vehicle continued to respond to steering, brakes, and propulsion, but I was driving completely blind with no speedometer, warnings, or navigation. I slowed down and exited the highway to give myself space and carefully made it home. This was extremely stressful and left me concerned for my safety and my family’s safety. In another incident while stopped at a traffic light, the system froze while music was playing and the vehicle became unresponsive. It only restarted after I shifted into Park and restarted the car. The “Buckle to Drive” safety feature has also failed twice. This feature was enabled, but the vehicle allowed me to shift into Drive without the seatbelt engaged. In the most recent case, I drove for about five minutes before the reminder appeared. I have video evidence of this failure. In July 2025, the vehicle lost all connectivity (OnStar, GPS, and remote functions). This issue was eventually fixed, but I had to drive for several weeks without these features while waiting for a backordered part. The vehicle has been at the dealer since July 14, 2025. Many internal components have already been replaced, and one part is still on backorder. There were no warning lamps or error messages before the failures occurred. I am not confident that these problems have truly been resolved, because if such issues can happen with an extremely new vehicle, it raises serious concerns about what to expect from the long-term reliability and safety under warranty.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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