Chevrolet Cruze Complaints (2015)

253 consumer complaints on file.

#11257176September 22, 2019
ELECTRONIC STABILITY CONTROL (ESC), ELECTRICAL SYSTEM, ENGINE
I GOT MY CHEVY CRUZE LESS THAN 3 YEARS AGO. ON TUESDAY MY CAR TURN ON THE ENGINE LIGHT. WHEN I WAS DRIVING MY CAR STARTED SHAKING,LINKING AND SMOKING IN THE MIDDLE OF THE HWY. I WENT TO THE LEADER ON THURSDAY BECAUSE I GOT SCARED. DENNY TOLD I CANNOT DRIVE MY CAR LIKE THAT FOR MY SAFETY. I LEFT MY CAR IN THE LEADERSHIP. IT'S BEING 4 DAYS WITHOUT ANSWER. MY CAR HAVE FULL GUARANTEED AND THEY OFFERED ME A COURTESY CAR. SO THERE ME WITHOUT ANSWERS AND NOT CAR. I WENT TO THE LEADER AND DENNY ANSWER IT THAT THEY DON'T KNOW WHEN THE CAR GOING TO BE FIX, BUT THAT IF I WANT I CAN TAKE THE CAR WITH ME. I JUST CAN BELIEVE NO ONE CARE ABOUT THE CUSTOMER SAFETY. HE TOLD ME I COULDN'T DRIVE MY CAR LIKE THAT NOW HE DOESN'T CARE IF I GET INTO AN ACCIDENT WITH A CAR THAT SHOULDN'T BE DRIVE. THEY JUST WANT ME TO APPLY FOR A NEW CAR. WHEN I DON'T NEED A NEW CAR. I FEEL MY CAR IS STILL NEW. I ONLY HAVE IT FOR 2 YEARS AND 10 MONTHS LESS THAN 75K MILES. I NEED SOMEONE TO HELP BECAUSE THIS CAR HAVE ALL THIS RECALLS AND JUST BECAUSE I'M SPANISH AND FEMALE THEY THINK I WON'T DO NOTHING ABOUT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11257128September 21, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
MY CAR STARTED SHAKING, SMOKING AND LICKING WHILE DRIVING. AT FIRST IN THE DEALER TOLD I WON'T BE ABLE TO DRIVE THE CAR LIKE THAT. NOW AFTER 3 DAYS WITHOUT ANSWER THEY WANTS TO TAKE THE CAR WITHOUT FIXING THE CAR. I'M SCARE TO DRIVE A CAR THAT IS SHAKING. I'M VERY CONCERNED ABOUT MY LIFE SAFETY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252748September 2, 2019
ENGINE
TURBO HAD TO BE REPLACED AT APPROXIMATELY 50K MILES. THE MALFUNCTION NEARLY CAUSED A SERIOUS ACCIDENT ON THE FREEWAY, AND WAS NOT DRIVABLE UNTIL FIXED. NOW, AT 73K MILES, THE VEHICLE SLOWED DOWN AFTER STUTTERING ON THE FREEWAY WHILE MY 18 YEAR OLD DAUGHTER WAS DRIVING IT HOME LAST NIGHT. CHECK ENGINE LIGHT IS ON, AND IT IS NOT DRIVEABLE AGAIN. THIS IS HOW IT ACTED THE FIRST TIME THE TURBO WENT OUT. RECENTLY I HAVE WORRIED ABOUT TURNING LEFT WHEN CARS ARE EVEN SOMEWHAT CLOSE, AS IT LOSES POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11252661September 1, 2019
ELECTRICAL SYSTEM
DOES'N KEEP TIME/WHEN YOU TURN OFF
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246751August 27, 2019
VEHICLE SPEED CONTROL
2015 CHEVROLET CRUZE. CONSUMER WRITES IN REGARDS TO UNINTENDED ACCELERATION. *LD *JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11246224August 24, 2019
SERVICE BRAKES
BRAKE PEDAL BECOMES HARD AFTER STARTING THE ENGINE ON OCCASION. FEELS LIKE THE BRAKE HAS A LOSS OF THE POWER ASSIST. AFTER STARTING THE CAR, PUT IT IN DRIVE, RELEASE THE BRAKE, VEHICLE BEGINS TO MOVE, APPLY BRAKE, BRAKE PEDAL BECOME VERY HARD WITH EXCESSIVE FORCE NEEDED TO STOP THE VEHICLE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11244975August 19, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE
WHEN STARTING THE CAR, A PREVIOUSLY USED 2015 CHEVY CRUZE LT, THE CHECK ENGINE LIGHT CAME ON AND THE MESSAGES 'SERVICE TRACTION CONTROL' AND 'SERVICE STABILITRAK' APPEARED. WHEN DRIVING, THERE WAS A NOTICEABLE REDUCTION IN ACCELERATION POWER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11242757August 9, 2019
POWER TRAIN, ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE SPUTTERED AND WAS DIFFICULT TO CRANK. ALSO, WHEN THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO RESPOND AND DID NOT MOVE. FURTHERMORE, THE CHECK ENGINE WARNING INDICATOR WAS ILLUMINATED. THE CONTACT CALLED TURAN FOLEY CHEVROLET BUICK (1123-B US 49, GULFPORT, MS 39503, (228) 206-0289), BUT THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 69,000. THE VIN WAS INVALID.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234830July 25, 2019
ELECTRONIC STABILITY CONTROL (ESC), STEERING, UNKNOWN OR OTHER
THE SCREEN GOES BLACK SOMETIMES. THE CAR SHUTS OFF BY IT SELF. IT GIVES DIFFERENT WARNINGS ONE WAS ELECTRIC STABILITY CONTROL AND THE OTHER WAS CHECK POWER STEERING. IT HAS HAPPENED WHILE DRIVING AND STATIONARY. IT HAS HAPPENED TO ME MORE THAN ONCE AND ON THE ROAD AND IN A PARKING LOT. I BROUGHT IT TO WHERE I PURCHASED IT AND THEY THOUGHT THEY FIXED IT BUT IT HAPPENED AGAIN TODAY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234188July 23, 2019
ELECTRONIC STABILITY CONTROL (ESC)
CAR WAS MOVING AND IT STARTED TO LOSE POWER, THE ELECTRONIC STABILITY CONTROL LIGHT CAME ON AS DID THE DRIVER DISPLAY WARNING. CAR HAD NO POWER AND SHUDDERED BUT DID NOT DIE. PULLED OVER AND TURNED OFF VEHICLE AND LET IT SIT FOR 5 MIN. TURNED IT BACK ON AND THE WARNING WENT AWAY, BUT SERVICE ENGINE SOON LIGHT CAME ON SOLID AND VEHICLE STILL SHUDDERS, BUT IS DRIVEABLE, IT DOES NOT STALL. HAVE AN APPOINTMENT TO HAVE IT CHECKED THIS WEEKEND.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11234287July 23, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING 50 MPH, THE VEHICLE BEGAN TO RUN HOT AND THE CHECK ENGINE INDICATOR ILLUMINATED. THE CONTACT STATED THAT THE WATER OUTLET WAS BREAKING APART AND CAUSING THE VEHICLE TO RUN HOT. THE VEHICLE WAS TAKEN TO BEST CHEVROLET (2600 VETERANS MEMORIAL BLVD, KENNER, LA 70062, (504) 315-7790) WHERE THE DEFECT WAS OFFICIALLY DIAGNOSED. THE VEHICLE WAS REPAIRED, BUT THE FAILURE CONTINUED. THE CHEVROLET MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230783July 10, 2019
ENGINE
TL* THE CONTACT OWNS A 2015 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 50-55 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE THERMOSTAT NEEDED TO BE REPLACED. ADDITIONALLY, THERE WERE MINERAL DEPOSITS IN THE ENGINE AND ALSO THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE CONTACT WAS CONCERNED THAT THERE WAS NO PRIOR WARNING TO INDICATE THAT THE ENGINE WAS OVERHEATED. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 78,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230889July 10, 2019
ENGINE, POWER TRAIN
PURCHASED NEW. REPEATED FAILURES OF COOLANT RESERVOIR, REPLACE TURBOCHARGER 2X, REPLACED WATER PUMP, TANK REPLACEMENT, INTAKE MANIFOLD, VALVE COVER AND PCV PIPE, AND NOW ANOTHER FAILURE, HEAD GASKET FAILURE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11230327July 9, 2019
ENGINE
THE CATALYTIC CONVERTER NEEDS REPLACED BUT UNABLE TO BE REPLACED DUE TO VEHICLE PARTS ARE NOT AVAILABLE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11228498June 30, 2019
AIR BAGS
DRIVING IN A TURNING LANE, AND A VEHICLE PULLED OUT IN FRONT OF ME WITHOUT LOOKING, SWERVED TO AVOID THE VEHICLE AND HIT A STATIONERY TRUCK PRETTY HARD, SUSTAINED INJURIES FROM THE ACCIDENT AND NONE OF THE AIRBAGS IN THE VEHICLE DEPLOYED. VEHICLE WAS CONSIDERED TOTALED BY THE INSURANCE.
Crash:
Yes
Fire:
No
Injuries:
1
Deaths:
0
#11220493June 16, 2019
ENGINE, FUEL/PROPULSION SYSTEM, POWER TRAIN
I HAD STOPPED AT THE STORE. WHEN I CAME OUT AND STARTED MY CAR. IT INSTANTLY MADE A LOUD WHISTLING NOISE. I OPENED THE HOOD NOTHING OBVIOUS. WHEN LEFT I PULLED OUT ON THE MAIN HIGHWAY AND IT STALLED. PROBLEM WAS THE PCV VALVE IN THE INTAKE MANIFOLD CAUSING SEVERAL OTHER MAJOR ISSUES AFTER THE FAILURE
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11220219June 14, 2019
ENGINE
VEHICLE WAS DRIVING DOWN HIGHWAY AT 45 MILES PER HOUR WHEN I RECEIVED A CHIME ALARM TELLING ME MY CAR WAS OVERHEATED. NO WARNING BEFORE THIS OF LOW COOLANT. DIAGNOSED AS A FAILED WATER PUMP. DID A GOOGLE SEARCH AND COME TO FIND OUT SEVERAL COMPLAINTS ON THIS HAPPENING TO THIS YEAR AND MAKE OF VEHICLE. MY CAR HAS 57,000 MILES ON IT AND MANY COMPLAINTS HAVE BEEN SENT OUT BY OTHERS OF THIS ISSUE. I THINK ITS TIME TO TAKE ACTION AS THIS IS OBVIOUSLY A BIG PROBLEM WITH THIS VEHICLE. I WAS PROUD TO BUY A CHEVY CRUZE AND FEEL ASHAMED OF MYSELF FPR NOT LOOKING UP ISSUES BEFORE I BOUGHT IT.VEHICLE WENT I TO LIMP MODE WITHOUT PRIOR NOTICE AND COULD HAVE CAUSE A MAJOR ACCIDENT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11219369June 11, 2019
ELECTRICAL SYSTEM, SUSPENSION
CAR OVERHEAT, THE ELECTRIC FAN ASSEMBLY WIRES MELTED AND WAS BURNING, THE FAN CEASED TO WORK, NO WARNING WAS GIVEN. THE VEHICLE WAS IN MOTION ON CITY/TOWNSHIP STREETS. THE HEATER CORE IS LEAKING, SO AFTER REPLACING ALL OTHER COMPONENTS AND A PRESSURIZED TEST, THAT IS THE PROBLEM. THE VEHICLE IS STATIONARY FOR LEAK TO BE SEEN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11218759June 9, 2019
POWER TRAIN
WHILE DRIVING, OVERHEAT ALARM ACTIVATED. ARROW ON HOT. MESSAGE SAID TURN OFF A/C IDLE ENGINE. I TURNED OFF A/C AND PLACED INTO NEUTRAL. HOT ARROW WENT DOWN. I PULLED OVER. TURNED CAR OFF FOR 15 SECONDS. RESTARTED. DROVE HOME WITH A/C OFF FOR 5 MILES WITH NO PROBLEMS. AT HOME. ENGINE NOT HOT. FLUID LEVEL. OK. I LOOKED ONLINE AND FOUND 119 COMPLAINTS FOR SAME ISSUE FOR SAME MODEL YEAR AND DOZENS FOR OTHER YEARS. WHY NO RECALL?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11217253June 1, 2019
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
THE FRONT CRANK SHAFT SEAL IS BAD. IT MAKES THE ENGINE MAKE A VERY LOUD CHIRPING NOISE WHEN IT WARMS UP. IF YOU PULL THE OIL DIPSTICK OUT IT STOPS. I'VE HAD TO KEEP MY DIPSTICK OUT SO THAT IT DOESN'T CHIRP. IT'S CAUSING OTHER ISSUES WITH CAR. LIKE STABILITY CONTROL, FUEL MILEAGE AND HAVING TO CHANGE OIL MORE OFTEN. I'VE BEEN TRYING TO GET IT FIXED BUT HAVEN'T BEEN ABLE TO. I'M AFRAID THAT IT IS DAMAGING THE ENGINE MORE THAN NECESSARY. FROM WHAT I'VE LEARNED CHEVY IS AWARE THAT THIS IS AN ISSUE WITH THE CRUZE. BUT NO RECALL HAS BEEN ISSUED TO FIX THIS. SERVICE BULLETIN P11297B, 2-2015
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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