Chevrolet Cruze Complaints (2012)

865 consumer complaints on file.

#10654629November 12, 2014
STEERING
ON A STRAIGHT AWAY THE VEHICLE WILL DRIFT AND WHEN YOU MAKE A CORRECTION THE STEERING WHEEL CATCHES OR STICKS. THE FIRST TIME IT HAPPENED IN FEBRUARY 2014 IT WAS DISCOVERED THAT THE POWER STEERING GEAR WAS DEFECTIVE AND WAS REPLACED UNDER THE 36,000 MILE WARRANTY. IT HAS FAILED AGAIN ON 11-10-14 FOR THE SAME ISSUE AND PART AT 51,000 MILES AND IS CURRENTLY BEING REPLACED BY THE DEALERSHIP AT MY COST OF $1,348.00. ON A SNOW COVERED ROAD THIS VEHICLE WOULD BE UNCONTROLLABLE AND COULD CAUSE A SERIOUS CRASH. IT MAY ALSO MIMIC AN OVER CORRECTION DUE TO THE SUDDEN JERK OF THE FRONT WHEELS. IF THIS WOULD OR HAS OCCURRED TO OTHER OWNERS, NO ONE WOULD SUSPECT THE POWER STEERING GEAR BECAUSE IT WOULD BE DAMAGED IN THE CRASH. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10654174November 11, 2014
ELECTRONIC STABILITY CONTROL (ESC)
THE VEHICLE DASH BOARD FLICKERED ALL THE LIGHTS AND DISPLAYS CAME ON THE RADIO DISPLAY WENT BLACK, SERVICE STABILITRACK INDICATOR CAME ON, THE BLUETOOTH WENT OUT, THE BRAKE LIGHT AND TRACTION CONTROL LIGHTS CAME ON. THIS IS HAPPENING AT ANY TIME IT CAN HAPPEN WHEN YOU FIRST START THE CAR OR AFTER YOU DRIVING FOR A WHILE. IT NOW HAPPENS ALL THE TIME AND HAS GOTTEN WORST, NOW THE STEERING WHEEL LOCKS WHILE YOUR IN A TURN AND ON THREE OCCASIONS I ALMOST CRASHED INTO A WALL. THE CAR ALSO HESITATES AND FEELS LIKE IT'S GOING TO SHUT OFF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652941November 6, 2014
SERVICE BRAKES, ENGINE, SUSPENSION
BOUGHT VEHICLE FROM CARMAX FIRST WEEK OF MARCH 2014, 3 WEEKS LATER WAS FIRST TIME I DROVE IN SNOW AND THE THE BRAKES DID NOT WORK AT ALL. CALLED CARMAX AND THOUGH THE WARRANTY WAS WAS OVER THEY AGREED TO REPAIT BECAUSE OF A BRAKE RECALL. THEN A COUPLE WEEKS LATER THERE WAS A LEAK AND FORD HAD TO REPLACE A COOLANT PUMP. THE CAR NEVER RAN THE SAME. THE CAR PUTTERS AND HAS HORRIBLE ACCELERATION AND I HAVE CONTACTED FORD AND CARMAX DEALERSHIP AND COORP FOR HELP AT THE SAME TIME ALL THE CRUZES WERE TAKEN OFF THE LOTS AND WERE NO LONGER ALLOWED TO BE SOLD BECAUSE OF ALL THE RECALLS AND THEY WERE DEEMED UNSAFE TO DRIVE. ALL I ASKED CARMAX FOR WAS TO TAKE THIS VEHICLE BACK AND LET ME PICK OUT A DIFFERENT CAR. I AM A SINGLE MOM WITH A TEENAGE DAUGHTER AN I AM AFRAID TO LET HER DRIVE THIS CAR, THERE HAVE BEEN SEVERAL DEATHS ATTRIBUTED TO THE CHEVY CRUZES. I HAVE LEFT SEVERAL VOICEMAILS WITH GM MY CASE # IS C7269752 WITH FIRST RESPONDER..WHAT DOES THAT MEAN ANYWAY? THE GM AT CARMAX IN TINLEY PARK ARGUED WITH ME FOR 15 MINUTES ABOUT WHO IF I SPOKE TO HIM ONCE OR TWICE INSTEAD OF DEALING WITH THE REAL ISSUE, THE SOLD ME, A SINGLE MOTHER A CAR WITH BAD BRAKES! I ALMOST WENT INTO DOWN INTO A 6 LANE EXPRESSWAY WHEN THE BRAKES DIDNT WORK! I WOULD HAVE BEEN KILLED. ITS BEEN A COUPLE MONTHS NOW AND NO ONE HAS FOLLOWED UP AT ALL. THE SNOW WILL SOON BEGIN AND I AM SCARED TO DEATH TO DRIVE. PLEASE CAN SOME ONE HELP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652509November 4, 2014
ELECTRICAL SYSTEM, VISIBILITY/WIPER
MY PROBLEMS STARTED WITH MY TRUNK POPPING OPEN ON ITS OWN WHILE DRIVING AND WHILE PARKED. THIS IS CONCERNING NOT ONLY TO MY LOSS OF FOCUS ON THE ROAD BECAUSE OF THIS, I ALSO WORRY ABOUT WHO EVER IS DRIVING BEHIND ME SHOULD SOMETHING FLY OUT OF MY TRUNK. ALSO MY WINDSHIELD WIPER BLADE ON THE DRIVER SIDE COMES OFF THE MOTOR CLIP THIS IS VERY DANGEROUS WHILE RAINING I HAVE TO DRIVE WITH OUT VISIBILITY. MY CAR THEN DECIDED NOT TO START AND WHEN I FINALLY GOT IT TO START IT TOLD MY AIRBAGS NEEDED SERVICING, MY POWER STEERING, ABS BRAKES, TRACTION CONTROL, AND STABILITRACK. THERE WAS NO CONTROL OF THE CAR. THAT HAD WENT AWAY AND WAS ABLE TO GET CAR SAFELY TO THE DEALERSHIP TO GET IT SERVICED TODAY. THIS SEEMS TO BE A PROBLEM WITH OTHER 2012 CHEVY CRUZE'S IN WHICH I HAVE DONE RESEARCH. SOMETHING NEEDS TO BE DONE ABOUT THESE ELECTRICAL ISSUES BEFORE SOMEONE ENDS UP GETTING KILLED. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10652290November 3, 2014
ENGINE
12/13/12 CHECK ENGINE LIGHT IS ON AND VEHICLE HESITATES ON ACCELERATION FROM A STOP. THEY REPLACED THE FAILED TURBO CHARGER ASSEMBLY. REPLACED VALVES INSIDE HEAD. 03/21/2013 - ERROR MESSAGE "A/C OFF DUE TO HIGH ENGINE TEMP" . REPLACED A/C COMPRESSOR. 12/13/13- WATER PUMP LEAKING REPLACED WATER PUMP AND COOLANT. 08/29/2014 - "ENGINE OVERHEATED - IDLE ENGINE" ERROR MESSAGE "A/C OFF DUE TO HIGH ENGINE TEMP" DEALER FIXED RECALL LOW COOLANT LEVEL. 10/15/14- CAR HAVING POWER ISSUES NEEDS TO BE JUMP-STARTED. AFTER LOOKING AT THE CAR THEY MADE ME PAY $89.95 TO REPLACE BATTERY. 11/03/14 - "ENGINE OVEHEATED-IDLE ENGINE" "A/C OFF DUE TO HIGH ENGINE TEMP" "SERVICE TRACTION CONTROL" "REDUCED ENGINE POWER" . THE CAR WAS SHAKING AND LOSING POWER HAD TO BE TOWED TO DEALERSHIP. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651682October 31, 2014
ELECTRICAL SYSTEM, ELECTRICAL SYSTEM:WIRING
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. THE CONTACT STATED THAT WHILE STOPPED AT A TRAFFIC LIGHT, THE RADIO WOULD SHUT OFF AND ON INDEPENDENTLY, AND THE INSTRUMENT PANEL GAUGES WOULD FLICKER. ALSO, THE CONTACT MENTIONED THAT THE WARNING LIGHTS ON THE INSTRUMENT PANEL WOULD RANDOMLY ILLUMINATE AND THE POWER STEERING FAILED CAUSING HER TO USE EXTREME FORCE TO CONTROL THE STEERING WHEEL. THE VEHICLE WOULD RESUME NORMAL OPERATION. IN ADDITION, THE KEY FAILED TO RELEASE FROM THE IGNITION AND THE CONTACT HAD TO HAVE THE VEHICLE JUMP STARTED. THE DEALER DIAGNOSED THAT ALL THE ELECTRICAL CORDS WERE CORRODED. HOWEVER, THE PARTS TO THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10651404October 30, 2014
ENGINE, SEATS
ANTI FREEZE SMELL IN CAR AND HEAD RESTS POP UP BY THEMSELVES.DEALER USED GM FIX TO STOP THE ODOR.IT HELPED BUT DIDN'T SOLVE THE PROBLEM.DEALER CLAIMED TO HAVE ADJUSTED THE HEADRESTS BUT IT DIDN'T HELP AT ALL.THEY STILL POP UP BY THEMSELVES. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10650019October 26, 2014
ELECTRICAL SYSTEM
WHILE DRIVING DOWN THE ROAD THE RADIO DISPLAY GOES BLANK. THIS INCLUDES THE RADIO- TEMPERAUIRE CONTROLS,ETC- OTHERWISE KNOWN AS THE DIGITAL INFO CENTER. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649600October 24, 2014
ENGINE AND ENGINE COOLING
COOLANT KEEPS LEAKING OUT OF CAR. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649021October 21, 2014
UNKNOWN OR OTHER
AIR BAG INDICATOR CAME ON 1 MONTH AFTER I BOUGHT THE CAR AND CALLED TO SEE IF IT WAS CPVERED BY THE MILLION RECALLS BUT WAS TOLD MY VIN NUMBER ISNT ON THE RECALL LIST. HOW IS IT THAT MY CAR IS DOING THE VERY THING THE OTHER 40,000 RECALLS FROM CHEVY BUT MINE ISNT COVERED. WILL NEVER BUY ANOTHER CHEVY AND I AM COUNTING DOWN THE DAYS TIL I CAN TRADE IT IN!!!!
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649180October 21, 2014
ELECTRICAL SYSTEM, EXTERIOR LIGHTING
DRIVING ON INTERSTATE 10 WHEN ELECTRICAL LIGHTING, RADIO, ETC START BLINKING ON AND OFF. I WAS ON MY WAY FROM FLORIDA TO NORTH CAROLINA WHEN IT HAPPENED, I TURNED AROUND AND WENT TO CHEVROLET DEALER WHERE I BOUGHT IT, WAS CHECKED OUT AND MECHANIC SAID THEY COULDN'T FIND ANYTHING WRONG. DROVE TO NORTH CAROLINA AND WHEN I ARRIVED AT MY SON'S HOME THE SAME THING HAPPENED TWICE. WE TOOK IT TO CHEVROLET DEALER IN MOORESVILLE,NC, THEY FOUND OUT THROUGH GM IT WAS THE ELECTRICAL BOX CAUSING ALL THE PROBLEMS AND THEY REPLACED IT WITH A NEW ONE. I WASN'T IN AN ACCIDENT BUT IT MADE ME SCARED TO DRIVE IT. I FEEL AS THOUGH GM SHOULD HAVE RECALLED IT AND NOT MAKE THE CONSUMER WONDERING. I WOULD LIKE GM TO BE NOTIFIED ABOUT THIS AND TO ALSO HEAR FROM THEM. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10649186October 21, 2014
ENGINE AND ENGINE COOLING
I HAVE A VERY STRONG COOLANT SMELL INSIDE THE CAR WHEN HEAT IS ON AND A STRONG COOLANT SMELL OUTSIDE OF THE CAR. I BROUGHT IT IN TO MY DEALERSHIP AND THEY DETERMINED THE WATER PUMP WAS LEAKING AND THEY REPLACED IT. I'VE HAD MY CAR BACK FOR A WEEK NOW AND AGAIN I HAVE THE STRONG COOLANT SMELL INSIDE AND OUTSIDE OF MY CAR. THE SMELL IS ACTUALLY MAKING ME NAUSEOUS. I HAVE ALSO EXPERIENCED ISSUES WITH MY DRIVERS SIDE WINDOW NOT GOING DOWN. I'VE HAD THE DEALERSHIP LOOK AT IT AND THEY CANNOT FIND ANYTHING WRONG WITH IT. MY FINAL ISSUE I'VE BEEN EXPERIENCING IS MY VEHICLE DOES NOT SHIFT RIGHT. I HAVE AN AUTOMATIC TRANSMISSION AND SOMETIMES IT SHIFTS VERY HARD OUT OF FIRST AND INTO TO SECOND GEAR, THE CAR FEELS LIKE IT'S JERKING. OTHER TIMES MY CAR HESITATES WHILE SHIFTING GEARS. I HAVE NOT BROUGHT IT IN FOR THAT ISSUE YET BUT I WILL BE BRINGING IT IN THIS WEEK. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10644841October 15, 2014
EQUIPMENT, SERVICE BRAKES
THERE WAS A RECALL ON MY 2012 CHEVY CRUZE. I GOT A RECALL NOTICE BUT NEVER DID RECEIVE NOTICE THAT THE PARTS WERE IN. HOWEVER I HAD AT THE DEALER HAVING AN OIL CHANGE. I TOLD HIM ABOUT IT. IT WAS FOR THE BRAKE MICRO SWITCH. HE SAID THEY WOULD REPLACE THEY HAD THE PART. THIS WAS ON 11/14/13. I HAD AN ACCIDENT TODAY 10/15/14. I TURNED INTO A PARKING PLACE. I APPLIED THE BRAKE BUT IT DIDN'T WORK. CAR JUMPED THE CURB AND ENDED UP ON TOP OF A LIGHT MAKER AT THE LIBRARY WHERE I WAS PARKING. IT WAS ACCELERATING INSTEAD OF BRAKING. I APPLIED THE BRAKE BUT NO BRAKING ONLY ACCELERATION. I WANT TO FILE THIS COMPLAINANT. VIN # OF CRUZE [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
Yes
Fire:
No
Injuries:
0
Deaths:
0
#10644236October 13, 2014
ELECTRICAL SYSTEM, ENGINE
SINCE PURCHASE AS USED, SLOW START SPEED WITH THE ENGINE ALMOST CUTTING OUT. RADIO FLICKERING ON AND OFF. ENGINE CUTTING OUT WHEN IDLING. ENGINE LIGHT FOR MASS AIR FLOW (MAF) SENSOR REPLACEMENT. REPLACED MAF SENSOR AND PROBLEM REMAINS. ENGINE FAN STAYING ON LONG AFTER ENGINE HAS SHUT OFF AND COOLED. SERVICE LIGHTS COMING OF FOR STABILITRACK AND OTHER RANDOM ISSUES. FRONT CIGARETTE LIGHTER WON'T CHARGE DEVICES. TIRE AIR PRESSURE SENSORS BACKWARDS ON DISPLAY, I.E. DISPLAY RIGHT FRONT TIRE IS ACTUALLY LEFT FRONT TIRE PRESSURE. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10643714October 9, 2014
ELECTRICAL SYSTEM, STRUCTURE:BODY:TRUNK LID
MY TRUNK OPENED AT RANDOM WHEN I WAS HEADED TO WORK. THIS OCCURRED MANY TIMES WHEN I WAS DRIVING AND AS WELL AS WHEN THE CAR WAS PARKED AND LOCKED. IT COULD HAVE CAUSED AN ACCIDENT DUE TO A DISTRACTION AND HAVING TO PULL OVER, ITEMS FALLING OUT IN FRONT OF VEHICLE FOLLOWING, AND ALSO COULD HAVE HAD ITEMS STOLEN. SINCE THE MIDDLE OF SUMMER, IT HAS STOPPED THAT ISSUE BUT, THE TRUNK WILL NOT OPEN WITH THE BUTTON ON THE REAR OF THE TRUNK. THE ONLY WAY IT OPEN IS WITH THE KEY FOB. THIS IS VERY INCONVENIENT AND HAS HAPPENED TO MANY OTHERS. I HAVE STOPPED AT A FEW CHEVROLET DEALERS ASKING FOR THEM TO FIX THIS BEFORE MY WARRANTY EXPIRED BUT THEY WOULD NOT COVER IT. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641421October 4, 2014
VISIBILITY:WINDSHIELD
GM HAS A DEFECTIVE DRIVERS SIDE WINDSHIELD WIPER SYSTEM THAT FAILED/STOPPED WORKING WHILE I WAS DRIVING ON THE HIGHWAY IN THE POURING RAIN. THIS SITUATION CAN AND WILL KILL SOMEBODY. THANKFULLY I WAS ABLE TO PULL OVER AND HAD TOOLS TO REMOVE THE DRIVERS SIDE WINDSHIELD WIPER AND PLASTIC WIPER MOTOR COVER TO RE-ATTACH THE WINDSHIELD WIPER LINKAGE. OTHERWISE I WOULD HAVE HAD TO CALL ROADSIDE ASST. BELOW THE PLASTIC WINDSHIELD WIPER COVER, THERE IS THE WINDSHIELD WIPER MOTOR AND LINKAGE. THERE IS A 6 INCH ARM THAT COMES OFF THE WIPER MOTOR WITH AN UPSIDE DOWN BOWL. THE HALF BOWL ATTACHES TO A 3 INCH ARM WITH A HALF A BALL AT THE END OF IT THAT FACES UPWARDS. THE HALF BALL THEN IS ATTACHED BELOW THE BOLT/NUT THAT HOLDS YOUR WINDSHIELD WIPER ON THE CAR. GM SAYS IT IS NOT COVERED UNDER WARRANTY. SO DOES CHEVY DEALERSHIP. CUP AND BALL ATTACHMENT SYSTEM IN THE WIPER MOTOR LINKAGE WITH NO CLIP TO STOP IT FROM POPPING OFF. GM QUESTION REFERENCE #[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10640751October 2, 2014
ENGINE
THERMOSTAT HOUSING LEAK (GASKET) DISCOVERED DURING MAINTENANCE ON VEHICLE, 9/26/2014. SET UP TO BE REPAIRED UNDER WARRANTY AT MIDWAY CHEVY DEALERSHIP IN POCOMOKE CITY, MD ON THUR., 10/2/2014. CAR WAS PURCHASED LABOR DAY OF 2013, HAS A LITTLE OVER 9,000 MILES WITH BUMPER TO BUMPER WARRANTY STILL ENFORCED. REPORTED TO NHTSA ON 9/29/2014 AT APPROX. 10:30 AM. CONFIRMATION# 10639748. REPAIRED ON MORNING OF 10/2/2014 AT MIDWAY CHEVROLET IN POCOMOKE CITY, MD. CHEVY TECH. CONFIRMED A COOLANT LEAK AND REPLACED THERMOSTAT HOUSING WITH AN ALUMINUM ONE. THE INITIAL HOUSING WAS MADE OF PLASTIC. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10641024October 2, 2014
ELECTRICAL SYSTEM
ANTI THEFT SYSTEM KILLED ENGINE ON CAR WOULD NOT START, RADIO FLICKERED ON AND OFF LOST SOUND AND DISPLAY HAVE HAD ISSUE WITH RADIO MANY TIMES SINCE PUT DISPLAY ON VOLTAGE AND NOTICED IT SHOWED 12.8 TO 15.9 VOLTS WHEN THIS OCCURRED . DEFINITE ISSUE SOME WHERE AND NOTICED THE LAST TIME THIS OCCURRED STEERING GOT TIGHT. THIS NEEDS TO BE RESEARCHED AND A FIX PROVIDED. DEALER CAN NOT DUPLICATE WHEN THERE ALSO HAVE HAD CAR LOCK ITSELF. *TR
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10639748September 29, 2014
ENGINE
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE THE VEHICLE WAS BEING SERVICED, THE TECHNICIAN NOTICED THAT THE GASKET FOR THE MOTOR WAS LEAKING. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 9,000...UPDATED 11/04/14 *BF UPDATED 04/28/2015*JS
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0
#10638907September 25, 2014
POWER TRAIN
TL* THE CONTACT OWNS A 2012 CHEVROLET CRUZE. WHILE STOPPED, THE VEHICLE VIBRATED AND JERKED FORWARD WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE FAILURE MILEAGE WAS 5,000.
Crash:
No
Fire:
No
Injuries:
0
Deaths:
0

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