Chevrolet Cruze Complaints (2014)

703 consumer complaints on file.

#11536798August 6, 2023
ENGINE
Water pump constantly leaking through seap hole weather or not u get a new water pump or not can't get it to stop leaking .ac cut off due to heat engine .it will not stop dripping i have changed water pumps 3 times and it never has stopped dripping this has costed us alot of money and time if ww only new this we would have bought something else.we have been through 2 computers ecm ans a motor replaced this thing has been in the shop every year since we had this car once for 9 months
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11536818August 6, 2023
UNKNOWN OR OTHER
Leaking 90% of my coolant within a 60 sec time period
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535739August 1, 2023
ENGINE
I’m reporting a engine failure in my 2014 Chevy Cruze due to anti-freeze leak I took my vehicle the the Jefferson Chevrolet dealership for repair and they charge me over $3,700 in repairs and then told I had engine failure now my vehicle sitting in the driveway non-repaired. Also being dealing with the dealership every since January 31, 2023
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11535581July 31, 2023
ENGINE
The exact scenario discussed in the 2015 NHTSA Service Bulletin No 14371B, also happened to my 2014 Chevrolet Cruze with a 1.8L engine rather than the 1.4L engine referenced. The original manufacturer water pump was confirmed to be the source of the coolant leak by an independent service center. The part is available for inspection upon request. No engine lights went off, I personally observed the leaking fluid on the ground because of the previous incident noted below. These repairs cost thousands and have done an unknown amount of damage to the engine. A previous coolant leak issue was identified 1 year prior with the thermostat housing. This caused a significant rise in the temperature of the car's engine, which ultimately led to the car being unsafe to drive as it would begin to overheat within minutes of beginning to drive. The warning sign "Engine Hot, AC Off" message appeared, the chiming sound was heard, and I was luckily able to pull into my driveway only 5 minutes later. If I had not been close to home, I would have been forced to pull off on the side of the interstate which is exceptionally unsafe and illegal. The alerts did not appear until the engine was on the brink of overheating. This was confirmed by an independent service center and the part is no longer in my possession.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11533435July 20, 2023
STEERING
The electrical power steering goes in and out while driving. This issue is intermittent. Fuses and ground on electrical system have been check with no issues found.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11529501June 29, 2023
ENGINE
On dash it says 1. engine overheated; idle engine 2. A/c off due to high engine temp 3. Fan will spin in high speed and stays on when you turn off the car
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523737May 24, 2023
ELECTRICAL SYSTEM
the negative battery cable terminal clamp has an insufficient crimp at the battery negative terminal causing intermittent issues with the vehicle. Radio/HVAC Display has turned off and on; the Antilock Brake System, Service Traction System, Service Stabilitrac and Steering vehicle messages come on and off; the turn signal sound may not be heard; “Service Steering” displays in the Driver Information Center (DIC); and the interior and exterior lighting flickers. Power steering assist has also be lost, and greater effort has been needed to turn the steering wheel at low speeds or while the vehicle is stopped. This is a known safety issue and SB-100-57574-8899 was previously issued for some but not all of the Chevy Cruze models and my 2014 should have been included in this recall.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11523302May 22, 2023
AIR BAGS
Recall on the airbag but not showing up in the Chevy dealership and my airbag light has been on for almost 2 years and it shows up on my app that I have a recall
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11521213May 9, 2023
ENGINE
both cataltic converters are cracked. There was a recall on some 2014 chevy cruze for higher tempatures in exhaust that might cause this issue.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520549May 5, 2023
ELECTRICAL SYSTEM, ENGINE
i believe it is the ignition switch, my car has been chugging or hesitating while driving and you can also feel it when you are sitting idling and while one the park position. i’ve also read that there are several others that own a cruze and have this issue. Sometimes as well you stick the key in the ignition and there is no connection no noise as like it’s trying to turn over you have to continue to turn the key off and on to finally get a connection and sometimes when you drive and then park and turn the key off the car tries to restart by it’s self. i believe these are issues that seriously need fixed by gm or chevy- no one should have to pay the price of a car for this to occur! i also do all recommended maintenance as suggested to my vehicle. i am taking the vehicle to be fixed on 5-9-23
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11520198May 3, 2023
ELECTRICAL SYSTEM, FUEL/PROPULSION SYSTEM
My reverse camera stays on for a few minutes after putting it in drive which is distracting. I keep looking down at the screen to see how long it takes to go out and back to my radio screen. The trunk randomly opens even when I am driving and then it won't open at all. The Bluetooth randomly cuts out while I am driving and talking on the phone which causes me to become distracted while driving. There is an issue when I put gas in the car as well. I have bought 2 gas caps, the one on there now is OEM dealer cap. The cap is on with 3-4 clicks, no check engine light but when I stop at a light, the car feels like it going to stall. No lights come on when it does that.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11519129April 26, 2023
UNKNOWN OR OTHER
Issue 1: Service stabilitrak and flashing check engine light, has been repaired multiple times. Loss of power and shaking while driving. Replaced ignition coil pack and spark plugs. Check engine code misfire. Issue 2: Thermostat sensor, check engine light, display on dash says AC off due to high engine temp, radiator fan constantly running, engine temp gauge stuck on cold. Thermostat has been replaced multiple times
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11517253April 16, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
I was going down road and car shut off and immediately came back on and down road it did it again and all dash lights and interior light came on and had to restart car and dash said service sterilitrak soon
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516696April 12, 2023
ENGINE
I had tried to enter my address is in Canada not the states… I have had to fix my car couple times and issue has not been resolved as I would get a dashboard warning that the oil pressure is low and to turn off the vehicle. The coolant overheat to the point it’s boiling. There is a recall for this issue however not sure why this vehicle does not qualify as it’s a safety hazard
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11516791April 12, 2023
ENGINE
When I took my vehicle to the dealer on 2-24-23 they inform me my head gasket failed the my engine wasn’t any good due to overheating the coolant was leaking inside the engine. I took the vehicle to the dealer when antifreeze wouldn’t stay in the reservoir and white smoke from the exhaust and as 4-12-23 my vehicle is still at the dealer.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11511386March 12, 2023
AIR BAGS, UNKNOWN OR OTHER
Cooling issues, replaced the thermostat, water pump, reservoir, still having issues. Was in an accident in 2015 and the airbags didn't go off.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11509718March 1, 2023
ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
The contact owns a 2014 Chevrolet Cruze. The contact stated that the instrument cluster was melting. No warning lights were illuminated. The vehicle was taken to a local dealer, and the contact was made aware there were no recalls associated with the VIN. The vehicle had not yet been diagnosed or repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 25,000. The contact stated that the material of the dashboard is melting and has become sticky. They have tried to clean it using soap and water but that does not work. The vehicle has been in the garage since purchasing.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11506889February 13, 2023
AIR BAGS, ENGINE, SEAT BELTS
Air bags did not deploy in a serious wreck, also with the seat belts not properly securing. First week I bought it. It shut off on the interstate because it was overheating. Ac compressor was broke so it got replace. The fan motor does not spin right. When my air/heater is on my engine make a LOUD noise (since the day I bought it). Cooling system has been replaced 4 times. Overall terrible car and everything needs to be recalled on it. Not safe to drive.
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#11506343February 9, 2023
ELECTRICAL SYSTEM, STEERING, UNKNOWN OR OTHER
https://www.vehiclehistory.com/articles/2014-chevrolet-cruze-problems-range-from-overheating-engines-and-power-loss-to-infotainment-system-glitches-and-malfunctioning-turn-signals
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#11505670February 5, 2023
ELECTRICAL SYSTEM, UNKNOWN OR OTHER
My front catalytic convertor has gone out at 160,000 miles heard it could possibly be die to ECM?
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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