Chevrolet Cruze Complaints (2011)

733 consumer complaints on file.

#10465443July 12, 2012
ENGINE
I HAVE A 2011 CRUZ LT. I HAVE NOTICED A WEIRD SMELL WHEN USING THE AC. ONLY JULY 9TH, 2012 I HAD A WARNING THAT SAID "TURNING OF AC DUE TO OVERHEAT" THE CAR WAS NOT OVERHEATING. 5 HOURS LATER I TURNED THE CAR ON AND THE CHECK ENGINE LIGHT WAS ON AND THE ENGINE/FAN WAS MAKING A LOUD NOISE WHILE RUNNING, WHICH SOUNDED LIKE A HUGE FAN. I CALLED ONSTAR THEY SAID THEY LOCATED AN "ENGINE COOLING SYSTEM PROBLEM" TO TURN OFF THE CAR AND TO HAVE IT TOWED TO THE DEALERSHIP. WHICH I DID. THE DEALERSHIP SAID MY CAR WAS JUST OUT OF ANTIFREEZE AND THEY ADDED MORE TO IT. I HAVE LOOKED ONLINE I'M NOT THE ONLY PERSON WITH THIS PROBLEM. WHAT AM I SUPPOSED TO DO, JUST KEEP ANTIFREEZE WITH ME AT ALL TIMES? THERE MUST BE A LEAK SOMEWHERE FOR IT TO BE EMPTY. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10465455July 12, 2012
ENGINE
RECEIVED A RECALL #12081,WE TOOK THE CAR INTO THE LOCAL CHEVROLET DEALER IN CONWAY SC FOR THE REPAIRS ,ABOUT 45 MIN. .WHEN IT WAS COMPLETED ,I ASKED THE SERVICE ADVISER ,HOH IT WAS REPAIRED. HE SAD IT WAS REWORKED AND MODIFIED PER CHEVROLET SPECS . LITTLE DID I KNOW. THERE REPAIRS CONSIST OF REMOVING MOST OF THE SHIELD AND LEAVING THE ENGINE AND WIRING LEFT UNPROTECTED TO THE ELEMENTS ON THE ROADS.ALL THEY HAD TO DO WAS CUT A ACCESS HOLE IN THE PLATE TO GET TO THE OIL DRAIN PLUG /HONESTLY IT LOOKS LIKE IT WAS DONE IN SUCH A HURRY TO JUST SAVE A FEW DOLLARS . 8 CALLS LATER , THEY ALL SAID THE SAME THING,THAT IS HOW THE ENGINEERS SAID TO DO THE REPAIRS. SORRY THAT ALL WE CAN DO FOR YOU,CHEVROLET THANKS YOU FOR YOUR CONCERNS. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10463111June 26, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
HAVE HAD THE CAR LESS THAN 1 YEAR AND HAD 50 MILES ON THE CAR WHEN I BOUGHT IT 8/2011. ON 6/19/2012 TRAVELING ON THE HIGHWAY AT 65 MILES AN HOUR MY 2011 CHEVY CRUZE (14,500 MILES) SUDDENLY BEGAN SLOWING AND THE ENGINE WAS REVVING HIGH. I PULLED OVER AND A LIGHT ON THE DASH APPEARED INDICATING "EMISSIONS PROBLEMS" ACCORDING TO THE MANUAL. IT IS AN AUTOMATIC TRANSMISSION BUT THE CAR DIDN'T WANT TO SHIFT ANY HIGHER THAN 3RD GEAR AND WOULD GO NO FASTER THAN 30-35 MILES AN HOUR WITHOUT REVVING IN THE DANGER ZONE. CAR WAS TOWED TO DEALER. THE TRANSMISSION CONTROL MODULE FAILED. $1300 FOR THE PART PLUS LABOR COSTS AND NOT COVERED BY WARRANTY. WORRIED IT MAY OCCUR AGAIN BECAUSE I AM FINDING SIMILAR STORIES POSTED ONLINE.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462880June 24, 2012
VISIBILITY/WIPER
INSIDE REAR VIEW MIRROR SEEMS LOSE AND WILL VIBRATE/SHAKE WHILE DRIVING OVER BUMPS AND WHEN THE RADIO IS TURNED ON, MAKING IT DIFFICULT TO HAVE A CLEAR VIEW OF WHAT'S BEHIND THE CAR. DEALER LOOKED AT IT AND SAID THERE WAS NOTHING THAT CAN BE DONE TO FIX IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10462823June 23, 2012
SERVICE BRAKES
WHEN IN REVERSE THE BRAKES WERE PUSHED TO THE FLOOR BUT THE CAR CONTINUED TO ROLL BACKWARDS. IT WAS PUT INTO DRIVE AND BACK INTO REVERSE AND THEY WORKED PROPERLY. VEHICLE WAS TAKEN TO DEALERSHIP BUT ISSUE COULD NOT BE RECREATED. PROBLEM CONTINUES RANDOMLY, MOSTLY WHEN THE CAR HAS BEEN USED, PARKED, AND THEN USED AGAIN (COMING HOME FROM WORK). ON 6-22-12 THE CAR WAS BACKED OUT OF THE DRIVEWAY AND PUT INTO DRIVE, WHILE MY HUSBAND PULLED UP TO OUR MAILBOX THE BRAKE WAS PUSHED DOWN TO THE FLOOR AND THE CAR CONTINUED TO ROLL. *TT
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10461230June 11, 2012
SERVICE BRAKES
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE BECAME SPONGY AND WAS ABNORMALLY DEPRESSED ALL THE WAY TO THE FLOORBOARD BEFORE THE VEHICLE RESPONDED. THE VEHICLE WAS TAKEN TO THE DEALER WHO ADVISED THAT THEY COULD NOT FIND ANY FAILURE WITH THE BRAKES. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED WHO OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 13,930.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460869June 7, 2012
ELECTRONIC STABILITY CONTROL (ESC), ENGINE, POWER TRAIN
2-10-12 - 15422 MILEAGE CAR TOWED TO DEALERSHIP - WOULD START / SHIFTER WOULD GO INTO GEAR / CAR WOULD NOT DRIVE - CHECK ENGINE, TRACTION CONTROL & STABILITRAK LIGHT WERE ON. - SHAFT DETENT LEVER SWITCH REPLACED. 3-12-12 - 16471 MILEAGE - BROUGHT TO DEALERSHIP CAR WOULD NOT ENGAGE FROM THE STOP POSITION TO ACCELERATION & POOR GAS MILEAGE SINCE 2-10 REPAIR - CAUSED TO ROLL INTO INTERSECTION. - CONTROL SOLENOID VALVE & TRANSMISSION CONTROL MODULE REPLACED. COULD NOT DUPLICATE GAS MILEAGE PROBLEM 4-25-12 - BROUGHT INTO DEALERSHIP FOR LOUD POPPING & JOLTING INTO GEAR FROM THE STOP POSITION TO ACCELERATION - DEALER SHIP COULD NOT DUPLICATE/ NO REPAIR 5-5-12 17661 MILEAGE CAR TOWED TO DEALERSHIP - DRIVING ON HIGHWAY 65MPH / BURNING SMELL COMING THROUGH A/C VENTS/ TRANSMISSION HOT (OVERHEAT) /TRACTION CONTROL & STABILITRAK LIGHT APPEARED. DEALER SHIP COULD NOT DUPLICATE/ NO REPAIR ( OPENED CASE WITH GM [XXX]) 5-18-12 18165 MILEAGE CAR TOWED TO DEALERSHIP - DRIVING ON HIGHWAY 65MPH / BURNING SMELL COMING THROUGH A/C VENTS/ TRANSMISSION HOT (OVERHEAT) /TRACTION CONTROL & STABILITRAK LIGHT & TRANSMISSION LIGHT APPEARED. PLUS CONTINUED POOR GAS MILEAGE SINCE 2/12 FIX. TRANSMISSION CONTROL MODULE REPLACED (AGAIN) 6-6-12 18800 MILEAGE BROUGHT TO DEALERSHIP ( CURRENTLY THERE) TRANSMISSION LIGHT APPEARED UPON STARTING THE ENGINE AFTER SITTING FOR 8HRS. - INTERMITTENT BURNING SMELL FROM ENGINE NOTICED AFTER 15-20 MILE DRIVES *JS PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10460453June 4, 2012
POWER TRAIN
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE DRIVING 20 MPH, THE VEHICLE COULD NOT BE SHIFTED INTO GEAR, CAUSING THE TRANSMISSION TO FAIL. THE CONTACT PULLED THE VEHICLE OVER AND THE TRANSMISSION CONTROL MODULE LIGHT ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS TOWED TO A LOCAL DEALER TO BE INSPECTED AND HE WAS INFORMED THAT THE TRANSMISSION CONTROL MODULE SENT AN ERRONEOUS SIGNAL TO THE INSTRUMENT PANEL, CAUSING THE VEHICLE NOT TO SHIFT INTO THE NEXT GEAR. THE DEALER REPAIRED THE VEHICLE BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 33,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10459142May 21, 2012
ENGINE
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE SMELLED LIKE ANTI-FREEZE. THE VEHICLE WAS TAKEN TO THE DEALER AND THE CONTACT WAS INFORMED THAT THE THERMOSTAT HOUSING NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED AND THE FAILURE RECURRED ONE WEEK LATER. THE VEHICLE HAD NOT BEEN BACK TO THE DEALER. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 7,900 AND THE CURRENT MILEAGE WAS 8,024.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458635May 16, 2012
ENGINE
COOLANT SMELL IN CABIN. BEEN BACK TO DEALER APPROX. 5 TIMES, REPLACED A COOLANT HOSE, THERMOSTAT HOUSING, AND NOW TOLD BY DEALER THERE IS NO FIX. THERE IS A FIX, PUT A NEW ENGINE IN, IT'S ALREADY BEEN OUT FOR A LEAKING REAR MAIN SEAL. SIXTEEN MONTHS AND 17,000 MILES OF OLD CAR SMELL IN A NEW CAR, TIRED OF IT.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10458703May 16, 2012
POWER TRAIN:AUTOMATIC TRANSMISSION
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE HESITATED TO ACCELERATE FROM STOPS. THE CONTACT ALSO STATED THAT THERE WOULD BE A SLIGHT DELAY BEFORE THE VEHICLE JERKED INTO GEAR. THE DEALER STATED THE WERE NO GAS OR OIL LEAKS. THE DEALER STATED THAT THE VEHICLE NEEDED TO BE DRIVEN MORE TO OPERATE PROPERLY. THE CONTACT ALSO STATED HE SMELLED A BURNING ODOR WHEN THE VEHICLE WAS STOPPED AND SHUT OFF. THE CONTACT HAD NOT SEEN ANY SMOKE, BUT THE SMELL CAME FROM UNDERNEATH THE VEHICLE. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 6,000. UPDATED 07/13/12*LJ
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457646May 7, 2012
ENGINE AND ENGINE COOLING, STEERING, ELECTRICAL SYSTEM
I WOULD LIKE TO PUT IN A COMPLAINT ON MY CHEVY CRUZE 2011. SINCE PURCHASING IT, THERE HAVE BEEN 3 RECALLS DUE TO STEERING AND ENGINE. I HAVE HAD TO BRING THE CAR INTO THE DEALERSHIP 3 SEPARATE TIMES FOR THE RECALLS BEGINNING ONE MONTH AFTER PURCHASE. NOW, THE CAR HAS HAD 2 SEPARATE MAJOR PROBLEMS (ENGINE & CURRENTLY BACK AT THE DEALERSHIP FOR PROBLEM RELATED TO TRANSMISSION), THIS VEHICLE HAS BROKEN DOWN ONCE WHILE IN HEAVY TRAFFIC, BUT LUCKILY I WAS ABLE TO PULL TO THE SIDE OF THE ROAD, AND THE SECOND TIME IT BROKE DOWN WAS ON A STREET LESS HEAVILY TRAVELED, HOWEVER, I WAS ALMOST REAR ENDED. IF THIS WOULD'VE OCCURRED WHILE ON A HEAVILY TRAVELED OR FASTER SPEED ZONE, I FEEL THAT A TERRIBLE CRASH WOULD HAVE HAPPENED. BOTH TIMES MAY HAVE RESULTED IN SERIOUS INJURY OR EVEN DEATH. I DO NOT FEEL SAFE IN THE VEHICLE AND WOULD RATHER IT SIT IN THE DRIVEWAY THAN TO RISK DRIVING IT. I LEASE THE VEHICLE, BUT I WOULD LIKE TO KNOW ANY OPTIONS FOR GETTING OUT OF THIS LEASE & GETTING INTO A SAFE CAR. THANK YOU! *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10457604May 6, 2012
POWER TRAIN
I HAVE BEEN HAVING TRANSMISSION PROBLEMS WITH HIS VEHICLE SINCE ITS PURCHASE IN JULY 2011. FIRST INCIDENT WAS THE DAY AFTER I ACCEPTED DELIVERY OF THE VEHICLE. DEALER STATED THERE WAS NOTHING WRONG AFTER DRIVING WITH ME AND NO RECORD OF THE SERVICE WAS CREATED. AFTER CHANGING DEALERS, I WAS TOLD THERE WAS NOTHING WRONG WITH THE TRANSMISSION AND THEY COULD NOT DUPLICATE THE PROBLEM. ON FUTURE VISITS, THE TRANSMISSION SOFTWARE WAS UPDATED WHICH HELPED SOME, BUT DID NOT ALLEVIATE THE PROBLEM COMPLETELY. YESTERDAY, THE FOLLOWING WARNINGS WERE DISPLAYED: SERVICE STABILITRACK SYSTEM SERVICE TRACTION CONTROL SYSTEM I HAVE OPENED ANOTHER COMPLAINT WITH CHEVY STATING THE TRANSMISSION HAS ONGOING PROBLEMS AND I WANT MY MONEY REFUNDED. THIS IS THE SECOND COMPLAINT I HAVE OPENED WITH THEM. THE FIRST COMPLAINT WAS "RESOLVED" BY OFFERING FULL COVERAGE MAINTENANCE FOR 9000 MILES AT THIS POINT IN TIME, I AM RELUCTANT TO DRIVE THE VEHICLE ANYWHERE BECAUSE I AM AFRAID IT WILL FAIL. IF YOU NEED ANY ADDITIONAL INFORMATION, PLEASE LET ME KNOW. THANK YOU. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456602April 26, 2012
STEERING
TL* THE CONTACT OWNS 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT THE VEHICLE WOULD STALL WITHOUT WARNING. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO THE DEALER. THE DEALER ADVISED THAT THERE WERE NO FAILURES WITHIN THE VEHICLE. THE FAILURE RECURRED WITH THE ILLUMINATION OF THE POWER STEERING WARNING LIGHT. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND WAS TOLD THAT THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE DEALER CONTACTED THE MANUFACTURER FOR THE PART AND WAS TOLD NOT TO PERFORM THE REPAIR. THE FAILURE MILEAGE WAS 3,000 AND THE CURRENT MILEAGE WAS 18,700.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456493April 25, 2012
UNKNOWN OR OTHER
I WAS JUST INQUIRING ABOUT 2011 CHEVY CRUZES CATCHING ON FIRE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456338April 24, 2012
ENGINE AND ENGINE COOLING
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. THE CONTACT STATED THAT SMOKE EMITTED FROM UNDER THE HOOD WHILE DRIVING 30 MPH. THE CONTACT DROVE THE VEHICLE HOME AND NOTICED THAT THE SMOKE WAS COMING FROM THE ENGINE. THE VEHICLE WAS THEN TOWED TO THE DEALER FOR A DIAGNOSTIC TEST, BUT HE HAD YET TO RECEIVE THE DIAGNOSIS. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 116,700.
Crash:
No
Fire:
Yes
Injuries:
0
Deaths:
0
#10456229April 19, 2012
UNKNOWN OR OTHER
2011 CHEVY CRUZ LTZ. CONSUMER IS INQUIRING ABOUT VEHICLES CATCHING FIRE *TGW
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455805April 19, 2012
SERVICE BRAKES, HYDRAULIC
TL* THE CONTACT OWNS A 2011 CHEVROLET CRUZE. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL BUT THE VEHICLE WOULD NOT RESPOND AND THE BRAKE PEDAL FELL TO THE FLOORBOARD ABNORMALLY. THE CONTACT USED THE EMERGENCY BRAKE IN ORDER TO STOP THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED THAT THE BOOSTER KIT, RETAINER, CYLINDER KIT AND THE VALVE KIT WOULD HAVE TO BE REPLACED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIANS WERE UNABLE TO DIAGNOSE THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 24,835.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10456208April 15, 2012
UNKNOWN OR OTHER
I THINK WE HAVE A ANTI FREEZE SMELL INSIDE THE CAR WHEN EVER THE HEATER IS USED. I CAN NO LONGER DRIVE THE CAR IF I AM GOING TO NEED HEAT. DEALER WORKED ON THE CAR 4 TIMES AND HAS NOT FIXED THE PROBLEM. THE ONLY SMELL GM WILL ADMIT TO IS A HOT PLASTIC SMELL. EVEN IF IT IS HOT PLASTIC WHAT IS IT DOING TO PEOPLES HEALTH? I FEEL SICK AND NAUSEOUS WHEN USING THE HEATER.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10455202April 13, 2012
UNKNOWN OR OTHER
WHEN CHEVY CRUZE REACHES FULL OPERATING TEMPERATURE, USING THE HEATER PRODUCES A VERY STRONG SMELL COMES FROM THE HEATING DUCTS INSIDE THE CAR. ESPECIALLY DURING USE OF THE DEFROST SETTING. THE SMELL IS LIKE BURNING ANTIFREEZE AND BURNING PLASTIC. THIS HAPPENS WHEN THE HEATER IS SET TO FULL HOT. FAN SPEED DOESN'T SEEM TO MATTER. THIS ONLY EXISTS ONCE THE CAR HAS REACHED FULL OPERATING TEMP. WITH THE CAR OFF OVER NIGHT RESIDUAL SMELL STILL PERMEATES INSIDE THE CAR. THE SMELL ON A 30 MINUTE COMMUTE IS SO BAD THAT I FEEL DIZZY, NAUSEOUS, AND I HAVE TO ROLL THE WINDOWS DOWN EVEN WHEN IT IS COLD OUTSIDE. I HAVE ASKED OTHERS TO RIDE WITH ME AND EVERY PERSON HAS EXPERIENCED THE SMELL.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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