Chevrolet Cruze Complaints (2017)

201 consumer complaints on file.

#11390829January 31, 2021
AIR BAGS, TIRES
I HAVE TWO COMPLAINTS ON ONE IS OF ALL THE LEAVES THAT ARE ON THE STREETS IN THE MONTHS FROM SEPTEMBER ON THE WAY TO DECEMBER AND WE CONFIRM THE LEAVES GATE WHERE THEY HAVE ALL KINDS OF SOLUTIONS FOR HIM AND THEY ARE LEFT IN THE MIDDLE OF THE STREETS FOR PEOPLE TO SWIPE INTO A POLE SOMETIMES LOSE LOSE IT ALL OVER AND THEN CAUSE MAJOR ACCIDENT ON ANYTHING THAT THERE IS ALSO A SENSIBLE DELAYS IN A BAG OR IN A BOX SO IF YOU WANNA END IT BECAUSE THERE ARE TOO MANY LEAVES THEY GET INTO TOWN USE ANY BECOME VERY SICK AND HOME AND FOR YOU TO CONTROL OR STEEL WHEELS WHEN YOURE DRIVING ANOTHER THING IS WHEN YOURE TRYING TO GET ACROSS MAJOR INTERSECTIONS YOURSELF 15 IN OAK CREEK AND ALSO ON BLUEMOUND ROAD IN BROOKFIELD SHOWING PEDESTRIAN CAN GET INJURED BECAUSE ITS VERY HOW DO YOU TRAFFIC THAT COMES THROUGH THERE IN YOUR EXIT IN THE HIGHWAY AND I REFUSE TO BE ANY NEED TO MOVE THE EXIT UP FROM WHERE MULTIPLE PEDESTRIAN I CANT CROSS IN GOING TO THE MALL AND THE COST TO GO OVER TO THE HOTELS ALSO I NEED TO MAKE SURE THAT THE WORST OF THE SHOVEL .ITS HARD FOR PEDESTRIANS AS WELL AS BUS DRIVERS TO GET ACROSS THE STREET BECAUSE THERES SUCH A PERFECT AND I DONT WANT TO SLOW DOWN AND I DONT WANT TO MAKE SURE THAT THEY GET INTO THE PLACE IS SAFE WERE ASKING TO BE PUT UP SIGNAGE IN HIGH TRAFFIC AREAS IN THE 20150 W. BLUEMOUND INN ON 63RD AND 60 S. LOOTING PUTTING A MAJOR SONGS FOR DRIVERS TO SLOW DOWN THIS WEEK OR IF THEY CAN MOVE THE EXIT SO THEY DONT ENTER OTHER PEDESTRIANS THANK YOU ALSO SO BUS DRIVERS CAN CHANGE LANES WITHOUT WHATEVER HAPPENED TO RUSSELL RID OF HICCUPS PEDESTRIANS BECAUSE ITS VERY HARD FOR CITY PUBLIC TRANSIT TO GET THROUGH OTHER LANES WHILE DRIVING YES AND IT ALSO LEADS TO MAJOR CRASHES WITH CITIZENS BEING IN A HURRY AND THEY NEED TO MAKE A HUGE INSURANCE CROSS AT THE CROSS LIGHT AND THAT IN THE MIDDLE OF THE STREETS AND THEY ALSO NEED WALKING SIGNS WITH NOISE SO THEY CAN HEAR AND SEE CITIZENS WHO ARE GOING TO GRAB THE STREETS BECAUSEL OF THE DOWNSTAIRS
Crash:
Yes
Fire:
Yes
Injuries:
0
Deaths:
0
#11384626December 22, 2020
ENGINE
I WAS DRIVING CHECK ENGINE LIGHT CAME ON. I IMMEDIATELY DROVE CAR HOME. GOT TENTAL. CALLED MY WARRANTY COMPANY HAD CAR TOWED TO GARAGE. HARAGEVIS MOT QUALIFIED TO REPLACE TURBO ENGINE. WAITING TIL MORNING TO FIX.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11376381November 25, 2020
STRUCTURE:BODY, UNKNOWN OR OTHER
CAME TO A STOP AT THE STOP SIGN WE CAR WOULDN'T ACCELERATE TAP THE GAS PEDAL WOULD ACCELERATE SO I PRESSED HARDER THEN CAR TAKE OFF PRESSED BREAKS CAR WOULD STOP TELL I CRASHED
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11376103November 24, 2020
ENGINE
AT AROUND 57,000 MILES SERVICE STABILITRACK MESSAGE DISPLAYED ON DASHBOARD. NEXT DAY CEL CAME ON. ROUGH IDLING. TOOK IT TO CLOSEST CHEVY DEALER TOLD IT WAS A MISFIRE IN CYLINDER 1. NEW SPARK PLUGS AND COIL PACK. DIDN'T FIX. RAN COMPRESSION TEST AND LOW COMPRESSION ON THAT CYLINDER (110 VS 220 IN OTHER 3 CYLINDERS). TOOK IT TO THE DEALERSHIP WE PURCHASED IT FROM AND FOR SURE IT'S A PISTON. REPLACING ALL 4 PISTONS N SEALS UNDER OUR WARRANTY.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375825November 22, 2020
POWER TRAIN
CLUTCH PEDAL BECAME REALLY SOFT. AT ONE POINT, IT HAD NO RESISTANCE AT ALL. I COULD NOT CHANGE GEARS WHEN THE CAR WAS ON, BUT I COULD CHANGE GEARS WHEN THE CAR WAS OFF. THE PEDAL WAS EVEN STUCK TO THE FLOOR AND WOULD NOT COME BACK AT ALL. AFTER BEING TOWED TO THE DEALERSHIP, THE CLUTCH WAS BACK TO NORMAL, BUT NOTHING WAS DONE TO THE CAR. I BELIEVE SOMETHING FROM THE TOW TRUCK MAY HAVE UNSTUCK SOMETHING. NOW THE CLUTCH PEDAL HAS A WEIRD FEELING. SOMETIMES THERE IS NO RESISTANCE BUT WHEN I PRESS IT A FEW TIMES, I GET SOME PRESSURE BACK. THE 'SWEET SPOT' KEEPS MOVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11375696November 21, 2020
SERVICE BRAKES
WITH LESS THAN 25,000 MILES ON THIS LEASED VEHICLE ALL FOUR BRAKE ROTORS WERE RUSTED TO THE POINT OF DETERIORATION AND CHIPPING. THE RUST WAS SO THICK AND ROUGH THAT IT WAS GRINDING AWAY THE PADS WITH STOPPING ABILITY SERIOUSLY DIMINISHED. ONE REAR BRAKE PAD WAS GROUND DOWN TO THE METAL SURFACE. THE DEALER WOULD NOT WARRANTY THE ROTORS AS BRAKES ARE CONSIDERED NORMAL VEHICLE MAINTENANCE. IN FACT , I WAS TOLD BY THE SERVICE MANAGER THAT AN EQUINOX WAS IN HIS SHOP WITH THE SAME PROBLEM. THAT VEHICLE'S MILEAGE WAS 19,000. THE CONDITION OF THESE ROTORS WAS ANYTHING BUT NORMAL, AS THOUGH THEY WERE MANUFACTURED USING A POOR QUALITY AND /OR POROUS MATERIAL. ON AVERAGE VEHICLE ROTORS LAST UP TO 50,000 MILES AND THROUGH TWO SETS OF BRAKE PADS. MY CLAIM IS THAT THESE SEVERELY RUSTED ROTORS ARE A SAFETY ISSUE DUE TO THE DIMINISHED STOPPING ABILITY, COMPARED TO THE SMOOTH SURFACE A ROTOR IS INTENDED TO MAINTAIN.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11365026October 18, 2020
ENGINE
64,000 MILES, CAR STARTED SPUTTERING, SERVICE STABILITRAC AND CHECK ENGINE LIGHTS CAME ON. DEALERSHIP SAID PISTON RING BROKE AND SCORED THE CYLINDER WALL BEYOND REPAIR. NEED TO REPLACE ENGINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11364479October 15, 2020
ELECTRICAL SYSTEM, ENGINE
TL* THE CONTACT OWNS A 2017 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE AT A STOP LIGHT, THE AUTO STOP MODE WAS ACTIVATED AND THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE INSTRUMENT PANEL WAS DARK. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THE VIN WAS NOT UNDER RECALL. THE CONTACT WAS INFORMED THAT AN ADVISOR WOULD CONTACT THE DEALER. THE CONTACT WAS ADVISED NOT TO MENTION THE FAILURE TO THE DEALER BECAUSE SHE HAD TAKEN THE VEHICLE FOR THE REPLACEMENT OF THE BATTERY TO VERIFY IF THAT WAS THE CAUSE OF THE FAILURE AT JENKINS CHEVROLET OF VENICE (2324 S TAMIAMI TRAIL, VENICE, FL 34293). THE FAILURE MILEAGE WAS APPROXIMATELY 18,511. *BF *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11363829October 11, 2020
STRUCTURE:BODY
OPENED TRUNK TODAY AFTER CAR WAS PARKED IN A PARKING UNCOVERED IN A NORMAL RAIN (NOT HEAVY OR SEVERE WEATHER) AND WATER WAS IN TRUNK AROUND THE BOTTOM GASKET SEAL AND DIP WHERE THE TRUNK LATCH IS. UPON FURTHER INSPECTION THE WATER HAS LEAKED INTO THE BOTTOM OF THE TRUNK WHERE THE SPARE TIRE AND BATTERY IS AND THE TRUNK LINER IS SOAKED AT THE BOTTOM WHERE IT COMES IN CONTACT WITH THE SEAL WHEN CLOSED. UNSURE AS TO WHERE THE LEAK IS HAPPENING AS NOTHING ELSE FEELS WET AROUND THE SEALS.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11361154September 25, 2020
UNKNOWN OR OTHER
I BOUGHT THIS CHEVROLET CRUZE NEW IN JULY 2017. FROM NEW, AFTER YOU DRIVE THE CAR FOR APPROXIMATELY 15 MINUTES WITH THE AIR CONDITIONER ON, THERE IS A CHEMICAL SMELL COMING FROM THE VENTS. IT LASTS ABOUT 5 MINUTES BUT MAY COME BACK WITH A LONGER DRIVE. IT IS A VERY UNPLEASANT SMELL. I TOOK IT TWO DEALERS AND HAVE WORKED WITH GM. GM ADMITS THERE IS A PROBLEM AND HAVE RELEASED PIT5726 DESCRIBING THE EXACT PROBLEM I AM HAVING, BUT THEY DO NOT HAVE A SOLUTION TO OFFER ME. I AM CONCERNED ABOUT INHALING THIS CHEMICAL SMELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11352196August 31, 2020
ELECTRICAL SYSTEM
CAR BATTERY ON VEHICLE WITH 17,000 MILES ON IT BATTERY DIED ON MAJOR STREET AND COMPLETELY LOCKED UP ALMOST EVERYTHING CAR COULD NOT BE PUSHED OUT OF WAY ON MAJOR STREET ON RAINY DARK MORNING FORTUNATELY WAS A SUNDAY MORNING WITH NOT HEAVY TRAFFIC BATTERY IS IN TRUNK AND AUTOZONE WOULD NOT PUT NEW BATTERY IN IT EVEN THOUGH ADVERTISE THAT THE WILL AAA CAME TO RESCUE WITHIN 30 MINUTES THIS CAR I WASA ON MAJOR STREET AT STOPLIGHT IN MIDDLE LANE AND HAD TO STAND OUTSIDE IN RAIN TO TRY ANDWAVE ARNS TO TRY AND MAKE SURE SOMEONE WOULD NOT REAR END ME.I WAS STOPPED AT A TRAFGFIC LIGHT WHEN IT WAS ABOUT 1 MONTH AFTER I LEASED IT ALSO CAME TO COMPLETE STOP ON SIDE STREET AND TOOK GM 3AND 1/2 HOURS TO COME AND GET IT TO TAKE TO DEALERSHIP ABOUT 3 MILES AWAY
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351766August 28, 2020
ENGINE
INTERNAL TURBO CHARGER FAILURE. NOT GETTING ENOUGH BOOST PRESSURE CONSISTENTLY. CAR WILL BE MOVING ALONG FINE DOWN THE HIGHWAY, AND THEN SUDDENLY DROP SPEED.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11351900August 28, 2020
POWER TRAIN
CLUTCH PEDAL DROPS TO THE FLOOR AND STICKS, DOES NOT RETURN. OCCASIONALLY STICKING POINT IS HIGH ENOUGH THAT IT IS STILL POSSIBLE TO SHIFT GEARS. SOMETIMES THE ENGAGEMENT POINT IS TOO LOW AND GEARSHIFTING BECOMES IMPOSSIBLE UNLESS DRIVER CAN PERFECTLY REV-MATCH AND FLOAT INTO THE GEAR. CHEVY SERVICE DEPARTMENT CAME BACK WITH TSB #PIP5558C FOR DEBRIS STUCK IN SMALL ORIFICE IN HYDRAULIC LINE AND ESTIMATED ~1500 IN REPAIR COSTS ON A CAR THAT ONLY HAS 40K MILES, AS THE CLUTCH SYSTEM IS NOT COVERED UNDER THE POWERTRAIN WARRANTY- WHY???? IT IS VERY DANGEROUS TO SUDDENLY AND WITHOUT WARNING BECOME UNABLE TO SHIFT GEARS IN A MANUAL CAR. THIS PROBLEM HAS HAPPENED TO ME ~5 TIMES IN THREE WEEKS, SOMETIMES WHILE STOPPED AT A LIGHT OR STOP SIGN AND SOMETIMES WHILE DRIVING AT SPEED. PEDAL CAN BE PULLED UP INTO NORMAL POSITION BY FOOT OR HAND BUT HYDRAULIC PRESSURE DOES NOT RETURN, THUS CLUTCH IS USELESS. THIS ISSUE APPEARS TO BE VERY COMMON AS THERE ARE NUMEROUS THREADS ON THE WEBSITE CRUZETALK.COM RELATED TO THE ISSUE AND TSB. THE FACT THAT THERE EVEN IS A TSB FOR THIS ISSUE SPEAKS TO ITS PREVALENCE. FOR GM TO IGNORE THIS DANGEROUS FAULT IN THEIR VEHICLES IS IRRESPONSIBLE AT BEST.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11342691August 1, 2020
ENGINE
VEHICLE HAS STALLED 4 TIMES NOW IN THE PAST WEEK OR SO. IT HAS PASSED INSPECTIONS AT FIRESTONE AND THE OIL CHANGE SHOP AND THERE ARE NO AREAS WITH SUGGESTED MAINTENANCE OR REPAIRS. THE VEHICLE STALLS AFTER BEING IN PARK OR HAVING MY FOOT ON THE BRAKE AND NOT MOVING, AND THEN ATTEMPTING TO ACCELERATE/MOVE AGAIN. ALL 4 TIMES I HAVE BEEN ON A LEVEL STREET OR PARKING LOT, WITH THE WHEELS STRAIGHT, AFTER THE ENGINE HAD BEEN RUNNING FOR SEVERAL MINUTES UP TO AN HOUR. I HAVE TO PUT IT IN PARK, TURN OFF THE VEHICLE, AND THEN RESTART THE ENGINE AGAIN TO CONTINUE DRIVING.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339864July 17, 2020
FUEL/PROPULSION SYSTEM, SEATS
FLUID LEAK WHEN RIDING FOR ALONG PERIOD ON INTERSTATE UNDER DASH WHERE BRAKING IS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11339234July 13, 2020
SERVICE BRAKES
I RECEIVED A WAITING NOTIFICATION STATING 'SERVICE BRAKING SYSTEM' WHILE I WAS DRIVING ON THE FREEWAY AND THEN MY CARS BRAKE PEDAL BEGAN TO STICK AND VIBRATE WHILE THERE BEING NOTHING WRONG WITH THE PADS. ROTORS, BRAKE LINES, OR BRAKE FLUID. IT COULD'VE CAUSED ME TO GET INTO AN ACCIDENT AND HURT OTHERS OR MYSELF DUE TO THIS FAULTY BRAKE SYSTEM.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11337052July 1, 2020
FUEL/PROPULSION SYSTEM
FUEL INECTORS: AT TIMES IT SEEMS THE CAR GETS SLUGGISH, AND FIGHTS TO GET GAS TO THE INJECTORS. AT TIMES, THERE ISN'T ENOUGH POWER TO KEEP THE CAR GOING. MY CAR WAS ON AN OPEN HIGHWAY WHEN I EXPERIENCED THIS ISSUE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329418June 17, 2020
STRUCTURE:BODY, ELECTRICAL SYSTEM, UNKNOWN OR OTHER
THERE IS A KNOWN ISSUES WITH THE 2016+ CHEVY CRUZE MODELS WHERE THE TOP MOUNTED BRAKE LIGHT CRACKS AND WATER LEAKS INTO THE TRUNK UNDER THE SPARE TIRE AND INTO THE BATTERY COMPARTMENT. THE WATER ALSO COMES INTO CONTACT WITH OTHER ELECTRICAL COMPONENTS THAT ARE BETWEEN THE REAR SEAT AND REAR QUARTER PANEL. THIS CAUSES A MUSTY/MILDEW SMELL IN THE VEHICLE AND CAN POTENTIALLY CAUSE ELECTRICAL SHORTS AND ISSUES DUE TO THE COMPONENTS THAT ARE IN THE AFFECTED AREA. AS STATED THIS IS A KNOWN ISSUE WITH THESE CARS AND A RECALL WAS ISSUED FOR THIS EXACT PROBLEM BUT THERE ARE MANY OTHER VINS THAT WERE AFFECTED INCLUDING MINE THAT WERE NOT INCLUDED IN THE RECALL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11329063June 15, 2020
ENGINE, STEERING, UNKNOWN OR OTHER
VEHICLE HAS HAD A MISFIRE THAT ONLY THREW A SINGLE GENERIC MISFIRE CODE FOR CYLINDER 3. JERKS OCCASIONALLY WHEN SLOWING DOWN AT STOP LIGHTS OR SIGNS. RECENTLY WENT TO TURN AROUND AFTER MISSING A TURN, SHIFTED IT INTO REVERSE AFTER STOPPING IN A RANDOM DRIVEWAY OFF A CITY ROAD, SLOWLY BEGAN TO BACK UP AND IT MOVED ABOUT AN INCH BEFORE THE STEERING WHEEL COMPLETELY LOCKED UP, A/C SHUT OFF, CAR ACTED LIKE IT WAS IN NEUTRAL AND WOULD ONLY ROLL FORWARD, WOULD NOT ACCELERATE WITH GAS. ENGINE WAS STILL RUNNING, NO LIGHTS CAME ON, BUT PROBLEM REMAINED UNTIL I PUT IT IN PARK AND SHUT THE VEHICLE OFF. TURNED IT BACK ON AND IT STARTED NORMAL AND HAVEN'T HAD A PROBLEM SINCE BUT IT'S ONLY BEEN 2 DAYS. TOOK IT IN TO DEALERSHIP AND FOUND 0 CODES AND ARE UNSURE AS TO WHAT COULD POSSIBLY CREATE THE ISSUE DUE TO NO CODES AND IT ONLY HAPPENING INTERMITTENTLY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11327930June 9, 2020
ENGINE
TL* THE CONTACT OWNED A 2017 CHEVROLET CRUZE. THE CONTACT STATED WHILE DRIVING AT APPROXIMATE 25 MPH WHEN SHE UNEXPECTEDLY SAW SMOKE COMING FROM HER REAR VIEW MIRROR WITHOUT WARNING. THE CONTACT IMMEDIATELY EXITED THE VEHICLE AND DIALED 911 WHEN SHORTLY AFTER THE FRONT OF THE VEHICLE WHERE THE ENGINE WAS LOCATED AND BURST INTO FLAMES. THE FIRE DEPARTMENT DOUSED THE FLAMES. A REPORT WAS TAKEN HOWEVER NOT AVAILABLE. THE DEALER WAS NOTIFIED AND REFERRED THE CONTACT TO THE MANUFACTURER BUT AND A MESSAGE WAS LEFT. THE FAILURE MILEAGE WAS 28,000. THE VEHICLE WAS TOTALED.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0

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